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Novotel Surfers Paradise

Photo gallery for Novotel Surfers Paradise

Featured image
Beach nearby, white sand
Outdoor pool
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of Novotel Surfers Paradise

UNESCO Sustainable Property

Novotel Surfers Paradise

4.5 out of 5

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

Explore the area

  • Popular LocationCavill Avenue2 min walk
  • Popular LocationSkyPoint Observation Deck5 min walk
  • Popular LocationSlingshot10 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)23 min drive

Choose dates to view prices

About this area

Gold Coast

Located in Gold Coast, Novotel Surfers Paradise is connected to a shopping centre. Ripley's Believe It or Not and Dracula's Queensland are cultural highlights, and some of the area's attractions include Wax Museum and Infinity Attraction. Looking to enjoy an event or a game while in town? See what's happening at Broadbeach Sports and Recreation Centre or Metricon Stadium. Take the opportunity to explore the area for water adventures such as surfing/boogie boarding and other activities like golfing.

What's nearby

  • Cavill Avenue - 2 min walk
  • Centro Surfers Paradise - 3 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Slingshot - 10 min walk

Getting around

  • Florida Gardens station - 3 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 23 min drive

Restaurants

  • Where to eat
  • BLVD Cafe & Bar โ€“ Cafรฉ with a bar. Serves breakfast, brunch, lunch, dinner and light fare daily. Kids' menu available.
  • Breakfast on 1 โ€“ Serves breakfast on selected days.

About this property

Novotel Surfers Paradise

4.5-star hotel near the beach
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 408 soundproofed rooms feature WiFi and room service. For a bit of entertainment, guests will find flat-screen TVs with cable channels, and other amenities include balconies and coffee makers.
Novotel Surfers Paradise offers 408 forms of accommodation with a safe and coffee/tea makers. Rooms open to balconies. 49-inch Flat-screen televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Gold Coast hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 15 per night)
  • Available in some public areas: WiFi (AUD 15 per night)

Parking and public transport

  • Self parking on site (AUD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AMโ€“9:30 AM on weekdays and 6:30 AMโ€“10:00 AM on weekends: AUD 22-35 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre
  • Hot tub

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

Business services

  • Computer station
  • Conference space (6749 square feet)
  • Meeting rooms 6

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this propertyโ€™s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 22 and AUD 35 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 405 out of 985 reviews
5 - Excellent 41%
Rating 4 - Good. 343 out of 985 reviews
4 - Good 35%
Rating 3 - Okay. 146 out of 985 reviews
3 - Okay 15%
Rating 2 - Poor. 59 out of 985 reviews
2 - Poor 6%
Rating 1 - Terrible. 32 out of 985 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was sooo wonderful , Surfers Paradise Beach and cavall Venue. Pool was great ,everything in walking distance , great place to stay!
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend and would stay again
Lovely hotel in a great location. Room was perfect and loved having a balcony. Staff were exceptional including house keeping as I was also unwell during my stay and they were very caring.
Stayed 7 nights in Jul 2021

2/5 Poor

Travelled with partner
Disliked: Staff & service
Very very disappointing. Was looking forward to staying at Novotel. The hotel called us on our way there from the Airport to tell us they had a booking for the weekend and needed to cancel ours. Put us in another Hotel which again was disappointing. Not much of an apology. Were not offered an upgrade or any kind of compensation for our disruption. Iโ€™m trying not to sound greedy. But there was no real apology. Oh we were told it wouldnโ€™t cost us any more money. So it shouldnโ€™t. Wasnโ€™t my fault. Felt like we had been downgraded. Was not happy at all with where they moved us. Thanks for nothing Novotel.
Stayed 5 nights in Jul 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is in a great location in the heart of Surfers Paradise and was fine for my 1 night stay. It's an older hotel and is showing its age in some ways. I stayed in a Double Ocean View room and the room itself was ok, although the bathroom really needs renovating and perhaps something to replace the basic plastic chairs out on the balcony would be nice. But if you want location then you can't beat it.
Stayed 1 night in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good very clean and staff very helpful
Stayed 2 nights in Jul 2021