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Reviews of Son Hoi An Boutique Hotel & Spa

4 out of 5
Son Hoi An Boutique Hotel & Spa
114/4 Dao Duy Tu, Hoi An, Quang Nam

Reviews

9.2

Wonderful

Rating 10 - Excellent. 53 out of 69 reviews" "
Rating 8 - Good. 10 out of 69 reviews" "
Rating 6 - Okay. 2 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Davy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good stay for us. Only issues were the limited choices of breakfast spread.
Stayed 6 nights in May 2024
Response from Marketing & Sales Team on 23 May,2024
Dear Davy Tan,First of all, we appreciate you choosing our hotel for your holiday, and we apologize for any shortcomings you experienced with the breakfast . We will take this into consideration and improve this service further. Once again, thank you for your recent stay with us, and we would be very happy to have the opportunity to welcome you back in the future.

10/10 Excellent

sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are so glad to stay at this hotel as we did not want to be in the old town - too crowded and touristy. Son Hoi A was as beautiful as the photos and all the staff were so kind and helpful. I was traveling with my elderly mother who needed a lot of care and attention, and they were very patient and aware of her needs. I myself also needed medical attention, and the staff were very good at escorting me to medical Center and translating and helping me understand what my options were. In addition, while quieter than the old town, it was so great to have the local coffees and casual eateries just in the area by the hotel. Thank you to all the staff.
Stayed 3 nights in May 2024
Response from Marketing & Sales Team on 23 May,2024
Dear Sylvia Tsen,Thank you so much for choosing our hotel for your holiday. We greatly appreciate your nice feedback and We will try to work harder to give all valued guests like you better services in the future. Looking forward to welcoming you back to the hotel.

10/10 Excellent

Sze Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
We stayed for 3 nights here as part of our 2 week honeymoon traveling throughout Vietnam. We excited to see Hoi An and stay with this boutique place which looked like just what we wanted from the photos. We checked in during the Tet holiday & advised on arrival that some services would not be running like the shuttle bus and the market - no issues at all and we were appreciative of the information. We w Bit of an odd moment when the receptionist suddenly snapped at my husband because he was trying to clarify & understand her response to a question on the map. It was actually funny in an awkward way as I then joked with my husband that he’s never been spoken to like that by an Asian woman despite being married to one! For me the most disappointing thing was breakfast. the western hot foods, breads, pastries were not fresh. There was little variety and none of it was replenished after 9am if it ran out (we didn’t make breakfast before so couldn’t comment), it was definitely not a 5 star breakfast and progressively worse across three days.
Stayed 3 nights in Feb 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

MR DANIEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in walking distance of the old town. All the staff are very welcoming and attentative.
Stayed 3 nights in Jan 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!
This was our first trip to Vietnam and we spent majority of time in Hoi An. This hotel was wonderful! We had a great location to walk into town, but still quiet and peaceful at night. The staff are above and beyond accommodating, the breakfasts were wonderful, and the property is well maintained. We were sad to leave!
Stayed 5 nights in Dec 2023

10/10 Excellent

Chondelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed stay at Son. The hotel was lovely, the staff were brilliant and its a short walk to all the action. Breakfast was great too!
Stayed 3 nights in Jan 2024

10/10 Excellent

Kerrilee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family connecting rooms. Lots of choice at breakfast. Nice aesthetic and great pool. Would stay again.
Stayed 6 nights in Dec 2023

10/10 Excellent

CARLOS, fort louderdale

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Mariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Janelle Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow the pictures of this hotel don’t lie! We stayed in the suite and it was gorgeous. Hotel staff are so friendly and helpful. Really easy walk to old town. Very clean and inspiring interior design. Relaxed atmosphere. Had a fabulous massage at the spa. Highly recommend!!

10/10 Excellent

Leama

Liked: Cleanliness, staff & service, property conditions & facilities
Just as charming as the surrounding area. Excellent value, loved the outside tub. Would recommend!
Stayed 2 nights in Nov 2023
Response from Marketing & Sales Team on 1 Dec,2023
Dear Leama Vallely,Thanks so much for spending your holiday with us and taking the time to write an amazing review about our hotel. We really hope to serve you here next time. With all best regards!

