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Reviews of Reef Beach Resort

3.5 out of 5
Reef Beach Resort
Tourism Rd, Siargao Island, General Luna, Surigao del Norte

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 62 reviews" "
Rating 8 - Good. 20 out of 62 reviews" "
Rating 6 - Okay. 6 out of 62 reviews" "
Rating 4 - Poor. 10 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Philip, Sacramento

Stayed 4 nights in Feb 2024

8/10 Good

Jason

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
On the beach good restaurant. Only complaints rats and roaches. The swimming pool needs attention. Nice rooms modern wifi signal in and out
Stayed 3 nights in Jan 2024

6/10 Okay

Ian

Stayed 3 nights in Jan 2024

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, the amenities were great, and the area is very safe and walkable to everything you could need.
Stayed 6 nights in Dec 2023
Response from Reef Beach Resort on 10 Jan,2024
Dear Ms. Alisson,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was our pleasure to have you, and we're delighted that our accommodation and services met your expectations.Once again, thank you for choosing us, and we can't wait to have the opportunity to host you again.Many Thanks,Reef Beach Resort Family

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Reef Beach Resort on 4 Jan,2024
Dear Dale, we’re really grateful and appreciate you taking the time to share your rating with us. Hope to welcome you again soon!Many Thanks,Reef Beach Resort Family

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY cool time. Thanks to all!
Stayed 1 night in Sep 2023
Response from Reef Beach Resort on 18 Sept,2023
Dear Sir Bart,Thank you so much for your kind words! We're thrilled to know that you had a great experience with us. We look forward to welcoming you back soon for another wonderful time!

8/10 Good

NilaJoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Reef Beach Resort on 30 Aug,2023
Dear NilaJoy, we’re really grateful and appreciate you taking the time to share your rating with us. Hope to welcome you again soon!Many Thanks,Reef Beach Resort Family

6/10 Okay

Alberto

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Aug 2023
Response from Reef Beach Resort on 9 Aug,2023
Dear Alberto,We’re really appreciate you taking the time to share your rating with us. Hope to welcome you again soon!Many Thanks,Reef Beach Resort Family

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Reef Beach Resort on 9 Aug,2023
Dear Aaron,We’re really grateful and appreciate you taking the time to share your rating with us. Hope to welcome you again soon!Many Thanks,Reef Beach Resort Family

10/10 Excellent

Mariaroselli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! Especially the staff and the management 2 thumbs up for their professionalism. I highly recommended this place.
Stayed 2 nights in Apr 2023
Response from Reef Beach Resort Mngt. on 18 Apr,2023
Dear Mariaroselli, thank you very much for your review. We are so glad that you enjoyed your stay with us. We are looking forward to having you back again soon. Take Care.

10/10 Excellent

Troy

Stayed 2 nights in Mar 2023
Response from Reef Beach Resort Mngt. on 18 Apr,2023
Hi Troy, thank you very much for your review. We hope you enjoyed your stay with us and we look forward to having you back again soon. Take care.

4/10 Poor

Marlon

Travelled with family and small children, Travelled with group
Disliked: Property conditions & facilities
The room was actually outside the hotel…. There is no security… it is so dark when you go up… the stairs are dangerous. One of my companions actually slip… the lavatory is stuck, the phone doesn’t work, the wash basin in the bathroom leaks… definitely not a pleasant stay… we left earlier
Stayed 4 nights in Oct 2021

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Mikko on 13 Mar,2020
Hi Abigail, Good day and thank you for choosing Reef Beach Resort! We are happy you enjoyed your stay, looking forward to welcoming you here again :)

4/10 Poor

GS

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Mikko on 31 Jan,2020
Hi GS, Good day and thank you for choosing Reef Beach Resort! Is it possible for you to detail your comments on your stay? This is so we can be aware of what to improve and how to improve our weak points so we can be better for our guests. Thank you

