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Reviews of Dreamwave Hotel Ilagan

3 out of 5
Dreamwave Hotel Ilagan
Pan Philippine Highway Baranggay Alibago, Ilagan

Reviews

6.6
Rating 10 - Excellent. 6 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 4 out of 22 reviews" "
Rating 2 - Terrible. 4 out of 22 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

2.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this facility were A . They made us feel at home and went out of their way to make our stay comfortable and enjoyable
Stayed 2 nights in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
They serve the food cold. Serve hot drinks with cool warm water, how to meet x your coffee or Milo when the water is not hot enough. Ask sauce for the food they serve but already consumed the food not even arrive the sauce and not been serve at all. Need to improve the service especially food serving
Stayed 2 nights in Feb 2019
Response from Shiena on 25 Apr,2019
Good day! Thanks for your review. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Respectfully,

8/10 Good

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Ken on 27 Feb,2019
Good day! Thank you for giving us feedback. We'll try to assess your concerns. Thank you, God Bless!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were checked into a room with a broken hot water heater, the staff knew and laughed about it when we complained, “ oh we know”. The noise from the function Hall was terrible and we were told no to all suggestions to deal with it. The room was dirty and the towels, mat and sheets were stained. I was told scrambled eggs were unavailable for breakfast, only sunny side up was available? Makes no sense unless the scrambled egg chef had a day off! Terrible motel, not even a hotel, will never spend money here again.
Stayed 3 nights in Dec 2018
Response from Ken on 18 Dec,2018
Good day! Thanks for your review. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day. Thank you very much. Respectfully, Ken, Hotel Operations Assistant

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Nov 2018
Response from -shane kasilag on 14 Nov,2018
Thanks for staying with us. We appreciate your feedback :)

10/10 Excellent

Valerie

Liked: Cleanliness, room comfort
Comfy beds
Our room premier with 2 beds is very affordable shared by 4 adults with no extra pay and also includes free breakfast for all of us.It's clean and we'll lighted too. We had a nice and comfortable stay. Will surely avail next time we visit ilagan.
Stayed 2 nights in Oct 2018
Response from abby on 7 Nov,2018
Good day Ma'am, Thank you for a good feedback and thank you also for choosing Dreamwave Hotel Ilagan. Hope to see you again soon and we are always here to serve you! Thank you and Godbless :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent hotel personnel and service though the breakfast is not that good and there's no security guard present when we were there.
Stayed 1 night in Aug 2018
Response from -anj on 16 Aug,2018
Good day Ma'am/Sir, We appreciate your thoughts in order to improve and maintain our facilities and services. We're looking forward to see you soon. Thank you and God bless

10/10 Excellent

Chris, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are excellent, attentive and friendly. The check in and check out process was handled efficiently.
Stayed 3 nights in Jul 2018
Response from abby on 6 Aug,2018
Hi Sir, Thank you for the wonderful comments. We really appreciate it. Hoping for you next stay with us. Godbless! :)

6/10 Okay

Anne

Hot water in room was not working well... rooms are big.. loctaed beside the mall.
Stayed 1 night in Jul 2018
Response from Aaron on 1 Aug,2018
Thank you for sending us a feedback. We appreciate your thoughts in order to improve or maintain our facilities and services. We're looking forward to see you soon. Thank you and God bless

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2018
Response from Aaron on 1 Aug,2018
Thank you for sending us a feedback. We appreciate your thoughts in order to improve or maintain our facilities and services. We're looking forward to see you soon. Thank you and God bless

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Des on 26 Jul,2018
Thank you for staying with us. God bless

6/10 Okay

Mary Bess

Liked: Cleanliness, room comfort
Dreamwave Hotel
Phones is not working, i have to go down to the front desk for our breakfast. In my 4 days stay they did not clean our room and change our towels. All employees are accomodating and polite
Stayed 4 nights in May 2018
Response from Des on 26 Jul,2018
Hi ma'am Mary Bess! We appreciate you for taking time to give your comment about your stay with us. Your concern about our intercom and make up room request will be noted and we will assure you that we will work on this to improve more our service. Our main goal is to make your stay memorable and satisfying. we are looking forward for your next stay with us. God bless!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for provincial area.
Had a great 12 day stay a Dreameave, very clean, big room with huge king size bed, but amazing friendly and respectful staff.
Stayed 11 nights in May 2018
Response from Des on 26 Jul,2018
Hi Sir Michael! We are so ecstatic to know that you enjoyed your stay with us. Consider Dreamwave Hotels your home away from home. Till your next stay Sir Michael. and see you very soon. God bless!

