Hotels in Helensburgh

"Great dinner "

"We booked an executive king room which we expected and we’re quite disappointed with the room being on level 4 which was the lowest level for this room with outlook directly into units opposite and only slither of ocean view and no views over the district so beware of this. We were advised to check when breakfast would not be busy to attend then, we got it off we got to breakfast around 7:15an and was pretty quite with heaps of tables available. Unfortunately the buffet breakfast was the icing on the cake as we found a thick dark black hair which looked like pubic hair in the mushrooms, which was very much a turn off. They took out room number and offered a free coffee which we accepted. Upon checkout we advised the front desk manager Bushra of our experience who we feel was not empathetic and said she can’t do anything as we paid through Expedia and breakfast was free as an Autumn promotion. We felt like we were being blamed rather than the hotel accepting any responsibility and apologising. She argued that the breakfast was included and we needed to ask for a better room. We had to reiterate it was not actually included and was a paid upgrade for through Expedia, after showing her the booking system she finally said she would refund the breakfast which was absolutely the least they could do and more acceptable than saying they can do nothing as we booked through Expedia which seemed like an excuse. Overall disappointing experience."

"Staff and room were great. Upstairs ‘neighbours’ were stomping/jumping on the floor at 3:30am, and there was a lot of noise outside my room in the hallway between 6-7:30am."

"It's ok "

"The beds are the most comfortable I have ever slept on. Sadly we were only there for brief layovers. It’s worth booking several days just to sleep! The staff are very helpful and kind. They have airport shuttle service and will keep luggage after check out for you to enjoy the city before your flight out. We stayed on our way out of country and back in and were pleased both times. "

"Good place to stay if you are flying in or out of Sydney. Very good restaurant menu and breakfast. The airport shuttle is additional $charge."

"Disgusting, aircon was barely working, found bugs on my bed, moldy shower and bathroom seat and smelt disgusting, i was disgusted nothing was working at all and i felt very dirty "

"Short stay, helpful to have plenty of eateries nearby."

"Lovely friendly, positive attitude. Nice food."