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We like that we left. I would have cancelled but it was not allowed. No water pressure on the shower. Limited hot water. Very uncomfortable bed. Ants/bugs in the room. Restaurant food at the resort is horrible. The whole place/rooms needs to be demolished. Room stinks. Staff is okay. Not worth the money.
Stayed 5 nights in Dec 2019
Response from Mikko on 20 Dec,2019
Hi there, Good day! We would like to apologize if we have inconvenienced you in any way but should you have reported these problems with us right away we could've made a solution immediately. We at Reef Beach Resort do not take customers for granted and that is the reason why we make sure that all of guest concerns are solved right away. Hope we can welcome you again. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Good location, large room. Good breakfast but was charged extra for ice coffee and no one mentioned that it wasn’t included in the breakfast.
Stayed 2 nights in Dec 2019

10/10 Excellent

Nika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

6/10 Okay

david

Average hotel
Average hotel for area with average service and facilities at best . Expensive for quality of accommodation on offer but there again everything in General luna seems overpricedomewhat surprised at customer rating it has
Stayed 3 nights in Oct 2019

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Mikko on 26 Oct,2019
Hi Albert, Good day and thank you for choosing Reef Beach Resort! We are glad that you enjoyed your stay. You are an awesome guest! Thank you so much and looking forward to having you with us again. SEA you soon! Best regards, Reef Beach Family

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Siargao
Had a wonderful time at Reef Beach Resort. They had the most accommodating and friendliest staff! I will definitely come back again. I highly recommend!
Stayed 2 nights in Sep 2019
Response from Mikko on 26 Oct,2019
Hi Bernardo, Good day and thank you for choosing Reef Beach Resort! We are glad that you enjoyed your stay. You are an awesome guest! Thank you so much and looking forward to having you with us again. SEA you soon! Best regards, Reef Beach Family

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Great place, good restaurant, friendly staff and the pool was a good spot to cool off. Great views right onto the beach. Very comfy and clean room and best selection of tv channels in the 4 hotel's I stayed at in siargao
Stayed 4 nights in Sep 2019
Response from Mikko on 26 Oct,2019
Hi Leon, Good day and thank you for choosing Reef Beach Resort! We are glad that you enjoyed your stay. You are an awesome guest! Thank you so much and looking forward to having you with us again. SEA you soon! Best regards, Reef Beach Family

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities
The staff are very accommodating specially Marlon, John Bert, Juan and Joan and the manong guard at the gate. Not good about a reef resort, cannot be considered as a four star hotel. We reserved and paid early Jan.29 ,2019 and Checked in August 22, 2019, thinking we are to get a nicer room And view but unfortunately we were given a room near a room being renovated and painted which Paint is still Fresh and can we smell them In our room. That is not good for our lungs. We requested for a change of room but they told us no more available rooms .It’s good that we saw Marlon that night and we were transferred to a bachelors pad, downgraded but better than the first one. There were cockcroaches at the room coz they clean it only every two days, tissue papers are limited . No hand towels or even face towels. We don’t expect this kind of accommodation. We travel international and domestic but this is the worst experience so far. If not for their staff maybe we can rate them as two stars only. Photos of the hotel shown on line is totally different from that in person. Their food is good but pricey. With this experience , Will never book at Reef Resort ever.😞
Stayed 4 nights in Aug 2019

4/10 Poor

Reindeer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like the B1 room that we stayed. The bathroom smelled! The bidet was broken, it was leaking. The water on the sink in the bathroom stinks also. The kitchen cabinet smelled like cockroaches!
Stayed 3 nights in Jul 2019
Response from Mikko on 26 Aug,2019
Hi Reindeer, Good day and thank you for staying with us. We are glad to report that we have recently renovated our apartment units to provide a more convenient stay. Thank you

8/10 Good

Aldo, Makati

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Location is perfect if you want to be close but not in the busy area of tourism road. Staff is friendly and helpful. They could improve on their food ..... they could take lessons in burritto making and lessen the tempura batter. I'd stay here again. Price is reasonable.
Stayed 3 nights in May 2019
Response from Mikko on 4 Jun,2019
Hi Aldo, thank you so much for your feedback. We are glad you enjoyed your stay. Rest assured that your feedback regarding our food will be taken into consideration. Thank you and we hope we can welcome you back here at Reef :)

