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"The food was amazing and the room and view perfect. Roberto from the bar outdoor cafe was outstanding remembered our orders every day he is a huge asset to your company. We loved everything about it trip and will be back soon"

"Great resort and very convenient to all parks, especially with little kids. Will come back for vacation again. "

"Cannot say enough about the staff at this resort. Everyone, from front desk, to bell boys, to cleaning staff, to servers…the most courteous, hardworking people. They made me feel welcome and safe. "

"The staff was excellent. The pools and beach beautiful and the rooms spacious and lovely. "

"Review for stay during September of '25. This resort is huge with being 4 resorts (Kantenah, Colonial, White Sands & TRS-Adults only), on shared Palladium property. You can attend most if not all the resort pools, restaurants, entertainment etc. It was low season so resorts were not over-crowded. Actually, Kantenah Family Selection building/beach was fairly empty which we did not mind. Never an issue finding chairs at the beach or bali bed for rent. Colonial is the 'center hub' of all the resorts and seems to have the best entertainment, beach parties etc. Gametime sports bar was great, air-conditioned, TVs & full bar food menu and drinks to order from all included. It made for great catching a game on NFL opening weekend. Resort is also very family friendly. They have a schedule for activities for children, teens & adults. Never thought we would enjoy such a big resort but we truly did and wish we had more time. Rare occasion we opted not to leave the resort as every day/night there was something to do or see. There is a smaller waterpark on site also with slides for the kids and even an area for toddlers. We did encounter a couple issues during our stay however, management was prompt to resolve the issue and offer compensation. Our concierge butler passed the information on and the concierge manager came to the pool finding us offering sincere apologies and asked how they can make things right. Nothing is perfect but to me, that is customer service. We will return. "

"We really liked staying at the Occidental. It is huge, it was busy but somehow, it is so well designed that it never felt crowded. We were very surprised by the additional fees to be charged at check in ($750 pesos) (why not give a heads up from Expedia or in advance?), and disappointed in the lack of communication by the hotel when we repeatedly asked, months ahead of our stay, for adjoining rooms but managed on day 2 to change rooms to be close TO OUR CHILDREN instead of down the hall. Thank god for David at the front deck as Lily did not help the night before but ignored our ask. But once that was settled - we loved the hotel, the food, the cleanliness. We do think we were a bit hoodwinked by the Chichen Itza trip - which was promised as a 3hr to Chichen trip but was 5 hours to get there because of multiple buses. We would return to Occidental."

"Tudo muito bom! Apenas não há nada estacionamento no resort. Há vagas públicas em frente, mas precisa ficar atento ao horário . Funcionários educados e prestativos, comida boa , excelente localização."

"Eveything was amazing! "

"We stayed for 1 weeks over Christmas and New Year’s. Overall, it was excellent. Majestic resort chains never disappoint. But, I found Mexican resorts have better service. The staffs are extremely friendly and they do go above and beyond to make you feel welcomed and comfortable. They are all smiling and in great spirit. The place is spotless. When we arrived, the resort was much more quieter. We stayed at the Club 18+ plunged pool section. It has couple of Members Only lounges, an exclusive pool and lots of other things. The resort has 6 a la chart restaurants, 4 of them is based on 1st come 1st serve. French and Japanese need in advance reservations. We went to all restaurants and it was great. The buffet is excellent. I cannot find any flaws or problems. Everyone was friendly and professional. Nobody expects you to tip, you get the exact same service with or without tipping. Our butler Enrique was fantastic and always kept in touch. He made sure we are having a great time and taken care of. Our made Angelica made sure our rooms (we had 2 side by side rooms) are well done and she did do a fantastic job. She even came twice a day. Both fridges were filled daily and we had coffee makers and kettle in both rooms. The rooms are spacious and adequate for 2 adults. The plunge pool was amazing! We would hang out there after lunch. 24/7 room service was awesome. Jose and Raul at the steakhouse were super friendly, funny and professional. We had a great dinner there. "