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Reviews of My Friends Hotel - Hostel

1 out of 5
My Friends Hotel - Hostel
572B/4 Tran Hung Dao Street, Ward 2, District 5, Ho Chi Minh City

Reviews

6.0
Rating 10 - Excellent. 3 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 7 out of 21 reviews" "
Rating 4 - Poor. 3 out of 21 reviews" "
Rating 2 - Terrible. 4 out of 21 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

10/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Stephan

Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very welcome there. Beautiful hosts very helpful even withdtanding the language barrier. Would have no trouble whatsoever recommending this place to other hostel goers! Such a clean and well maintained place. A little bit away from the centre but so serene and calm. Thankyou every at My friends
Stayed 7 nights in Apr 2020

2/10 Terrible

Shaun

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Hana on 9 Mar,2020
Dear Sir, Thanks for your review. We are sorry for inconvenience about your stayed. we hope we have chance to service you again. Good luck!

2/10 Terrible

Nicola, London

Disliked: Staff & service, property conditions & facilities, room comfort
Research it first to be sure
The hotel is about 40 minutes away from the location on hotels.com,Google knows where so look there first. It's down a road taxis struggle to get to. We booked a room with black out currants and were given a room with no windows. We were then 'upgraded' to a room with windows but no black out curtains... It had a frosted glass front door that let all the light from the hallway and room opposite in. There is a tiny wet room with no rain heat shower, and no chance of that deep soak tub on the listing. The pool is a think green colour that looks to have been that easy for a while. The cleaning mechanism is dismantled beside it. Reception didn't seem bothered and were reluctant to tell us when it would be cleaned, it was always too be done tomorrow. The room itself is dusty, do not look behind the TV (which feels like it will fall off the wall if you try to touch it) as it's think with dust. We plugged in a chromecast and instantly regretted it. The bed is solid, whereas the pillows melt away under the weight of your head. The duvet is tiny, we ordered another. The air conditioner in our room was stuck on, the remote didn't work. To end on a positive note, the lift worked and it has WiFi.
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Not recommended
Hotel was ok. Appeared to be under construction, dust everywhere and building works going on internally. Power went out about 3 times during our stay and was out for about an hour each time. Pool didnt look clean, so did not use and rooftop area was uninviting. Location on hotels.com was wrong, had to google maps once we got there and location is down an ally, completly out of the way. About 40 minute walk to city attractions.
Stayed 3 nights in Mar 2019
Response from Hana on 13 Jun,2019
Dear Sir/Madam, Thank your for your comment. We are very sorry about this inconvenience We will try to improve our service better. We hope we have chance to service you again. Best regards, My Friends Hotel Hana

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This hôtel is really not clean and bad smell in th room. Stayer there 3 nights and they Never clean the room. Thé pool is also dirty. There was empty bottle and garbage at the pool and was Nevers cleaned durign my star. Thé location is also really bad. Just go somewhere else.
Stayed 3 nights in Jan 2019
Response from My Friends Hotel on 22 Mar,2019
Dear, We sincerely thank your comments about the hotel. Very sorry for this imperfect experience. Hope we serve you again. I am sure it will be better Best regards

2/10 Terrible

jeremy

Disliked: Staff & service, room comfort
Don't stay here.
The room is nice but it is really far from everything. They don't provide airport transport at least not reasonable. They asked me to pay 20 dollars but that cost way more than any taxi. The hotel is not close inof to walk anywhere. You have to get a taxi for everything. They were rude also when I asked about the airport trasport they kind giggled about it. I would not recommend you stay at this place. Although the room is nice the quality of everthing else is poor.
Stayed 4 nights in Jan 2019
Response from Duong on 24 Mar,2019
cảm ơn bạn đã đến khách sạn của chúng tôi

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2019
Response from Reception on 26 Jan,2019
Thank you for your review of the hotel. Sorry for making you feel unsatisfied with certain points of the hotel. We will try and hope to have the opportunity to serve you again. Best regards

6/10 Okay

GARRY

Disliked: Room comfort
Bad location
Location shown on map 10 km. from hotel location..
Stayed 1 night in Jan 2019
Response from Hana on 9 Jan,2019
Dear GARRY, Thank you for your review. Our hotel is located in the heart of District 5. It is only about 2.5 -3km from the city center. We hope we had the opportunity to guide you. Thank you! Kind regards, My Friends Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018
Response from Hana on 6 Jan,2019
Dear Sir, Thank you for your review. We hope you had good time at our hotel. Good luck! My Friends Hotel

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth in
The condition of the room was not very good. There was no toilet seat and it was very clear that is was a former hotel which had been fine, and now they had put in the very minimum and in some case less than that. There was small ants and mold in the bathroom. They say they have a pool, but it was never open due to cleaning which we were told would be done our first day there. The area is okay, but it is a bit far out of town. Would not stay there again and think you can get more for your money somewhere else.
Stayed 4 nights in Dec 2018
Response from receptionist on 6 Jan,2019
Hi, We are so sorry for your experience at my hotel and we will fix it now. We are always happy to serve you. Thanks for your comments.

