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Reviews of TownePlace Suites by Marriott Denver West/Federal Center

2.5 out of 5
TownePlace Suites by Marriott Denver West/Federal Center
800 Tabor St, Golden, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 461 out of 821 reviews" "
Rating 8 - Good. 239 out of 821 reviews" "
Rating 6 - Okay. 57 out of 821 reviews" "
Rating 4 - Poor. 31 out of 821 reviews" "
Rating 2 - Terrible. 33 out of 821 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Meri

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The breakfasts could have been a bit better, but it didn’t affect our overall opinion of the place.
Stayed 4 nights in May 2024
Response from Ryan Phillips, General Manager on 17 May,2024
Thank you for staying with us, Meri! We are always looking for ways to improve, so we appreciate your feedback.

8/10 Good

Maritsa

Liked: Cleanliness, staff & service
Staff was amazing. Property could use some updating with carpet and painting. Overall excellent stay!
Stayed 3 nights in May 2024
Response from Ryan Phillips, General Manager on 13 May,2024
Thank you for your feedback, Maritsa. You'll be happy to know that those updates and many more are being planned as we speak! We hope you have a chance to come back and see our improvements soon.

8/10 Good

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Great employees made the stay good.
Stayed 7 nights in May 2024
Response from Ryan Phillips, Front Office Manager on 15 May,2024
We are definitely proud of our small-but-mighty team, and I'm happy to hear they made a positive impact on your stay!

10/10 Excellent

Joshua

Liked: Staff & service, property conditions & facilities
Staff was excellent, room was incredibly nice, and my stay was super nice.
Stayed 1 night in Apr 2024
Response from Ryan Phillips, General Manager on 2 May,2024
Thank you for the kind words, Joshua. It's always great to hear when our guests have such a well-rounded, enjoyable stay!

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for your hospitality and friendly stay!
Stayed 1 night in Apr 2024
Response from Ryan Phillips, General Manager on 30 Apr,2024
This is exactly why we're in this business! We love taking care of our guests so that they can properly enjoy themselves here in colorful Colorado!

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024
Response from Ryan Phillips, General Manager on 22 Apr,2024
Thank you for being so "nice" Derek! Once our pool area opens up next month, things will go from good to GREAT.

10/10 Excellent

Juniper

Liked: Cleanliness, staff & service, property conditions & facilities
Had a later check in with a last minute reservation. Front desk was very friendly and accommodated my request for a first floor room!
Stayed 1 night in Apr 2024
Response from Ryan Phillips, General Manager on 15 Apr,2024
Operating a hotel requires a 24-hour guest service team and we are proud to know our guests will be taken care of no matter what time they need assistance. Thanks Juniper!

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is always nice. A little more variety of warm food would be cool(same thing every day) over all it is a 10 from me I love this hotel! I truly do appreciate the Staff. The Staff is what make this place what it is! Great Job!
Stayed 1 night in Mar 2024
Response from Ryan Phillips, General Manager on 22 Mar,2024
Thank you so much for the kind words, Laura. We really do have a great team here taking care of our guests, and we're lucky to have engaging and loyal visitors like you!

10/10 Excellent

Brandon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The kitchen and BR
Stayed 1 night in Mar 2024
Response from Ryan Phillips, General Manager on 19 Mar,2024
Thanks Brandon! We agree, the spacious rooms and fully-stocked kitchens are ideal for maximum comfort and convenience.

2/10 Terrible

Charlotte

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No one ever came to our room to throw garbage or even clean. Website claimed breakfast included and we went both Sunday and Monday before our ventures to have breakfast and BOTH mornings they claimed “short staffed” and breakfast was not there or ready. Not even fruit!
Stayed 2 nights in Feb 2024
Response from Kevin Parker on 4 Mar,2024
Thank you for taking the time to let us know about your experience while staying with us. I do see you stayed with us 2 night as a standard for Towne Place Suites we do a refresh on the rooms every 3rd day. I am so sorry you were not informed of this standard. I hope you choose to stay with us again when your travels bring you back to the area. If you do have any other questions please reach out to the hotel directly.Sincerely, Kevin Parker Assistant General Manager

