Neptune Resort

Property class: 3.5

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A short walk from The Star Gold Coast and Gold Coast Convention and Exhibition Centre, Neptune Resort provides a terrace, a coffee shop/cafe and a garden. For some rest and relaxation, visit the steam room or the hot tub. In addition to a gym, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for One Bedroom Apartment

Private kitchen

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom

A modern living room with a grey sofa, white chairs, a wooden table, and sheer curtains.

Apartment, 1 Bedroom

9.2 out of 10
Wonderful
(44 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

A bedroom with a bed, pillows, a nightstand, a lamp, and a large window with a view of buildings.

2 Bedroom Apartment

10.0 out of 10
Exceptional
(4 reviews)
  • 112 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Ocean View Penthouse

A spacious living room with a large window, a sofa, a coffee table, and a TV.

2 Bedroom Ocean View Penthouse

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 175 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Partial/ Ocean View Apartment

A balcony with a tiled floor, two chairs, a small table, and a potted plant.

1 Bedroom Superior Partial/ Ocean View Apartment

9.6 out of 10
Exceptional
(8 reviews)
  • Partial ocean view
  • 85 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Penthouse

Iron/ironing board, free WiFi, individually decorated

2 Bedroom Ocean View Penthouse

  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior One Bedroom Apartment- low floor

Iron/ironing board, free WiFi, individually decorated

Superior One Bedroom Apartment- low floor

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 1 Bedroom, Garden View

A balcony with a table, a chair, and a view of tall buildings and trees.

Superior Apartment, 1 Bedroom, Garden View

9.2 out of 10
Wonderful
(7 reviews)
  • 85 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Sub-Penthouse

A modern living room with a large TV, a dining area, and a sofa.

2 Bedroom Ocean View Sub-Penthouse

  • Ocean view
  • 159 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Superior Apartment

A modern hotel room with a large bed, a wooden nightstand, a desk with drawers, and a window with blinds.

Superior Apartment

  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
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About the area

Located near the beach, Neptune Resort is in Broadbeach, a neighbourhood in Gold Coast with great shopping. Pacific Fair Shopping Centre and Cavill Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Surfers Paradise Beach and Burleigh Beach. Looking to enjoy an event or a game while in town? See what's happening at Gold Coast Seniors Tennis Club or Gold Coast Turf Club. Take the opportunity to explore the area for water adventures such as surfing/body boarding and other activities like whale watching. Visit our Gold Coast travel guide
Map
32 Surf Parade, Broadbeach, QLD, 4218

What's nearby

  • A nighttime view of a modern indoor complex with a swimming pool, palm trees, and a sports field.
    Pacific Fair Shopping Centre
    3 min walk - 0.3 km
  • A beach with waves, a city skyline, and a sunset.
    Kurrawa Beach
    5 min walk - 0.5 km
  • A coastal cityscape with high-rise buildings, a beach, and a river.
    Gold Coast Convention and Exhibition Centre
    9 min walk - 0.8 km
  • A city skyline at night with illuminated buildings and a calm river reflecting the lights.
    The Star Gold Coast
    9 min walk - 0.8 km
  • The Oasis
    5 min walk - 0.5 km

Getting around

  • Broadbeach South Light Rail Station
    3 min walk
  • Varsity Lakes Station
    19 min drive
  • Gold Coast, QLD (OOL-Coolangatta)
    32 min drive

Restaurants

  • Guzman Y Gomez
    6 min walk
  • Sumo Japanese
    5 min walk
  • Outback Steakhouse
    6 min walk
  • Passiontree Velvet
    7 min walk
  • Bistro On3
    7 min walk

About this property

Neptune Resort

  • Hotel near The Star Gold Coast
  • Close to Pacific Fair Shopping Centre and Gold Coast Convention and Exhibition Centre, Neptune Resort provides a terrace, a coffee shop/cafe and a garden. For some rest and relaxation, visit the steam room or the hot tub. Free in-room WiFi and a gym are available to all guests.
  • Other perks include:
    • An outdoor pool, along with sunloungers
    • Free self-parking
    • An outdoor tennis court, luggage storage and a front desk safe
    • A lift, barbecues and beach towels
    • Guest reviews give top marks for the helpful staff and proximity to shopping
  • Room features
  • All rooms are individually furnished, and include comforts such as air conditioning and separate sitting areas, in addition to perks such as free WiFi and dining tables.
  • Extra conveniences in all rooms include:
    • Separate baths/showers and hairdryers
    • 45-inch TVs with cable channels
    • Wardrobes/cupboards, balconies and separate sitting areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Built in 1997
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 45-inch TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washing machine/dryer

