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Reviews of Metropole Urban Hotel

4 out of 5
Metropole Urban Hotel
Agia Aikaterini Square, Heraklion

Reviews

9.4

Exceptional

Rating 10 - Excellent. 112 out of 159 reviews" "
Rating 8 - Good. 34 out of 159 reviews" "
Rating 6 - Okay. 10 out of 159 reviews" "
Rating 4 - Poor. 3 out of 159 reviews" "
Rating 2 - Terrible. 0 out of 159 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rene

Liked: Amenities, property conditions & facilities
For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive
Stayed 2 nights in May 2024
Response from The Team of Metropole Urban Hotel on 8 May,2024
Dear Rene, thank you for choosing us and thank you for taking the time to express your experience with us.All your remarks are valuable in order to ameliorate our services. We wish to have the opportunity to accommodate you again in the future and provide you our utmost services.Kind Regards

10/10 Excellent

millicent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and price! Reminded me of an American hotel. Very spacious room!
Stayed 1 night in Mar 2024
Response from The Team of Metropole Urban Hotel on 28 Mar,2024
Dear Mrs Millicent,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

Su

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
from the balony, you can see the church and square, very beautiful view!
Stayed 1 night in Feb 2024
Response from The Team of Metropole Urban Hotel on 26 Feb,2024
Dear Mrs Su , thank you for choosing our hotel for your recent stay in Heraklion city and thank you for taking the time to express your experience with us. We are more than pleased to hear that our hotel exceeded your expectations.We wish to have the opportunity to accommodate you again in the future.Kind Regards

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Heraklion
Nice hotel in downtown Heraklion. Located in a convenient area to all pf downtown Heraklion. Very nice hotel with good service.
Stayed 4 nights in Jan 2024
Response from The Team of Metropole Urban Hotel on 18 Jan,2024
Dear Joseph thank you for choosing our hotel and thank you for taking the time to express your experience with us.We are more than happy to read that you enjoyed your stay with us.We wish to have the opportunity to accommodate you again in the future and provide you once again our utmost services.Kind Regards

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from The Team of Metropole Urban Hotel on 18 Jan,2024
Dear Robert, thank you for choosing our hotel and taking the time to express your experience with us.We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Excellent

Anne

Stayed 3 nights in Oct 2023
Response from The Team of Metropole Urban Hotel on 8 Feb,2024
Dear Mrs Anne,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was paramount to our overall trip enjoyment. Hotel was extremely clean and views of clock towers and plazas were unbeatable. Our breakfast options allowed for everyone’s palate’s to be satisfied from coffee to entrees. Appreciated having friendly staff at the front desk who assisted in arranging taxis. Highly recommend and would stay there again.
Stayed 3 nights in Dec 2023
Response from The Team of Metropole Urban Hotel on 31 Dec,2023
Dear Faith, thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are very happy to read that our hotel exceeded your expectations. We wish to have the opportunity to accommodate you again in the future and provide you our utmost services once again.Kind Regards

10/10 Excellent

Amihan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Team of Metropole Urban Hotel on 8 Feb,2024
Dear Mr Amihan,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

Patricia, Kansas City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service at all times. Incredibly knowledgeable approachable friendly staff that went above and beyond the call of duty.This was an exceptional stay the service, cleanliness, price, location and a wonderful environment.The staff made you feel comfortable when you where inside your room o outside sitting.Everything you need is nearby. Close to airport, ferry port, restaurants, pharmacy, shopping.
Stayed 6 nights in Oct 2023
Response from The Team of Metropole Urban Hotel on 1 Nov,2023
Dear Patricia, thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are more than happy to read that our hotel exceeded your expectations. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Kind Regards

10/10 Excellent

Marko

Stayed 2 nights in Oct 2023
Response from The Team of Metropole Urban Hotel on 20 Nov,2023
Dear Marko thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are happy to read that you liked our hotel. We wish to have the opportunity to accommodate you again in the future and provide you our utmost services.Kind Regards

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel which is very well situated. Room is excellent. Great service. Fantastic breakfast and sitting area.
Stayed 2 nights in Oct 2023
Response from The Team of Metropole Urban Hotel on 19 Oct,2023
Dear Samir, thank you for choosing our hotel and thank you for taking the time to write a review for your stay. We are more than happy to read that you enjoyed your stay and the services from our staff. We wish to have the opportunity to accommodate you once again in the future and provide you our utmost services.Kind Regards

