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Reviews of Waverley Guest House

3 out of 5
Waverley Guest House
25 Union Street, Inverness, Scotland

Reviews

6.4
Rating 10 - Excellent. 85 out of 627 reviews" "
Rating 8 - Good. 190 out of 627 reviews" "
Rating 6 - Okay. 153 out of 627 reviews" "
Rating 4 - Poor. 116 out of 627 reviews" "
Rating 2 - Terrible. 83 out of 627 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Small problem called stairs
The only problem is that the Waverley is above other spaces and unfortunately there is no lift which I found a little difficult as stairs are awkward for me being disabled apart from that it's a fantastic place to stay
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Oct 2023

2/10 Terrible

Payton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely disgusting. Many thing in the room were broken. There was water leaking into the bathroom. The bar across the street had the music blaring until 4 in the morning
Stayed 1 night in Oct 2023

4/10 Poor

Gordon

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Raymond

Disliked: Property conditions & facilities
Room was very basic. Open storage with 2 mixed hangers only No towels on arrival, none available when requested. TV did not work - no signal. Not cheap and not cheerful!
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Recent experience
As soon as I walked in my room smelt strange and it was emanating from the carpet. The room was very simple. I checked my bed sheets and they looked clean but I couldn't get over the smell from the carpet. I had a closer luck with the torch on my phone & spotted a bed bug running along the carpet- I've had experience with bed bugs before so I knew what they looked like. They are an absolute nightmare to get rid of once you have them- so I immediately left the guest house and wandered around Inverness at midnight trying to find somewhere else to stay. I won't book here again and wouldn't recommend.
Stayed 1 night in Sep 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here!
The employees smoke just outside the door so smokey inside. Carpeted steps entry dirty and needed vacuumed. Hotel was rough, unvacuumed carpet, duct tape on frayed seam. Room had missing woodwork, mildew on shower ceiling, no ventilation, very temperamental shower, difficult to get temp right. Room door had been recently repaired, with raw wood. Bathroom grout missing or dirty on floor and tile loose and cracked. No hot water in sink or drain stop. Overall it accomplished the purpose of shelter but WAY overpriced for the shabby condition of the place. I will not recommend, very disappointed.
Room door
Shower ceiling mildew
Shower wall missing grout
Bathroom floor cracks
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Jess

Disliked: Amenities
Stairs to reception , room poky and only one curtain up . Only one towel.shelf for wardrobe in very very poor condition and dirty had to use chair for clothes , chair seat saggy and no room by the bed to get in breakfast basic with no staff available to request hot water people sitting smoking on door step when I returned in the evening felt intimidated entering . I am a 76 year old female and I only stayed one night More like a doss house than guest house
Stayed 2 nights in Aug 2023

10/10 Excellent

Alan

Stayed 2 nights in Aug 2023

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not a hotel but more of a hostel. I can say with confidence there were no bugs or mice. The hotel cleaning staff had a clean bed that was nicely made. The toilet was filthy, the shower broken and no toilet paper. The music blared until 2 am. We barely slept and did not leave the room to use the facilities in middle of the night due to fear. I made a complaint to the front staff to deaf ears. We did not stay both nights but left and had to take a train to Glasgow to get a room. We paid over 500 Sterling pounds for two nights. I strongly do not recommend.

2/10 Terrible

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Karey, Eden Prairie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location from train station and close to city center.
Stayed 1 night in Jul 2023

10/10 Excellent

Janet

Stayed 1 night in Jul 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, centrally located for our needs. Clean, comfortable, safe accommodations for three older women.
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony, Buckhurst Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Smooth check-in. Self-service continental breakfast.
Stayed 1 night in Jun 2023

4/10 Poor

Joanne

Travelled with group
Liked: Cleanliness
The location was good, with an easy walk to the train station and various attractions. This is an older property with creaky floors and doors. It was clean enough and served a light breakfast. It doesn't have an elevator and we were on the third top floor, so that made getting our luggage up a task. The real problem for us was the noise. We arrived on a Saturday and our room was located on a side with an outdoor bar. Even with earplugs and closed windows it was extremely loud from midafternoon to 3 AM. For the next several days we moved to an interior room. It was better, no street noises, but seagulls intermittently.
Stayed 4 nights in Jun 2023

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was clean but very tiny. Staff was very nice and helpful.
Stayed 1 night in Jun 2023

8/10 Good

Carla

Stayed 2 nights in Jan 2023

6/10 Okay

Marilia

Stayed 3 nights in Jun 2023

8/10 Good

gary

Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Rooms are not up to much. When we got room sheets were put on bed by staff and were still wet. Room was dirty and shower had no soap or towels. Nightclub goes on until 3am so don’t expect to get any sleep. We got upgrade to family room and was told we would need to pay extra only to find out we had already paid more for room through hotels.com 😡
Stayed 1 night in Jun 2023

10/10 Excellent

Abigail

Stayed 1 night in May 2023

8/10 Good

Annemette

Fine place
Stayed 3 nights in May 2023

4/10 Poor

Paul

Stayed 1 night in May 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service
Robert gave me an excellent recommendation for a restaurant and also called a taxi for me so I wouldn’t have to make a long-distance call. Much appreciated! But no one was at the desk at 22:30 & I didn’t remember which hallway of many led to my room—they need signs with directions (# such & such to # such & such this way).
Stayed 2 nights in May 2023

