Find Luxury Hotels in Istana

"Breakfast spread was good and waiting staff are very friendly. Was able to get an extended checkout but have to pay half rate. For some reasons, housekeeping did not provide me with a floor mat after each cleaning. The pump for the shower gel is not really working and was not replaced. Small issues. "

"The professionalism of the staff aligned with the quality of the property and delicious room service menu choices; top-notch! There was some construction going on that we only barely heard once for about 10 minutes. Bonus: my family of three where two of us have wheelchair needs, we found the food court, spa services and convenience store on the property to be very comfortable and convenient. We plan to visit frequently just to order take out from their devine chef and his signature cheese and fries! "

"Property is beginning to show it's age"

"This was a cabin in the rainforest, so in the thick of nature. Sadly for us, it rained during our whole stay. I think its an amazing location for getting away and seeing wildlife on your doorstep. There are on resort things that you can pay for like bat walk, kayaking, high ropes and boat trips. There are also self guided trails. I think if you are staying longer than a few days, you may run out of activities. I also thought the boat trip was a bit pricey considering others we had been on in Malaysia. The staff were friendly and answered all concerns. There is no Wifi in the cabins and even our eSIMs struggled with reception. The rooms could do with a few more amenities like hooks, iron, hairdryer, more sockets and wifi. The fridge and kettle were welcome. The breakfast was lovely with a variety and changed daily. You can order a meal or even to your cabin from the restaurant, but we wanted a few more options. They also do yummy milkshakes. The restaurant is a lovely place to relax as there is wildlife around and you are practically on the beach. It also had Wifi. You can get laundry done, but it needs to be requested - no option to do yourself. There is a small shop at reception, but not well stocked and seemed musty. The 'second' beach really needs better steps sorted so you can get to it safely. We didn't use the jungle pool - my kids were very suspicious. City centre is 1 hr drive & Grabs don't come I loved this resort, but a few improvements could be even better!"