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Reviews of El Nido Garden Resort

3 out of 5
El Nido Garden Resort
Sitio Cabugao, Bgy. Masagana, El Nido, Palawan

Reviews

8.4

Very good

Rating 10 - Excellent. 17 out of 51 reviews" "
Rating 8 - Good. 27 out of 51 reviews" "
Rating 6 - Okay. 5 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cottages were quaint, loved the breakfasts, notes and origami's that the staff made daily.
Stayed 1 night in Jan 2020
Response from Ms. Gez on 30 Jan,2020
Dear Beloved Guests: Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
n/z
Stayed 3 nights in Jan 2020
Response from Ms. Gez on 13 Jan,2020
. Dear Happy Guest: Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward we have you again. Take care!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet piece of paradise
I stayed here for 5 nights and love the peace and quiet, pool largely to myself and friendly staff. It is a basic hotel and not everything is perfect but it is good enough for El Nido if you don’t want to pay for an expensive eco resort type stay. Air con is good (a bit noisy though). WiFi is mostly reliable and good enough but you need to be near the beach bar or in public spaces. Breakfast is ok - limited options but I’m happy enough with eggs cooked to my liking and fruit juice each morning. They don’t serve lunch or dinner but Town is only a short beach walk away so it isn’t a major problem. The best thing is that it is away from the business of the town! and the view across the bay is awesome.
Stayed 5 nights in Dec 2019
Response from Gez on 30 Jan,2020
Dear Mr. Michael: Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to welcoming you back soon. Take care! Sincerely, Ms. Gez

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great stay. The location is perfect. You’re in the water and have a pool. You’re also close to the town center so you can easily walk around and try all the restaurants. They also helped us book a island hopping tour which was great as well.
Stayed 2 nights in Dec 2019
Response from El Nido Garden Resort Team on 17 Dec,2019
Hello Ma'am Lisa, Thank you very much for such great review! We are happy that you've enjoy your stay here. We look forward to seeing you on your next trip to El Nido.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, the pool and simpathy the good things The bad things is wi fi don t work in rooms and the breakfeast is too poor whith little choice
Stayed 5 nights in Nov 2019
Response from Ms. Gez on 13 Jan,2020
Dear Guests: . Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences with our wifi connection. Actually we are about on process and applying another connections for the ten cabanas. Again, thank you and really appreciated your feed back. Hoping to have you again in a near future.

8/10 Good

Verified traveller

Liked: Amenities
Had a cottage room by the pool. The room was good, not great. It's dark and the beds are hard, and the bathroom was pretty dark and somehow let some Mosquitoes in (like 1-2 per day). Overall a great place to crash for a few nights. To pool is amazing, and a great was to end the day, or relax during a chill day. No other property has a pool with a view of the beach like that. Watching the sunset from the pool with some happy hour cocktails can't be beat.
Stayed 3 nights in Nov 2019
Response from Management- El Nido Garden Resort on 26 Nov,2019
Hi Ma'am/Sir, Thank you for taking time to review our property. We appreciated your comments. Our property is still on the process of upgrading our facilities. Thank you again for staying with us!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel located right on the beach front
Great hotel located right on the beach front with villa overlooking the pool and the beach. It can get a bit noisy if you are in the front villas as there is a small road for the trikes on the beach but most of the time it is not too bad. Lots to see and do and people watch. Room was very comfortable and had everything we needed. Good AC as well.
Stayed 4 nights in Nov 2019
Response from Management- El Nido Garden Resort on 26 Nov,2019
Hello Mr. John! Thank you so much for such great review! We're glad that you enjoyed your stay at our place. Hope to see you and stay again soon to our resort on your next travel to El Nido.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from -Management El Nido Garden Beach Resort on 16 Oct,2019
Dear Guest, Thanks for leaving us your review rate. We would love to know why, so that we can deliver a better experience next time. Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Smells misty and moldy.dark bathroom.
Stayed 3 nights in Aug 2019
Response from -Management El Nido Garden Beach Resort on 16 Oct,2019
Dear Mr. David, Thank you for your comment. We apologize for the problems that you encountered during your stay to our place. Your feedback was shared with our team, we are trying to find a solution about this. Again, thanks for staying with us. We look forward to the opportunity to welcome you back and exceed your expectations.

