Premier Inn, East Horndon hotels

"Modern clean room, fast internet"

"Clean room, modern rooms"

"Tired rooms, needs updating "

" I accidentally booked the wrong date for my stay — I intended to book for tomorrow, but mistakenly selected today because I made the booking late at night around 11:30pm. I fully understand that the reservation was non-refundable, and I was not asking for a refund, only a one-day date change. I spent over 3 hours communicating with customer service until 2:30am, but the only option offered was to pay an additional £210, bringing the total to £353 for one night without breakfast, which is more than double my original booking. Considering this was just a small, understandable mistake made late at night, this felt extremely unreasonable and showed a lack of flexibility or customer care. I hope management will review this situation and consider a more customer-friendly approach"

"Everything about this hotel was perfect, especially how helpful and kind the staff were!"

"Good place to stay tower bridage 7mins walk breakfast places you have Grounded its fully halal, there have many fast food places to eat good place to stay"

"Lovely room with a range of coffees and teas for comfort. "

"Good"

"The rooms in this hotel are incredibly small. We reserved a multi-room suite that was supposed to be a larger room but it was very inconveniently laid out and tiny - it was totally uncomfortable for 3 guests. Overall really disappointing and not good value at all. The hotel also has terrible ventilation. The guest rooms and common areas smelled very stale and were stuffy. Would never stay there again! "