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Reviews of James Joyce Coffetel Tianhebei

3.5 out of 5
James Joyce Coffetel Tianhebei
461 Tianrun Road, Tianhe District, Guangzhou, Guangdong

Reviews

6.2
Rating 10 - Excellent. 4 out of 39 reviews" "
Rating 8 - Good. 13 out of 39 reviews" "
Rating 6 - Okay. 11 out of 39 reviews" "
Rating 4 - Poor. 4 out of 39 reviews" "
Rating 2 - Terrible. 7 out of 39 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Choo Keong

Liked: Cleanliness, property conditions & facilities, room comfort
The address is not correct. It should be 461 Tian Run Road. On google maps, please search for Landtea Foam Green Tea Tianrun Road Shop. It is 15 mins walk from the nearest metro. Apart from the misleading address, the breakfast is just ok. But the location is quite good.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
In need of some repair
The theme of the hotel is nice but some of the rooms need repair. The first room they put me had a bad ac unit, mold and the wallpaper was falling off. The second room was a lot better with a working ac and the smell of cigarettes and mold was less noticeable.

8/10 Good

GERALD

Liked: Property conditions & facilities, room comfort
PLEASE UPDATE THE EXACT LOCATION ON THE MAP
Address given and map shown is not the actual address for this hotel. PLEASE change this ASAP. It is actually at 461 Tian Run Road. The address on the map shown is VERY MISLEADING. It is nowhere near Shipaiqiao station.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Pleasant Stay
The James Joyce hotel is a little hard to find at first, but you will get there. The decor in the lobby/eating area is to be noted, and the rooms have undergone some renovations. My room has some water damage, and my friends room was missing the toilette room door, but all in all it was a pleasant stag. Good breakfast, good coffee (although you may have to pressure them a little to make it).

6/10 Okay

Brenna

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Just okay
Room looked different from the photos, no window despite booking a room with a window. Breakfast was miserable and they were out of food half an hour before it was scheduled to be over. Staff were unprofessionally dressed and didn't seem familiar wkth their jobs at all. Very slow check in. Location is okay but far away from the metro.

2/10 Terrible

Andrew, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Dishonest Staff, False information listed
One of my worst experience staying in this hotel. Although the address is correct, the location in the map view was totally wrong. It is shown as next to the MRT station. It's actual location is in a remote residential area more than 500m from any MRT station. I had booked and pre-paid for a bigger, non-smoking room with a king sized bed and window. When I checked in, I was told my room will not be ready until after 6pm. I didn't mind the wait so I went out to do some shopping. When I came back, I was shocked that the room I was given was a small room without windows that smelt of smoke and definitely not a King size bed. When I told the office manager this was not the room I booked, he just passed it off saying that this is the only type of room they have. And that this is what I booked. I would not have minded if the office manager had been honest and explained that they are over booked and does not have the type of room that I booked available. I cannot tolerate the lies and dishonesty of the office manager trying to pass off their smallest room as the room-type that I booked and paid more for. In the room description, there was also supposed to have a refrigerator in all the rooms. This was also not there. I would NOT recommend this hotel to anyone as it seems all the information listed on Expedia is false. Location is false, room description is false, And the non-smoking room smelt terribly. The only thing I like about the hotel is the old rustic theme.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Great hotel, area was a bit away from foreign area but we enjoyed walking around the ;oacl area and little restaurants

2/10 Terrible

Ezra, hk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad for the experience
The room facilities was broken, but still let you live in this room, and don't change the room for you.

8/10 Good

Lu , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice coffetel ... Good Coffee!
Helpful & friendly staffs. Nice coffee. Near school. Expedia, please change the address on your website. We had difficulty finding 146-150 Tianyang Road. Not even Taxi Drivers have heard about this addrest nor the hotel name. We spent more than 45 minute finding it. Paid extra Taxi Fare of RMB80. Correct address is 461 Tianrun Road.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy and you can have your next door all the time

10/10 Excellent

Nathanael, Salem, MA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful small hotel
I had problems finding the hotel since the address listed here is incorrect. The hotel is amazing, with comfortable bed, pillows from heaven, a beautiful lobby, great coffee, friendly staff and a nice location.

6/10 Okay

Aminata, Cina

Business traveller
Liked: Staff & service, amenities
Perché vanno le pulizie mentre faccio colazione in supportable
Stayed 11 nights in Nov 2019

8/10 Good

Sandra, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

8/10 Good

Lpc, TOKYO

Liked: Staff & service, property conditions & facilities
カフェのようなおしゃれなホテル
多少古くて清潔感が無い部分もあるがカフェのようなおしゃれなホテル。 バスタブが無いのが残念。 複数人数で宿泊したが、虫になやまされていたり、エアコンが壊れていたり、入室用のカードキーが毎日飛ぶ人がいた。 幸い自分には何も起こらなかったが、日本のホテルとは雲泥の差。 今回中国は初めてだったので、逆にいいほうなのかもしれない。

2/10 Terrible

hon wing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不滿
巳提早在Hotels.com全付費預訂，亦電郵回覆成功確認，到入住日晚上十一時多check in ，前台告知沒有收到任何預定訊息，擾攘1個小時，花費了長途電話費，旅行社居然說可幫我即時退房再幫我訂其他酒店，半夜三更仲那裡找的士去？真氣人，到最後要我自己先付房費才能入說入住，Hotels.com負責人回覆說待退房天有人上班才退回房費給我，這麼大的訂房公司，居然這様出錯和這樣的沒交帶，試問怎能給顧客信心呢？還有在第二天再訂另一間酒店入住，入住時問題又來了，這次更離曬大譜..............請Hotels.com負責人給我一個合理解釋和交代