10/10 Excellent

Nirma

Stayed 1 night in Oct 2023
Response from Marketing&Sales Team on 14 Nov,2023
Dear Alex Castaneda,Thank you so much for your great review and we are happy that you had a good time at Son Hoi An Boutique Hotel & Spa. We hope to have the opportunity to welcome you back next time.

10/10 Excellent

Joshua

Stayed 3 nights in Oct 2023
Response from Marketing & Sales Team on 1 Dec,2023
Dear Joshua Ha,Thank you so much for spending your holiday at our hotel. We are more than happy to see your kind review of Son Hoi An Hotel & Spa! We wish you all the best and hope to welcome you back in the coming time. Have a nice day!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such an awesome time staying at this property. The staff was the best!
Stayed 2 nights in Oct 2023
Response from Marketing & Sales Team on 14 Nov,2023
Dear Allen Smith,Thanks so much for spending your holiday with us and taking the time to write an amazing review about our hotel. Your words of appreciation have been shared with our colleagues, and it has been a great source of inspiration for us to increasingly improve service quality. We really hope to serve you here next time.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Marketing & Sales Team on 16 Oct,2023
Hi Stephen,Thank you so much for spent your holiday at Son Hoi An Boutique Hotel. It was a great pleasure to discover that you had an enjoyable time with us and satisfied with our services and facilities. We really hope to welcome you back to our hotel on next trip.

10/10 Excellent

Josephine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful and had great amenities. I'd definitely stay again!
Response from Marketing&Sale Team on 3 Oct,2023
Dear Josephine Bielenberg,It was a great pleasure to discover that you had an enjoyable time with us and were satisfied with our services and facilities. We value your comments and welcome the opportunity to serve you again.

10/10 Excellent

Daniel, Plymouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Son Hoi An is one of the best hotels I have stayed in. The grand suite room was fantastic but above that is how good the staff and services are. They were all attentive and happy to help with any enquiry. The services are superb at the hotel. The restaurant was so good we ate there twice. Laundry is cheap and efficient - we had it returned within hours. The spa is excellent and extremely reasonably priced. The hotel arranged return transfers to the airport. Overall I would definitely encourage anyone visiting Hoi An to stay in this hotel.
Stayed 4 nights in Jul 2023
Response from Marketing & Sales Team on 7 Aug,2023
Dear Daniel Murphy,It was great to see your fantastic review of Son Hoi An Boutique Hotel. There are so many kind words and it sounds like an award to us. All of our team are very happy to hear that we exceeded your expectations and were able to provide you with an amazing stay. It’s a key motivation for us to strive harder.We look forward to welcoming you back for another relaxing stay at Son Hoi An Boutique Hotel.

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, staff are nice and breakfast is good.
Stayed 1 night in Jul 2023
Response from Marketing & Sales Team on 7 Aug,2023
Dear Hai Pham, Thank you so much for your kind review. We are delighted to hear that our service has provided you with a pleasant experience. We look forward to serving you even better on your next vacation.

2/10 Terrible

Gina

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Really disappointed with stay. Our room was incredibly loud next to lift shaft and other room noise was terrible. The sliding door in room didn’t lock. Some staff were nice. We not stay again - very poor value for money compared with other hotels in area.
Stayed 2 nights in Jul 2023

10/10 Excellent

GAYNOR

Stayed 2 nights in Jun 2023
Response from Marketing & Sales Team on 20 Jun,2023
Thank you for your review and nice to hear that you had a nice holiday with us. Looking forward to welcoming you back to our hotel. Have a wonderful day!

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Son Hoi An -- what a find! For the value you cannot stay at a better place in the area. The staff are attentive and solicitous; the rooms are quirky and remarkably spacious. I would recommend any friend visiting Hoi An to stay there. I'm hard-pressed to believe there is a better hotel in the area for the price and location!
Stayed 4 nights in Mar 2023
Response from Marketing & Sales Team on 20 Jun,2023
We are so glad that you had a nice holiday with Son Hoi An Boutique Hotel&Spa. Thank you so much for your excellent review. Your feedback serves such as an encouragement to all our staffs and we use it to continually improve our service. We do hope to welcome you back on next time.

