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Mercure Gold Coast Resort

Photo gallery for Mercure Gold Coast Resort

2 outdoor pools
2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio

Overview of Mercure Gold Coast Resort

UNESCO Sustainable Travel Pledge

Mercure Gold Coast Resort

4.0 star property

4.3/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
64 Palm Meadows Drive, Carrara, QLD, 4211

Explore the area

  • Popular LocationPalm Meadows Golf Course3 min walk
  • Popular LocationMetricon Stadium5 min drive
  • Popular LocationGold Coast Convention and Exhibition Centre7 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)30 min drive

Room options

About this area

Gold Coast

Mercure Gold Coast Resort is located in Carrara, a neighbourhood in Gold Coast, and is in the suburbs and next to a golf course. Looking to enjoy an event or a match while in town? See what's going on at Metricon Stadium. Spend some time exploring the area's activities, including golf lessons and golfing.

What's nearby

  • Palm Meadows Golf Course - 3 min walk
  • Metricon Stadium - 5 min drive
  • Gold Coast Convention and Exhibition Centre - 7 min drive
  • The Glades Golf Club - 9 min drive
  • Robina Town Centre - 11 min drive

Getting around

  • Broadbeach South Light Rail Station - 7 min drive
  • Varsity Lakes Station - 11 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive

About this property

Mercure Gold Coast Resort

4-star eco-friendly hotel located in Carrara
At Mercure Gold Coast Resort, you can look forward to 18 holes of golf, a poolside bar and a terrace. Tee up with amenities such as a restaurant with golf course views at this hotel. Indulge in a body scrub, reflexology and a facial at Future Therapy, the on-site spa. The on-site restaurant, The Green Dining, features pool views and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.
Other perks include:
  • 2 outdoor pools and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), 2 outdoor tennis courts and express check-out
  • Concierge services, multilingual staff and a ballroom
  • Guest reviews say good things about the overall value and helpful staff
Room features
All 292 rooms have comforts such as air conditioning, as well as perks such as free WiFi and safes. Guest reviews speak well of the cleanliness, overall comfort rooms at the property.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Free toiletries and hairdryers
  • 50-inch LCD TVs with digital channels
  • Balconies or patios, coffee/tea makers and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, German, Japanese, Korean, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10:00 AM: AUD 30 for adults and AUD 15 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • The Green Dining
  • The Green Bar
  • The Cart

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Sauna
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (10097 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Upper floors only accessible by stairs
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 50-inch smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: AUD 30 for adults and AUD 15 for children (approximately)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have any lifts
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Children under 17 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Frequently asked questions

Does Mercure Gold Coast Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at ?

As of 3 Dec,2022, prices found for a 1-night stay for 2 adults at on 7 Dec,2022 start from S$178.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Gold Coast Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure Gold Coast Resort?

Self-parking is free at this property.

What time is check-in at Mercure Gold Coast Resort?

Check-in begins at 2 PM.

What time is check-out at Mercure Gold Coast Resort?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Mercure Gold Coast Resort located?

This family-friendly Gold Coast hotel is located near the airport, 0.1 mi (0.2 km) from Palm Meadows Golf Course, and within 6 mi (10 km) of Metricon Stadium and Surfers Paradise Beach.

Can I cancel my reservation for free at Mercure Gold Coast Resort and receive a full refund?

Yes, Mercure Gold Coast Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Gold Coast Resort cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 516 out of 1002 reviews" "
" "5 - Excellent 51%
Rating 4 - Good. 338 out of 1002 reviews" "
" "4 - Good 34%
Rating 3 - Okay. 98 out of 1002 reviews" "
" "3 - Okay 10%
Rating 2 - Poor. 35 out of 1002 reviews" "
" "2 - Poor 3%
Rating 1 - Terrible. 15 out of 1002 reviews" "
" "1 - Terrible 1%

4.4/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Kim
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our one night accommodation
Stayed 1 night in Nov 2022

3/5 Okay

Dominic
Travelled with family
Liked: Cleanliness, staff & service
The beds were 10/10 comfort, aircon cool, pool was nice. The food was expensive, $30 for an all you can eat brekkie PP seemed rather steep. Usually 20-25 max in other places, the bar service was super slow. Often waiting 5 mins for a beer with 1 or 2 people infront of you. Rooms were alittle tired, curtains with cuts in them and stains, cracks in the wall/plaster, and no microwave... atleast provide a microwave!! I would stay again, but wouldm't bother with the bar or their food. BYO Alcohol from bottleshop.
Stayed 6 nights in Nov 2022

1/5 Terrible

Arpit
Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be honest, itโ€™s name as resort but not actual resort. We have stay in many resorts but this is worst. Staff are not knowledgeable, can understand hard to find staff during covid time so they hire anyone to work. Property is not worth it to stay for this price. You can easily find great resorts around area and way better than this. If you can just avoid booking here.
Stayed 2 nights in Nov 2022

1/5 Terrible

Craig
Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service
I went for a working holiday got told my room was ready at 2am and brought my wife to drop her off have a shower tgen go straght to work. Got there at 2am got laughed at told no come back after 1pm. Had no choice then duml my wife on a street or let her sleep in our car. While i was on bat (traffic control ) the gold coast super came through saw my partner and removed me from the next two shifts. On returning to the hotel at 4pm they apoligised i asked for some consideration and a discount. They offered two free drinks thats all. I begrudgingly accepted and changed the reservation immediately as i turn to walk away and notice all patrons recieve these two complimentary drinks. far.k the mercure dont visit
Stayed 4 nights in Nov 2022

5/5 Excellent

Paul
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort grounds and facilities were excellent.
Stayed 2 nights in Nov 2022

2/5 Poor

Dianne
Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
While we have no complaints about the place itself - rooms were nice, nice view from balcony, quiet, nice gardens. But as it was a few km from the coast and facilities like restaurants etc we were looking forward to eating in the resort and relaxing. No chance. Restaurant was fully booked, and the bar food which was the only other option was absolutely disgusting. We spoke to a gentleman who had been there a week and said he was only able to eat in the restaurant on two occasions. I think they should pay more attention to their guests and less to hosting events which disadvantage guests. It is a real stretch to call this place a resort.
Stayed 1 night in Nov 2022

5/5 Excellent

Meredith
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff. Beautiful location. No lifts which was not so much of a problem for us as an overnight stay but would be inconvenient if we had more luggage.
Stayed 1 night in Oct 2022

4/5 Good

Christine
Business traveller
Liked: Staff & service, property conditions & facilities
Pleasant golf-course location. It is about a 10-15 minute drive to the cafes, beaches and businesses of the Gold Coast. Very well-equipped gym. Having to provide a physical credit card and a photo ID (which they photocopied) at check-in is a bit outdated when many people no longer carry cards.
Stayed 1 night in Oct 2022

5/5 Excellent

Sharon
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went beyond the call of duty. Always pleasant, professional, and offering to help out in anyway that they could. Highly recommend this resort. I will definitely come back with my family.
Stayed 6 nights in Sep 2022