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Reviews of Metro Point Ben Thanh Hotel

3 out of 5
Metro Point Ben Thanh Hotel
27-29 Truong Dinh St., Ben Thanh Ward, Dist 1, Ho Chi Minh City

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 154 reviews" "
Rating 8 - Good. 68 out of 154 reviews" "
Rating 6 - Okay. 32 out of 154 reviews" "
Rating 4 - Poor. 8 out of 154 reviews" "
Rating 2 - Terrible. 6 out of 154 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

AMOS

Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top floor Breadfast variety with a view and friendly staff
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities
HAVE EXTRA CHARGE WHEN I CHECK IN.
Stayed 3 nights in Oct 2019

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Stayed 2 nights in Mar 2019

6/10 Okay

Abraham

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I would say that service was good. However, administrators need to change the perception. The price of hotel have suit with features.
Stayed 3 nights in Jan 2019

8/10 Good

Joann

Liked: Staff & service
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The aircond in our room wasn't working, but the hotel replaced it with a portable cooling fan. It wasn't perfect, but it did the job. Breakfast was alright. There are halal options, but the halal/non-halal signs aren't very visible. Building is slim and goes up to level 11, hence it can be a long wait for the lift.
Stayed 4 nights in Oct 2018

8/10 Good

WAH CHEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with friendly staff
Very good value for money. Great location; friendly, helpful staff; good breakfast. Wifi throughout premises
Stayed 3 nights in Aug 2018

8/10 Good

CHEN

Liked: Cleanliness, staff & service
HCM redux
Friendly , very helpful ,super convenient
Stayed 3 nights in Aug 2018

10/10 Excellent

Rustam, Ho Chi Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to shops
Hotel need to improve on the shower water, overall experiance fabulous with the hotel staff as they are helpful and friendly. Breakfast was good.
Stayed 2 nights in Mar 2018

10/10 Excellent

Prof., Davao City, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good value
Really appreciated the luxury room upgrade we got. Enjoyed the jacuzzi! The lower street noise levels on the higher floor also helped us get a better night’s sleep. Breakfast was good!
Stayed 1 night in Apr 2018

4/10 Poor

Thai, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Towels, old and in very bad condition, are still being used . Many of them are discolored and torned. I asked hotel staffs to replace them. Another set of towels were sent but dont see any better.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Convenient location, helpful staff, great breakfast!
Stayed 6 nights in Mar 2018

6/10 Okay

Khoo

Disliked: Cleanliness, property conditions & facilities
Disappoint stay
Definitely not worth the price. Only good point is the location. The room is run down. Toilet door spolit. Even after house keeping and find many hairs. No free WiFi and don't even have a "do not disturb" tag. Only 1 lift and smelly.
Stayed 4 nights in Mar 2018

4/10 Poor

vincent

Disliked: Cleanliness, property conditions & facilities, room comfort
SO SO
room so so..NO wifi bathroom dated..threadbare dirty towel to put on floor when stepping out of TUB..
Stayed 1 night in Mar 2018

6/10 Okay

Dinesh Kumar

Stayed 2 nights in Feb 2018

10/10 Excellent

LSM, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Centralised location, near to Ben Tanh market and shops. Staff can speak English and helpful. The hotel room was comfortable and clean. The breakfast was great and the Captain was very helpful and friendly.
Stayed 2 nights in Feb 2018

6/10 Okay

Cameron, Toronto

Liked: Cleanliness, staff & service
Without warmer water for shower
I stayed at the Bloom Hotel for 2 nights. Overall, the hotel was ok except there wasn't warm water for my shower. The maintenance staff tried to fix it but without much success. This is the main problem that will stop me from going back. The good things about this hotel is that the breakfast is well prepared, and the staff is quite friendly and professional.
Stayed 2 nights in Feb 2018

6/10 Okay

Nicole

Liked: Staff & service, room comfort
Disliked: Cleanliness
Beds were confortable, bathroom dirty The entrance, halls are redone but the rooms need lift.
Stayed 1 night in Feb 2018

6/10 Okay

Diana, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We stayed here 4 nights and we liked the location since it's close to the main attractions. Staff was nice and we did get breakfast that had many options. Their airport shuttle, phone calls, and laundry service, especially this one are quite expensive though, for Vietnam prices. We worked out in their gym, which was just 2 treadmills and an elyptical, pretty basic. Overall a nice decent hotel close to everything.
Stayed 4 nights in Feb 2018

8/10 Good

BOON KHIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

2/10 Terrible

Thai, Washington DC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel towels worse than rags i use at home
It is sad to say hotel provided towels are terrible. Those towels pass and of life, it is no longer white, turn to yellow. it shows there is no respect to customer. After my complain to the manager at front desk they make correction right away. However, the same problem in next day.
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Not quite as good as it looks online.
Somewhere in this hotel they have one room nicely made up that they use for their professional photography, the actual guest rooms look nothing like the promotional images on any of the booking websites or what is shown on their own website. Whilst booking I decided to upgrade myself to a de-luxe room and it was nowhere like the spacious room shown in any pictures posted online. I had to change rooms once because of ants running over my pillow and the second room was just as small and under furnished as the first. The rooms are very dated they could all do with a facelift, if it wasn’t for the modern flat screen TV I would have dated this room as mid eighties. The bath towels look fresh and fairly new but they don’t provide hand or face towels and they are quite stingy with shampoo & soap, I had to go in search of a refill. The breakfast for this class of hotel was up to standard, although mostly local food there was plenty of toast, fresh fruits, eggs any style (except poached) cooked to order and a daily special made to order. The breakfast is served on the eleventh floor where you get a morning high level view of district 1.
Stayed 5 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price and tries to con with extras
Watch out! They offered me free late check out and then tried to make me pay for half day. Other than that, hotel could do with an upgrade - rooms are old and many have windows facing directly into walls and air conditioning that can't cope with the weather. Not worth the price.
Stayed 1 night in Dec 2017