8/10 Good

Rick, New Jersey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good vicinity to activities. Nice pool. Clean rooms. Good AC.
Stayed 4 nights in Aug 2019
Response from -Management El Nido Garden Beach Resort on 9 Sept,2019
Hi Sir Rick, Thank you very much for such great review! Hope to see you and stay again soon to our place.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is a beach front property but the beach is not ready for accessible. It’s nice and quiet place to relax
Stayed 2 nights in Jul 2019
Response from -Management El Nido Garden Beach Resort on 1 Aug,2019
Hello Ma'am/Sir, We appreciate you for taking time to review our property. The government is ongoing to improve the beach area. Thank you again! We are looking forward you to come and stay to our property in your next travel.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from El Nido Garden Beach Resort on 18 Jul,2019
Hello Ma'am Natalie, Thank you very much for such great rate! -Management El Nido Garden Beach Resort

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything except when they took our blankets on our last night. I don’t know why I just don’t want to ruined our vacation for questioning it...
Stayed 3 nights in Apr 2019
Response from -Management El Nido Garden Beach Resort on 18 Jul,2019
Hi Ma'am/Sir, Thank you for taking time to share your valuable review. We apologize for the problems that you encountered during your stay. Your feedback was shared with our team, and discussed how to improve our service. We look forward to the opportunity to welcome you back. Thank you again!

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from El Nido Garden Beach Resort Team on 10 Aug,2019
Hello Mr. Stuart, We appreciate your review. Thanks for staying with us!

10/10 Excellent

April, toronto/philippines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery with pool,near downtown,quiet so in love with the place.
Stayed 3 nights in Apr 2019
Response from -Management El Nido Garden Beach Resort on 18 Jul,2019
Hello Ma'am April, Thank you very much for such great review! Hope to see you and stay again soon to our place.

8/10 Good

Ryan, Grand Rapids, Michigan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We liked that it was away from the hustle of the city, however there was construction going on all day and into the early hours of the night (like 2am some nights).
Stayed 6 nights in Mar 2019
Response from -Management El Nido Garden Beach Resort on 18 Jul,2019
Hello Sir Ryan, Thanks for your feedback. We apologize for the inconvenience it may caused to you. Our expansion is still on going to improve our property and upgrade the services to provide to our guests in the near future. Thank you again! We are looking forward you to come and stay to our property in your next travel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2019
Response from -Management El Nido Garden Beach Resort on 10 Aug,2019
Hello Ma'am/Sir, Thank you for such a good score review! Thanks for staying with us.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from -Management El Nido Garden Beach Resort on 10 Aug,2019
Hello Ma'am/Sir, Thanks for leaving us such a wonderful score review. Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice pool. Nice cabanas. We had beach front cabana which was a little noisy with motorbikes going by on the beach. Very nice overall.
Stayed 4 nights in Mar 2019
Response from -Management El Nido Garden Beach Resort on 10 Aug,2019
Hello Ma'am/Sir, Thank you for leaving us a nice review. The Government is ongoing to develop the beach area now. We support and help them to do that. We hope it helps our place a better view. Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019
Response from -Management El Nido Garden Beach Resort on 10 Aug,2019
Hello Ma'am/Sir, Thank you for such a great score review! Thanks for staying with us.

8/10 Good

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable
Really nice place for a couple of nights. On the end of the beach in El Nido so away from the hustle and bustle. Unfortunately the beach front is full of trash, construction aftermath and piping which is a little dangerous walking through to the nicer parts of the beach. WiFi didn’t reach our room and the breakfast could be improved. Overall the rooms are great, very comfy bed and a lovely pool front.
Stayed 2 nights in Dec 2018
Response from -Management El Nido Garden Beach Resort on 10 Aug,2019
Hi Ma'am Sasha, Thank you for taking time to share your valuable review. Now, the Government has an ongoing project to improve the beach area. We also upgraded our wifi, you can use in all public areas with good connection. Hopefully within this year, we could open our expansion and improve our services and amenities provide to our valued guest. Thank you again for staying with us. We look forward to seeing you again on your next trip to El Nido to experience the new El Nido Garden Resort.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for El Nido
Great hotel. Perfect location at the end of the Main Street so you can relax and be out of the busiest areas, but still walk to all the restaurants and tours. On the beach, in fact we usually walked the beach to get around because it was easier than the street. Nice pool with lounge chairs. Great WiFi. Good breakfast with eggs to order. Front desk was very helpful with all our questions.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

