Located near the beach, Novotel Surfers Paradise is in Surfers Paradise neighbourhood and is connected to a shopping centre. Ripley's Believe It or Not and Home of the Arts are cultural highlights, and some of the area's attractions include Timezone and SkyPoint Climb. Looking to enjoy an event or a game while in town? See what's happening at Gold Coast Turf Club or Metricon Stadium. Take the opportunity to explore the area for water adventures such as surfing/body boarding and other activities like golfing.
You can look forward to a poolside bar, a terrace and a shopping centre on site at Novotel Surfers Paradise. With a white sand beach, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the hot tub. The on-site café, BLVD Cafe & Bar, features brunch and light fare. In addition to a cafe and a garden, guests can connect to in-room WiFi (surcharge), with a speed of 25+ Mbps.
Other perks at this hotel include:
An outdoor pool
Cooked-to-order breakfast (surcharge), an outdoor tennis court and self-parking (surcharge)
Express check-out, 6 meeting rooms and tour/ticket information
A porter/bellboy, multilingual staff and a 24-hour front desk
Guest reviews say good things about the breakfast, beach locale and helpful staff
Room features
All 408 rooms have comforts such as air conditioning, in addition to perks such as safes and WiFi. Guest reviews speak well of the clean, comfortable rooms at the property.
More amenities include:
Rollaway/extra beds (surcharge) and free cots/infant beds
Bathrooms with baths or showers and free toiletries
49-inch flat-screen TVs with cable channels
Balconies, mini fridges and electric kettles
Awards and affiliations
This property has signed the UNESCO Sustainable Travel Pledge.
Languages
Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: WiFi (AUD 10 per night)
In-room WiFi speed: 25+ Mbps
Available in some public areas: WiFi (AUD 10 per night)
Parking and public transport
Self parking on site (AUD 18 per day; includes in/out privileges)
Limited on-site parking
Wheelchair-accessible parking available
Height restrictions apply for on-site parking
Food and drink
Cooked-to-order breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 28-36 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
Room service available
Restaurants on site
BLVD Cafe & Bar
Breakfast on 1
Things to do
Fitness centre
Heated pool
Outdoor pool
Outdoor tennis court
Shopping centre
Hot tub
Family friendly
Free cots/infant beds
Laundry facilities
Mini-fridge
Outdoor pool
Pool gate
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms
Conveniences
Lift
Free newspapers in reception
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services
Business services
Computer station
Conference space (6749 square feet)
Meeting rooms - 6
Outdoors
Garden
Picnic area
Terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
Cash deposit: AUD 200 per stay
We have included all charges provided to us by the property.
Optional extras
Fee for cooked-to-order breakfast: from approximately AUD 28 to 36 per person
Fee for in-room wireless Internet: AUD 10 per night (rates may vary)
Fee for wireless Internet in public areas: AUD 10 per night (rates may vary)
Self-parking fee: AUD 18 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AUD 50.0 per day
Credit card charges are subject to a surcharge of 1.3 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
National rating
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.
Property is also known as
Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise
Frequently asked questions
Does Novotel Surfers Paradise have a pool?
Yes, this property has an outdoor pool. Pool types include heated pools.
How much does it cost to stay at ?
As of 31 Mar,2023, prices found for a 1-night stay for 2 adults at on 3 Apr,2023 start from S$164.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Novotel Surfers Paradise pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Novotel Surfers Paradise?
Self-parking is available for AUD 18 per day. Limited spots are available.
What time is check-in at Novotel Surfers Paradise?
Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Novotel Surfers Paradise?
Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).
Where is Novotel Surfers Paradise located?
Located in Surfers Paradise, this luxury hotel is 0.1 mi (0.1 km) from Cavill Avenue and 2.1 mi (3.4 km) from The Star Gold Coast. Surfers Paradise Beach and Slingshot are also within 5 minutes. Cypress Avenue Station is 9 minutes by foot and Florida Gardens station is 21 minutes.
Can I cancel my reservation for free at Novotel Surfers Paradise and receive a full refund?
Yes, Novotel Surfers Paradise offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Surfers Paradise cancellation policy on our site for more details about any exclusions or requirements.
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Rating 10 - Excellent. 384 out of 1000 reviews" "
10 - Excellent
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" "10 - Excellent 38%
Rating 8 - Good. 335 out of 1000 reviews" "
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" "8 - Good 34%
Rating 6 - Okay. 147 out of 1000 reviews" "
6 - Okay
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Rating 4 - Poor. 74 out of 1000 reviews" "
4 - Poor
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" "4 - Poor 7%
Rating 2 - Terrible. 60 out of 1000 reviews" "
2 - Terrible
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" "2 - Terrible 6%
8.2/10
Cleanliness
8.3/10
Staff & service
7.7/10
Amenities
7.6/10
Property conditions & facilities
7.9/10
Eco-friendliness
Reviews
8/10 Good
Mahdi
Travelled with family
27 Mar,2023
Liked: Cleanliness
Good location,good service, building has age but generally ok
I haven't stayed elsewhere at Surfers Paradise, so not sure how it compares to other similar priced hotels, but I was pleased with the hotel. The family room was ideal for us and we were on 31st floor overlooking the beach. The pool being open for so many hours every day was also a win for the kids, no matter what we did out, there was always time for a bit of a swim. Breakfast was well worth the very small addition at booking, lots of choice, to the point we often didn't need lunch we ate so much! Great location for travelling to/ from airport on public transport and easy to reach other locations. If we went back to that area, Id be happy to stay here again.
I like the location coz it is central to everything including transport, shops and the beach.
I had a room with a balcony facing East and it was great to see the sunrise.
The only negative comment I have is the bathroom. The shower over the bath have water flowing on to the tile floor after a shower. This can be dangerous if you trip on the tile floor. The hotel should put a bath mat on the floor to prevent people slipping.
Location, breakfast, view are amazing, pool, gym are not bad. A bit noisy due to being in Cavill avenue but not that bad for high levels. Generally good experience.
MARIAM
Stayed 4 nights in Mar 2023
10/10 Excellent
Long Huynh Thanh
Travelled with partner
11 Mar,2023
Liked: Cleanliness
The hotel is getting old but clean and staff was friendly and helpful. the hotel is central to everything which is a bonus.