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"Ideal location for my trip to Hanley."

"Great stay all around!"

"Place was perfect for me and my daughter very kind and nice staff there.They was always willing to help in any way they could and was lovely people parking a bonus too"

"Lovely tidy hotel. Great room and breakfast!"

"Very comfortable stay and breakfast was lovely"

"Family sized accomodation."

"Clean room, great breakfast, very friendly staff."

"Best Western hotel was nice clean room and the staff were very friendly and the breakfast was just what I needed"

"Perfect and convenient if travelling and in need of a stopover."

"Awful. Had homeless on the entry steps. Police in reception dealing with something. Delapidated. And needs money to at least fix cracks in wall and paint it. Needs a good clean the stairs had years of dust on them. Looks like a hotel that the owners have just forgotten about."

"Would defo recommend this hotel to stay small rooms but super clean and breakfast was superb all staff where very helpful."

"Lovely accomodation, staff and setting"

"Beautiful hotel in an excellent location. Room was lovely and clean and food within the hotel was very good. Couldn't fault any member of staff they were all so helpful and friendly. Would highly recommend."

"The property is very dates and the swimming pool needs an upgrade. Rooms were clean and the bed was comfortable. Breakfast was lovely"

"We used to stay here many years back when visiting relatives in the area. Now it has turned into a Spa Resort, great for those who like and want to be pampered, no problems there, but we did find the restaurants evening menu is now very restricted for choice., plus there was always cold blasts of air, making it very uncomfortable to dine. Back in the day the then Ostler restaurant was far superior"

"Very pleasant staff, nice spacious room, beautiful location."

"Staff are the best part about this hotel, friendly and helpful. Hotel building is quite tired and needs renovation, such as the sink in our room was cracked and looked like it has been for a long time."

"Friendly staff and the rooms are to a good standard. Good value for money, and the breakfast is included which is excellent. Will definitely stay here again."

"Very friendly staff, good size rooms for families, a great swing park for the kids on the hotel grounds and the food was good. Highly recommended as a stop over close to the motorway."

"This property is quite run down and seriously needs some money spent on it. Free parking was a bonus and location was good for the things we wanted"