4/10 Poor

Adolfo, Ilagan, Isabela, Philippines

Disliked: Staff & service, property conditions & facilities, room comfort
Not customer comfort/privacy tuned.
Instruction on room facilities use were meager or non-existent. You have to discover/ask how to operate room facilities. Hot/cold water control is by luck. Leaking water joints. WiFi, on and off. Loud noises outside that can be heard in the room. Staff excuses were: Sorry we're having problems; We forgot; Sorry, sorry, sorry...
Stayed 6 nights in Jan 2018
Response from Aaron on 31 Jan,2018
Good day Mr. Adolfo, We appreciate your feedback, i'm sorry to hear you had a bad night's sleep because of the noise. We assure you it will not happen again. and regarding to the maintenance, we appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day. Thank you very much.

4/10 Poor

Jun

Disliked: Property conditions & facilities, room comfort
Only good choice for the area though...
Contrary to per room info in the ad, no slippers were provided; hot/cold shower control is terrible and one might suddenly go from very cold to very hot without making any changes; did not get the ordered free breakfast on the first day with a ' we are sorry response' as the only explanation... The room lighting placement needs a lot to be desired --- had to plug/unplug and move lamps
Stayed 2 nights in Jan 2018
Response from Aaron on 24 Jan,2018
Good day! Thanks for your review. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our services/facilities. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day. Thank you very much.

2/10 Terrible

jay, sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are so inconsiderate. They can get so loud in the corridors even in wee hours.
Stayed 1 night in Dec 2017
Response from Aaron on 24 Jan,2018
Good day! Thanks for your review. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day. Thank you very much.

2/10 Terrible

Milet, Manila

Disliked: Property conditions & facilities, room comfort
hotel with good interior design only
room 312 hot shower not functioning room 311 very old furniture no intercom, no wifi signal, no landline, no communication available - super TERRIBLE the same breakfast choices everyday; food delivered 6AM (not cook per order) and served until 10AM - FOOD SAFETY ALERT! lobby with luxurious design but not warm & accommodating for guests, no table & elec. outlets available for business use hope you are open-minded and not insulted with this constructive feedback, meaning you can post this for improvement purposes and for public awareness, and if you really care. Thanks.
Stayed 5 nights in Nov 2017

10/10 Excellent

ABIGAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
all good
Stayed 2 nights in Aug 2017
Hello Warmest Greetings from Dreamwave Hotels and Resorts Thank you for a good feedback and thank you also for choosing Dreamwave Hotel Ilagan. Hope to see you again soon and we are always here to serve you! Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
The addition of free breakfast is a plus over my last stay, but there is no resturant or ice. staff was courtious and polite. I would say that Dreamwaves is the best hotel in Ilagan City.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best and Modern Hotel in Ilagan City
Location is good, next to a big shopping mall which has fast food restaurants and supermarket. Service is very good and friendly. Bedroom is clean and comfortable but we have some problems to access the wifi in room, hope the Management will look into improving the signal. However, the wifi signal in lobby is good. McDonald's breakfast was provided which is a good choice for guests. Highly recommended for all especially business travellers.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
They have potential
Before I state my opinion I would like to say that this hotel has a lot of potential. It looks like we were just unlucky to book too late. We were given the last option possible for a room which was the annex. This was a room right next to their event hall in which there was a rehearsal the day we checked in and the actual event the morning we woke up. It was very loud and sleeping soundly was out of the question. They do have a nice shower and super comfortable bed though. I do give a thumbs up for that. Food wasn't anything special either so you might be better off getting breakfast somewhere else instead of paying for it.