8/10 Good

Stephen

El Nido is just amazing & the hotel is in great location at the bottom end of town, out the way so it’s quiet yet still only a minutes work before you start reaching all the bars & restaurants. The view from the pool is incredible, although there was some building work going on at the time, this was not a major inconvenience. The staff were really helpful with everything in booking any tours or transport we needed
Stayed 5 nights in Nov 2018

4/10 Poor

Aaron, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is in need of refurbishment. The staff are very nice and helpful. The bed was very lumpy and creaked. They also locked the gates which at the time was the only real entrance at 11pm without telling us meaning we had to climb over a partially constructed wall facing the beach to get in at night.
Stayed 3 nights in Nov 2018

6/10 Okay

Dino

Liked: Cleanliness
Average at best
This hotel unfortunately came bottom of the list of our hotels over our 2 week trip. It's not a bad hotel ... just a bit below average and for the price we paid (double any other hotel we booked) definitely not worth it. On the positive side it's a good location at one end of the beach within easy walking distance of the bars and restaurants in the town ; the pool is good ; the company they use to book the boat tours were excellent. On the down side loads of building works going on both in front and behind the hotel ; cost ; really poor breakfast in terms of timings and choice; poor Wi-Fi and no where on site to get a drink during the day. I would recommend looking somewhere else unless you need a pool ... as I didn't see anywhere else in the area that had one.
Stayed 3 nights in Nov 2018

8/10 Good

Kaye, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I enjoyed our time at this resort. The staff were nice and friendly and breakfast was good enough. We really enjoyed the central location to downtown El Nido, everything was walkable and easy to get to. The current construction didn't really bother us, since we were busy doing the island hopping tours and were gone for big chunks of the day. We would love to come back and stay here the next time we visit El Nido, and would recommend this to anyone for a good value and comfortable place to stay.
Stayed 3 nights in Oct 2018

8/10 Good

Pralhad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is good except breakfast. Decent location but some part was under construction.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little hotel. Pool was great with a great view.
Stayed 6 nights in Aug 2018

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very gracious to let us check in early
Easy walk to town via beach. Great view. Working on beach so hindered the view some. Small resort. Breakfast very basic. Friendly staff. Gave us room very early which was nice of them.
Stayed 1 night in Aug 2018

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and relaxing getaway
Would stay here again in a heartbeat. Friendly staff. Amazing pool with the most beautiful and relaxing view of the bay and islands in the distance. Short 3 min walk to the local shops. Breakfast was good. Rooms aren’t the most modern, but for what your options are in El Nido it’s probably as good as you will get. Everything was clean and well taken care of.
Stayed 4 nights in May 2018

6/10 Okay

Hippo, Surrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
nice staff clean room nice pool bar not open before 11 am no lunch or dinner service disappointing breakfast. Vegatarians not catered for and beach very polluted
Stayed 4 nights in Apr 2018

10/10 Excellent

Sam, Queenstown, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Beautiful location with warm clear water for snorkelling and diving. Wonderful friendly staff.
Stayed 1 night in Feb 2018

10/10 Excellent

REBECA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para repetir sin dudar
Un grandísimo hotel. El desayuno buenísimo, las instalaciones geniales, el personal fantástico. Por fin pudimos disfrutar de una ducha con buena presión de agua. Y además estaba cerca de todo.
Stayed 4 nights in Nov 2019
Response from -Management El Nido Garden Resort Team on 23 Nov,2019
Hello Ma'am Rebecca! Thank you very much for such great review! We're glad that you enjoyed your stay to our place. Hope to see you and stay again to our place on your next travel.

8/10 Good

Tourist, South Korea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location, Kind Staff, Good View Bad Breakfast, Big Cockroach and Bugs
Stayed 4 nights in Nov 2019
Response from -Management El Nido Garden Resort on 23 Nov,2019
Hi Ma'am/Sir, Thank you for sharing your feedback! We will use this feedback to make us better and to ensure this doesn’t happen again. Again, thanks for staying with us. We appreciate your feedback.