10/10 Excellent

Shaelynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property in a convenient location
Stayed 6 nights in Feb 2024
Response from Theresa - TownePlace Suites Denver West on 26 Feb,2024
Thank you Shaelynn for your kind words and 5 out of 5 review! We hope to see you again soon!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We got stuck in a snowstorm and this place was welcoming and delightful
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb,2024
Dear: WayneThank you for posting about your experience at Towneplace Suites Denver West. We’re happy to hear. that our great amenities and our top-notch service helped make your stay more comfortable. We hope to welcome you back again soon.Sincerely General Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Own kitchen
Stayed 2 nights in Feb 2024
Response from Theresa - TownePlace Suites Denver West on 6 Feb,2024
Thank you Jason for your 5 out of 5 review. We are glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

darcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food hotel mini suite , check in vas fast and very friendly , Room with all commodities you can need. Full kitchen full with cooking utensiles, stove , dish washer , fridge,. Clean and ample Good sofa bed. Would recomnend. Breakfast is complementary and good
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb,2024
Dear: Darcy Thank you so much for choosing to stay with us at Towneplace Suites Denver West. I am excited to hear that you enjoyed your stay. We hope you will come back and see us again soon. Sincerely General Manager

6/10 Okay

kellie

Travelled with family
Liked: Staff & service
Ita close to everything Lakewood and Golden. Amenities were average to good. Needs some minor upkeep for chipped paint, broken moldings, worn furnishings. It was clean and staff was friendly and accomodating.
Stayed 5 nights in Jan 2024
Response from General Manager on 30 Jan,2024
Dear: KellieThank you for writing a review about your recent stay at Towneplace Suites Denver West. We are sorry you were unhappy with our guestrooms. We appreciate your feedback and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.Sincerely General Manager

10/10 Excellent

abel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan,2024
Dear: AbelThanks for staying here at Towneplace Suites Denver West. We’re glad you were able to sample our,excellent service. We look forward to welcoming you back.Sincerely General Manager

10/10 Excellent

Joyce

Stayed 2 nights in Dec 2023
Response from Theresa - TownePlace Suites Denver West on 4 Jan,2024
Thank you so much Joyce for your 5 out of 5 review! We hope we get to see you again some time soon!

8/10 Good

JUAN CARLOS

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan,2024
Dear: JuanThank you for choosing to stay with us at Towneplace Suites Denver west. We hope that you had an excellent stay, and we look forward to seeing you again in the future. Sincerely,

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan,2024
Dear: Travis Thank you for choosing to stay with us at Towneplace Suites Denver west. We hope that you had an excellent stay, and we look forward to seeing you again in the future. Sincerely,

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 9 Feb,2024
Dear: ShariThank you for posting about your experience at Towneplace Suites Denver West. It appears from your score that you enjoyed your stay. We hope to welcome you back again soon.Sincerely General Manager

10/10 Excellent

Corri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing. They ran out of the room i original room i booked and they upgraded me to a 2 bedroom suite free of charge.
Stayed 1 night in Dec 2023
Response from General Manager on 1 Feb,2024
Dear: Corri Thank you for choosing to stay with us. I am very glad that we were able to get you an upgraded room that you enjoyed. We hope you will return to see us again in the future. Sincerely General Manager

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan,2024
Dear: DavidThank you for choosing to stay with us at Towneplace Suites Denver west. We hope that you had an excellent stay, and we look forward to seeing you again in the future. Sincerely,

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Manager on 9 Feb,2024
Dear: MonicaThank you for posting about your experience at Towneplace Suites Denver West. It appears from your score that you enjoyed your stay. We hope to welcome you back again soon.Sincerely General Manager

10/10 Excellent

Kimberlee, Durango

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DJ (front desk clerk) was excellent. The place was clean and comfortable.
Stayed 1 night in Nov 2023
Response from General Manager on 27 Dec,2023
Dear: Ms. YearginI am glad that you enjoyed your stay. We hope to see you again when you return to Denver.