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Clean and comfortable hotel
Stayed 2 nights in Oct 2023
Response from The Team of Metropole Urban Hotel on 12 Oct,2023
Dear Vivian thank you for choosing our hotel and thank you for taking the time to express your experience with us.We are more than happy to read that you enjoyed your staying with us.We look forward to welcoming you again to our hotel.Kind Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern rooms with decent bathrooms.
Clean, modern rooms with decent shower and air conditioning (which was much appreciated on some of the hotter days). Location is good enough for sight-seeing Heraklion by foot.
Stayed 5 nights in Sep 2023
Response from The Team of Metropole Urban Hotel on 13 Sept,2023
Dear Mr David,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 2 nights in Sep 2023
Response from The Team of Metropole Urban Hotel on 13 Sept,2023
Dear Mr Brian,thank you for taking the time to review your stay at Metropole Urban Hotel. We are glad to read that you enjoyed our hotel’s convenient location.We hope having the pleasure to welcoming you back in your next visit in Heraklion.With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

LEVY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. All you can eat breakfast, which was really good, is included. Its so easy to book transfers. They provided a breakfast box for us when we had an early morning trip to Elafonisi beach. The restaurants they recommended were really good! The hotel manager always made sure that everything is in order. Excellent service!
Stayed 2 nights in Sep 2023
Response from The Team of Metropole Urban Hotel on 9 Sept,2023
Dear Mr Levy,Thank you so much for your preference to Metropole Urban Hotel and for your kind review!We are happy to know that you have had enjoyed your stay with us. We are more than pleased to hear that you have received amazing service and you loved our breakfast.A positive comment for our staff is always welcome and give us the motivation to keep up the good work and offer the best service we can. It will be our pleasure to welcome you back in our hotel.With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

Karthik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a gem and is located right in Heraklion center. You can walk to restaurants, Venetian Fountain, etc. It's a short ride to the airport and port. The bus stop to Knossos Palace is right outside. If you're vegan then there's ample options nearby.
Stayed 1 night in Aug 2023
Response from The Team of Metropole Urban Hotel on 13 Aug,2023
Dear Karthik thank you for choosing our hotel and thank you for taking the time to express your experience with us.All your remarks are highly appreciated.We aremore than happy that our hotel exceeded your expectations.We wish to have the opportunity to accommodate you again in the future.Kind Regards

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from The Team of Metropole Urban Hotel on 24 Jul,2023
Dear Nicholas, thank you for choosing our hotel for your recent stay in Heraklion city and thank you for taking the time to write a review. We wish to have the opportunity to accommodate you again in the future. Kind Regards

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located property with amazing staff and beautiful rooms. I’ve stayed here three times and highly recommend for short and long visits. It’s ideal for layovers and short stays for folks flying through Heraklion.
Stayed 1 night in Jul 2023
Response from The Team of Metropole Urban Hotel on 11 Jul,2023
Dear Patrick, thank you for choosing our hotel for your recent stay in Heraklion city and thank you for taking the time to express your experience with us. We are more than pleased to hear that our hotel exceeded your expectations.We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Excellent

Ody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice atmosphere, very helpful stuff. I enjoy staying here. Thank you so much. Thanks Greece for all the good times we spent there.
Stayed 2 nights in Jul 2023
Response from The Team of Metropole Urban Hotel on 6 Jul,2023
Dear Ody, thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are more than glad to read that our hotel exceeded your expectations. We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Excellent

bala, North Brunswick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location - close to the port, close to lions square, close to take the bus to Knossos palace, small but well planned and convenient rooms and decent breakfast - overall an excellent hotel and we enjoyed our brief stay here as we were moving on from Santorini to Crete-Chania
Stayed 1 night in Jun 2023
Response from The Team of Metropole Urban Hotel on 26 Jun,2023
Dear Bala thank you for choosing our hotel and thank you for your kind review. We are more than glad to read that our hotel exceeded your expectations. We look forward to welcoming you again in our hotel.Kind Regards