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Court séjour. Excellent emplacement. Piscine non adaptée pour les petits enfants. Bon petit déjeuner. Chambre confortable. Pas de wifi dans la chambre comme presque partout à El Nido
Stayed 2 nights in Oct 2019
Response from -Management El Nido Garden Beach Resort on 16 Oct,2019
Dear Ma'am Annie, Thank you very much for such great review! For now, that is the best wifi we can get from our place to provide. Anyway, we are still trying to find the best solution for this. Thank you for your understanding. Again, we appreciate your feedback!We are looking forward you to come and stay to our property in your next travel.

8/10 Good

toshio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from -Management El Nido Garden Beach Resort on 21 Aug,2019
Hi Mr. Toshio, Thanks for leaving us such a wonderful score review. We look forward to seeing you on your next trip to El Nido.

8/10 Good

JEAN FRANCOIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel situé près du centre de EL NIDO, très pratique pour les activités, belle piscine très agréable. Nous avons été content de notre choix. Et nous recommandons cet hotel.
Stayed 12 nights in Aug 2019
Response from -Management El Nido Garden Beach Resort on 19 Aug,2019
Hello Mr. Jean, Thank you very much for such great review! Hope to see you and stay again soon to our place.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from -Management El Nido Garden Beach Resort on 18 Jul,2019
Thank you so much Sir Alexandre, for such a great rate! We are looking forward you to come and stay to our property in your next travel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Ligging is perfect , maar een hotel dat al sluit om 10h . Natuurlijk is het nieuwe bijna af
Stayed 3 nights in Mar 2019
Response from -Management El Nido Garden Beach Resort on 10 Aug,2019
Hello Ma'am/Sir, Thank you for taking time to review our place. Yes, we have an expansion nearly to open this year. We also improving our amenities to provide the better services provide to our valued guest. Thank you again! We are looking forward you to come and stay again to new El Nido Garden in your next travel.

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from -Management El Nido Garden Beach Resort on 10 Aug,2019
Hello Ma'am/Sir, Thanks for leaving us such a wonderful score review. Thank you for staying with us!

6/10 Okay

Yassine

Liked: Cleanliness
Stayed 4 nights in Mar 2019
Response from -Management El Nido Garden Beach Resort on 10 Aug,2019
Hello Ma'am/Sir, Thank you for leaving us a score review! Thanks for staying with us.

10/10 Excellent

Jørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Byens bedste resort
Dejligt lille resort i den rolige ende af stranden. Lige i strandkanten med dejlig pool. Ringe morgenmad, men ellers venligt personale og fin service. Desværre bygges der til i baghaven, så det bliver et stort sted og man kan frygte for hvordan det så bliver.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

THIAGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização perfeita
Melhor localização da ilha Atendimento e limpeza muito bom
Stayed 3 nights in Jan 2019

8/10 Good

Ignacio

Liked: Cleanliness
No está mal
El hotel está en obras, están construyendo una parte nueva, lo que le quita algo de encanto. El desayuno muy malo. Para los precios del nido, no está mal. La localización bastante buena. El acceso nocturno a traves de la playa deja que desear, inseguro.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
The facilities are good, but no Wi-Fi. Food is poor for the price. The location and view are very good.
Stayed 2 nights in Dec 2018
Response from -Management- El Nido Garden Beach Resort on 18 Feb,2019
Thank you for your comments. I apologize for the problems that you encountered during your last stay. Regarding the wifi, we improve already our wifi connection. We are connected with the fiber optic, which provides the best connection in El Nido. About the breakfast, we change it also into healthy foods. Thank you for staying with us, and we look forward to another chance to serve you.

6/10 Okay

Marianne

Liked: Cleanliness
Disliked: Room comfort
Mycket byggarbete på fastigheten som förstörde atmosfaren något. Rumet var helt ok och läget med, men sängarna var stenhårda..,,
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes hotel, Frühstück könnte besser sein. Sehr Gutes Preis Leistungsverhältnis.
Stayed 2 nights in Nov 2018

8/10 Good

MJ, TOKYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
プールにビーチ！
スタッフ、プールなどの設備が整った、満足の行くホテルです。WIFIが弱いのは町の特徴で、こちらもフロントしか使えないが近々の各部屋で整い、来年にはコテージ以外のファミリータイプが完成する予定とのことです。またこちらにくる際はこちらに滞在したいです
Stayed 2 nights in Aug 2018