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Reviews of Courtyard by Marriott Hakuba

3 out of 5
Courtyard by Marriott Hakuba
2937 Hokujo, Kitaazumi-gun, Hakuba, Nagano

Reviews

9.0

Wonderful

Rating 10 - Excellent. 100 out of 165 reviews" "
Rating 8 - Good. 47 out of 165 reviews" "
Rating 6 - Okay. 11 out of 165 reviews" "
Rating 4 - Poor. 5 out of 165 reviews" "
Rating 2 - Terrible. 2 out of 165 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hakuba Marriott! It had a great gym, the in room onsen was perfect after a day on the slopes and the staff were so friendly. It was walkable to the main drag and provides a shuttle to the ski resorts right out front. It was nice to come back and enjoy a drink at the bar after dinner. We cannot wait to stay here again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Scott, Huntsville

Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel might be great in the winter, but these green months really make you wonder if it deserves the high marks. The hotel restaurant has a limited menu and portions are less than filling. The “apple pie”consists of uncooked sliced apples, a scoop of ice cream and a toffee cracker. The front desk wanted to be helpful but no one could tell me about what was open in town, the hiking trails in the area, or where I could rent a bike. I know it’s summer, but this was an expensive stay at a shell of a hotel.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful. Room conditions are great! More variety of Breakfast would be better. The restaurant decor is classic
Stayed 2 nights in Apr 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff welcoming and very helpful. Access to restaurants and ski hire just around the corner. Would happily stay here again. Thank you

8/10 Good

Jay

Stayed 1 night in Dec 2022

4/10 Poor

Troy

Disliked: Staff & service, property conditions & facilities, room comfort
Not good stay
The bathroom floor has a ceramic peace which is very slippery. I fell down 2 times on my back and I started bleeding. The room was very small. Also they made us pay extra taxes which we didn’t know about. The view of the room was on the trash back yard. Not going there again.
Stayed 4 nights in Nov 2022

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel
Lovely clean hotel. Great location near the station and fantastic restaurants. The staff were very, very helpful and spoke English=h well.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pet friendly room. No desk or western style chair in this room. These were very minor points. It was a very nice hotel
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is amazing!
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in is very slow. Receptionist not property trained. Room is clean and modern with hot spring tube.
Stayed 1 night in Jan 2020

8/10 Good

margaret koo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in was very slow. So was check out. Room is very clean and they upgraded us to room with hot bath which is much needed. Lots of people in public hot bath after skiing. It’s very expensive we paid 75,000 yen for one night with hot bath. The second night we paid 60,000 yen without hot bath. The price us without breakfast.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 7 nights in Jan 2020

10/10 Excellent

KM, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful convenient property. However must have more washing machine and commercial powerful dryer as this is ski hotel and EVERYONE wants to dry clothes/gloves/scarf/socks overnight ready for more ski in the morning so big fights over 3 dryers every night!
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 (2ad,2ch) stayed at this hotel mid January for our Ski Trip. The room was spotless and had everything we needed in it. The kids (and adults!) loved the outdoor bath and we did this each night - very relaxing and most nights we seemed to have it to ourselves (the mens anyway). The hotel does a 'free-flow' couple of hours with free drinks and snacks if you don't have your room cleaned that day - we also took advantage of this! We ate twice in the restaurant which was nice, but never had Breakfast (a bit too pricey for me). The hotel is really well located if you drive, and if you don't then its also well positioned on a bunch of different local shuttle routes right to your door! Mastering the shuttle system in Hakuba is a must! Also, if you let the hotel know your arrival from either the Bus or Train station they will pick you up and drop you off in their courtesy shuttle. The staff were friendly and the services was excellent. NOTE that you could not easily walk to the ski jump as there is a river in the way, so shuttles are a must. Very well located for the eating places in Echoland. Vending machines for non-alcoholic AND alcoholic drinks. Ski locker room which left our ski gear warm and dry each morning. We felt this hotel was a great base of operations for Hakuba.
Stayed 6 nights in Jan 2020

