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Novotel Surfers Paradise

Photo gallery for Novotel Surfers Paradise

Exterior
Beach nearby, white sand
Outdoor pool, a heated pool
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of Novotel Surfers Paradise

UNESCO Sustainable Travel Pledge

Novotel Surfers Paradise

4.5 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

Explore the area

  • Popular LocationCavill Avenue2 min walk
  • Popular LocationSurfers Paradise Beach4 min walk
  • Popular LocationSlingshot10 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)37 min drive

Room options

About this area

Gold Coast

Located near the beach, Novotel Surfers Paradise is in Surfers Paradise neighbourhood and is connected to a shopping centre. Ripley's Believe It or Not and Dracula's Queensland are cultural highlights, and some of the area's attractions include Timezone and Jet Flight Simulator. Looking to enjoy an event or a game while in town? See what's happening at Gold Coast Turf Club or Metricon Stadium. Take the opportunity to explore the area for water adventures such as surfing/body boarding and other activities like golfing.

What's nearby

  • Cavill Avenue - 2 min walk
  • Centro Surfers Paradise - 3 min walk
  • Timezone - 3 min walk
  • Surfers Paradise Beach - 4 min walk
  • Slingshot - 10 min walk

Getting around

  • Florida Gardens station - 5 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 35 min drive

About this property

Novotel Surfers Paradise

4.5-star luxury hotel located in Surfers Paradise
A poolside bar, a terrace and a shopping centre on site are just a few of the amenities provided at Novotel Surfers Paradise. With a white sand beach, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the hot tub. The on-site cafรฉ, BLVD Cafe & Bar, features brunch and light fare. In addition to a coffee shop/cafe and a garden, guests can connect to in-room WiFi (surcharge).
Other perks at this hotel include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court and self-parking (surcharge)
  • Express check-out, a 24-hour front desk and multilingual staff
  • Concierge services, 6 meeting rooms and a lift
  • Guest reviews say good things about the breakfast, beach locale and helpful staff
Room features
All 408 rooms have comforts such as air conditioning, in addition to perks such as safes and WiFi. Guest reviews speak well of the cleanliness, overall comfort rooms at the property.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with baths or showers and free toiletries
  • 49-inch flat-screen TVs with cable channels
  • Balconies, mini fridges and electric kettles

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 15 per night)
  • Available in some public areas: WiFi (AUD 15 per night)

Parking and public transport

  • Self parking on site (AUD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AMโ€“9:30 AM on weekdays and 6:30 AMโ€“10:00 AM on weekends: AUD 22-35 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Fitness centre
  • Heated pool
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre
  • Hot tub

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (6749 square feet)
  • Meeting rooms - 6

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between AUD 22 and AUD 35 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self-parking fee: AUD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Does Novotel Surfers Paradise have a pool?

Yes, this property has an outdoor pool. Pool types include heated pools.

How much does it cost to stay at ?

As of 26 Nov,2022, prices found for a 1-night stay for 2 adults at on 28 Nov,2022 start from S$217.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Surfers Paradise pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Surfers Paradise?

Self-parking is available for AUD 18 per day. Limited spots are available.

What time is check-in at Novotel Surfers Paradise?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Surfers Paradise?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Novotel Surfers Paradise located?

Located in Surfers Paradise, this luxury hotel is steps away from Cavill Avenue, Centro Surfers Paradise and Timezone. Surfers Paradise Beach and Jet Flight Simulator are also within 5 minutes. Florida Gardens station is 20 minutes by foot.

Can I cancel my reservation for free at Novotel Surfers Paradise and receive a full refund?

Yes, Novotel Surfers Paradise offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Surfers Paradise cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.0

Very good

Rating 10 - Excellent. 387 out of 1002 reviews" "
" "10 - Excellent 39%
Rating 8 - Good. 348 out of 1002 reviews" "
" "8 - Good 35%
Rating 6 - Okay. 151 out of 1002 reviews" "
" "6 - Okay 15%
Rating 4 - Poor. 69 out of 1002 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 47 out of 1002 reviews" "
" "2 - Terrible 5%

8.2/10

Cleanliness

8.3/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

john
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was easy to get around
Stayed 6 nights in Nov 2022

10/10 Excellent

Craig
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything!

8/10 Good

Dianne
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasing to have reception that is manned at all hours. Our flight was delayed then redirected so we ended up checking in at 1.30am instead of 10pm. So happy to be greeted and checked in quickly and professionally.

10/10 Excellent

Melody Joy
Travelled with family and small children
Liked: Staff & service
Cockroaches in the room, mould on th balcony. Breakfast buffet wasnt that great.
Stayed 5 nights in Oct 2022

8/10 Good

Michael
Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
really liked the location
Stayed 3 nights in Oct 2022

6/10 Okay

Capt Ramji
Travelled with family
Disliked: Property conditions & facilities
Only centrally located.
Stayed 2 nights in Oct 2022

10/10 Excellent

Plinio
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff is great. Pool facility is also nice.
Stayed 4 nights in Oct 2022

10/10 Excellent

Dickson
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Oct 2022

10/10 Excellent

Ibrahim
Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
๐Ÿ‘
Stayed 6 nights in Oct 2022

2/10 Terrible

Joe
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too noisy at night from the night club till 1am. Staff didnโ€™t know what service they provide, example, I asked for Laundry services and they said sorry I am new and I think we donโ€™t have one. I almost missed my plane as I requested a wake up call and no one called me. Very poor services
Stayed 2 nights in Oct 2022