6/10 Okay

Shawn

Travelled with family
Disliked: Cleanliness
Not clean at first
When we arrrived an checked into room. The restroom was not clean especially the toilet.
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Nov,2023
Thank you for sharing your candid feedback of your stay at TownePlace Suites Denver West. We’re very sorry that your expectations were not met in the area of housekeeping. We’re actively working with our housekeeping team to focus on cleanliness and comfort throughout the property. We’ve made note that the condition of the bathroom and we’ll keep your concerns in mind as we evaluate refresh options at TownePlace Suites Denver West. Thank you again, and we’ll hope you’ll stay with us again soon.

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from General Manager on 21 Nov,2023
Thank you for your staying with us. Whenever you’re back in Lakewood, we hope you’ll choose TownePlace Suites Denver West Federal Center. We’ll take very good care of you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed there before. Everything was fine
Stayed 1 night in Nov 2023
Response from General Manager on 9 Nov,2023
Thanks for staying here at Towneplace Suites Denver West. We’re glad you were able to sample ourexcellent service. We look forward to welcoming you back!Sincerely General Manager

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great rooms and very clean. Kevin the front desk manager was super friendly and very helpful.
Stayed 3 nights in Nov 2023
Response from General Manager on 6 Nov,2023
Dear: GuestThank you for staying with us. I am glad that you enjoyed your stay and that my team was helpful. We hope to see you again in the future.

4/10 Poor

Julie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Won’t be returning
This place needs TLC… very dowdy. Doors and windows don’t shut well and not only can you hear everything people above do but the housekeepers are super noisy in the halls… chatting, talking on headsets and blasting music!
Stayed 5 nights in Oct 2023
Response from General Manager on 30 Oct,2023
Dear: GuestI am sorry you did not enjoy your stay. We will share your feedback concerning your stay so we can improve the experience for future hotel guest. Sincerely

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and attractive and in a convenient area of Lakewood to everything i needed. Staff was friendly and helpful.
Stayed 2 nights in Oct 2023
Response from General Manager on 30 Oct,2023
Dear: Guest Thank you for staying with us. We are glad you enjoyed your stay. Sincerely

10/10 Excellent

Kathleen

Liked: Property conditions & facilities
We stayed a week with no troubles at all.
Stayed 5 nights in Oct 2023
Response from Theresa - TownePlace Suites Denver West on 19 Oct,2023
Thank you Kathleen for your nice comments and we look forward to seeing you again soon!

8/10 Good

Elizabeth

Travelled with partner
The staff was very nice, the concept was good. Breakfast was as expected for a limited service property. It was nice to have a kitchenette. The front entrance was a little odd, but maybe that way for security. Located in an older neighborhood. Overall we were happy.
Stayed 3 nights in Sep 2023
Response from Theresa - TownePlace Suites Denver West on 19 Oct,2023
Thank you Elizabeth for your nice comments and we hope to see you again soon!

6/10 Okay

Mags

Travelled with family
Stayed 5 nights in Sep 2023
Response from Theresa - TownePlace Suites Denver West on 19 Oct,2023
Thank you for your review and we hope to see you again soon!