10/10 Excellent

Barbro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel and staff. Room was very nice and clean. The pool was great and sunloungers overlooking the ocean perfect., Staff were really polite and friendly. Definitely recommend staying.
Stayed 5 nights in Mar 2019
Response from RBR Management on 12 Mar,2019
Hello Barbro, Thank you very much for your feedback. We are happy to know that you have enjoyed your stay. Thank you for commending our staff's hospitality - i will let them know. We look forward to having you again.

10/10 Excellent

Verified traveller

Stayed 8 nights in Feb 2019

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review Reef Beach Resort.
Due to the fact we lost our luggage from DC to Manila, we had to shorten this visit to one night. Too bad, but the local staff and hotels.com arranged a refund. Thanks much to both parties. Great service, great hospitality.
Stayed 3 nights in Jan 2019
Response from RBR Management on 24 Jan,2019
Hello Jan, Thank you very much for your review - we appreciate it. I hope you you had a great holiday after all and we hope to have you back soon.

8/10 Good

Alfonso, Melbourne

Travelled with partner
Liked: Staff & service, amenities
Staff were very responsive and the room was well equipped, even though water mains and internet were less than ideal as seems to be the case with the rest of the island. The restaurant did avoid the usual: "sorry sir not available", which was appreciated. *Reef* beach is exactly what you get.
Stayed 5 nights in Dec 2018
Response from RBR Management on 15 Dec,2018
Hello Alfonso, Thank you very much for your review and we appreciate your understanding regarding the water and internet issues. Rest assured that we are doing every effort to address them. We hope to have you back in the future. Regards,

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018
Response from Beth on 21 Nov,2018
Dear Guest, Thank you very much for leaving us your review. We appreciate your feedback. Thank you and we hope to have you back at Reef.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Beth on 21 Nov,2018
Dear Guest, Thank you very much for your review. We appreciate it. We hope to have you back again.

10/10 Excellent

Arnold Jay

Liked: Staff & service, property conditions & facilities, room comfort
Reef beach as a resort is great! The location, the food, the staff, the views, and the room we stayed in were all top notch and very much well worth the price paid for the stay. Only minor thing that we can think of to complain about is that there are certain areas/objects/spaces in the room that we stayed in that looked like it wasn't cleaned in a long while... good thing that this is just a minor detail for us and did not take away from the experience. Highly recommended to stay in this place when visiting Siargao. It definitely has everything you need.
Stayed 4 nights in Oct 2018
Response from RBR Management on 11 Nov,2018
Hello Jay, we highly appreciate your review with us. We are glad to know that you've enjoyed your stay with us. We look forward to having you back soon. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is in a terrific location and is an ideal place to relax
Stayed 7 nights in Oct 2018
Response from RBR Management on 1 Nov,2018
Dear Guest, Thank you very much for your great review. We are glad to know that you've enjoyed your stay with us and we look forward to having you back in the future. Regards and all the best to you.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
construction going on right next door, noise, hammering, not a comfortable relaxing experience. i left early could not deal with the noise. the wifi was not good. could not be on for longer than 5 min without getting kicked off.
Stayed 5 nights in Oct 2018
Response from RBR Management on 1 Nov,2018
Dear Guest, Thank you for taking time to give us your feedback. We sincerely apologise about the noise due to the on going resort's refurbishment and expansion during your stay. We have an announcement regarding this in Expedia hence also the discount upon your booking. We are also working on our internet but sometimes signal can be bad due to our location. We are on a final stage of finishing the work and we hope to welcoming you back next time.

