All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We loved every moment of our stay - the rooms are very luxurious, the staff are friendly and very helpful and the facilities are fantastic. It is located in such a peaceful place and it is very easy to relax and unwind here. We particularly enjoyed the breakfast, the grass tennis courts and spa pool.
Stephanie
Stayed 3 nights in Oct 2023
Response from Mangapapa Hotel on 22 Oct,2023
Kia Ora Stephanie,Thank you for posting your review. We are delighted to know you had a pleasant stay with us!We are looking forward to welcoming you on your next trip to Hastings.Kind Regards,
10/10 Excellent
Nikki
1 Jun,2023
Nikki
Stayed 1 night in May 2023
Response from The Mangapapa Team on 9 Jun,2023
Hello NikkiThank you for giving us a great review score. Our team is very proud of the work we are doing and the level of warmth and hospitality our guests are receiving. Thank you for staying with us and we look forward to hosting you again soon.
We thoroughly enjoyed our visit. The service was excellent and staff friendly. We ate every night in the restaurant and found the food to be delicious and beautifully presented We loved the setting and gardens and would have liked to stay longer
Gillian
Stayed 2 nights in Apr 2023
Response from The Mangapapa Team on 16 Apr,2023
Hello Gillian, Thank you for your wonderful review. Our whole team thoroughly enjoyed serving you and your husband, and appreciate your compliment on our service. Thank you for dining with us every night, our Chef was delighted to showcase the produce of Hawke's Bay. We look forward to seeing you both come back to Mangapapa soon!
The service on arrival was outstanding and the Hotel itself had a great feel to it. Definitely a five star plus
Sharon
Stayed 2 nights in Apr 2023
Response from The Mangapapa Team on 13 Apr,2023
Hello Sharon, thank you for your wonderful review. Our team works really hard to create a wonderful guest experience and I am delighted to see that you felt that. We look forward to being of service to you once again in the future. Kind regards
Hello John, Thank you for the absolutely positive review on our team and the property. We really appreciate you taking the time to complete our review. I apologise for the delay in responding to you. Many thanks The Mangapapa team.
Beautiful Hotel , just wish we could stay longer !
Dee
Stayed 1 night in Jan 2023
Response from The Mangapapa Team on 16 Feb,2023
Hello Dee, thanks you for your kind thoughts. We do have a lovely property and our team take a great deal of pride in their work. We look forward to welcoming you to Mangapapa in the future. Kind regards
It was more then we expected beautiful property and surroundings , awesome staff clean rooms and fabulous food , will definitely recommend this hotel.
Tunisia
Stayed 1 night in Oct 2022
Response from Mangapapa Hotel on 19 Oct,2022
Hello Tunisia, thank you for your generous feedback. We thoroughly enjoyed hosting you and your husband on our property. Glad you were able to enjoy the surroundings. Kind regards The Mangapapa Team
Hello Sharon
Thank you for your generous feedback. As a heritage property we can provide a unique environment for a guest stay. We look forward to welcoming you back again soon. Kind regards the Mangapapa team.
Amazing service by all staff, nothing was trouble for them all, meals are 1st class,
Room was refreshed when we went out for the evening, lovely detail touches for our stay.
Highly recommended and looking forward to staying again when I am in the Hawke’s Bay.
We could not fault anything.
Marty
Stayed 1 night in Mar 2021
Response from Guest Relations on 8 Apr,2021
Thank you so Marty for your kind words. The team are thrilled to hear you enjoyed your stay with us. We hope to see you again soon. The hotel is certainly a special place to stay.
i liked the house with its old charm, the beautiful grounds. service was very good and breakfast was sumptuous.
Verified traveller
Stayed 4 nights in Mar 2021
Response from Jevasha on 12 Mar,2021
Thank-you for your wonderful feedback. We are really happy you have enjoyed your stay with us here at Mangapapa Hotel, and hope to see you back in the near future.
Like: privacy, service,food, hotel itself . Dislike shower over bath tub . Difficult to enter /exit .mirror in bathroom not heated. Fogged up when shower on. Shower rose to low for tall person.
Verified traveller
Stayed 2 nights in Mar 2021
Response from Jevasha on 11 Mar,2021
Thank-you for your review. We are happy you enjoyed you stay with us and thank-you for your feedback. We will take it onboard and do hope to see you again in the near future.
We celebrated our Golden Wedding Anniversary here & it was perfect. Our suite was spacious with high quality fittings & linens. We had a very nice degustation dinner which was artistically plated ,& it was so nice that the chef brought us out a special celebration petit four platter at the end ,celebrating our special occasion .
We had a very nice breakfast the following morning too .