4/10 Poor

David

Liked: Cleanliness
Disliked: Room comfort
Disrupted sleep and no nighttime office support.
Our reservation was mysteriously cancelled, and it took phone calls and Hotels.com chat to get that corrected. My first call to Hotels.com was answered by a man with loud talking and a baby crying in the background; I first thought it was a scam. On the second night the occupant above our room was loudly pacing (stomping), back and forth, for a couple of hours. It was quite loud and disrupted our sleep. All of our calls to the front office at 11:00 p.m. were never answered. The breakfast was okay and the room was clean, so no issues there. Overall, we would not stay here again.
Stayed 2 nights in Sep 2023
Response from General Manaer on 24 Oct,2023
Dear: Guest I am sorry that you had to deal with reservations issues. It appears this was canceled by your booking partner, and I do not have an answer for that. I also see that you had a complaint with the 800 number support that you called. Unfortunately, we do not have control over the support line for them. I am glad that your room was clean and well appointed. We hope to see you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were socks from the previous guest left in our room, and there was a thick layer of dust on some of the furniture. I also absolutely HATE you use single-use plastics for the free breakfast. Get with the times and stop killing the planet!
Stayed 6 nights in Sep 2023
Response from General Manager on 24 Oct,2023
Dear: Guest I am very sorry that you experienced cleaniness issues during your stay. Thank you for letting us know so that we can correct that moving forward. Unfortunately, the breakfast supplies are mandated by Marriott. I can inform you that all of our products are biodegradable and recyclable. We have eliminated all foam products from our breakfast.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and under kept
Property was very dirty and not well kept. Requested room chang due to stains in the bathroom, peeling floors and nasty smell. Office manager seemed annoyed by our request and tossed new keys on the counter without saying any words. The guestroom phone didn't work in either room, making it difficult to quickly contact the front desk. The smaller bedroom in the suite had a crumpled up dirty napkin in the floor and both rooms in the suite had little brown stain spots on the bedding. Out toilet clogged and maintenance left water splashed all over bathroom floor and toilet seat after plunging (gross). Overall, stay did not meet standards of the Marriott brand or experience.
Stayed 4 nights in Sep 2023
Response from GM on 6 Nov,2023
Dear: Guest I am very sorry you did not enjoy your stay. I have shared your feedback with our team so that we can improve in this area. We hope you will come back and see us again in the future.

10/10 Excellent

nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, kind out in the sticks
Stayed 6 nights in Sep 2023
Response from General Manager on 24 Oct,2023
Thank you for staying with us. We hope to see you again soon in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Tammy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great hotel but needs an update.
Excellent customer service!! Every employee we encountered was smiling and friendly. The room itself was very clean. But obviously worn down - the carpet was no longer stretched fully and showed the wear, the walls (especially in the hallways) needed fresh paint, and they were using air fresheners to cover up the “used” smell of the building. The location was convenient, and the restaurant only a block away was fantastic! We stayed three nights and had an overall very good experience.
Stayed 3 nights in Aug 2023
Response from General Manager on 24 Oct,2023
Thank you for staying with us. We hope to see you again soon in the future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Felt Stay Nestled in the Trees
Perfect spot to stay if you are in town for a Bronco's game, gaming or other special event. Very comfortable and homey. We will stay again in the future.
Stayed 1 night in Aug 2023
Response from General Manager on 24 Oct,2023
Thank you for staying with us. We hope to see you again soon in the future.

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice
Stayed 4 nights in Aug 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

SHANNON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was lousy. The coffee was terrible.
Stayed 2 nights in Aug 2023

4/10 Poor

Debra

Stayed 5 nights in Aug 2023

8/10 Good

V

Liked: Staff & service
Amenities and property were of good value, breakfast service and food selections were very good and desk staff were helpful and friendly. Condition of property is beginning to show age and cleanliness of rooms could be better monitored, found the room air conditioner struggling with 90-100 degree heat but also found A/C unit filters dirty(personally cleaned those), which seemed to help air conditioner better cope. Found dirty silverware in kitchen drawer and then washed all dishes before use during my stay.
Stayed 3 nights in Jul 2023
Response from Barbara E. on 24 Jul,2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us. I have got with my housekeeping department to ensure that all guest rooms are fully cleaned.

4/10 Poor

James, Prescott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poorly maintained
Stayed 2 nights in Jul 2023

10/10 Excellent

DWIGHT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Stayed 1 night in Jul 2023
Response from Barbara E. on 24 Jul,2023
Thank you for your review! We look forward to seeing you again the next time you are in Denver.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
While on our Anniversary we booked 5 star stays. Our last day in Denver I wanted to be close to a specific store to do some shopping, That's how I selected Towne suites. I was surprised how much money we saved and how nice it was. We will book again in the future and have some extra money left over. Our nightly cost were going over $850 this trip until reserving here. Everyone at the desk was friendly and helpful. The other hotel we stayed at they were pretentious and rude. The night clerk made us feel like family and the dog in the lobby was so sweet and adorable.
Stayed 1 night in Jul 2023

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Barbara E. on 24 Jul,2023
Thank you for your review of the hotel. We look forward to seeing you again when you are in Denver.