Hotels in Downtown Santa Cruz

"I have seen a lot of negative reviews on this hotel so I was a little nervous before checking in. I called on our way to see if it was possible to get a bottom floor room as we were brining our bikes. They accommodated me no questions asked. They are dog friendly and in an excellent location! Close to the boardwalk and tons of food. Our room was great for what we needed plus tons of room for our 3 bikes. We had hot water and AC. "

"Clean and nice grounds for the hotel. Would've preferred a room facing the interior pool and gardens rather than the freeway but still not too bad. Was told the EV chargers were non functional on check in but one still worked so two cars could charge."

"Great for families and easy access to the beach. Love the long walk on the beach."

"The tub had mold in the grout, and ants were crawling around the bathroom sink and bathroom floor. "

"Everyone working at Vallet was friendly and welcoming. Pool run out towels regularly. Breakfast wasnt bad. Would have been nice to have more tables available. Front desk staff were not as friendly as vallet. Rooms were clean. Very family friendly. "

"The WiFi was weak and we were located right by the office. The hotel is located on a busy street and so there was a lot of noise from traffic and screaming homeless people during the night. Overall, though it was a nice hotel for the price."

"It was clean, we had a good stay and the front desk in the am is really nice, though the audit is in opposite. I requested a extra pillow and he said housekeeping left we have to go down, we did but he gave us 1 pillow that was used and has a blood. Though he gave us 1pilow case for us to change. Not fair to give a low score just because of the auditor being lazy and not happy."

"Nice hotel overall, but the service did not match the experience. The staff came across as unfriendly unless concerns were raised directly, otherwise, issues seemed to go unaddressed. At the bar, Mitch appeared to be having a difficult day, handling items roughly and creating an uncomfortable atmosphere for guests at the bar. When this was brought to a manager’s attention, the response was dismissive, and there was no follow-up to ensure the situation improved. Hospitality should prioritize guest experience and professionalism, and unfortunately, that was lacking during this visit."

"Pool, views and easy beach/boardwalk access. Love it. Rooms clean and comfortable. "