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Reviews of Nayla Palace Hotel

Nayla Palace Hotel
Kutlugün Sokak, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 4 out of 25 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shaymaa

Stayed 7 nights in Sep 2022
Response from ahmet on 18 Nov,2022
thans for your comment

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Mar 2020
Response from NEDİM on 12 Mar,2020
Dear Henry Thank you very much for your nice points. we hope to see you again in Nayla palace hotel

2/10 Terrible

A S

Liked: Cleanliness
Disliked: Staff & service
Unprofessional shuttle arrangement,but good lctn
Now to be fair, even though I mainly gave the bad review and rating due to the incident I experienced, and the lack of some basic things in the hotel, I should say that in general it is a DECENT hotel, in terms of cleanliness, breakfast, and good location. Now, THE BASIC FLAWS: 1. Wi fi only reached the corridor, almost non existing in the room. Maybe cause my room is far from the router and other room might not have the problem. But they DO list that one of the facilities is wi fi in your room, so they should get better or more routers if they already listed it. I complained about it, and the response was simply "even the internet in my phone is weak today, maybe there is a problem from the operator". SMH 2. Booked a sea view room. No sea could be seen from the window. That it's technically facing to the direction of the sea, YES, but View, a big NO Now, the MAIN INCIDENT which mainly affected my rating: Booked for a shuttle, and they gave wrong travel code and wrong phone number.my name was also not on the sign they held in the airport. Ended up waiting for almost 2 hours and wasting a lot of international roaming credits sorting things out. Came to the hotel and nobody admitted who sent me the wrong information in hotels.com message app.after endless complaints and asking to speak to the manager, he apologized. But I never got to know who was responsible and the guy never apologized to me
Stayed 3 nights in Oct 2019
Response from NEDİM KAYA on 21 Nov,2019
Dear we are so sorry about this but it was not a hotel wrong. we work one company and they change they number and details with out tell us. we stop to work with this transfer service company after what happanened.we hope to see you in our hotel again.and we will do our best to make you happy this time. Best regards Nedim KAYA

8/10 Good

Sylvia, USA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to most top things you must see. Around the corner from multiple restaurants. Clean, quiet street, comfortable beds, nice sheets and towels, plenty of hot water, friendly. Nothing fancy Good Value for the Price. I would use it again.
Stayed 2 nights in Sep 2019
Response from VEYSEL on 8 Oct,2019
HELLO THANK YOU FOR CHOOSING US, WISHING FOR ANOTHER INTERVIEW

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel u could not imagine! Please avoid!
The worst hotel beyond imagination! Worst nightmare ever! I had the "do not enter" red bottom on outside my hotel room door to indicate no cleaning required and don't want anyone to enter the room, I also reconfirmed the reception that no cleaning is required and stressed no one should enter our room, BUT they still did! The cleaning lady also threw away our staff that we need and put our pajamas on the dirty luggages! Obviously something very wrong with the staff hiring of this awful staff hiring system (reception and cleaner) of this extremely badly managed hotel! Further, we asked the reception to call for a taxi to the airport, the reception said 5 mins, at the end we waited and waited and the taxi finally came after 45mins! The reception had that didn't care attitude and knew we had were going to be late for the international flight, and he laughed and joked that we will be alright! He didn't even care to chase and follow up with the taxi company until we urged him to call again after 30mins!There were no other customers at the reception and he was just sitting around doing nothing and playing on his phone!He knew we were in big trouble with the lateness and the airport is yet another 45mins away!How irresponsible the staff could be?No hotel should be opened to cause some much troubles to guests who want to relax and a holiday! I really wouldn't recommend this hotel to anyone unless you want your day to be screwed up very badly!! Please avoid ,with all my heart.
Stayed 3 nights in Aug 2019
Response from NAYLA PALACE HOTEL on 26 Aug,2019
Dear our guest, First of all despite our efforts to help you, your comment is unbelievable. Although we've called the taxi many times, it's 15-20 minutes late because of traffic jam. In the meantime, the friendly response from the reception does not mean that they are kidding you and the reception was trying to find new taxi with his personal phone for you. Also you are saying ''he laughed and joked that we will be alright! '' . You are really unbelievable. Normally you have to reserve your taxi one day before in international flights. Not at final time. Secondly, you are telling 'I had the "do not enter" red bottom on outside my hotel room door to indicate no cleaning required and don't want anyone to enter the room'. Since two lights (red-green) were lit, our housekeeper checked your room and found that there were hundreds of used toilet paper on the floor of the entire room and had to clean in order to maintain the overall hygiene of the hotel. We invite you to be honest and polite. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
The Location was good food was good to it wAs near the blue mosque
Stayed 6 nights in Jul 2019
Response from VEYSEL on 8 Oct,2019
Hello Thank you for your choice.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness and the service. Delicious breakfast every day was a plus and it's proximity to major tourist sites like the blue mosque and Hagia Sophia and several other sites is advantageous. I'll definitely stay there again when I travel to Istanbul.
Stayed 7 nights in Jul 2019
Response from Nayla Palace Team (HARUN.. FERHAT..ÖMER.VEYSEL.). on 23 Jul,2019
Hello Thank you for your choice.

