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Reviews of Hotel Villa Il Castagno

2 out of 5
Hotel Villa Il Castagno
via Andrea del Castagno 31, Florence, FI

Reviews

7.0

Good

Rating 10 - Excellent. 47 out of 240 reviews" "
Rating 8 - Good. 78 out of 240 reviews" "
Rating 6 - Okay. 67 out of 240 reviews" "
Rating 4 - Poor. 25 out of 240 reviews" "
Rating 2 - Terrible. 23 out of 240 reviews" "

7.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Pooja

Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. A little tired looking but clean. Excellent breakfast. Friendly staff. English good. Crisp bed linen but towels old but they were changed every day. No kettle in the room.
Stayed 3 nights in Apr 2024

2/10 Terrible

MARIA, NEWARK

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival there were no rooms available, overbooked. Staff mentioned that there is no internet access, hence, no Fax/ copy machine access. They aren’t aware when rooms are available or not. Shame on Expedia that allows these type of Hotels available to people. It’s a ripe off. Charged me for the room for all those days. Expedia states that’s their policy? Conchetta, front desk drove us to another Hotel, is that their policy too? Very Disappointed!! I will never ever use Expedia again nor look at this terrible Hotel! After traveling for many hours the least you want to hear is that there is no room for you after you made the reservation.

6/10 Okay

Olga

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the courtyard a little oasis in the middle of the city. The staff was very friendly and helpful
Stayed 5 nights in Oct 2023

6/10 Okay

Robert

Travelled with partner
Disliked: Staff & service
The staff were not very welcoming. It was as if our arrival was a burden for them. There is no parking and you have to really hunt to find a parking place on the street. None of the staffed smiled. Would not stay again.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful from helping me get my luggage to my room to recommending me places to visit and eat. Thank you so much for having me stay with you guys. I look forward to returning
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Average. Mold in shower
Stayed 2 nights in Sep 2023

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC, fan didnt work, door to outside (on ground floor) didnt work. They would come into my room to open the door with my stuff in it for airflow, without asking. 0/10, ive stayed in youth hostels better than this.
Stayed 2 nights in Sep 2023

8/10 Good

vinod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

linda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and uncomfortable, furniture ripped. We were greeted by a senoir lady laying on the lobby sofa who spoke no english. Bed was a 6" springs mattress on a platform NO AIR-CONDITIONING. Mid August and 90 degrees inside, my husband was drenched. LCD TV was 12" monitor. We literally forfeited our money and went to a Marriot Would never recommend to anyone. .
Stayed 2 nights in Aug 2023

2/10 Terrible

Albert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We are experienced travelers and we’re expecting an authentic experience when reserving this hotel. We checked in late, arriving after a long flight. The person in the front desk was very unpleasant and didn’t provide more than a one word answer. Sometimes leaving us guessing what he means. There was no language barrier. It was strange altogether. The morning person wasn’t better. The only good part was the nice breakfast crew. The room was very basic. NO AIR CONDITIONER!! The shower was a tight squeeze with the toilets close to accordion doors that were part of the shower. It was not comfortable to say the least. I truly believe that if the front desk persons were a bit nicer the entire room/shower/no AC would have been a bit more bearable.
Stayed 1 night in Jul 2023

8/10 Good

Paul

Travelled with family
Disliked: Cleanliness
Free breakfast was nice. Beds were comfortable and clean. The rooms had a nice little balcony and Air conditioning. Bathroom shower was very dirty. Front desk staff could have been nicer.
Stayed 2 nights in Jun 2023

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was good. room comfortable.
Stayed 3 nights in Jun 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The owner/staff went above and beyond waiting for us till after midnight because of our delayed flight. They were kind and being a 5 minute walk to the train station was perfect!!!

6/10 Okay

Kristin

Upon arrival, reception person was not friendly or helpful; but all staff after him was. It is a 20-30 minute walk from tourist sites but we actually like this as we went to non-touristy restaurants for our evening meal.
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The host was very nice. They recommend some great restaurants nearby and they even fixed the wifi after I mentioned that the connection in my room was bad.

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. Staff were extremely helpful. Had to ask for soap and TP so housekeeping may not be their strength. Breakfast included was adequate, but mostly prepackaged items. Fresh coffee was good. Easy walk to Il Duomo and the downtown area. Overall a good value.
Stayed 2 nights in May 2023

10/10 Excellent

Abbegale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed here for our honeymoon for just over a week and absolutely loved it. It was so homey, so comfortable and a bonus was the amazing staff. Everyone was so nice and so helpful. We did arrive a little earlier than our check in time and they offered to keep our luggage so we could start exploring the city until our room was available. It’s easily in walking distance from some of the most beautiful spots in the city and some great shopping, dining and site seeing. We loved the balcony which also was overlooking the back garden area. 10/10 would recommend for a quaint and cozy stay.
Stayed 6 nights in May 2023

6/10 Okay

Carly

Travelled with group
Disliked: Staff & service, property conditions & facilities
The property suited our needs for a few nights. The breakfast included was a nice touch with great espresso. However the staff was not the friendliest.
Stayed 2 nights in May 2023

10/10 Excellent

Edgar

Stayed 2 nights in Apr 2023

4/10 Poor

Donald

Disliked: Staff & service, amenities, property conditions & facilities
You might want to consider another hotel as they are expensive, noisy and do provide front desk services or wi fi.
Stayed 6 nights in Mar 2023

6/10 Okay

Kathleen

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Pretty good location but the staff (except for the older Italian woman at the front desk) was grumpy and never smiled. The breakfast room was like funeral parlor-no one smiling. Weird.
Stayed 5 nights in Mar 2023

