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Reviews of Kawaguchiko Urban Resort Villa

3.5 out of 5
Kawaguchiko Urban Resort Villa
2585-122 Ooishi, Fujikawaguchiko, Yamanashi-ken

Reviews

9.8

Exceptional

Rating 10 - Excellent. 12 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kawaguchiko Urban Resort
Best view of Mt Fuji by the Lake and from your own room! The front desk manager was very helpful and made out stay even better. There is a convenient shop about 5mins walk acrosss the road.
Stayed 1 night in Jun 2017
Response from miura on 12 Jul,2017
Thank you very much for your comments. We are very grateful for your compliments. We are glad to hear you enjoyed your stay and especially the view of Mt. Fuji from your room! We highly value your input and we look forward to serving you in near future. Thank you very much. Sicerely yours, Tokyo Reservation Center

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from miura on 21 Jul,2016
Dear Ms.Carmen Thank you very much for your staying at our Villa. We are very appreciate you giving us such a perfect review. I wish you have had a wonderful vacation with your family in Japan. Please visit Kawaguchiko again to share the scenic beauty of Mt.Fuji. Especially autumn scenic beauty with scarlet maples are magnificent. Please say hello to your family for me. Best Regards, Sincerely, Fuyo Tokunaga and all staffs

10/10 Excellent

vickneswaran, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
My family and i enjoyed our stay in the villa . Thanks to the receptionist if I'm not mistaken her name is Miyashi, who made our stay a pleasant and memorable one. She made us felt welcome and at home. I would like to suggest they put on signboard of the villa by the main road , as we couldn't locate it with GPS but we were lucky as one of the local there drove us direct to the villa. portable wifi in the future will be extra bonus ,
Response from miura on 8 Jun,2016
Dear Mr. Vickneswaran Thank you for your review. Any comments are very precious for us and your suggestions are quite to the point. I am sorry for made you confused while you were arriving. We take this issue very serious. Miyashita is very pleased to hear that you were satisfied with her service. She wants me to say hello to you and your family and hope to see you again in the near future. We are glad that you have enjoyed your vacation with your family in Japan. I wish you have a nice day. Best wishes, Sincerely, Fuyo Tokunaga and all staffs

10/10 Excellent

Caroline, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and room, extremely comfortable with an amazing view of Mt. Fuji! The bathroom was extremely well quipped and our host was very friendly- he brought fruit and breakfast to our room.
Response from Fuyo on 8 Jun,2016
Dear Ms. Caroline I am so please to hearing from you to learn that you are well and sound. We are very glad that you are satisfied with your staying at our villa. We want to thanks all of you to allowing us to celebrate the 10th anniversary of the Villa. It was your support that we could make it. FujiKawaguchiko has been flourished with Lavenders and flowers now. I wish you can come and enjoy with us. We are looking forward to seeing you again. Best regards, Sincerely, Fuyo Tokunaga

10/10 Excellent

Madelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Villa with Great Fuji Views
Our stay at Fuji Villa was awesome! The villa itself was excellent for 6 people. Upstairs there were 2 bedrooms (one slept 2 and the other 3), a bathroom, and a separate toilet room. Downstairs was a kitchen/dining room, a big living room where they added a roll away bed, and another toilet. But outside was the best--a private yard with a direct view of Lake Kawaguchiko and Mount Fuji. Absolutely stunning views. The Villa was situated on the quite side of the lake, but the busy side (Fuji Q Highland, grocery stores, etc) was only a 10 minute drive away. I would recommend this villa to anyone looking for a large place to stay with family or friends in the Kawaguchiko area. Great for cooking, great scenery, excellent experience overall!
Response from miura on 11 May,2016
Dear Ms. Madelynn Thank you for your staying at our Villa. We truly appreciate your approval and your kindness. I am so glad to hear that you had a wonderful vacation in Japan. People in Japan like to enjoy the cherry blossoms blooming in spring, the lavenders flowering in summer, the scarlet maple leaves flourishing in autumn. Please come and enjoy the seasons with us to cherish the beauty of the nature. We are looking forward to seeing you again. Please take care yourself and say hello to your family for us. Kind Regards, Sincerely, Fuyo Tokunaga