4/10 Poor

Christi

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
On the good side, the location is close to the train and bus, which was perfect for our trip. There was excellent food nearby too, and interesting sights. We slept well due to travel exhaustion, and breakfast was nice. However, our weird little room smelled like sewer gas, something was definitely off with the drains and the smell was truly awful. Not the cleanest, the bathroom was the size of a closet, and I could feel every spring in my bed. I suppose if it hadn't smelled so bad (this is fixable and not everyone's experience I'm sure) it wouldn't have been too bad for a city hotel I booked at the last minute. Seemed pricey for the tiny room.
Stayed 1 night in Apr 2023

2/10 Terrible

Timothy W

Travelled with family
Liked: Staff & service
Floors were dirty
Stayed 1 night in Apr 2023

10/10 Excellent

Claudia

Stayed 1 night in Apr 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and near the train station
Stayed 2 nights in Mar 2023

6/10 Okay

John

Business traveller
Disliked: Cleanliness
Disappointed Highlander
Good central location, but 10 mins away from paid parking. Everything, including breakfast is VERY basic. DO NOT accept Room 14 if offered. This room is directly above the laundry room which is on the second floor in a very old building. The floor of Rm.14 vibrated and the roar of machinery below went on until 11.05 pm. Sleeping before then was impossible. Also, the drain in the shower was partially blocked and the tray filled up, with muck coming up into the tray as the water struggled to drain away. Not very comfortable paddling in unidentified waste while trying to get clean.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great, pubs and eateries close by, unable to park outside (like all the hotels in this location) but found a multi storey car park 5 mins walk away, slight issue with checking in but this was resolved straight away, room was warm and comfortable and perfect for our stay, with everything we needed for the night, unfortunately had a shared bathroom but it was clean and suited our needs. The corridors were slightly more difficult to work out after a few beers but thats definitely my fault as i navigated them just fine beforehand, overall we enjoyed our short stay, staff were friendly and helpful and we would visit again if we were in the area
Stayed 1 night in Mar 2023

2/10 Terrible

ANTHONY

Stayed 4 nights in Jan 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Ritika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are of decent size with big washrooms. cleanliness was maintained and the staff was super supportive and friendly. also, it is located very new to the railways station and bus station, so it was very convenient.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2022

2/10 Terrible

James

Stayed 1 night in Oct 2022

8/10 Good

Nathan

Liked: Staff & service
Staff was very good and rooms were clean bathroom was a little shaky but worked
Stayed 1 night in Sep 2022

8/10 Good

Wim

Liked: Staff & service, property conditions & facilities
It was oke
Stayed 2 nights in Sep 2022

6/10 Okay

Kayla

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Sep 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Poor all round except the nice reception guy
Upstairs to get to the reception desk was fun with a big bag, then the reception guy was nice and helpful. The way to the room had zero signs so it took a lot of exploring to find the staircase and the room once on the third floor. Everything creaked, including the floorboards and the bed. There were no light bulbs in the lamps and no instructions were given on how the shower works resulting in a flooded bathroom. The beds sagged dramatically and were rather uncomfortable. No lifts at all so don't recommend with suitcases or bags that are moderately heavy.
Stayed 1 night in Aug 2022

8/10 Good

Ivor

Liked: Cleanliness, property conditions & facilities, room comfort
WAVERLEY GUEST HOUSE, INVERNESS
The Guest House was perfect for a one night stay. My room was small but very comfortable, particularly the bed. Tea and Coffee making facilities available. TV in the room which was good. Adequate cabinets available plus a full length mirror. The only thing missing was a bathroom. This was a shared facility. Okay for a one night stay. Breakfast was okay, nothing fancy though. No cooked breakfast available. Plenty of options though of what to have.
Stayed 1 night in Aug 2022

6/10 Okay

Cristina

Stayed 3 nights in Aug 2022

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room cleanlines was very questionable. Dirty carpet. Stained sheets. A bug in the shower. Very small room. No hair dryer. Had to have the window open but seagulls racket kept us up. Tried leaving but we weren't able to. Lobby and teception by the way. Done beautifully. Deceiving!
Stayed 2 nights in Jul 2022

2/10 Terrible

S

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Room was in a terrible state, dirt and dust. Carpet had not been cleaned, blood on the bed linen from previous guest. Totally ruined the trip, given covid is still around this is not acceptable
Stayed 2 nights in Jul 2022

6/10 Okay

Nicole

Travelled with partner
Disliked: Property conditions & facilities
Definitely a bit run down. But it did the job as a place to sleep in the downtown area. We left to early to enjoy the breakfast so can’t comment on that.
Stayed 1 night in Jun 2022

2/10 Terrible

Pui

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived at 8pm and was still bright out. We planned to walk around after getting the room key. However, when we arrived, there was no one in the reception. We waited for about 15 minutes for the receptionist turned up. He told us the room number but no key provided at the time so we couldn’t leave the room. There were no hand and bath towels and soap in the bathroom except hand soap. The duvet cover, pillow cases, bed sheet, cushions were extremely old. The duvet cover had a hole. The cushions were tattered. The curtains were not hung properly. We stayed for 3 nights. No one came to tidy up. No service at all for the room. We took the towels downstairs and the receptionist gave us the clean one. The breakfast was very basic but it was fine for us. No meat. Luckily for this stay was the mattress was new. Each night cost over £127. I think it was overpriced and extremely expensive for the condition and service.
Stayed 3 nights in Jun 2022

10/10 Excellent

Greg

Stayed 1 night in Jun 2022

8/10 Good

Linda Marguerite

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with very friendly people - no shampoo in the bathroom.
Stayed 1 night in Jun 2022