10/10 Excellent

Eric Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from The Management of the hotel on 13 Jun,2023
Dear Mr Eric,we would like to thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are happy to know that you have had enjoyed your stay with us. We would welcome the opportunity to accommodate you again, in one of your future visits in Heraklion.With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from The Team of Metropole Urban Hotel on 12 Jun,2023
Dear Mr Julio,Thank you for choosing Metropole Urban Hotel for your stay in Heraklion.We are more than glad to see that we have managed to meet your expectations and offer you a memorable stay. It is always a pleasure to offer you the best possible service.We would welcome the opportunity to accommodate you again, in one of your future visits in Heraklion.With kind regards,The Team of Metropole Urban Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall!
Nice hotel, very clean and quiet. Only downside is location…if you are coming/going from the port or the bus station, it is a long, hilly walk. Carrying luggage is a challenge with the hills. The hotel itself is very lovely however and the people were friendly.
Stayed 2 nights in Jun 2023
Response from The Team of Metropole Urban Hotel on 12 Jun,2023
Dear Guest, thank you for taking the time to review your stay at Metropole Urban Hotel. We are very pleased to read that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

JEFFREY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its the city, and located next to a public square and church. No need for wake up as the church bell rings from 7am to 10pm. It reminds me more os US style hotel and more modern than apartment style hotel. The breakfast is inexpensive but you can walk around and run into food or shopping for whatever direction you go. Only downside was we booked for option for laundry but it was not on site.
Response from The Team of Metropole Urban Hotel on 12 Jun,2023
Dear JEFFREY, thank you for choosing our hotel and thank you for taking the time to express your experience with us. All your remarks are highly appreciated in order to ameliorate our Services. We wish to have the opportunity to accommodate you again in the future.Kind Regards

8/10 Good

Alastair, London

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel with friendly staff. Nice breakfast too. Only niggle was the noise - the marble staircase is open on all floors and echos, meaning a quiet night’s sleep isn’t guaranteed.
Stayed 1 night in May 2023
Response from The Team of Metropole Urban Hotel on 30 May,2023
Dear Mr Alastair,thank you for taking the time giving us your positive feedback.We're more than pleased that you enjoyed your stay at our hotel. We appreciate your great feedback and kind compliments, especially in relation to our staff and the excellent services.We would welcome the opportunity to accommodate you again, in one of your future visits.With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

Yun

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from The Team of Metropole Urban Hotel on 27 May,2023
Dear Yun, thank you for staying with us and taking the time to express your experience with us.We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Excellent

Yun

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023
Response from The Team of Metropole Urban Hotel on 27 May,2023
Dear Yun, thank you for staying with us and taking the time to express your experience with us.We wish to have the opportunity to accommodate you again in the future.Kind Regards

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and the property itself was just ok. Nothing spectacular but great location.
Stayed 2 nights in May 2023
Response from The Team of Metropole Urban Hotel on 22 May,2023
Dear Amber thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are more than happy to read your kind review. We wish to have the opportunity to welcoming you again in the near future.Warmest Regards

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from The team of Metropole Urban Hotel on 15 May,2023
Dear Svetlana thank you for choosing our hotel for your recent stay in Heraklion city. Thank you for your kind review. We wish to have the opportunity to accommodate you again in the future.Kind Regards

6/10 Okay

Vanessa, LONDON

Disliked: Amenities
Location was great. Room and bathroom were huge - and the windows are triple glazed to minimise outside noise. Lots of silly little things that were wrong/broken - elec was a bit dodgy - fizzing when I plugged somethgin in, one bedside light took an extra 30 secs to shake into life; door didn't lock; safe couldn't open; floor was dirty - footprints on it; loo seat was loose; loo roll holder was broekn so loo roll fell off every time and a massive fire exit light over the door that doesn't switch off. Someone tried to cover it with a pamphlet which helped - but still lots of light all night long. Staff weren't unfriendly but nothing special. The whole place seems to have been designed by someone with a nice eye for interiors but then let down by the builder, the architect and the electrician. Things aren't quite finished properly. The lobby has no sound insulation so the noise gets carried up the stairwell - music and conversations (it's not loud in the lobby but the design amplifies it).
Stayed 2 nights in May 2023
Response from The Team of Metropole Urban Hotel on 7 May,2023
Dear Vanessa thank you for your preference for our hotel and for taking the time to write a review for our hotel. We are sorry that our hotel did not exceeded your expectations. All your remarks are highly appreciated and have been forwarded to the relative departments. We wish to have the opportunity to welcoming you again in Metropole Urban and provide you our utmost Services.Kind Regards

