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Mercure Gold Coast Resort

Photo gallery for Mercure Gold Coast Resort

Primary image
2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio

Overview of Mercure Gold Coast Resort

UNESCO Sustainable Travel Pledge

Mercure Gold Coast Resort

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
64 Palm Meadows Drive, Carrara, QLD, 4211

Explore the area

  • Popular LocationPalm Meadows Golf Course3 min walk
  • Popular LocationMetricon Stadium5 min drive
  • Popular LocationGold Coast Convention and Exhibition Centre7 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)28 min drive

Choose dates to view prices

About this area

Gold Coast

Mercure Gold Coast Resort is located in Carrara, a neighbourhood in Gold Coast, and is in the suburbs and next to a golf course. The area's natural beauty can be seen at Surfers Paradise Beach and Springbrook National Park, while Slingshot and Warner Bros. Movie World are popular area attractions. Looking to enjoy an event or a match while in town? See what's going on at Metricon Stadium. Spend some time exploring the area's activities, including golfing and golf lessons.

What's nearby

  • Palm Meadows Golf Course - 3 min walk
  • Metricon Stadium - 5 min drive
  • Gold Coast Convention and Exhibition Centre - 7 min drive
  • Robina Town Centre - 8 min drive
  • The Glades Golf Club - 9 min drive

Getting around

  • Broadbeach South Light Rail Station - 7 min drive
  • Varsity Lakes Station - 11 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 28 min drive

Restaurants

  • Restaurants on site
  • The Green Dining
  • The Green Bar
  • The Cart

About this property

Mercure Gold Coast Resort

Family-friendly Gold Coast hotel in Carrara, near Palm Meadows Golf Course
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 292 rooms offer free WiFi, balconies or patios and LCD TVs with digital channels. Other amenities available to guests include coffee makers, free bottled water and in-room massages.
Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies or patios. 50-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • 24-hour train station pick-up shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AMโ€“10:30 AM on weekdays and 6:30 AMโ€“10:30 AM on weekends: AUD 28 for adults and AUD 28 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Sauna
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • German
  • Japanese
  • Korean
  • Russian

Business services

  • Business centre
  • Computer station
  • Conference centre (10097 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Upper floors only accessible by stairs
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 50-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this propertyโ€™s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AUD 45.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 28 for adults and AUD 28 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 518 out of 969 reviews
5 - Excellent 53%
Rating 4 - Good. 334 out of 969 reviews
4 - Good 34%
Rating 3 - Okay. 86 out of 969 reviews
3 - Okay 9%
Rating 2 - Poor. 22 out of 969 reviews
2 - Poor 2%
Rating 1 - Terrible. 9 out of 969 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this property twice in a month, all up, close to 2 weeks. Property is located away from main centres, in the middle of golf courses, a good 10 minute drive to Mermaid Waters shops. Staff are excellent, even cleaners are friendly and polite, as if it was a 5 star place. Restaurant, especially morning buffet, is superb. Swimming pools are heated and open til late. On the downside, golf course, not part of the resort, maintenance tractors start at 4.30am and their service road goes right next to resort buildings, making it an echo chamber, as there are trees and shrubs on the other side of service road. At dawn, crows wake up and start their concert, so using ear plugs is wise. Another downside is poor mobile phone reception. I had to walk to the street to get a signal. Overall, a very good place and I will gladly stay there again.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So accomodating. Incredibly helpful staff.
Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time during our stay, we were able to catch up with family l haven't seen in three years. The only down side were some of the guest as they were entering or exiting their rooms the doors would slam.
Stayed 5 nights in Apr 2022

4/5 Good

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itโ€™s a bit far to the shops or cafes. Pool area is wonderful for families.
Stayed 1 night in Mar 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 4 nights in Mar 2022