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Emerald Hotel

4.5 star property
Luxury hotel connected to the convention centre in Gisborne with free parking

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Photo gallery for Emerald Hotel

Balcony
View from property
Exterior
Premium bedding, pillow-top beds, desk, blackout curtains
Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Premium bedding, pillow-top beds, desk, blackout curtains

Junior Suite

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Suite, 1 King Bed

7.8 out of 10
Good
(25 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, River View

8.2 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Suite, Pool View

8.2 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Apartment

Premium bedding, pillow-top beds, desk, blackout curtains

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Premium bedding
  • Sleeps 5
  • 2 Single Beds
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About the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

What's nearby

  • Gisborne Wine Centre - 5 min walk - 0.5 km
  • Gisborne Harbour - 6 min walk - 0.6 km
  • Te Poho-o-Rawiri Meeting House - 16 min walk - 1.4 km
  • Midway Beach - 2 min drive - 2.1 km
  • Gisborne Hospital - 7 min drive - 5.0 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Kfc - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Subway - ‬13 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Yoko'Sushi Express Cafe - ‬6 min walk

About this property

Emerald Hotel

Luxury eco-certified hotel connected to the convention centre
Emerald Hotel provides amenities, such as a terrace and a business centre. Guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • An electric car charging station, a front desk safe and smoke-free property
  • Meeting rooms, luggage storage and a lift
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Emerald Hotel feature perks, such as premium bedding and pillow menus, in addition to amenities, such as free WiFi and air conditioning.
More amenities include:
  • Pillowtop mattresses and free cots/infant beds
  • Bathrooms with separate baths/showers and free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

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Exterior

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  • Free WiFi
  • Air conditioning
  • Laundry
9.2 out of 10, Wonderful, 520 reviews
The price is S$137
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cot
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Does Emerald Hotel have a pool?

Yes, this property has a seasonal outdoor pool.

Is Emerald Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Emerald Hotel?

Self-parking is free at this property.

What time is check-in at Emerald Hotel?

Check-in start time: 2:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Emerald Hotel?

Checkout is at 10 AM.

Where is Emerald Hotel located?

Located in the heart of Gisborne, this luxury hotel is within a 5-minute walk of Te Tauihu Turanga Whakamana and Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within 10 minutes.

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Emerald Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 294 out of 738 reviews
Rating 8 - Good. 266 out of 738 reviews
Rating 6 - Okay. 109 out of 738 reviews
Rating 4 - Poor. 49 out of 738 reviews
Rating 2 - Terrible. 20 out of 738 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10

A lot cleaner than i thought as read the reviews. I would stay again
Stayed 2 nights in May 2025

10/10

Great staff. Friendly and accomodating.
Stayed 3 nights in Apr 2025

4/10

Did get 2 king sized beds after I called and asked. All 5 people had to share one bed so some slept on the floor with the sheet as a blanket. Couldn’t go to reception because we checked in right before closing time
Stayed 1 night in Jun 2025

10/10

The hotel was excellent
Stayed 2 nights in Feb 2025

8/10

The room is spacious and the location is good. The staff is friendly.
Stayed 3 nights in Mar 2025

6/10

The property is pretty run down and has suffered noticeable water damage, but the staff are friendly and helpful and do the best they can with what they have. The room was large, and tidy, and not overly noisy.
Stayed 1 night in Apr 2025

10/10

we enjoyed our stay
Stayed 2 nights in Nov 2024

10/10

Me and my husband had an awesome stay everything was perfect 🙂
Stayed 1 night in Jan 2025

8/10

Right in middle of town
Stayed 1 night in Mar 2025

10/10

Thank you whanau, top notch stay.
Stayed 2 nights in Dec 2024

6/10

Right in the centre of Gisbourne, so Good for all amenities.
Stayed 1 night in Jan 2025

8/10

Room upgrade, street liggt outside was strobing all night. Otherwise good
Stayed 1 night in Apr 2025

10/10

Very nice kids love it
Stayed 2 nights in Feb 2025

8/10

The property is very convenient in town. The reception and service staff are lovely. Views are great
Stayed 6 nights in Jan 2025

6/10

Well other than the fact that it was cozy. some of the basics like water, wasn't provided. Shower check should be done before you assign the room to someone. The shower of our room was broken and they had to transfer us to another room. The hotel is too big and there are to multiple ways to go about your room, so be ready for a lot of walking if the room is far away from the entrance. And the swimming pool, something i was looking forward to, wasn't clean at all and was closed.
Stayed 2 nights in Jun 2025

10/10

High recommends for who want to stay overnight as the room is spacious n quiet.
Stayed 1 night in Dec 2024

10/10

The staff were super helpful and very accomodating making our stay the best it’s been in some time. Shout out to Lisa and the team! See you in a few months when I return for work.
Stayed 3 nights in Feb 2025

10/10

Room was nice and clean and was quite spacious which was really good.
Stayed 1 night in Dec 2024

10/10

Great staff!
Stayed 1 night in Dec 2024

10/10

Clean and comfortable, cozy, situated in the heart of town, perfect for Christmas or new year! Yes they’ve parking available easy access to our room too.
Stayed 1 night in Dec 2024

10/10

Nice accommodation with good views. Staff are really lovely and tend to issues effectively
Stayed 1 night in Dec 2024

6/10

Location is good. Noisy place. Room service terrible. Took cups to wash i guess and forgot to return them same with towels.never topped up tea and coffee for the whole week i was there.
Stayed 5 nights in Apr 2025

6/10

Room had a great view over the river and a good proportioned outside space. Bathroom needs a bit of tlc with shower head being a bit all or nothing.
Stayed 2 nights in Mar 2025

2/10

The location is great
Stayed 2 nights in Sep 2024

10/10

Awesome room and service
Stayed 1 night in Dec 2024