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Very good hotel, well located
Stayed 1 night in Dec 2017

8/10 Good

PAT, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel well situated and within walking distance of many tourists attractions Breakfast quite good Helpful staff
Stayed 3 nights in Nov 2017

8/10 Good

Mr Ali Ampang, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to Halal Food and Tudung shopping
good
Stayed 3 nights in Nov 2017

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding......
I've been to Ho Chi Minh many times and i will 99% stay in my favorite hotel(Bloom Saigon),The place is pretty convenient, Strongly recommended to stay here. Breakfast was delicious and the staff are really friendly, Extremely nice and professional staffs always available to help in case we need help. Always someone by the door open the door and call taxi for us, the staff are really......nice and helpful, especially Miss Jenny(Thanks) i can't find any complaint, hope next visit I can find one and see how your staff react? hehe..he..
Stayed 2 nights in Nov 2017

8/10 Good

Peter, Washington, DC

Liked: Cleanliness, staff & service, room comfort
Pleasant Stay near Ben Thanh Market
This is my third stay at the Bloom Hotel. Very pleasant, affordable hotel near everything you want to see and do in District One. The room is very comfortable and the breakfast is outstanding. Nothing fancy, but, very comfortable for those that don't require "Upscale" environments. I will return again..
Stayed 2 nights in Nov 2017

8/10 Good

WAH CHEONG

Liked: Staff & service
Hotel with good location near Ben Thanh market
Reasonably priced hotel with good location near to Ben Thanh market; many shops and restaurants nearby. Only one lift which is rather slow.
Stayed 2 nights in Oct 2017

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every detail. thanks
Stayed 2 nights in Oct 2017

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Overall good
Great service. Awesome location.
Stayed 2 nights in Sep 2017

10/10 Excellent

shaden, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location!! Excellent staff
Good location. Walking distance to all areas of interest. Staffs used good balance and judgement when dealing with all. Tail from reception is a good role model for all there. Doormen were very helpful. Superb breakfast from 11th floor overlooking the city safe place
Stayed 6 nights in Aug 2017

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
Very good customer service and trustworthy
Stayed 2 nights in Aug 2017

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
We stay this hotel many many time .The hotel location is good as just nearby Ben Thanh Market are of walking distance from the hotel. The room is clean and even though we can hear some noise from outside during daytime, Staff are friendly and helpful. The breakfast is good with many choices. Overall is a pleasant stay for us, will stay again if we visit HCMC again. See you ..
Stayed 9 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location but that was all.
Told we had won the daily upgrade but think that was a lie. The room they put us in was sooo noisy till well after 1.00 in the morning and a brass band woke us at 5am and went off and on till after 7. When I spoke to the reception they could not believe that the room was noisy but there is no way they could not have been. They did look sheepish about the upgrade when we confronted them. Breakfast below par.
Stayed 1 night in Jun 2017

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel condition poor, buds bed. I would not come back to this hotel.
Stayed 1 night in May 2017

8/10 Good

Raine

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2017

10/10 Excellent

Dennis, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly staff
Attended to our needs deligently and made our stay so pleasant.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and close to a lot of attractions
Didnt know what to expect in Vietnam and found this hotel on expedia. Very friendly staff and served a great breakfast. The room cleaned everyday by the sweetest mature lady and just so full of big smiles. I would for sure stay here again .

8/10 Good

Samuel, Singapore

Liked: Staff & service
Good Location.
Hotel is close to Bến Thành Market. Hotel staffs are friendly. Room is clean but bathroom drainage is slow and unable to take a long shower.

8/10 Good

Danny

Liked: Cleanliness, staff & service, room comfort
good breakfast
Room is big, but the condition a bit old

8/10 Good

joanne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Functional budget hotel in great location
Top notch service, great location, but dated hotel. As in, stains in the curtains, marks on the walls, only one (very old) elevator. Delicious and diverse breakfast.

2/10 Terrible

Max

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do avoid this place.
Utterly disappointed with Expedia's available reviews since the hotel is in such condition that we had to look for another solution IN THE MIDDLE OF THE NIGHT after a travel of 9 hrs. I can't understand how Expedia can support this rating and allow this to happen. The hotel has serious problem with hygiene and maintenance. No one with minimum standards of health could have accepted the several rooms the hotel staff showed to us in an attempt to save the situation. Clearly the hotel ineptitude and poorness is under their management direct responsibility. What I cannot understand is how Expedia can still support the 4 stars attached to this lurid place.

8/10 Good

quyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room
Good location. Near by Ben thanh market.

8/10 Good

Sam, Sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Halal food.
There's no indication or signage indication on halal food. Maybe can improve on that as most of the tourist are Muslim. Not forgetting the cutlery and plate also must be separated. Hopefully with this review more Muslim will eat at the restaurant without any doubt.

8/10 Good

Ming Kiat

Liked: Staff & service, room comfort

10/10 Excellent

Olivia, Nanaimo, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of the action!
We had a lovely stay at Bloom Hotel. The staff were friendly and helpful, and the room was perfectly clean and comfortable. Wifi was great, breakfast on the roof was incredible, and hotel location was central to all tourist attractions. We would definitely recommend!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel
The elevator is a little slow. And the electric power is not stable on that day.