6/10 Okay

Sylviane

Free parking in the street, but never found a place. No bread at breakfast first 3 days.
Stayed 1 night in Mar 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with nice staff.
A modest hotel a 15 minute walk to the heart of the city. There is some free parking in the street, if you aren't lucky to get one of these the paid parking is only from 8am to 8pm. So even then it's not so bad.
Stayed 1 night in Mar 2023

6/10 Okay

Juan M

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointing stay
I usually don’t like to give negative reviews since it seems its a family run hotel,-but place completely disappointed! 1st. morning, there was no hot water,-did get fixed following day. Breakfast another disappointment! Hardly anything to offer,-I think they had 10-15 slices of ham, about 10 wrapped cheese slices.-
Stayed 2 nights in Jan 2023

2/10 Terrible

Misagh

Disliked: Cleanliness, staff & service, amenities
Unclean towels, no soap, rude receptionist.
Stayed 1 night in Oct 2022

10/10 Excellent

Fariha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Dean, Edinburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights as i was over for the football and it was good value for money would recommend
Stayed 2 nights in Oct 2022

4/10 Poor

Draghita

Travelled with partner
Disliked: Property conditions & facilities
Liked the court yard and lime tree at our balcony. Breakfast was ok. It was really dissapointing that no one was speaking any English or French as advertised so we could not communicate at all. Bathroom was really outdated and not very clean, especially the toilett and the towels have seen better days too. The bed was uncomfortable, you could feel the springs in the mattress. I would not go back and do not recommend this hotel/villa.
Stayed 4 nights in Sep 2022

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fascinating experience
Amazing hosts - could not have been nicer, friendlier, or more helpful. Breakfast disappointing but the tables outside more than made up for it. At times, it seemed chaotic, but in a very nice way. I’d go back tomorrow.
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Worst customer service at hotel ever.
I don’t like to write a bad review but does greeting a guest with a hello or smile cost anything? It got worse - the man on reception didn’t believe me, my daughter, her passport or Google when i said she was 11 years old (12 and over pay city tax). He insulted and upset us by insisting that she was 12 years and that I should pay the city tax, pretending he didn’t understand english to add to the embarrassing situation . Well he definitely did understand because I asked him what time and where breakfast was and he replied in perfect english (another disappointment - he deliberately didn’t want to tell us when or where breakfast was). If he is a staff member I would not keep him and if he is the manager then good luck to the business because I would warn against staying here and would never stay again. Also they take the key from you when you leave to hang in reception and you can’t leave after 11pm . Controlling the key and times in and out is ridiculous. I didn’t feel comfortable to leave the hotel or to stay. Tips to the reception staff member: smile! You are representing your hotel and city, learn some maths, respect your guests.
Stayed 1 night in Jul 2022

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice budget hotel close to the train station.
Stayed 1 night in Jul 2022

10/10 Excellent

Yukiko

Stayed 2 nights in Jul 2022

10/10 Excellent

Florian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice stay. Can recommend
Stayed 1 night in Jun 2022

2/10 Terrible

tristram

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and unsafe.
Terrible!!!! Wifi did not work. Towels were shredded with strands of fiber hanging off due to age. Then hotel double billed me i already paid in full! Then when checking out man could not get credit card to work...said if i dont pay cash he will call the police!!!! Wasted half an hour with this nonsense. The room itself is in the Basement!!! Grafity on walls in neighborhood! Avoid like the plague.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Although this property has everything it claims it is a little run down and is over crowded with furniture and supplies. If you're not fussy it is close to bus stops.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Room comfort
It looks better on pictures than in reality but ok
Pros: location near train station, relatively quiet and secure, balcony and breakfast Cons: no AC, bathroom outside, hard to get in (I faced glass sliding door locked and no buzzer), receptionist hardly spoke English, no early breakfast option
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator. We had to drag our suitcases three flights of stairs Expedia should really mention this information. No ac in the room, very small shower
Stayed 1 night in Aug 2019

6/10 Okay

Ann

Liked: Cleanliness, staff & service
Disliked: Room comfort
No air conditioning so I had to leave the windows open, which resulted in many many mosquito bites
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not friendly. Hallway had no smoking signs but the rooms were smoke filled. Kitchen server did not serve us meat for bread but when Caucasian people came in, she brought it out.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Decent old style budget hotel
This is an old hotel that could do with some tlc. It's picture is a little flattering. There is no elevator and I was on the 3rd floor. The room was sparse and none of the three bulbs over the bathroom mirror worked. However it was clean, the staff were friendly and the breakfast was good.
Stayed 2 nights in Apr 2019

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and comfortable
Stayed 1 night in Feb 2019

4/10 Poor

Bambie, London

Liked: Cleanliness
Disliked: Room comfort
Window was a fanlight without curtains and full moon kept me awake all night. Bed was tiny - child size. too far out of main area and no restaurants nearby. Dinner the first night was a pastry. We left the next morning having found a more suitable place. This should not be part of the Expedia network. We thought it was a doss house.
Stayed 3 nights in Nov 2018

2/10 Terrible

Marjory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend this place to anyone.
The room smelt really bad. Thank God I didn’t have to spend much time in there as I was out most of the day and I would spray the room and shower room before getting to sleep. Has to keep the bath room doo shut all the time because it seemed the smell came from the drains. The staff look like they would rather be elsewhere. One man had a go at me for to close the door. They are not friendly at all. I had a basement room, there is no lift so and you get no offer of help with your bags. Keys are given to you at reception and you are pointed to the direction of your room. Breakfast is so basic. I will not be staying there again.
Stayed 4 nights in Nov 2018

10/10 Excellent

Amanda, São José dos Campos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
I had a good experience there. Actually, I had an accident and could not walk for 4 days and everyone in the hotel was really kind and helped me a lot!
Stayed 8 nights in Nov 2018