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Neptune Resort

Photo gallery for Neptune Resort

Front of property
Penthouse, 2 Bedrooms | View from room
Front of property
Penthouse, 2 Bedrooms | In-room safe, individually furnished, soundproofing, iron/ironing board
Breakfast area

Overview of Neptune Resort

Neptune Resort

3.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
32 Surf Parade, Broadbeach, QLD, 4218

Guests rated this location 8.9/10 - Excellent

Explore the area

  • Popular LocationThe Oasis5 min walk
  • Popular LocationThe Star Gold Coast6 min walk
  • Popular LocationGold Coast Convention and Exhibition Centre11 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)29 min drive

Room options

About this area

Gold Coast

Located near the beach, Neptune Resort is in Broadbeach, a neighbourhood in Gold Coast with great shopping. Burleigh Head National Park and Springbrook National Park reflect the area's natural beauty and area attractions include Pratten Park and SkyPoint Climb. Pizzey Park Sporting Complex and Gold Coast Seniors Tennis Club are also worth visiting. Take the opportunity to explore the area for water adventures such as surfing/body boarding and other activities like whale watching. Guests love the hotel's convenience for public transportation: Broadbeach South Light Rail Station is 3 minutes on foot.

What's nearby

  • Kurrawa Beach - 5 min walk
  • The Oasis - 5 min walk
  • The Star Gold Coast - 6 min walk
  • Gold Coast Convention and Exhibition Centre - 11 min walk
  • Surfers Paradise Beach - 5 min drive

Getting around

  • Broadbeach South Light Rail Station - 3 min walk
  • Varsity Lakes Station - 17 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 29 min drive


  • Nineteen at the Star - 6 min walk
  • Food Quarter - 6 min walk
  • No Name Lane - 6 min walk
  • Boost Juice - 7 min walk
  • Jin Cafe & Bar - 4 min walk

About this property

Neptune Resort

3.5-star hotel located in Broadbeach
You can look forward to a terrace, a cafe and a garden at Neptune Resort. Treat yourself to a massage at the on-site spa. The on-site café, Hard Grind Cafe, features garden views and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a gym.
Other perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • An outdoor tennis court, barbecues and a lift
  • Tour/ticket information, smoke-free property and a front desk safe
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 32 individually furnished rooms include comforts such as air conditioning and separate sitting areas, in addition to amenities such as free WiFi and safes. Guest reviews speak positively of the size rooms at the property.
Extra conveniences in all rooms include:
  • Separate baths/showers and hairdryers
  • TVs with cable channels
  • Wardrobes/cupboards, balconies and separate sitting areas



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • 1 restaurant and 1 coffee shop/cafe

Restaurants on site

  • Hard Grind Cafe

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • Full-sized fridge
  • Kitchen
  • Microwave
  • Outdoor pool
  • Separate dining area
  • Soundproofed rooms
  • Washer/dryer


  • Lift
  • Front-desk safe

Guest services

  • Dry-cleaning service
  • Housekeeping (weekly)
  • Luggage storage
  • Tour/ticket assistance


  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace


  • Massages
  • Spa open daily


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility (selected rooms)
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)


  • Beach towels
  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan


  • Hairdryer
  • Separate bath and shower
  • Towels


  • TV channels
  • TV

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Dining table
  • Dishwasher
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

Outdoor space

  • Balcony


  • Guidebooks/recommendations
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Soundproofing
  • Washer and dryer

Similar properties

See similar properties



Check-in from 2 PM - 6:00 PM
Minimum check-in age - 18


Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Saturday (8 AM - 6 PM) and Sunday - Sunday (8 AM - noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 10.0 per day

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 10.0 per day
  • Credit card charges are subject to a surcharge of 2.53 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is provided up to 500 MB per guestroom, per stay.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Frequently asked questions

Does Neptune Resort have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 25 Mar,2023, prices found for a 1-night stay for 2 adults at on 29 Mar,2023 start from S$257.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Neptune Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Neptune Resort?

Self-parking is free at this property.

What time is check-in at Neptune Resort?

Check-in is from 2 PM - 6:00 PM.

What time is check-out at Neptune Resort?

Checkout is at 10 AM.

Where is Neptune Resort located?

Located in Broadbeach, this spa hotel is 0.2 mi (0.3 km) from Pacific Fair Shopping Centre and within 3 miles (5 km) of The Star Gold Coast and Cavill Avenue. Pratten Park and Dracula's Cabaret are also within 5 minutes. Broadbeach South Light Rail Station is only a 3-minute walk and Florida Gardens station is 25 minutes.

Can I cancel my reservation for free at Neptune Resort and receive a full refund?

Yes, Neptune Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Neptune Resort cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 278 out of 531 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 179 out of 531 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 56 out of 531 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 14 out of 531 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 4 out of 531 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 3 nights in Jan 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to shopping,beach,food outlets,casino and theme parks,we have no negative views on this property.Highly recommend.

6/10 Okay


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: Very noisy traffic and construction. Apartment living area small. Very small balcony so not useful. Pros. Comfortable Beds, large fridge and TV’s great for family . Large double shower. Free parking, tennis court and spa great addition.

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property handy position to everything

10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & friendly staff.

10/10 Excellent


Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here! Everything was perfect and I will definitely book here again for any Gold Coast trips we do in the future! Easy check in, safe parking, conveniently located, clean and comfortable room and amenities, pool and spa were amazing, staff are lovely, friendly and helpful. Thank you for a great stay!

8/10 Good


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property was the best walking distance to Pacific Fair close to the beach and all the restaurants. I will definitely stay here again.
Stayed 7 nights in Oct 2022

10/10 Excellent

Nicole, Sydney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Neptune. Staff were really nice & friendly. We only had trouble with the cafe down stairs every time we’d go for breakfast the chef was never in. The area was perfect. Everything we needed was provided in our hotel. Washing machine, towels, extra blankets. Thank you Neptune. Keep up the good work!

10/10 Excellent


Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Dale and Akiyo

It was not a resort more like an apartment. Very average but you get a nice 1 room apartment in a great location. Free WiFi available but no Netflix. I recommend it for the price and location.
Stayed 3 nights in Oct 2022