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Reviews of Grand Palace Hotel

4 out of 5
Grand Palace Hotel
No.148, Lin He Zhong Road, Tianhe District, Guangzhou, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 53 reviews" "
Rating 8 - Good. 23 out of 53 reviews" "
Rating 6 - Okay. 12 out of 53 reviews" "
Rating 4 - Poor. 0 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for what we required to do in that area. Bonus being it was close to Guangzhou East Railway Station and Line 1 Metro Line.
Stayed 2 nights in Mar 2024

8/10 Good

Ben

Stayed 1 night in Jan 2024

10/10 Excellent

Siu Leung Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived early before 11:00am and they were kind enough to give me a room. Staff are very friendly and helpful. Great experience and I will be back for sure.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and meet our expectation
Stayed 6 nights in Sep 2023

8/10 Good

Kurt

Business traveller
Liked: Cleanliness
This is an older property. The room was very small and looked as if from the 80's. A little tacky. The AC didn't work so well, but it was clean. The staff's English skills are not great; I got the impression they cater more to the local crowd than foreigners. The Japanese restaurant in the lobby is really good, and the best thing is that it's a five-minute walk to Guangzhou East railway station.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
great location, excellent service. just 5 mins walking distance to subway line 3 which goes directly to airport.
Stayed 7 nights in Mar 2023

8/10 Good

Lit Yuen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was running full so had to stay at assigned room. Love the location and staff but room 511 has a problem with the air-conditioning. Had the thermostat turned to 10 degrees full blast but still perspire at night when sleeping. Otherwise, this is a nice hotel to stay with all the facilities and accessibility nearby.
Stayed 5 nights in Oct 2019

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, room service was quick and very helpful.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

1night stay
the hotel is 10 mins walk to GZ east station. the hotel condition is old and seems a bit dark even through lots of lamps in the room.
Stayed 1 night in Sep 2019

10/10 Excellent

Ai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Yoshihiro

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bath is broken , at 902
Stayed 2 nights in Apr 2024

10/10 Excellent

Hayato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

yoshimasa

Stayed 1 night in Mar 2024

8/10 Good

yoshimasa

Business traveller
Liked: Cleanliness, staff & service
冬場の暖房が無いのが、きついです
Stayed 3 nights in Mar 2024
Response from Kwinn on 13 Mar,2024
Thank you very much for your comments and suggestions ，we will continue to improve.We look forward to your visit again, we will continue to provide you with quality service.Have a nice day..

8/10 Good

yoshimasa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
動きやすい場所です
Stayed 1 night in Mar 2024
Response from Kwinn on 13 Mar,2024
Thank you very much for your comments. Look forward to your visit again, we will continue to provide you with quality service.Have a nice day.

10/10 Excellent

yoshimasa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が良い
Stayed 1 night in Mar 2024
Response from Kwinn on 13 Mar,2024
Thank you very much for your comments. Look forward to your visit again, we will continue to provide you with quality service.Have a nice day.

8/10 Good

Yoshimasa

Business traveller
Liked: Cleanliness, staff & service, amenities
場所柄かも知れないですが、暖房が効いてない
Stayed 2 nights in Dec 2023

6/10 Okay

OTAKI

Business traveller, Travelled with group
良かった
Stayed 1 night in Dec 2023

6/10 Okay

Yoshihiro

Stayed 1 night in Dec 2023

8/10 Good

Yoshimasa

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
毎回宿泊しているので、あえて言うならば、朝食を、充実して欲しい
Stayed 3 nights in Nov 2023

6/10 Okay

SUNG I.B.

Business traveller
Disliked: Cleanliness
오래된 호텔이라 나무가구 등 부식이 보여 엄청 청결하지는 않습니다. 위치는 좋고 직원들은 영어를 할 줄은 압니다. 가격에 대비하여 괜찮습니다.
Stayed 4 nights in Oct 2023

8/10 Good

KA LOK

Stayed 1 night in Oct 2023

6/10 Okay

NOBUO

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Yuliang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Eric

Stayed 1 night in Sep 2023

8/10 Good

Chan

Stayed 1 night in Jul 2023

2/10 Terrible

Kwong cheung

Stayed 1 night in Jun 2023

10/10 Excellent

Kwong cheung

Stayed 1 night in May 2023

10/10 Excellent

Sau King julia

Stayed 3 nights in May 2023

8/10 Good

SEIKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Yoshimasa

Stayed 2 nights in Apr 2023

10/10 Excellent

Lap Ki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
物有所值
Stayed 1 night in Apr 2023

6/10 Okay

Yutaka

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
12時半ごろに到着しチェックインの対応をしてくださいました。またネットで予約した際はツインルームしかなかったのですがキングサイズのベットに変更してくださり対応が丁寧でした。　室内には日本語で説明文がありわかりやすかったです。ただ値段相応という感じで部屋はとても古い感じでした。
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Liked: Staff & service
裝修蠻舊的，整體而言很普通。 不太像四星的等級。
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックイン
問題無しだが、チェックイン時の対応の遅さは毎回気になる。
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

chak yin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間面積大
房間面積大好舒服
Stayed 1 night in Dec 2019

8/10 Good

HOIKUN

Stayed 2 nights in Dec 2019

8/10 Good

CHEUK KIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Haruhisa

Business traveller
Disliked: Staff & service
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
エクスペディアの案内について、ホテル名が相違していた。 誤：蒙 正：豪 以上、改善されたい。
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Yuji

また宿泊したいです。
広州東駅まで徒歩約10分でとても便利。 朝ごはんは種類が少ないが、納豆、味噌汁がある。
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

近くにJASCO含む大型ショッピングセンター、コンビニあり買い物に便利。更に日系の飲食店（居酒屋、ラーメン屋、焼き肉屋）が徒歩3分圏内に10件はあり、全く困らない。ホテルはこの値段では普通。シャワーが固定しかないのが残念。
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
エアコンが効きすぎていて寒くて、切っても夜まで冷えた部屋でした
Stayed 1 night in Aug 2019
Response from Jessica on 22 Aug,2019
给您带来不便之处，我们深表歉意！此问题已向相关部门提出意见，如在住期间有任何问题，可联系我们，分机：3；您的点赞是我们工作的动力，期待您的再次光临，我们会继续为您提供优质的服务！

8/10 Good

Verified traveller

Travelled with group
いたって普通のホテルでした。
Stayed 1 night in Aug 2019
Response from Jessica on 22 Aug,2019
感谢您的意见与支持！如在住期间有任何问题，可联系我们，分机：3；您的点赞是我们工作的动力，期待您的再次光临，我们会继续为您提供优质的服务！

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店有些舊，房間的門已經開始變形，要用好大的力才可以關上，早上會被其他房間的關門聲嘈醒，恐怕也是因為房門變形用力所致。但房間很大，地點靠近火車東站、地鐵站、大型商場，算是很方便。 這次不得不讚酒店保安部，因為我開車去，臨走時發現車頭有張小紙條提示已為我的愛車打掃了車上的灰塵，服務非常貼心！
Stayed 2 nights in Jul 2019
Response from Yilia on 30 Jul,2019
感谢您的意见与支持！酒店房门问题已安排工程人员到场检查修改，如在住期间有任何问题，可联系我们，分机：3；您的点赞是我们工作的动力，期待您的再次光临，我们会继续为您提供优质的服务！