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 per cent for credit card payments

The front desk is open from Monday to Friday (8:30 AM to 5:00 PM), Saturday to Saturday (8:30 AM to 2:00 PM) and Sunday to Sunday (9:00 AM to noon)

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for AUD 35.0 per day.

Cots (infant beds) are available for AUD 10.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 2.53 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is provided up to 500 MB per guestroom, per stay.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Does Neptune Resort have a pool?

Yes, this property has an outdoor pool.

Is Neptune Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Neptune Resort?

Self-parking is free at this property.

What time is check-in at Neptune Resort?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Neptune Resort?

Checkout is at 10 AM.

Where is Neptune Resort located?

Located in Broadbeach, this hotel is within a 10-minute walk of Pacific Fair Shopping Centre and The Star Gold Coast. Surfers Paradise Beach and Gold Coast Convention and Exhibition Centre are also within 3 miles (5 km). Broadbeach South Light Rail Station is only a 3-minute walk and Florida Gardens station is 25 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Neptune Resort Reviews

8.8

Excellent

8.8

Cleanliness

8.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 379 out of 718 reviews
Rating 8 - Good. 241 out of 718 reviews
Rating 6 - Okay. 72 out of 718 reviews
Rating 4 - Poor. 20 out of 718 reviews
Rating 2 - Terrible. 6 out of 718 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay- awesome resort, fantastic location! Looking forward to next years visit!
Stayed 16 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location clean apartment
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great facilities
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking clean place nice area good staff
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, clean, friendly staff, will stay again
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room for 2 was very nice. Very clean and newly painted and decorated. Kitchen only had a few items. But it did work.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized rooms for 2 people. Everything provided for a short stay. Only issue 2 bath towels for 2 people for 5 days not really adequate. Should have had 2 towels pp without charge. Kitchen . Bathroom bedroom. Lounge/dining room . Balcony. Laundry provided. Very happy with stay.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to beach, shops and dining. Perfect spot for a relaxing holiday.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and comfortable&relaxing.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and overall a great place to stay.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean, comfortable, location, friendly staff.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a block away from the Broadbeach centre and beach. Not so much of a pool on site for swimming, just a small shallow kids pool. Rooms are newly refurbished spacious and clean. Staff are super friendly, they attend to your request immediately. Great stay, highly recommended.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The staff were very good but the room we stayed in was considered "tired" in that a number of small things needed fixing like shower door that didn't close, no drapes in living area, kitchen sink cupboard doors had past water damage. Front loader washing machine failed on first day, second hand replacement failed on last day. To be fair, as these are managed on behalf of separate owners, each room will be different. We did not point out the minor issues to staff as we felt they had gone out of their way to try sorting the washing machine issues.
Stayed 14 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, near the beach and shoppingsenter.
Stayed 10 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness
Great location. Pool was lovely. Unfortunately our bed was quite hard you could feel the springs. Staff very friendly and welcoming.
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. The penthouse has amazing views and plenty of room for a group/family. Easy walk to the downtown restaurant row area and Pacific Fair mall.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was great and roomy and renovated so it was very nice with great facilities …… the resort was excellent in terms of its facilities but the location was superb….. close to casino, restaurants and cafes and Pacific Fair Shopping centre!!!!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Clean room
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location close to shops and casino, enjoyed our stay here
Stayed 10 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Great room, good view and nice staff.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Lovely friendly staff everytime we saw them. The room was great, clean with everything you need. Couldn’t ask for a better location, within walking distance to just about everything you need. Will definitely stay here again!
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean tidy and comfortable good location will be back.
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

Liked: Staff & service
Really great location
Stayed 8 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean apartment & lovely pool area.
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable room with good facilities.
Stayed 4 nights in Oct 2025