10/10 Excellent

Elvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely satisfied
The A/C control is not working. The stove is not operating. Need blankets to warm us during the night.
Stayed 3 nights in Sep 2018
Response from Beth on 17 Sept,2018
Dear Ms. Elvie, Thank you very much for your feedback and we have them noted. Any maintenance issues are responded right away once we have received them at the office. We are glad that you are completely satisfied with your stay with us and we look forward to having you back soon. Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are friendly and couteous especially Julius even climbed up the coconut tree to treat us with fresh coco juice on our arrival. When they knew we were celebrating our anniversary, they decorated our room and gave us CHARDONEY. That was indeed a pleasant surprise! We enjoyed our stay in Reef Beach Resort.
Stayed 3 nights in Sep 2018
Response from Beth on 12 Sept,2018
Dear Guests, Thank you very much for your review. We are glad to know that you've enjoyed your stay with us and we are looking forward to welcoming you back at Reef Beach soon. Regards from Reef Beach Resort family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Home feel to the place,,, great view,,, clean pool,,,beute menu.....I WILL BE BACK
Stayed 1 night in Sep 2018
Response from Beth on 2 Sept,2018
Dear Guest, Thank you very much for your feedback. We are glad that you have enjoyed your stay. We look forward to having you back soon. All the best.

4/10 Poor

Dar, Manila

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2018
Response from Beth on 18 Aug,2018
Hello Dar, Thank you for your review. If you could send us an email regarding your concern thus the 2 out of 5 review please so we can address them and we can serve you better in the future. Thank you.

10/10 Excellent

April, Lipa City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place
Great place to relax and enjoy vacation with family and friends.
Stayed 3 nights in Jun 2018
Response from Beth on 6 Jul,2018
Hello April, Thank you very much for your feedback, we really appreciate it. We look forward to having you and your family back again soon. All the best.

10/10 Excellent

ojie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we;ll be back...
the location is just right, not so far from Cloud 9 and other establishments including the Boulevard/market. we love that we can cook and they have utensils available. It is very spacious, we are only four but six people can stay comfortably. The place is quiet. Food is okay though we only had breakfast there. you can relax in their pool, veranda, in the restaurant , walk in the shore or laze in the garden. They have pet dogs.
Stayed 3 nights in Jun 2018
Response from Beth on 20 Jun,2018
Hello Ojie,thank you very much for your feedback. We are glad that you enjoyed your stay with us. We look forward to welcoming you back soon.

2/10 Terrible

Tim, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long wait to check ...wrong room ... poor front desk and guest services..Kick backs to preferred taxis..Hidden charges. Noisy corperate partys..overpriced food ....STAY AWAY
Stayed 1 night in May 2018
Response from Beth on 22 May,2018
Hi there thank you for your comments. We reply as follows: You were afforded prompt and polite service at checkin. You were given the exact accommodation that you booked. All charges are thru Expedia so we have nothing to do with your billing. You arranged your own transport so we have nothing to do with the transport you used. We did not have any corporate activities so have no idea what you are referring to. We value customer feedback as a cornerstone to us maintaining a good service for our customers but expect fair treatment. We will welcome you back to our Resort with a promise of our very best efforts to ensure that you have a positive experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Siargao
Great place to stay in Siargao, right on the seaside, and a short walk from the beach. The food served at the restaurant/bar was really nice. Staff was helpful and kind.
Stayed 3 nights in Apr 2018
Response from Beth on 26 May,2018
Dear Guest, Thank you very much for your feedback. We are glad to know that you've enjoyed your stay with us. We look forward to having you back in the future. All the best.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious home
I booked our stay tru expedia just for a night for 5 pax but was charged extra 1 pax when the home can accomodate 6 pax plus other tax charges. If I booked directly to the hotel I could have save 2k php. The facility is clean but pricey to the fact that there are not much things to see except enjoying the pool. Ita very close to the beach. There were no wifi available in our unit and the tv has poor connection. The thing I only like is you have a spacious living room and dining where you can cook your own food withoit worrying kotchen itensils to use.
Stayed 1 night in Apr 2018