8/10 Good

Sharifah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hoi An
It’s pretty much a new hotel. Love the French vibe it gave. However, the walls were so thin that footsteps, voices from the pool and dining area can be heard from the room. Prompt and friendly service.
Stayed 2 nights in Jun 2023
Response from Marketing & Sales Team on 20 Jun,2023
Thanks so much for spent your holiday with us and taken the time to writing an amazing review about our hotel. Your words of appreciation has been shared with our colleagues and it was a great source of inspiration to improve our service quality more and more. Besides, we apologize for shortcomings that you had experienced with facilities. We will take into consider this matter and improve this service in further. We really hope to be service in you here on next time.

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further for a great stay!
A fabulous find! Staff exceptional especially Hong, Lanh and Mrs Trang in the restaurant who really made our stay special. Food excellent and beautiful decor. Great value for money in a quieter area but still very convenient for everything. Well done to the complete team for adding to the enjoyment of our holiday!
Stayed 4 nights in Apr 2023
Response from Sales and Marketing Team on 6 Jun,2023
Thanks so much for spent your holiday with us and taken the time to writing an amazing review about our hotel. Your words of appreciation has been shared with our colleagues and it was a great source of inspiration to improve our service quality more and more. Hopefully we will have the chance to welcome you back again soon.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Marketing & Sales Team on 6 Jun,2023
Thank you so much for your review. We are delighted to hear that our service has provided you with a pleasant experience. We look forward to serving you even better on next vacation.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hoi An stay
I cannot rave about this beautiful hotel enough. This is the place to stay in Hai An! The service was excellent and very kind, the hotel is beautiful, and the location was perfect! Do yourself a favor too and order their salt coffee and visit their spa! Absolute heaven!
Stayed 3 nights in Apr 2023
Response from Sales and Marketing Team on 6 Jun,2023
On behalf of our entire team, we would like to say thank you so much for choosing to stay with us here at Son Hoi An Hotel & Spa during your recent visit to Central Vietnam and appreciate for your special words about our hotel. We are delighted that you had such a memorable and rewarding end result after staying with us. We really hope to be service in you here on next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay with Excellent Service at Hoi An Hotel
We had a fantastic 2-night stay at this hotel in Hoi An. Though it's located slightly away from the ancient town, we were able to use the complimentary bicycles provided by the hotel to get there in no time. We were pleasantly surprised when the hotel staff upgraded our deluxe double room to an executive suite. The room was clean, spacious, and comfortable. All the staff members were friendly, polite, and willing to assist with anything we needed. The breakfast options were not extensive, but they were all delicious and satisfying. Overall, we had a great experience and would definitely recommend this hotel to anyone visiting Hoi An.
Stayed 2 nights in Apr 2023
Response from Marketing & Sales Team on 6 Jun,2023
We are glad that you have enjoyed your time with Son Hoi An Hotel & Spa. Thank you very much for your excellent review. Your feedback serves as such an incredible encouragement to all our staffs and we absolutely use it to continually improve our service. We do hope to have other chances to welcome you and your family, friends to our hotel in the near future.

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is beautifully appointed with generous rooms that are comfortable and quiet, excellent TV and comfortable beds. Although it is a decent (5 minute) walk to the old town this is one of its strengths as it is out of the touristy busy area that can be overwhelming. The daily breakfast was exceptional and catered for my daughter and I who cannot eat gluten. The value for money was also great. The best part of our stay were the staff who were so warm and friendly and accommodating. The hotel manager, the bar tender, the reception staff, wait staff and bell men all went out of their way for us checking on us everyday and going beyond to help us. This is easily one of the best hotel experiences that I have come across particularly in terms of their service. Our family would recommend The Son Boutique Hotel and Spa to anyone. The pictures look stunning but it is even more beautiful in real life. If you are looking to genuinely relax in Hoi An this is your place. This is the smallest of details but the water pressure isn’t great when showering but this is nothing to us but I want to be honest. Also in the pool the spa isn’t a hot tub it is just a different section of the pool…again this doesn’t really matter to our family but it’s important to be honest. We do hope to return.
Stayed 8 nights in Apr 2023
Response from Marketing & Sales Team on 6 Jun,2023
Thank you for taking the time to review our hotel, your comments are very much valued. We appreciate your comments regarding our service and ongoing upgrades. And we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hoi An.

