Best Western, Heart of England hotels

"Great night stop over to collect daughter from airport. Used leisure facilities gym and pool which were a great addition to short stay "

"Booked this hotel at short notice, and I am so glad that I did. The hotel is in prime location. Everything was spotless. Decent breakfast options. Would highly recommend and this will be my go to hotel when next in Birmingham."

"Great hotel, spotless, good service and breakfast… location good too!"

"Only comments are how hot our room was and breakfast waiting staff appear to have little serving training. There was a small fan in the room but could do with something more cooling or larger fan. Great facilities and although we didn't eat lunch/dinner, the food looked amazing. Waiting staff lent over us eating to clear plates of our party on a couple, of occasions, also took the fruit as I was picking & barged past us at the servery a few times. However, this experience wont put us off going there again and we will definitely stay there again"

"Wonderful stay with really great staff, extremely comfortable bed and quiet rooms. "

"Really friendly staff and experience. "

"I think every standard room should have glass wear and tea/coffee , water But I know it’s not only Ibis that cuts down on every need of the guests so they can then charge for those basic services . Check out times keep getting earlier but checkin times keep getting later . This is a general view of mine for almost every Franchised hotel however £30 fee for a night and the cleanness , efficiency, safety of the guests is more than reasonable. I slept very well too."

"My husband and I booked a one night stay at this hotel unfortunately my husband was taken ill on arrival and spent a week in hospital, the hotel staff and management were amazing they went above and beyond to enable me to stay close to my husband at a very stressful time, I cannot thank the whole team enough especially Richard."

"The hotel was ok as it was a very hot weekend i found the rooms very uncomfortable as for air-conditioning you had a fan in the bedroom to keep you cool only problem was you had to leave it on all night. Would i stay there again yes as long as the weather is not too hot "