10/10 Excellent

Chun Shuang

Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The in-room onsen is good and we got a lot of use out of it however the room is quite small for a small of four in the premium room.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Hakuba
Really enjoyed the hotel. Especially the room with your own Onsen tub. That was fantastic every day and morning before going out to the slopes. The hotel staff all friendly and helpful but truth is this hotel is difficult to get to the Happo One ski lifts. And the staff really not knowledgable in daily ski conditions or transportation options. They print out a report and can pass you a shuttle schedule but that’s not really helpful. If you ski target is Hakuba 47 your good the shuttle is right out the door. If it Happo one we found ourselves walking 25 minutes. It was just easier. So wish the staff had more insights and skills on the skiing conditions, recommendations and transportation system. The food is ok and expected. Room service menus really limited I think there is a missed opportunity for them to put a chef on this property. But all in all I loved this hotel and would certainly stay again.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has the Onsen options.. privately in the rooms ( we opted for this) as well as a pubic Onsen. Staff however need to be be more informed of the shuttle bus and ski slopes options. Seems very limited with this knowledge. Shuttle bus runs was also in limited we have had to catch a taxi several times which was about $20 per trip.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel, staff needs training
Amazing hotel with excellent facilities. Love the onsen and the size of the room. Beds and futons were very comfortable. However, staff needs more training. When I checked in, I was given a key for an occupied room and had to go to front desk to get another room. Didn’t get an apology from the reception but got an apology from a nice staff from HK who also offered us some drinks and snacks. Room service was very quick though. Hopefully with more training, staff can improve otherwise this hotel is more than perfect!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Courtyard Marriott, with awesome customer service and location so centrally located. Would highly recommend to others
Stayed 2 nights in Dec 2019

8/10 Good

Cathy, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very new and clean, with both indoor and outdoor Onsen. Walking distance to Main Street, restaurants and base camp. Great service & friendly staff. The breakfast buffet is very expensive.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge, comfortable room, good for 5 pax Great service, very helpful staff Family friendly Close to ski resorts, food options Great value for money
Stayed 5 nights in Dec 2019

8/10 Good

G

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All’s good! Some people do not shower before using onsen. It would be good to remind all customers during check in and paste more notices.
Stayed 7 nights in Dec 2019

10/10 Excellent

Pk, Japan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and warm. Staff are professional in their services.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite location. Staff was very helpful and friendly.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is large in size and very comfortable. Wish the bathroom is bigger
Stayed 1 night in Jul 2019

8/10 Good

Anahoracio, Houston, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suitable hotel for skiing at Hakuba Valley; Hotel located about 15 minutes of the mountains with a free schedule transportation to the mountains and bus station; Hotel facilities and restaurant are fine; our room was good (+) spacious and comfortable. Staff in the hotel excellent.
Stayed 2 nights in Mar 2019

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice. It's clean and our room had a private Onsen in the room, which was very nice and relaxing after a day out skiing. The food and breakfast served are ok. It feels oberpriced for what you get. You have to tell the reception every day if you want your room cleaned. Quite annoying considering you pay over 500USD per night.
Stayed 2 nights in Feb 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great location with a stroll to the main street of Echoland with bars, cafes, restaurants, and equipment hire. Shuttle service from the hotel operates from 9am to 5pm, and the ski shuttles stop right outside the hotel. Breakfast is good, but the hotel evening meals are at a restaurant price for a café type of food - just go for a walk down the street instead. Great place to stay though.
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel! The staff were amazing and went above and beyond for us. We missed the last ski shuttle one day and they offered to provide us a lift to the mountain free of charge. It's in a great location in Echoland with lots of restaurants and bars within a 5 minute walk. It has a free shuttle right out the front of the hotel that takes you to/from Happo-One and Hakuba47 mountains. The breakfast buffet was delicious, and the onsen is an absolute dream after a full day of skiing. Couldn't recommend this place enough!
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very professional, helpful and friendly. I would strongly recommend staying here!
Stayed 4 nights in Jan 2019

8/10 Good

Wei Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Vasco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from miyoshi on 15 May,2018
Thank you for using. I am waiting for the use of another.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff, very helpful. We stayed for the purpose of skiing in the local area, could buy lift passes at the hotel. Good ski locker room and lovely onsen. Breakfasts were excellent, loads of choice and great food.
Response from miyoshi on 15 May,2018
Thank you for using. It seems that we enjoyed the hot springs and breakfast at skiing and hotel, I'm happy. I am waiting for the use of another.

10/10 Excellent

Gcha, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil and neat hotel
It is a very nice hotel, located at a very quiet part of Hakuba. Hotel and various skiing resorts provide regular shuttle to train station and ski resorts so it's very convenient for us. Walking distance (< 1km) to restaurants and convenient store. Staff are friendly and helpful. Breakfast spread is good, with good selection of both Western and Japanese. Do check out the onsen eggs, which are essentially the half boiled eggs in Malaysia. On premise onsens are nice, and good introduction to onsen experience for first timers. They have daily 3 to 4 hours of free flow of alcohols if you don't need them to make your room, which is a nice incentive and nifty surprise. All in all, we are very happy with the hotel and our stays with them. Would come back again.
Stayed 2 nights in Mar 2018
Response from miyoshi on 29 Mar,2018
Thank you for using this time. It seemed like I was satisfied with my stay. It was nice to have enjoyed the free flow of the lounge which is only going to the winter season. looking forward to seeing you coming again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff/service, great facilities and good location! I cannot wait to return to Hakuba and stay at this hotel again....my family and I had an awesome time/holidays!!
Stayed 6 nights in Mar 2018
Response from miyoshi on 22 Mar,2018
Thank you for using this time. It seemed that you were satisfied with your stay and it was good. Please do come again with your family. We'll be expecting you.

