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Dated property with poor customer service.
We arranged to arrive late, then asked for 15-30 min late check out (1015-1030AM). We were rudely advised that was impossible as it would inconvenience the cleaning staff (?). Functional albeit dated rooms.
Craig
Response from Pam on 24 Mar,2024
Asking for a late checkout an hour before you are due to leave is not acceptable.When you knew you were to check in late that would have been the time to ask and we could have been better organized for cleaning your room later.Take note for future bookings
10/10 Excellent
Annette
Travelled with partner
21 Mar,2024
Liked: Cleanliness, staff & service, amenities
The best thing about this unit was it had an 'electric stove', so we rushed to the local Supermarket for meat and vegetables and had a lovely home cooked dinner. The only place we stayed in with a stove, magic, please dont remove it, as one does miss home cooking.
One of the largest units we have stayed in on this trip . Jamie keeps the property in great condition and kitchen is well supplied for all needs . Easy walk into town for dinner
Nice place to stay. Large kitchen and bathroom. Beds were comfortable. Good wifi. Easy to access and park. Noise from neighbours only detrimental thing.
Excellent location, within walking distance to the centre of town. Clean and comfortable, hosts were friendly and helpful. The only negative was the very firm bed, but thats personal preference.
Great motel and walkable to the center of Hokitika. Clean room and friendly front desk! I would recommend this motel to anyone looking to stay in the area!
Lovely and simple little unit. Clean with all the necessary cooking facilities. Able to use washing machine and dryer at a cost of $12.00. Would have loved a fan in the room but overall - happy and good value for money.
Pleasant and convenient stop for getting to places like Shantytown. Helpful and courteous reception.
Carolyn
Stayed 2 nights in Feb 2023
4/10 Poor
Wally
Travelled with family
13 Feb,2023
Disliked: Property conditions & facilities
Property was quite shabby with paint scuffs where the cupboards have srapped against the walls. Unknown to us and not pointed out, was there was a charge to have our kayak in the room. Obviously we were doing C2C so that should have been mentioned. No idea why an inanimate object would attract a charge. They will be charging to have suitcases in the room next.
Wally
Stayed 1 night in Feb 2023
Response from Mel on 13 Feb,2023
Hi Wally, Thank you for your review unfortunately being the weekend of the Coast to Coast we were 99% full when you made your booking which meant you had the very last unit which is the last unit requiring decoration this winter in saying that the unit was still presented in a clean and tidy state. In regards to the kayak we don't allow any kayaks under any circumstances in the motel units as there is to much damage dragging a 6 or 7 metre kayak, most of our guest understand that the units are not garages and arrange a locking system of their vehicles. You were not charged a fee. We are lucky to have given you the older unit given you think that having very large outdoor kayak in a unit is acceptable . I hope you at least enjoyed the pizza oven I gave you to cook your pizzas.