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
欺骗顾客，恶心至极
此酒店网上房间说明是“可观赏城市景观”但实际入住时候会告诉顾客，预定的是无窗房，且因为是预付订单无法更改，无法退款，所以如果需要有窗的房间必须额外补差价“升级”。对于网上的不正确描述他们概不负责，只能自行联系HOTELS.COM解决。这是一个赤裸裸的骗局，这是一家黑店。而且卫生环境不好，房间照片是实际有巨大差异，服务员态度恶劣，管理混乱，经过HOTELS.COM的多次沟通反复确认，即使我们愿意“付费升级”仍然没有解决问题，而且酒店前台和管理层互相推诿，都说不清楚情况，简直是难以想象，是我住过的最差酒店，没有之一。

2/10 Terrible

boli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
令人恶心至极的酒店，绝对不能入住！绝对不能入住！绝对不能入住！重要的事情说三遍！！！不要订这家酒店
无比恶心的酒店，环境不好，卫生不合格非常脏。预定的房间标明“可欣赏城市景观”但是实际上前台告诉我，我预定的房间没有窗户！没有窗户！没有窗户！ 由于是预付款，无论我们入住与否，都不能退款！同时我们被告知，如果要“升级”到有窗户的房间，必须加钱！这是赤裸裸的欺骗！如果不满意，请我们联系订房的网站，酒店完全不负责！hotels.com收到我们的投诉，但是最终酒店也不让我们住进有窗户的房间，hotels.com的工作人员请我们付费“升级”，然后把发票交回hotels.com报销，我们只能这样做，并再三与酒店和 hotels.com落实“升级”的事，不过，连续两天，我们都没有“升级”成功，理由分别是“满房”和我们回到酒店的时间太晚了！而我们分明已经再三确定了更换房间，居然还是“不能换”！要走可以，不退钱，爱住不住！气死你，反正酒店就是不管，不知道，没有人负责，有事找hotels.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

BO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

XUE

Liked: Staff & service, room comfort

8/10 Good

Verified traveller

Liked: Staff & service
.....................................................................................

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
便宜而已
便宜但不便利，位置不易找到。。。床褥容易入睡。。。有特色的一間酒店，住宿一晚不錯，長住就不要了。。。總的來說，還可以

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
각격대비 적당하나 방음은 미흡함
가격대비 적당함 방음이 미흡함

2/10 Terrible

Pak Yin

Disliked: Staff & service, property conditions & facilities
服務態度不好，叫服務員幫忙忙都不願意，價錢也不算平宜

6/10 Okay

Yiu Chung, 香港

Liked: Cleanliness
價錢合理可以一住
性價比不錯，稍嫌偏僻，但小區挺寧靜。

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
1.房間跟hotels.com描述不一樣：沒有窗，根本不能看到城市景。 2.預訂原價$7xx(神秘價$2xx)，入住時沒有被分配到原價之房間，有不誠實之嫌！ 3.除以上2項，其餘都ok。

6/10 Okay

CHUN WAI

6/10 Okay

JAEWOON, 강남구 신사동

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
주소가 틀려요!
저녁 9시쯤인가 호텔 근처에 갔는데 호텔찾는데만 2시간.. 걸렸네요 주소도 틀리고.. 호텔이 구석에 있어서 바이두 에서 겨우 주소찾아서 도착한시간 11시.. 주소좀 제대로 해주심이.. 한참해맸음

10/10 Excellent

Ta-li, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這價錢 非常好了 不錯的條件 廁所小點而已 其他整體都很不錯 乾淨 沒吃早餐習慣~~所以不知道早餐如何 服務整體還可以 有充電器可借~~雨傘提供

4/10 Poor

Sze Man

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新酒店設計方面好有心思幾特別，免費upgrade去套房，但沖涼地方太窄太細，清潔服務有待改善，唔係指唔乾淨，而係整理唔細心，上手用過的毛巾有收漏，廁所紙巾收走舊的但冇裝回新的，繼續努力

2/10 Terrible

Erich, Biel

Disliked: Staff & service, room comfort
Don't book this hotel
I booked a business room and just get the smallest room without window. Even complaining at the reception by showing my reservation, they refuse to give the room for what I pay. They also don't speak English at this hotel, and serve this argument to not talk to you to solve any problem. The location is fare from shopping area or entertainment area.

8/10 Good

Hiroshi, JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良し
広州東駅から徒歩15分ほど、、地図に記載された場所が間違えていて探すのに時間が掛かった。ロケーション、スタッフ対応、部屋内は清潔で良し。

8/10 Good

Yann, 深圳

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
洗手间没有门

6/10 Okay

YOUNGJUN

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Akira Miyaguchi, kagoshima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
近くに日本居酒屋がある
广州东站からは歩いて30分位かかります。 ※タクシーは距離が短いと言われ乗れませんでした.. ロビーのスタッフもとても親切です。 またリピします。

6/10 Okay

Power, 台灣

便宜舒適
低旅費的旅行很適合！

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
差不會再住
好多廣州的士都唔識去，好唔方便。加上我早一日預約但俾最後尾房我地都比曬錢幾乎都冇房，房間很舊而且在後樓梯旁邊有冇關後門，我覺得好唔安全，我唔會再去住。

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
快適な室内
価格からするととても衛生的で快適な客室でした。特に寝具が期待以上にとても衛生的だったこと。ひとつ残念だったのが、Hotels.comからの予約連絡がうまく届いていなかったこと。それでも、ちゃんと部屋を用意してくれて、その対応力も評価に値すると感じました。フロントの応対も親切で、「賓至如帰」の標語は嘘ではありませんでした。建物がちょっと見つけにくいので、検索サイトで実地の写真付き地図をよく調べておくことをお勧めします。