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Reviews of IntercityHotel Frankfurt Hauptbahnhof Süd

IntercityHotel Frankfurt Hauptbahnhof Süd
Mannheimer Str. 21, Frankfurt, HE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 760 out of 1251 reviews" "
Rating 8 - Good. 343 out of 1251 reviews" "
Rating 6 - Okay. 74 out of 1251 reviews" "
Rating 4 - Poor. 39 out of 1251 reviews" "
Rating 2 - Terrible. 35 out of 1251 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Generally excellent, would be nice to have coffee and tea in rooms...
Stayed 3 nights in Apr 2024

4/10 Poor

Ioannis

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I recently stayed at InterCity Hotel in Frankfurt from the 18th to the 22nd of April with a friend. Upon check-in we were warmly greeted by two of the receptionists M. Dorna and R.Shubab who asked for our booking. However, there was a slight issue with spelling my surname, which took a few attempts to get right. During this process, another receptionist S. Sandrich interrupted us in a rude and unprofessional manner, demanding our passports without any prior indication. Her tone was direct and impolite, which caught us off guard. We responded calmly but expressed our discomfort with her approach. Her subsequent remark, implying that her behaviour could be worse, was completely unacceptable for a customer-facing role especially in hospitality. She left without apologising or even making eye contact with us. The initial receptionist M. Dorna tried to defuse the situation with extra friendliness and apologised for her colleague’s behaviour, citing a difficult previous customer. However, we found this unprofessional and not an excuse for rude conduct. We informed them that we would like to speak to a manager to address this and we will also leave a review about our experience. Aside from the incident, the hotel’s location next to the train station was convenient for travel from and to the airport, and neighbouring cities. The room was clean and modern and we had a lovely view to the city’s financial centre. Overall, the experience was positive, but the behaviour of S. Sandrich si
Stayed 4 nights in Apr 2024

10/10 Excellent

David, Bedford

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Very close to the train station.
Stayed 3 nights in Apr 2024

10/10 Excellent

David, Bedford

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We love how close it is to the train station. It is also affordable and a nice place to stay. We've stayed here before & will stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Herbert Rothschild

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except difficulty of adjusting thermostat. Couldn't figure it out.
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at The Inter City hotel was excellent: the location was ideal in terms if getting back and forth to the train. Also a lovely walking distance to the River Main paths and parkway. The hotel was very clean and quiet. The staff welcoming and helpful. The homeless people around the station may be unsettling for some people
Stayed 1 night in Apr 2024

8/10 Good

Wolfgang

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Fredrick, Eureka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were wonderful! Our room was only setup for 1 person, and they promptly brought us more towels and pillows! The hotel is very clean! The breakfast buffet was amazing! Don’t skip their breakfast
Stayed 1 night in Mar 2024

8/10 Good

Man Yick

Liked: Cleanliness, staff & service, property conditions & facilities
Good choic
Stayed 2 nights in Mar 2024

10/10 Excellent

Kendall

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well sound proofed, they provide a coffee machine and bottled water in the room along with a clean comfortable place to sleep. The area around the station is a bit rough however the passage way from platform 1 means it’s just a quick crosswalk away form your train.
Stayed 1 night in Feb 2024

10/10 Excellent

HARINDER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and we had a restful and quiet sleep. The beds are truly comfortable. We were taking a train the next morning and the station was right across the street. The only downside is that there are not a lot of dining options in the immediate area. We ordered a pizza at the hotel restaurant and it was definitely Dr. Oakers. Our server was very nice though. I would do some research to find a better restaurant in the area. All in all, a nice stay! Hotel Har
Stayed 1 night in Mar 2024

10/10 Excellent

Man Yick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location. cleanness are so good!
Stayed 1 night in Mar 2024

6/10 Okay

Tom

Stayed 1 night in Feb 2024

8/10 Good

Mark, Marina Del Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and efficient commuter hotel near major train station… hotel is fine, surrounding area is so so…
Stayed 1 night in Feb 2024

10/10 Excellent

Yim Kong

Stayed 4 nights in Jan 2024

8/10 Good

Erwin, Taipei

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location
Stayed 1 night in Jan 2024

10/10 Excellent

john

Travelled with partner
Liked: Amenities, property conditions & facilities
Friendly and helpful checkin staff
Stayed 1 night in Jan 2024

4/10 Poor

Kayo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

sara

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
The staff are so rude! We asked for an adapter for our smart phone and we had to travel to the lobby 3 times to get it and the girl who was at the front desk was super rude!!!
Stayed 2 nights in Jan 2024

8/10 Good

Gun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

kousha

Business traveller
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kayeon

Stayed 4 nights in Jan 2024

8/10 Good

Majed

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Yodit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night on a 7 days trip to Germany. I really like the location, it’s located across central train station. The staff was very helpful. I would definitely stay here on my next visit.

10/10 Excellent

HERN YI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect! Just right in front of the central station! Room was clean and beautiful!
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Stayed 1 night in Dec 2023

8/10 Good

Silke

Stayed 1 night in Dec 2023

8/10 Good

soren

Stayed 1 night in Dec 2023

6/10 Okay

JAE YONG

Stayed 3 nights in Dec 2023

10/10 Excellent

Suzanne

Stayed 1 night in Dec 2023

6/10 Okay

Justin

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

HYE WON

Stayed 1 night in Dec 2023

2/10 Terrible

YERIM

Stayed 6 nights in Dec 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gary R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

rene, lebanon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Directly across the street from train station. Very modern and clean hotel. Very convenient.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor sink drainage
Stayed 2 nights in Dec 2023

6/10 Okay

c

Stayed 1 night in Dec 2023

10/10 Excellent

YONG HOON

Stayed 3 nights in Nov 2023

8/10 Good

Sinit, Bangkok

Travelled with group
Liked: Cleanliness
Very good location, next to hauptbanhof
Stayed 1 night in Nov 2023

10/10 Excellent

HYUNUK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jieun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sangyong

Stayed 1 night in Dec 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Intercity is a very nice hotel. The beds and pillows were comfortable and clean. There was plenty of hot water. The front desk staff was friendly and attentive. Location was great right outside the main train station.
Stayed 2 nights in Nov 2023

10/10 Excellent

oswaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get his name but the front desk guy that checked us in, was GREAT!
Stayed 1 night in Nov 2023

10/10 Excellent

Li-chun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
距離中央車站真的非常近，從1號月台旁的出口一走出來就看到飯店！非常方便！
Stayed 1 night in Nov 2023

8/10 Good

Terje

Stayed 2 nights in Nov 2023

8/10 Good

JAE YONG

Stayed 2 nights in Nov 2023

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel right next to the Hauptbahnhof - very reasonable price and a lovely stay.
Stayed 2 nights in Nov 2023