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location within city; shower pressure and it's duration of heated water; comfortable bed and bedding; helpful and kind staff
Stayed 10 nights in Apr 2023
Response from The Team of Metropole Urban Hotel on 7 May,2023
Dear Victoria, thank you for choosing us and thank you for your kind review. All your remarks are highly appreciated. We look forward to welcoming you again in our hotel.Kind Regards

10/10 Excellent

Ilmi

Stayed 1 night in Apr 2023
Response from The Team of Metropole Urban Hotel on 7 May,2023
Dear llmi, thank you for your preference for our hotel and thank you for your kind review. We wish to have the opportunity to accommodate you again in the future.Kind Regards

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and friendly staff, beautiful location and very clean and relaxing hotel. People all around the area and in the hotel are lovely. My time there was unforgettable and I highly recommend this hotel.
Stayed 4 nights in Apr 2023
Response from The Team of Metropole Urban Hotel on 7 May,2023
Dear Christina, thank you for choosing our hotel and thank you for taking the time to express your experience with us. We are more than happy to read that you enjoyed your staying with us. We look forward to welcoming you again to our hotel.Kind Regards

10/10 Excellent

Julie

Stayed 1 night in Jan 2023
Response from The Team of Metropole Urban Hotel on 30 Jan,2023
Dear Julie, thank you for choosing our hotel. We are more than happy to see your review. We wish to have the opportunity to accommodate you again in the future.Kind Regards

6/10 Okay

Jade

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from The Management of the hotel on 9 Jan,2023
Dear Jade thank you for choosing Metropole Urban Hotel for your stay in Heraklion in July 2022.We are sorry to read that our hotel have not met your expectations. We wish to have another chance to accommodate you and provide you our utmost Services that we are known for.Kind Regards

10/10 Excellent

Eun J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't go wrong
Amazing hotel with a great view of the square. Very lively and family friendly location. Although we were couple, this was good to see. Decent breakfast. Rooms were very clean. Will be back here for sure next time we stay in Hraklion
Stayed 3 nights in Sep 2022
Response from The Team Of Metropole Urban Hotel on 5 Oct,2022
Dear Eun J, thank you for choosing our hotel and thank you for your kind review.We are more thank happy to read that our hotel exceeded your expectations. We look forward to welcoming you back to Metropole Urban Hotel.Kind Regards

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from The Team of Metropole Urban Hotel on 30 Sept,2022
Dear Mrs Genevieve,thank you for taking the time to give us your positive review about your recent stay at Metropole Urban Hotel.We are very pleased to see that you enjoyed your stay with us. It is always a pleasure to offer you the best possible service.We are looking forward to welcoming you back in the near future!With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

Haley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so friendly and helpful. Set in a gorgeous courtyard and able to walk to many dining and shopping areas.
Stayed 2 nights in Aug 2022
Response from The Team of Metropole Urban Hotel on 16 Sept,2022
Dear Mrs Haley,Thank you so much for your preference to Metropole Urban Hotel and for your kind review!A positive comment for our staff is always welcome and give us the motivation to keep up the good work and offer the best service we can. It will be our pleasure to welcome you back in our hotel.With kind regards,The Team of Metropole Urban Hotel

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel itself was a 5 ranking, very nice room facing cathedral and very helpful staff. Breakfast however at Hacianda next door was average, running out of food, coffee, not compatible with hotel quality.
Stayed 3 nights in Sep 2022
Response from The Team Of Metropole Urban Hotel on 16 Sept,2022
Dear Mr Mario,thank you for taking the time to review your stay at Metropole Urban Hotel. We are glad to read that you enjoyed our hotel’s convenient location and the service from our staff.We have taken your comments into consideration and we are looking forward to accommodating you and offer you our best services!With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

Felecia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
This hotel was the best. We had the top floor and was super nice. The staff are very accommodating. Overall perfect score.
Stayed 1 night in Aug 2022
Response from The Team Of Metropole Urban Hotel on 7 Sept,2022
Dear Felecia thank you for choosing our hotel for your recent stay in Heraklion city and thank you for taking the time to express your experience with us. We are more than glad to read that our hotel exceeded your expectations. We look forward to accommodating you in the future.Kind Regards