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
不一樣的體驗
屋很大，附近環境優美，屋中可以看到富士山。可是地點不容易找（沒有接送服務，要自己坐紅色線巴士到總站再走一小段路），而且很多昆蟲（千萬不要開窗），另外屋中的餐具等等也有點髒。
Stayed 1 night in Jun 2017
Response from miura on 5 Jul,2017
您好..我们衷心的感谢您的光临，也很高興接到您的宝贵意见.很抱歉我们没有接送服务，虫子多也说明了别墅在大自然之中，我们一直在努力做好室内的防虫措施。对于餐具不够洁净，我们诚恳的接受您的意见，并向您表示深深的歉意，今后我们会加强房间个个细微之处的卫生检查和清扫。我们希望能提供一個舒適的环境,出门在外時也有個在家一様安心的感觉.並给大家带来喜悦和幸福.希望您有個满意的日本之旅.河口湖不同季节有不同的美丽，期待您的再次光顾，祝您阖家平安健康快乐. 河口湖城市别墅全体同仁敬上

8/10 Good

MIAO, 台北

Liked: Staff & service, property conditions & facilities, room comfort
靠近河口湖的飯店，能夠欣賞到富士山。
軟硬體設施不錯，離湖邊很近，能夠直接看到富士山， 早餐不錯，這是入住一樓的薰衣草房，很適合行動不便的人居住。
Stayed 1 night in Jun 2017
Response from 東京予約センター on 4 Jul,2017
您好. Mr./Ms. MIAO 我们衷心的感谢您的光临，也很高興接到您的投稿.感謝您喜欢这里的风景，満足我们的服務。一层的薰衣草房的确是考虑到有行动不便的房客，我们希望能提供一個舒適的环境,出门在外時也有個在家一様安心的感觉.並给大家带来喜悦和幸福.希望您有個满意的日本之旅.祝您阖家平安健康人快乐.期待您的再度光临. 河口湖城市别墅全体同仁敬上

10/10 Excellent

Tron, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
สุดยอดโรงแรมเห็นวิวฟูจิชัดที่สุด
เป็นโรงแรมที่ดีที่สุดที่เคยพักมา วิวฟูจิชัดที่สุดแน่นอน พนักงานช่วยเหลือดีมากๆ สิ่งอำนวยความสะดวกครบครัน ใกล้จุดท่องเที่ยวแค่5นาที เดินจากรถบัสป้ายสุดท้ายแค่ 5 นาที มีร้านสะดวกซื้อใกล้ๆ แนะนำเลยครับ
Response from Fuyo on 25 Jan,2017
Dear Mr.Tron Thank you very much for taking time to review our property. We truly appreciate your approval and your kindness. We aim to provide a quiet and a beautiful location for family and friends to enjoy the nature. Mt.Fuji is at its most beautiful of the year. Please take care yourself and say hello to your family for me. Best wishes, sincerely, Fuyo Tokunaga and all staffs

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 16 Nov,2016
この度は河口湖アーバンリゾートヴィラにご宿泊いただき誠にありがとう ございます。 また、高得点の満点評価をいただき感謝申し上げます。 これからも、皆様に癒しの空間になりますように努力してまいります。 またのご来館をお待ちしております。ありがとうございます。

