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Novotel Surfers Paradise

Photo gallery for Novotel Surfers Paradise

Exterior
Exterior
In-room safe, desk, blackout curtains, soundproofing
Front of property
View from room

Overview of Novotel Surfers Paradise

UNESCO Sustainable Travel Pledge

Novotel Surfers Paradise

4.5 star property

7.8/10 Good

Popular amenities

  • Pool
  • Hot tub
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

Guests rated this location 9.7/10 - Exceptional

Explore the area

  • Popular LocationCavill Avenue2 min walk
  • Popular LocationSlingshot2 min walk
  • Popular LocationSurfers Paradise Beach4 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)41 min drive

Room options

About this area

Gold Coast

Located near the beach, Novotel Surfers Paradise is in Surfers Paradise neighbourhood and is connected to a shopping centre. Ripley's Believe It or Not and Home of the Arts are cultural highlights, and some of the area's attractions include Timezone and SkyPoint Climb. Looking to enjoy an event or a game while in town? See what's happening at Gold Coast Turf Club or Metricon Stadium. Take the opportunity to explore the area for water adventures such as surfing/body boarding and other activities like golfing.
Visit our Gold Coast travel guideOpens in a new window
Map

What's nearby

  • Cavill Avenue - 2 min walk
  • Slingshot - 2 min walk
  • Centro Surfers Paradise - 3 min walk
  • Timezone - 3 min walk
  • Surfers Paradise Beach - 4 min walk

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 38 min drive

Restaurants

  • Surfers Paradise Beergarden - 2 min walk
  • Salty’s on Cavill - 2 min walk
  • Shiraz Authentic Persian Restaurant - 2 min walk
  • Subway - 2 min walk
  • Ben & Jerry's Gold Coast - 2 min walk

About this property

Novotel Surfers Paradise

4.5-star luxury hotel located in Surfers Paradise
You can look forward to a poolside bar, a terrace and a shopping centre on site at Novotel Surfers Paradise. With a white sand beach, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the hot tub. The on-site café, BLVD Cafe & Bar, features brunch and light fare. In addition to a cafe and a garden, guests can connect to in-room WiFi (surcharge), with a speed of 25+ Mbps.
Other perks at this hotel include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court and self-parking (surcharge)
  • Express check-out, 6 meeting rooms and tour/ticket information
  • A porter/bellboy, multilingual staff and a 24-hour front desk
  • Guest reviews say good things about the breakfast, beach locale and helpful staff
Room features
All 408 rooms have comforts such as air conditioning, in addition to perks such as safes and WiFi. Guest reviews speak well of the clean, comfortable rooms at the property.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with baths or showers and free toiletries
  • 49-inch flat-screen TVs with cable channels
  • Balconies, mini fridges and electric kettles

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 10 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (AUD 10 per night)

Parking and public transport

  • Self parking on site (AUD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 28-36 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Fitness centre
  • Heated pool
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre
  • Hot tub

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (6749 square feet)
  • Meeting rooms - 6

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately AUD 28 to 36 per person
  • Fee for in-room wireless Internet: AUD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 10 per night (rates may vary)
  • Self-parking fee: AUD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Does Novotel Surfers Paradise have a pool?

Yes, this property has an outdoor pool. Pool types include heated pools.

How much does it cost to stay at ?

As of 31 Mar,2023, prices found for a 1-night stay for 2 adults at on 3 Apr,2023 start from S$164.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Surfers Paradise pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Surfers Paradise?

Self-parking is available for AUD 18 per day. Limited spots are available.

What time is check-in at Novotel Surfers Paradise?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Surfers Paradise?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Novotel Surfers Paradise located?

Located in Surfers Paradise, this luxury hotel is 0.1 mi (0.1 km) from Cavill Avenue and 2.1 mi (3.4 km) from The Star Gold Coast. Surfers Paradise Beach and Slingshot are also within 5 minutes. Cypress Avenue Station is 9 minutes by foot and Florida Gardens station is 21 minutes.

Can I cancel my reservation for free at Novotel Surfers Paradise and receive a full refund?

Yes, Novotel Surfers Paradise offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Surfers Paradise cancellation policy on our site for more details about any exclusions or requirements.

Novotel Surfers Paradise Reviews

Novotel Surfers Paradise Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 1000 reviews" "
" "10 - Excellent 38%
Rating 8 - Good. 335 out of 1000 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 147 out of 1000 reviews" "
" "6 - Okay 15%
Rating 4 - Poor. 74 out of 1000 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 60 out of 1000 reviews" "
" "2 - Terrible 6%

8.2/10

Cleanliness

8.3/10

Staff & service

7.7/10

Amenities

7.6/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

8/10 Good

Mahdi

Travelled with family
Liked: Cleanliness
Good location,good service, building has age but generally ok
Stayed 3 nights in Mar 2023

10/10 Excellent

Rebecca Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I haven't stayed elsewhere at Surfers Paradise, so not sure how it compares to other similar priced hotels, but I was pleased with the hotel. The family room was ideal for us and we were on 31st floor overlooking the beach. The pool being open for so many hours every day was also a win for the kids, no matter what we did out, there was always time for a bit of a swim. Breakfast was well worth the very small addition at booking, lots of choice, to the point we often didn't need lunch we ate so much! Great location for travelling to/ from airport on public transport and easy to reach other locations. If we went back to that area, Id be happy to stay here again.
Stayed 5 nights in Mar 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
I like the location coz it is central to everything including transport, shops and the beach. I had a room with a balcony facing East and it was great to see the sunrise. The only negative comment I have is the bathroom. The shower over the bath have water flowing on to the tile floor after a shower. This can be dangerous if you trip on the tile floor. The hotel should put a bath mat on the floor to prevent people slipping.
Stayed 3 nights in Mar 2023

8/10 Good

MARIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, breakfast, view are amazing, pool, gym are not bad. A bit noisy due to being in Cavill avenue but not that bad for high levels. Generally good experience.
Stayed 4 nights in Mar 2023

10/10 Excellent

Long Huynh Thanh

Travelled with partner
Liked: Cleanliness
The hotel is getting old but clean and staff was friendly and helpful. the hotel is central to everything which is a bonus.
Stayed 7 nights in Mar 2023

6/10 Okay

Huda

Travelled with family
Disliked: Staff & service
Very bad Hotel
Stayed 3 nights in Mar 2023

4/10 Poor

Cathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, staff not very nice
Stayed 5 nights in Feb 2023

8/10 Good

Jennifer Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. Rooms can be a bit small for 4 people though
Stayed 4 nights in Feb 2023

4/10 Poor

Antonio, Kingsford

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay Away! Terrible for a Novotel run Hotel.
Stayed 12 nights in Feb 2023

8/10 Good

Barrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In middle of downtown Surfers and close to main beach, rail, shopping. And nightlife for those seeking this.
Stayed 2 nights in Feb 2023