8/10 Good

BTISSAM

Stayed 4 nights in Mar 2023
Response from Marketing & Sales Team on 6 Jun,2023
Thanks for staying with us. We appreciate your feedback. and we look forward to serving you again when you return.

10/10 Excellent

quang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with nice decor. Staff was friendly and helpful. Breakfast buffet was great. Walking or biking distance to shops/restaurants. Hotel is alittle hidden from main streets so confusing to find initially.
Stayed 1 night in Mar 2023
Response from Marketing & Sales Team on 6 Jun,2023
It was great to read your fantastic review about our hotel. There are so many kind words here and they sound like an award to us. All the team are very happy to hear that we exceded your expectations and we were able to provide you with an amazing stay. It’s a key motivation for us to strive harder efforts.We hope other travelers also find your feedback inspiring and look forward to welcoming you back for another relaxing stay in Son Hoi An Boutique Hotel & Spa.

10/10 Excellent

SANJAY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Marketing & Sales Team on 6 Jun,2023
Thank you so much for your review. We are delighted to hear that our service has provided you with a pleasant experience. We look forward to serving you even better on next vacation.

8/10 Good

Harshal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The decor was lovely. However, the room we booked wasn’t so much! We booked what we thought was one of their better rooms. However it was painted dark red and was very dull. It also had a bad smell coming from the drains. The bath on the balcony looks lovely however, is not private as the people in the room next door can see over their wall. The staff did offer us another room but it was the only room they had available. This room was beautiful. The decor was so much nicer but unfortunately, it was a family room with no balcony. The breakfast was the poorest breakfast that I think I have ever had in a hotel. I feel bad writing this review because the staff here are very nice and helpful.
Stayed 3 nights in Feb 2023
Response from Marketing & Sales Team on 6 Jun,2023
Thank you so much for choosing us for your holiday and having taken your precious time writing this positive review about Son Hoi An Boutique Hotel & Spa. Besides, we apologize that your recent stay did not fully meet expectations. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We do hope for the opportunity to make this up to you on next time.

10/10 Excellent

Sapphira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Staff were friendly and helpful. The place and room was so beautiful. We really enjoyed our stay here.
Stayed 2 nights in Feb 2023
Response from Marketing & Sales Team on 6 Jun,2023
It was a great pleasure to discover that you had an enjoyable time with us and satisfied with our services and facilities. We value your comments and welcome the opportunity to serve you again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The hotel was fantastic in every way! We will return. I wish i knew the name of the young woman that was in the bar area and breakfast area. We saw her everyday and she was so kind. I miss her beautiful smile.
Stayed 3 nights in Jan 2023
Response from Marketing & Sales Team on 23 Feb,2023
Dear Dennis,Thanks so much for spent your holiday with us and taken the time to writing an amazing review about our hotel. Your words of appreciation has been shared with our colleagues and it was a great source of inspiration to improve our service quality more and more. We really hope to be service in you here on next time.

10/10 Excellent

Suthinee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended for those who looking for hotel in HoiAn. Clean room and nice staffs.
Response from Marketing & Sales Team on 23 Feb,2023
Dear Suthinee,It was a great pleasure to discover that you had an enjoyable time with us and satisfied with our services and facilities. We value your comments and welcome the opportunity to serve in you again.