10/10 Excellent

meiru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店像villa,只有4棟，有前廳後院又有廚房，真的很舒適，有別於住飯店，特別適合家庭旅遊，特推。但，若是自駕前往的人，注意輸入導航的電話，因服務處在東京，但飯店在河口湖，hotels.com給的是東京服務處電話，會導錯位置。
Response from General Manager on 25 Aug,2016
您好meiru小姐 谢谢您光臨本别墅.我们的别墅坐在寧靜的湖邊，遠離喧囂,也是本别墅的特色之一.我们希望能提供给愛護我们的顧客们,出门時也有個在家一様舒適的環境. 希望您有儘情享受了您的假期.也希望很快能再聴到您的信息. 関於輸入導航電話之事,很抱歉给您添了麻烦.我们会马上要求改善. 希望您有儘情享受了您的假期.也希望很快能再听到您的信息. 祝您阖家平安健康快楽 河口湖城市休闲别墅全体同仁敬上

10/10 Excellent

wai ming, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
再想入住
適合一大家庭或大班朋友入住，居內設備齊全，特別是㕑房用品比通家庭還多，還有BBQ爐供應，附近亦有大型超市多種食品選擇，酒店位置也十分幽美，對正河囗湖及富士山，最適合自駕遊的人士
Response from General Manager on 25 Aug,2016
您好Mr.Wai ming 谢谢您的投稿. 很高兴您满意我们的别墅,也很感谢您热心的为我们宣伝别墅的特色.您的一言抵当万金.我挚诚希望更多人能来分享这富士山下的自然美. 希望很快能再听到您的信息. 祝健康快乐 德永芙蓉和河口湖城市休闲别墅一同敬上

10/10 Excellent

KA HO, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體來說不錯~房子很大~ 只是熱水不是一直有,用到一定的量要再按熱水器的
Response from miura on 21 Jul,2016
您好Mr. KA HO 谢谢您的爱顧, ,感谢您滞在我们河口湖城市别莊.願您有儘情享受了河口湖大自然的洗禮和舒適的假期，並且留下了个美好的回憶. 関於浴室熱水之事,真的很抱歉,给您添麻烦了.我们侭快会想办法改善.有什么不周到的地方,请多指教.希望很快还有机会能再為您服務.请多保重也请代我们為您的家人问好.後会有期 祝您健康快楽 徳永芙蓉和河口湖城市休闲别墅全体同仁敬上

10/10 Excellent

Hung Chun, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
與住飯店截然不同的愉悅體驗
優點：風景秀麗，能看到美麗的富士山，旁邊就是自然生活館和很多美麗花朵的大石公園，服務人員親切，ＢＢＱ材料豐富美味，生火或事後清理都有專人服務，早餐豐盛美味兼健康養生，設備整潔現代化，每間都有一個車位適合自駕，以後來河口湖絕對優先考慮住這裡也很樂意推薦給其他人。 缺點：地點確實不好找，還好我是租車自駕，導航輸入villa的電話就能顯示正確路線和轉彎的路口，離超市有段距離建議開車來較方便，夏天草地上有小黑蚊建議穿長褲鞋子活動。
Response from miura on 7 Jul,2016
您好Hung 先生 谢谢您的投稿.非常感谢您熱诚的向大家推薦我们河口湖城市别墅的優点.我们衷心希望更多人能来親身体験大自然之美.日本的四季分明,由其是秋天大地一片的枫葉和冬天雄大的富士山雪景,都是每个日本人最喜爱的.本别墅位在大自然裏,夏天有時会有蚊子等来打搅您.我们已加强防蚊沙窗和除虫剂等為您解决烦脑.我们希望您有个愉快的假期,以及很快还能再為您服務.祝健康快楽 河口湖城市别墅全体同仁敬上

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
富士山
富士山の麓でBBQが出来とてもいい景観でした。 朝起きた時に真ん前に見える富士山もまたとても綺麗でした。
Response from miura on 11 May,2016
投稿者様 この度は河口湖アーバンリゾートヴィラにご宿泊いただきまして 誠にありがとうございます。 また、クチコミのご投稿をありがとうございます。 ヴィラは晴れたら絶好のロケーションで、のんびりと都会の喧騒を 忘れさせてくれるところです。 晴れの日をお約束できないのが残念ですが、また、機会がございましたら、 いらして下さい。