10/10 Excellent

Jim, Kirkland WA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Many major sights are within easy walking distance. Many others such as the Grand Bazaar and the waterfront also walkable or take the tram which is nearby. The guys at the front desk were very friendly and very helpful. We would definitely stay here again. Good European style breakfast.
Stayed 5 nights in Jul 2019
Response from Nayla Palace Team (HARUN . FERHAT .ÖMER.). on 25 Jul,2019
Hello Thank you for choosing us

2/10 Terrible

Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They house keeping stole some items from us , and the hotel didnt fix this issue
Stayed 1 night in Jul 2019
Response from Nayla Palace Hotel on 17 Jul,2019
Dear our guest, Firstly we want to determine that we have checked the all camera records between your check in and check out times. (You can find these times below) Your check in time: 07/07/19 16:48 Your check out time: 08/07/19 08:58 Housekeeping didn't enter your rooms (301 and 401) between these times. We have checked the camera records 3 times. Secondly you wrote that ''hotel didnt fix this issue''. As you know, you have never told us this situation in the hotel. Maybe you have confused us a different hotel. Sincerely yours

10/10 Excellent

rehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from HARUN on 23 Jul,2019
Hello Thank you for choosing us

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019
Response from HARUN on 23 Jul,2019
Hello Thank you for choosing us

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Muzafar

Liked: Cleanliness, staff & service
Window no view
Stayed 3 nights in Apr 2019

10/10 Excellent

NinoBates, Calhoun, Georgia, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved Nayla Palace Hotel. The property is clean and staff is helpful and friendly. The location is the best in town right in the middle of all the action 2 minutes walk to Sultanahment Square. My mom and I felt like we knew the staff for a long time. We felt safe and protected and had a lovely time in Istanbul. We will return! Thank you!
Stayed 4 nights in Aug 2018

10/10 Excellent

Yilmaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Nayla palace hotel on 23 Jan,2020
Sayın Yılmaz Bey Değerli yorumunuz için teşekkur ederiz

10/10 Excellent

Maria Luiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from NAYLA PALACE HOTEL on 14 Sept,2019
Dear our guest, Thanks for your great point, we are looking forward to see you again , have a nice day Thanks cardially

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックアウト後に荷物を預かってもらえて助かりました。スタッフの方も親切でした。
Stayed 3 nights in Aug 2019

8/10 Good

ANGELA NATALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from HARUN on 23 Jul,2019
Hello Thank you for choosing us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ist alles in Ordnung und die haben sich wirklich mühe gegeben
Stayed 4 nights in Jun 2019
Response from Nayla Palace Team (HARUN). on 24 Jul,2019
Hello Thank you for choosing us

8/10 Good

Aurore

Travelled with family
Liked: Cleanliness, staff & service
L'hôtel est un très bon rapport qualité/prix, très bien situé, le personnel est sympa, les chambres sont simples. Le seul point négatif était la qualité du petit dej. Nous étions au rdc et c'est assez bruyant.
Stayed 4 nights in Jun 2019
Response from HARUN on 24 Jul,2019
Hello Thank you for choosing us

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019
Response from HARUN on 23 Jul,2019
Hello Thank you for choosing us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia perfeita
Apesar da diferença de língua, ficamos muito felizes com a gentileza e cuidado de todo o staff do hotel. Tudo de bom ficar no Nayla, que fica do lado da Haya Sophia!
Stayed 6 nights in Apr 2019

8/10 Good

Muzafar

Liked: Cleanliness, staff & service, room comfort
Kamar kurang sesuai dengan pesanan
Stayed 2 nights in Apr 2019