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Great location and modern hotel with friendly staff and a comfy bed

Our stay at the hotel was amazing! The staff were very friendly and helpful. The room was clean and spacious. Though we opted for the eco-friendliness program, i.e., our room was being cleaned once every 3 days, we could request for fresh towels, topping up of coffee station stuff and emptying of trash whenever we needed. The hotel is conveniently located near the Old Street underground station (Northern line), which made travelling to most attractions within 30 min. There are also a variety of...

Secured overnight parking was available and service was friendly and most helpful.

Clean rooms

Staff at the hotel are very good and helpful. Hiccup during check in unheard of from a star hotel but the behvaiour of the front desk, manager and others helped to manage the disappointment.

Luxury hotel quality which is more Asian (larger and higher standard) than European. Great river views and nice luxury feel to the hotel (used to be Four Seasons). More for business Travellers than tourists given location by the business district but it has great transport links to West End. Only 'weakness' is not much atmosphere in bar or restaurant area. Staff are great and gave me a late checkout 3pm which is rare nowadays.

One of the best hotels I have stayed at in london in a very long time. Only point I thought was petty was not allowing me to take my remaining coffee I had paid for as part of my buffet breakfast away with me. Other than that can find not a single flaw

Super clean rooms great service. Will not hesitate to stay here again.

Superb and speechless services that you can hardly find anywhere else, Very helpful & respectful to their guest, Rooms ambience, cleanliness, efficiency cleaning service, food and facilities everything is fantastic. Only 1 word to describe this hotel and the staff "BEST".

The hotel is very well located except that the Piccadilly line wasn’t available at the time. Front desk staff were excellent. Housekeeping was perhaps too efficient as they cleared/ disposed of my personal water bottle, much to my disappointment. Would stay here again though

Beautiful room, refined service and great location