2/10 Terrible

Luca

Travelled with family
Stayed 4 nights in Dec 2019
Response from Hana on 26 Jan,2020
Dear Luca, Thanks for your review. We will check and improve our service. See you next time. My Friends Hotel

6/10 Okay

WON JUN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
다른방을 줬어요..안좋은방을 줬어요
배정된 방보다 작은방으로 줬어요...말이 안통해요...사진에 나온 방으로 안줬어요..주소가 안맞아요
Stayed 1 night in Sep 2019

6/10 Okay

Hanna

Liked: Cleanliness, property conditions & facilities, room comfort
Smutsig pool och lågt långt ifrån centrum. Personalen kunde inte engelska. Fick vad man betala för. Annars fräscha rum.
Stayed 1 night in Mar 2019
Response from Duong on 25 Mar,2019
cảm ơn bạn đã đến khách sạn của chung tôi

8/10 Good

Sofiane

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Very clean and big room, staff very friendly, simple but good for price. A little bit far from touristic area but sometimes it is good. Air conditioning sound was anoying.
Stayed 1 night in Mar 2019
Response from My Friends Hotel on 23 Mar,2019
Dear, We sincerely thank you for your comments. Very pleased to serve you again. Best regards

8/10 Good

Veronica

Liked: Staff & service
Disliked: Room comfort
Inte som vi tänkt oss men ok ändå
Hotellet i sig var helt ok men sängarna var bedrövligt hårda, kunde lika gärna sovit på en parkbänk ur just den synvinkeln. Bodde på rum med 2 stora sängar, mkt god service av personalen. Nackdelen var väl att det inte alls låg nära marknaden & centrum som i beskrivningen men man tar sig lätt dit med buss som stannar i stort sett utanför för endast 5000vnd=~2,50kr/pp Prisvärt om man stannar nån natt men sängarna tar död på ryggen.
Stayed 1 night in Mar 2019
Response from My Friends Hotel on 22 Mar,2019
Dear, We sincerely thank you for your comments. Very pleased to serve you again. Best regards

8/10 Good

Elin

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2019
Response from Hana on 22 Mar,2019
Dear Elin, Thank you for your review. We hope we have a chance to service you next time. Good luck and See you. My Friend Hotel Hana

4/10 Poor

luca

Disliked: Cleanliness, property conditions & facilities, room comfort
L'albergo non rispecchia le caratteristiche descritte, nemmeno la posizione sulla mappa! La camera non era bella come in foto, il materasso scomodo e la pulizia rasciava a desiderare! A quel prezzo si può trovare di meglio
Stayed 2 nights in Jan 2019
Response from Reception on 26 Jan,2019
Thank you for submitting a review for the hotel. The hotel offers a full range of services and is suitable for the service package you choose. We always want to serve you better next time. Best regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Detta hostel är helt fantastisk! Rent och fräscht. Trevlig loung att hänga i. Vi sov i doorm rum. :)
Stayed 3 nights in Jan 2019
Response from reception on 26 Jan,2019
Thank you for rating the hotel. We will try harder to bring the perfect experience to our customers. Thank you very much!

6/10 Okay

Verified traveller

Sov där en natt. Det var varken bra eller dåligt dock trist att poolen stänger redan klockan 16.00. De hade bra Wi-Fi och tjejerna i receptionen var trevliga och hjälpsamma även om de knappt kunde någon engelska.
Stayed 1 night in Jan 2019
Response from Hana on 6 Jan,2019
Dear Sir/ Madam, Thank you for your review. It is helpful to improve our service to another customers better. We hope we have a chance to service you next time. Good luck! My Friends Hotel

8/10 Good

Dmitrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Тихое местечко
Хорошая, ухоженная территория, до центра 5-8 мин на байке, бассеин не глубокий, детям понравилось
Stayed 3 nights in Dec 2018
Response from Hana on 31 Dec,2018
Dear Тихое местечко, Thank you for your review. It is helpful to improve our service so far. We hope you choose our hotel again when you come to HCM city again. Good luck! My Friends Hotel