8/10 Good

veronica

Liked: Room comfort
Perfect for surfers
I stayed at Reef Beach Resort because of its proximity to Cloud 9. In less than 5 minutes using the rented car I was already there, amused at the early risers raring to experience the Siargao waves. The hotel staff were all very nice, but efficiency can be improved, esp in the dining area. Faster service would have been very welcome esp after a day outdoors. Excellent for surfers, not for luxury travelers though. Cereal breakfast was excellent with hefty serving of fresh mango and banana.
Stayed 2 nights in Feb 2018
Response from Beth on 2 Mar,2018
Hello Veronica, Thank you very much for your review. We are happy to know that you have enjoyed your overall stay with us. We have noted your comment on the efficiency of our staff in the dining area, rest assured that we will do something to improve our service to serve you and our other guests better. We hope to welcoming you back soon. Thank you very much.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Reef Beach!
Stayed 3 nights with family and friends and we loved how friendly the staff were, we loved the beachfront property, stayed in a two bedroom seaview villa and a another room which was so comfortable and we got to cook and lounge by the pool area. I would definitely stay here again as the location was nice and close enough to get to cloud 9 and nearby shops and cafe.
Stayed 3 nights in Jan 2018
Response from Beth on 3 Feb,2018
Hello Maria, Thank you very much for your feedback. We are so glad to know that you've enjoyed your stay with us. We look forward to having you back again soon. Regards from all of us. :)

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Lovely stay. The rooms are extremely spacious and the hotel staff were really helpful! Highly recommended
Stayed 6 nights in Jan 2018
Response from Beth on 24 Jan,2018
Hello Oliver, Thank you very much for the great review. We are glad that you have enjoyed your stay with us and we look forward to welcoming you back soon. Take care and regards from all of us at Reef Beach.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't know room was against the main noisy road. Thought it was near the ocean. Room was nice once nightfell past 11 pm. Reception staff super nice
Stayed 9 nights in Sep 2017

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great location, well-equipped rooms
Our family of 16(!) stayed at reef beach resort occupying three villas and extra beds last July for the siargao international marathon and their place was just the best! Price was very reasonable for the quality of service they provide as well as the amenities. Eldon of front desk and MArgie were such gracious hosts and very friendly. They accomodated our requests and took care of the land and sea bookings. We had kids aged 2 and 1 so the pool was a hit but the stairs were quite a scare, but still otherwise such a nice place to stay at! will definitely stay again and recommend to others. :) Thank you so much Mam Beth!!
Stayed 2 nights in Jul 2017

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing reef experience!!!
Great stay at reef! Place was relaxing w/ great view of the sea! Food was delicious w/ ok serving! Staff was really accomodating & helpful esp the girl at the recep! Room was spacious and cleanly good! Kitchen utensils were definitely helpful! Despite of the unusually crowded place for a period due to a movie shoot, it was great overall experience! Definitely worth the 5k per room rate! Will definitely try this again next time!
Hello Jose, Thank you very much for your great review. We at Reef Beach Resort are very glad to know that you had a great stay with us. Thank you for commending our facilities and especially our staff for the great service. We apologize for any inconvenience (if any) caused by crowd on the movie shooting days. We are looking forward to having you back again soon. Thank you. Beth

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best!
Staff is the best! They arranged everything for us- airport transfers, tours, etc. Special mention to Eldon. He was very accommodating and helpful with all our concerns and inquiries. The resort is lucky to have a staff like him. We stayed in their 2-bedroom unit. The bedrooms are large and the beds are comfy. Beautiful view of the bay.The kitchen is well-equipped so we were able to cook breakfast. Location is close to restaurants, market and Cloud Nine. If we visit Siargao, we will definitely stay here again.
Response from Beth on 11 Aug,2017
Dear Valued Guests, Thank you very much for your review. We are glad to know that you've enjoyed your stay with us and have satisfied your needs. Yes, the resort is lucky to have Eldon and all the staff. You are all great persons too. Thank you and we hope to welcoming you back again soon. Best regards, Reef Beach