10/10 Excellent

kumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とにかくフォトジェニックでおしゃれなホテルでした。スタッフのホスピタリティも非常によく、全てにおいて居心地の良いホテルでした。ホイアンを訪れた時にはまたリピートしたいです。
Stayed 1 night in Apr 2024
Response from Marketing & Sales Team on 23 May,2024
Dear Kumi Sato,It's great to read your wonderful review of Son Hoi An Boutique Hotel. There are a lot of good words here. That is the main motivation for us to improve more and more. We look forward to welcoming you back for another relaxing stay.

10/10 Excellent

KANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても可愛くて綺麗なホテルでした！ 従業員の皆さんもとても優しく、快適に過ごせました。 ホイアンまで自転車を借りて遊びに行ったり、ホテルの近くにおしゃれなカフェがあるので歩いて行ったりととても楽しめました。 マッサージのお店も近所に沢山あるのでいいと思いました。 なにより部屋の内装もホテルの外観も可愛くて写真映えします。 またベトナムに来る際は利用します。 ありがとうございました！
Stayed 2 nights in Apr 2024
Response from Marketing & Sales Team on 23 May,2024
Dear Kana Nishigami,It was a great pleasure to discover that you had an enjoyable time with us and were satisfied with our services and facilities. We appreciate your comments and welcome to serve you again.

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Feb 2024

6/10 Okay

KAORI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
インスタやXで見つけた、おしゃれなホテルとのことで宿泊。 賑やかなところから離れているので、周辺は静かで良い雰囲気でした！ ホテルは可もなく不可もなくといったところで、このお値段を払うなら別のホテルでもいいかな？と感じました。 朝食のご飯は、不味くはないが特徴的なものもなく至って普通。 お部屋は全体的に暗め。シャワーの水圧は強い！シャンプーとボディソープだけなので、女性はトリートメントは持参した方がよさそう。 ランドリーサービスも安く、ベトナム価格！
Stayed 3 nights in Feb 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charme sem igual!! Excelente
Son an é um hotel hiper charmoso. Nos lembra o filme do Grande Hotel Budapeste. A delicadeza das recepcionistas á criatividade dos seus uniformes, ao cuidado do café da manhã, que mostra toda a diversidade da comida vietnamita, o quarto duplo é maravilhoso, com banheiro super grande e confortavel. A facilidade de locomover-se na cidade é outro ponto forte como tbm a questao da disponibilidade das bikes Amamos!!!
Stayed 2 nights in Jan 2024

4/10 Poor

YURI

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
期待外れでした
予約していた部屋が水道設備の不備で勝手に変更され、グレードアップしたと言われたけどただ部屋が広くなっただけで部屋からの眺めも悪いし、バスタブもないし、要らないベットが増えただけでした。 そして2階でプールのすぐ上だったからか、かび臭くて不快でした。
Stayed 1 night in Dec 2023

10/10 Excellent

Carolina

Stayed 2 nights in Dec 2023

10/10 Excellent

Seokyung

Stayed 1 night in Oct 2023

10/10 Excellent

junpei

Stayed 1 night in Dec 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marketing & Sales Team on 1 Dec,2023
Dear Saki Mimura,Thank you so much for spending your holiday at our hotel. We are more than happy to see your kind review of Son Hoi An Hotel & Spa! We wish you all the best and hope to welcome you back in the coming time. Have a nice day!

10/10 Excellent

Michael, Hamburg

Stayed 3 nights in Nov 2023
Response from Marketing & Sales Team on 1 Dec,2023
Dear Michael Simon,Thank you so much for spending your holiday at our hotel. We are more than happy to see your kind review of Son Hoi An Hotel & Spa! We wish you all the best and hope to welcome you back in the coming time. Have a nice day!

2/10 Terrible

MAMI

Stayed 1 night in Nov 2023
Response from Marketing&Sale Team on 14 Nov,2023
Dear Mami Kurisu,Thank you for choosing to stay with us and taking the time to share your experience. Please accept our sincere apologies for the disappointment you experienced during your stay with us. Rest assured, your comments have been sent to the manager, who will consider opportunities for improvement to avoid further disappointment for guests. We hope that the experience will not prevent you returning to our hotel. Yours Sincerely,