Dear Benjamin,Thank you for taking the time to share your feedback following your recent stay at Aluna Hotel. We appreciate all guest reviews as they help us improve our services.We are sorry to learn that your experience did not meet your expectations, and we would appreciate it if you could provide more specific details regarding your concerns. Your feedback is valuable to us, and we would like to address any issues you encountered during your stay to ensure a better experience for our future guests.If you would be willing to share more details or provide specific feedback, please feel free to do so. Your input will assist us in identifying areas for improvement, and we are committed to making necessary adjustments to enhance our guest satisfaction.Once again, we apologize for any inconveniences you may have faced, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Trong,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're glad to hear that you had a positive experience with our staff and found our hotel to be a great place to stay. We apologize for any inconvenience you experienced with the spotty WiFi. Your feedback is valuable to us, and we will look into improving the WiFi connectivity to provide a better experience for our guests.We appreciate your review and hope to welcome you back in the future for an even more enjoyable stay.Best regards,Bao Nguyen (Mr.)Front Office Manager

Dear Hamidah Bte,Thank you for taking the time to review your recent stay at our hotel. We're sorry to see that your experience was not up to your expectations, resulting in a 3 out of 5 rating. We truly value your feedback and would appreciate any additional details you can provide regarding your stay. Your input helps us identify areas for improvement and enhance the experience for our future guests.If you would like to share more about your stay or have any concerns, please don't hesitate to reach out. We hope to have the opportunity to better meet your expectations in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

Hello Binti Ismail Saidatul,Thank you for sharing your feedback regarding your stay at our hotel. We're delighted to see your perfect score of 5 out of 5 and your comment about our convenient location. We indeed strive to provide our guests with easy access to nearby attractions and amenities.If you have any further comments or suggestions, feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Bao NguyenFront Office Manager

Thank you for choosing Sunrise Central Hotel for your staying. We appreciate your feedback and use it to review and improve our services! Hope to serving you next time

Thank you for choosing Aluna Hotel for your staying. We appreciate your feedback and use it to review and improve our services! Hope to serving you next time

Dear Ms. Van, Thank you for your valuable comment and we are pleased to know that our associates were able to provide you with friendly service. We have noted your comments regarding the bed and room. Please accept our sincere apologies for any inconvenience this may have caused during your stay. We are looking forward to welcoming you back in the near future Best regards,