10/10 Excellent

David

Stayed 1 night in Aug 2022
Response from Margarita Petrali Hotel Manager on 31 Aug,2022
Dear David, Thank you for choosing our hotel and thank you for your kind review. We look forward to welcoming you again to our hotel and provide you our utmost Services.Best Regards

10/10 Excellent

Roberto, Anna

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Aug 2022

8/10 Good

Juan Antonio

Stayed 1 night in Aug 2022
Response from The Team Of Metropole Urban Hotel on 24 Aug,2022
Dear Mr Juan Antonio,thank you for taking the time to give us your review about your recent stay at Metropole Urban Hotel.It will be our pleasure to welcome you back in our hotel.With kind regards,The Team of Metropole Urban Hotel

10/10 Excellent

Stefanie

Stayed 1 night in Jul 2022
Response from The Team Of Metropole Urban Hotel on 15 Jul,2022
Dear Mrs Stefanie Thank you for choosing Metropole Urban Hotel for your stay in Heraklion. We are more than glad to see that we have managed to meet your expectations and offer you a memorable stay. It is always a pleasure to offer you the best possible service. It would be a great pleasure to welcome you again in the future. With kind regards, The Team of Metropole Urban Hotel

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Sep 2021
Response from The Team of Metropole Urban Hotel on 15 Jul,2022
Dear Agnieszka, thank you for choosing Metropole Urban Hotel for your stay in Heraklion. We are more than glad to read that we have managed to meet your expectations and offer you a memorable stay. It is always a pleasure to offer you the best possible service. It would be a great to welcoming you again in the future. With kind regards,

6/10 Okay

Yuliya

Stayed 2 nights in Jul 2022
Response from The Team Of Metropole Urban Hotel on 15 Jul,2022
Dear Yuliya, thank you for choosing our hotel and thank you for taking the time to write a review. We are sorry, that our hotel have not met your expectations. We hope to give us the opportunity to accommodate you again in the future and provide you our utmost services. Kind Regards

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything!
Stayed 1 night in Jun 2022
Response from The Team Of Metropole Urban Hotel on 25 Jun,2022
Dear Mrs Melissa, thank you for taking the time to review your stay at Metropole Urban Hotel. We are glad to read that you enjoyed our hotel’s convenient location. We hope having the pleasure to welcoming you back in your next visit in Heraklion. With kind regards, The Team of Metropole Urban Hotel

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Heraklion is a great place to visit
The hotel was in a great location. The welcome on arrival was generous. The hotel was very clean and very comfortable. Breakfast was generous too.
Stayed 2 nights in Jun 2022
Response from The Team Of Metropole Urban Hotel on 19 Jun,2022
Dear Mr Mark ,thank you for taking the time to review your stay at Metropole Urban Hotel. We are glad to read that you enjoyed our hotel’s convenient location and the service from our staff. We hope having the pleasure to welcoming you back in your next visit in Heraklion. With kind regards, The Team of Metropole Urban Hotel

10/10 Excellent

Jalal

Liked: Staff & service, property conditions & facilities
Excellent all in all. Margarita, at the front desk was like no other. Great
Stayed 1 night in Jun 2022
Response from The Team Of Metropole Urban Hotel on 13 Jun,2022
Dear Mr Jalal Thank you for choosing Metropole Urban Hotel for your stay in Heraklion. We appreciate your great feedback and kind compliments, especially in relation to our staff and the excellent services. We are more than glad to see that we have managed to meet your expectations and offer you a memorable stay. It is always a pleasure to offer you the best possible service. It would be a great pleasure to welcome you again in the future. With kind regards, The Team of Metropole Urban Hotel

4/10 Poor

Aqil

Disliked: Staff & service, property conditions & facilities
Do not book this hotel
It’s the worst hotel we ever stayed. DO NOT PAY FOR BREAKFAST INCLUDED WHEN MAKE THE BOOKING. It is waste of money, there are a lot of nearby cafe.
Stayed 1 night in May 2022
Response from The Team Of Metropole Urban Hotel on 18 Jun,2022
Dear Aqil, thank you for choosing to stay at Metropole Urban Hotel. On behalf of the hotel, please accept our apologies for any dissatisfaction you experienced during your visit. We appreciate your feedback as it enables us to improve our Services. We look forward to welcoming you again to our hotel and provide you our utmost Services. Kind Regards