Dear Kathy thank you for choosing Lato Boutique Hotel for your stay. Kindly note that all our rooms are newly refurbished. Mattresses and top mattresses are also regularly checked and replaced in order to respond to our standards and to our guests’ needs. We regret we were not aware of your inconvenience during your stay so as to respond immediately. Please note that our front office is available 24/7 in order to find the best possible alternative. Our guests’ comfort is our main consideration and goal. We hope to welcome you back on your next trip to Heraklion.

Dear Mike thank you for staying at Lato Boutique Hotel. We appreciate the opportunity to refer to our Superior Sea View rooms. Sea View rooms are considered those with view to the sea. Some overlook the fortress and some the Venetian port. Your rooms on the third floor is among a few featuring a terrace rather than a balcony, in order to enjoy most of the sun and the sea breeze. We do regret it did not meet your expectations. In such case we advise our guests to adress to the front office in order to find the best alternative - given the availability.Kindly note that all our rooms were renovated on 2022 so as to provide freshness, light and comfort. Our renovations will continue this year for some shower rooms. Dear Mike we do hope to welcome you back and provide a memorable experience on your next trip to Crete.

Dear Ilsabe, thank you for your significant feedback. We appreciate all your remarks as they give us the opportunity to check and rectify. Due to the season's occupancy it was rather difficult to proceed in the room's maintenance. Nevertheless kindly note that we have already proceed in the thin towels replacement and all stains thoroughly removed. Our housekeeping is now registering any pillow or matress that needs to be replaced. Please note that our photo gallery is very recent - 6 months old - so as for our guests to have a clear perspective of the room type booked.Dear Ilsabe it will be an honor to welcome you back and provide a memorable accommodation experience.

Dear J, thank you for choosing Lato Boutique Hotel for your stay and for your important feedback. Kindly note that our housekeeping manager is made aware of your remark and has already proceed in the placement of upper matress - as already done for the rest of our rooms. The wear that caused the noise is already checked and repaired. In regards to the room & bathroom size please note that our reservation agents are available 24/7 to guide you through the booking procedure and advise you on the room type that will best meet your needs. It will be our pleasure to welcome you back on your next trip to Heraklion and provide a memorable stay.

Dear Devan, thank you for your stay at Lato Boutique Hotel and for your important feedback. We regret any inconvenience caused. Please note that both Gym and Steam Room are not advertised since the Covid pandemic, as they do not operate for our guests' safety. As per our descriptions to all online booking engines, our roof open-air restaurant 'Herbs Garden' operates from April to October. Our bar operates at specific hours but the service is provided throughout the day via Room Service so as for our honored guests to be fully served. Dear Devan we are really sorry that the information regarding our services was not clear, leading hence to your dissatisfactionWe do hope to welcome you back on your next trip to Heraklion and enjoy all provided services.

Dear Mehmet thank you for choosing Lato Boutique Hotel for your stay and for sharing your experience. We do regret if our property did not meet your needs. Our renovation project started last year and will soon be complete. Our goal is for our guests to have a comfortable and warm experience. We do hope to welcome you back soon.