10/10 Excellent

Adriano, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Hakuba!!!!
Very clean and comfortable hotel, very friendly and helpful staff, amazing breakfast and awesome chef at Lavarock restaurant, dry room with individual lockers for sky/snow gear. When you don’t need room service for that day, you receive a voucher for a free flow drinks within the hotel. It also has the best Olsen in Hakuba! Will definitely stay again at the same hotel!!!
Stayed 6 nights in Mar 2018
Response from miyoshi on 22 Mar,2018
Thank you for using this time. It seemed that you were satisfied with your stay and it was good. We are waiting for you to come to Hakuba.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were so hard that I slept on a futon mat on the floor. Otherwise was excellent!
Stayed 2 nights in Mar 2018
Response from miyoshi on 22 Mar,2018
Thank you for using this time. We are waiting for you to come to Hakuba.

10/10 Excellent

pui yue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very nice. Surprise to heard Cantonese!
Stayed 3 nights in Feb 2018
Response from miyoshi on 12 Mar,2018
Thank you for using this time. During the winter, I am staffed by Chinese staff and I am trying to accommodate a wide range of languages. looking forward to seeing you coming again.

8/10 Good

Patrick, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big rooms and conveniently located
The rooms were big and has a tatami area that can sleep at least two other people. Love it that they give an option for you to clean your own room with free drinks in the lounge from 3-6pm free flow. Staff were friendly and helpful. There is a ski room conveniently located to store your equipments. Love the onsen which has an outdoor bath as well. Super during winter.
Stayed 5 nights in Feb 2018
Response from miyoshi on 12 Mar,2018
Thank you for using this time. It seemed like you enjoyed the benefits of cleaning unnecessary. looking forward to seeing you coming again.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family or couple in Hakuba area
Amazing hotel, great location, Free parking!
Stayed 2 nights in Feb 2018
Response from miyoshi on 12 Mar,2018
Thank you for using this time. looking forward to seeing you coming again.

10/10 Excellent

Yi Tse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The bed is a little bit hard for me
Response from miyoshi on 27 Feb,2018
Thank you for using this time. As for the bed, I will consider it for future study. I am waiting for the use of another

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a nice stay
4/5 stars for 4 hotel. The good: - Outstanding service from staff, quite friendly - Happy Hour aka "Happy Free Flow" 3-6pm daily. Vouchers given for this if you forgo room service for the day (advance notification required). - Clean rooms - Variety for buffet breakfast^ - Pick up from train station or bus station (advance notice required and a phone call when you've arrived) - Separate climate control in individual rooms - Can purchase lift tickets from reception for highly discounted rate - Local shuttle from outside hotel - Modern lobby and restaurant - Short walk into local area for restaurants (if you don't want to eat there/wait for a taxi/figure out local buses). The not so good: - Very firm beds, may suit some. However staff rectified with an additional mattress which was appreciated - Rooms outdated - Email communication. Only received replies to a small percentage of emails, and generally not within 24hrs (though within maybe 48hours once). - Shuttle services for ski-fields often very cramped, 1-2/hour (max) only in morning (to resorts) or back from resorts (afternoon).
Stayed 4 nights in Jan 2018
Response from miyoshi on 14 Feb,2018
Thank you for using this time. In the winter season it seems that the number of taxis is short in Hakuba village as a whole inconvenient. As for the bed, I will consider it for future study. looking forward to seeing you coming again.

10/10 Excellent

per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5stars
Wonderful, highly recommend.
Stayed 6 nights in Jan 2018
Response from miyoshi on 14 Feb,2018
Thank you for using this time. looking forward to seeing you coming again.

10/10 Excellent

Tung Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and comfortable, staff are friendly and helpful, though not many choices for breakfast food, taste is good.
Stayed 2 nights in Jan 2018
Response from miyoshi on 29 Jan,2018
Thank you for using this time. We are waiting for the use of another staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with Onsen
Great hotel with friendly and helpful staff. The onsite Onsen is very nice and a must after a day of skiing. Very good buffet breakfast. Great location. Would definitely return to this hotel.
Stayed 7 nights in Jan 2018
Response from miyoshi on 23 Jan,2018
Thank you for using this time. looking forward to seeing you coming again.