What a superb property. Very private and spacious. Staff were incredibly professional and respectful. The chef was an absolute delight to meet, and treated us with the most amazing dining experiences. Recommend to all.
James
Stayed 3 nights in Nov 2020
Response from Josie on 23 Nov,2020
Good morning James, thank you very much for the review. Chef also send her thanks to you. We hope to see you again soon. Best wishes, the team at Mangapapa Hotel
Beautiful room and facilities, fantastic service, lovely breakfast.
Verified traveller
Stayed 1 night in Sep 2020
Response from Emmalia S on 29 Sept,2020
Thank you for the wonderful review. We are so glad that you found your room to be beautiful along with our other amenities. We hope to see you again soon!
Fantastic stay at Mangapapa. Staff were so welcoming and friendly. Rooms are spacious and very comfy. My partner had a massage at the spa which was good the only downside being someone using the gym which is next door to the treatment room.
Dinner at the restaurant is also not to be missed.
Nicholas
Stayed 2 nights in Sep 2020
Response from Emmalia S, Guest Relations on 29 Sept,2020
Thank you Nicolas for the 10/10 rating and fantastic review. We are thrilled you enjoyed yourself and found our service to be exception. We do have plans to change the arrangement of the fitness center to alleviate any noise. We hope to see you again soon!
6/10 Okay
Verified traveller
Business traveller, Travelled with partner
18 Sept,2020
Liked: Staff & service, amenities
Lovely grounds food very over rated & pricey rooms nice but they need to be instructed on how to keep tiled showers clean ! I've stayed twice in different rooms and both showers were disgraceful, ground discoloured with body grease.
Verified traveller
Stayed 1 night in Sep 2020
Response from Emmalia S on 20 Sept,2020
Thank you for taking the time to review your stay and provide feedback to us. Our housekeeping staff is very thorough and we have a process in place that ensures rooms are up to our five star standards. We are an older property and there may be tiles with stains that cannot be removed but instead must be replaced which may have been the case in your room. Thank you for bringing this to our attention. We are glad you otherwise enjoyed your stay with us.
Such a lovely secluded place. Felt so cost & relaxing & the staff were so helpful and kind!!
Leigh
Stayed 2 nights in Jul 2020
Response from Emmalia S, Guest Relations on 28 Jul,2020
Thank you Leigh for the wonderful review. We truly feel like we've created the perfect retreat for our guests so that they can relax and savour their time away from home. We are so glad you enjoyed your stay and felt our staff where attentive to your needs. We hope to see you back again soon.
10/10 Excellent
Verified traveller
12 Jul,2020
Verified traveller
Stayed 1 night in Jul 2020
Response from Emmalia S on 15 Jul,2020
Thank you for taking the time to review your stay. We hope to see you again soon!
Lovely room, general area and restaurant. Outstanding degustation menu.
Tim
Stayed 1 night in May 2020
Response from Emmalia S, Guest Relations on 4 Jun,2020
Thank you Tim kindly for the 5/5 review! We are thrilled you enjoyed our location close to the town of Havelock North and our beautiful property. Chef Norka does an incredible degustation menu and we love that you found it to be outstanding. We hope you come back soon.
Thank you Daniel for taking the time to review your stay at Mangapapa. We hope you enjoyed yourself while you were here with us. We would appreciate any feedback you can share with us on how we could improve. Please feel free to send us a message or email at luxury@mangapapa.co.nz.
Nice friendly staff, excellent room. Location was a bit remote.
Verified traveller
Stayed 1 night in Feb 2020
Response from Emmalia S on 3 Mar,2020
Thank you for the 5 star review! We appreciate you taking the time to let other guests know how much you liked your room and our staff's customer service. We are 3 minutes away from the Havelock North Village and about 10 minutes from the coast. Guests can use our bicycles to ride into town however we do like that our property has the feel of a remote property. We hope to see you again soon.
We had an amazing time here and would definitely come back. The grounds and staff were amazing.
Verified traveller
Stayed 2 nights in Jan 2020
Response from Emmalia S on 3 Mar,2020
Thank you so much for the review! We are so glad to hear that you would return Mangapapa because we would absolutely love to have you. I will pass on your kind words about our staff because we try our hardest to provide the best possible customer experience to our guests. See you soon!
Lovely setting for this wonderful boutique hotel. Pluses are superb staff and exceptional food. Both the small elegant restaurant and the wood-paneled bar food are fantastic! Staff is extremely knowledgeable about all the local sights and their advice iscspot-on.
We love the tranquil settings, friendly staff, clean, spacious and tastefully decorated rooms. The breakfast is lovely. No complaints about the Mangapapa at all.