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Mercure Gold Coast Resort

Photo gallery for Mercure Gold Coast Resort

Featured image
2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio

Overview of Mercure Gold Coast Resort

UNESCO Sustainable Travel Pledge

Mercure Gold Coast Resort

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
64 Palm Meadows Drive, Carrara, QLD, 4211

Explore the area

  • Popular LocationPalm Meadows Golf Course3 min walk
  • Popular LocationMetricon Stadium5 min drive
  • Popular LocationGold Coast Convention and Exhibition Centre7 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)21 min drive

Choose dates to view prices

About this area

Gold Coast

Located in Gold Coast, Mercure Gold Coast Resort is in the suburbs and next to a golf course. The area's natural beauty can be seen at Surfers Paradise Beach and Springbrook National Park, while Slingshot and Warner Bros. Movie World are popular area attractions. Looking to enjoy an event or a match while in town? See what's going on at Metricon Stadium. Spend some time exploring the area's activities, including golf lessons and golfing.

What's nearby

  • Palm Meadows Golf Course - 3 min walk
  • Metricon Stadium - 5 min drive
  • Gold Coast Convention and Exhibition Centre - 7 min drive
  • Robina Town Centre - 8 min drive
  • The Glades Golf Club - 9 min drive

Restaurants

  • Where to eat
  • The Green Dining โ€“ Golf course view restaurant. Serves breakfast, lunch, dinner and light fare daily. Kids' menu available.
  • The Green Bar โ€“ Golf course view bar. Serves brunch, lunch and light fare daily.
  • The Cart โ€“ Open daily.

Getting around

  • Broadbeach South Light Rail Station - 7 min drive
  • Varsity Lakes Station - 11 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 21 min drive

About this property

Mercure Gold Coast Resort

Family-friendly Gold Coast hotel in Carrara, near Palm Meadows Golf Course
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 292 rooms offer free WiFi, balconies or patios and LCD TVs with digital channels. Other amenities available to guests include coffee makers, free bottled water and in-room massages.
Mercure Gold Coast Resort offers 292 forms of accommodation which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies or patios. 50-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • 24-hour train station pick-up shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AMโ€“10:30 AM on weekdays and 6:30 AMโ€“10:30 AM on weekends: AUD 28 for adults and AUD 28 for children
  • 1 restaurant and 1 coffee shop
  • 1 poolside bar and 1 bar/lounge
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Sauna
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • German
  • Japanese
  • Korean
  • Russian

Business services

  • Business centre
  • Computer station
  • Conference centre (10097 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Upper floors only accessible by stairs
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 50-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this propertyโ€™s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AUD 45.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 28 for adults and AUD 28 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 537 out of 997 reviews
5 - Excellent 54%
Rating 4 - Good. 339 out of 997 reviews
4 - Good 34%
Rating 3 - Okay. 92 out of 997 reviews
3 - Okay 9%
Rating 2 - Poor. 21 out of 997 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 997 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Stayed 2 nights in Sep 2021

1/5 Terrible

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very Disappointed
I made a single booking for two rooms and provided the names of all occupants. Hotels.com then sent Mecure two separate bookings from the one booking number and we got two separate rooms at opposite ends of the resort. We were sharing things for a competition preparation for the kids and this made our stay extremely inconvenient. Mecure resort said that was entirely from Hotels.com and nothing to do with them. Very disappointed, it kind of ruined our short stay. I doubt we'll use Hotels.com again if they cant manage a booking.If I made made the booking and I paid the booking all in one, how did we end up with two separate bookings?
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the main, loud and busy section of the Gold Coast, this is a perfect little get away. only 10-15 minutes from Pacific Fair, Broadbeach and Sufers Paradise means you are still close enough for a day of fun but able to come back to a bit more peace and quiet. The room is spacious and well equipped and the golf courses around the hotel provide some entertainment whether you want to play or watch.
Stayed 2 nights in Sep 2021

3/5 Okay

Travelled with partner
Liked: Staff & service
Needs updating to rooms. Friendly helpful staff with check in . Very noisy disruptive second night from room above . Had to call desk and notify which was attended to promptly. Water leaked all over car in carpark area
Stayed 2 nights in Sep 2021

4/5 Good

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff were absolutely incredible! So friendly and helpful .
Stayed 1 night in Aug 2021