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"Told front staff Television was not working and was told she would send a serviceman to fix it but they never came. Front desk clerk told me the next day that she did not send a service order because I arrived late at hotel so no television all night and the following morning for kids. Was very upset they lied about sending a service person so kids could watch tv but it was never done. Felt as if my business wasn’t important to them"

"Me and my husband loved our stay. Stay if friendly from the front desk, the bar, restaurants etc. The lobby is very clean and smells good. "

"The hotel was very nice and the staff went above and beyond to make our stay comfortable."

"The front desk went out of their way to get me a bottle of water taking it from the employee stash because the machine was sold out. Plus the rooms are clean and modern. "

"Front desk, breakfast attendant, and housekeeping were all very friendly. Not sure if the property is new or not but it was clean all the way around. Besides the noise out in the hall my stay was excellent."

"Overall this was a lovely hotel. Parking was an additional fee of 17.00 self park outside public or 40.00 valet per night. The lady who checked us in wss a bit mumbly and not vety polite"

"The staff was super friendly and catered to our every need. They were more than accommodating for our pet and greeted us with a smile every time we came or went. The room was very clean and comfortable. The view of the River Walk was awesome. Thank you Hotel Valencia!"

"loved the location close to fiesta texas, shopping at la cantera as well as all the local stores on vance drive, dining. can park at hotel and walk to dining, the area is safe. but there is a bistro on site. the pool was nice for the kids but it is shared with the radisson next door. "

"Nice place, very scenic and great pools. Always love to go here."