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Reviews of Wyndham Istanbul Old City

5 out of 5
Wyndham Istanbul Old City
Kemalpasa Mah. Sehzadebasi Cad., Celal Aga Konagi No 1, Fatih, Istanbul, Istanbul

Reviews

6.6
Rating 10 - Excellent. 68 out of 219 reviews" "
Rating 8 - Good. 39 out of 219 reviews" "
Rating 6 - Okay. 36 out of 219 reviews" "
Rating 4 - Poor. 26 out of 219 reviews" "
Rating 2 - Terrible. 50 out of 219 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Gokmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you have children Are sure your not put in ground floor room are to noisy nighttime, due to discotheque we moved rooms which was lot better
Stayed 4 nights in Feb 2024
Response from ilham guest relations on 30 Mar,2024
Dear Guest , Thank you for taking the time to share your positive experience with us! Our team takes pride in providing excellent service, and it is always encouraging to receive such kind feedback. We look forward to the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing us for your stay. Warm regards, Wyndham Istanbul Old City Hotel

6/10 Okay

Dr Ramon

Stayed 2 nights in Dec 2023

10/10 Excellent

Hena

Stayed 3 nights in Jan 2024

6/10 Okay

Chandne

Travelled with family and small children
Liked: Cleanliness
We did generally enjoy our stay at the beginning the people at the front desk were very friendly and welcoming and throughout our stay they were nice and smiley too. Offered us tea and coffee on arrival. Also offered to move our room because we had a child and it would be noisy downstairs. I think they were repairing the room next to us and working on it because there was rubble on the floor some days we would go to our room. Our room was cleaned daily which was helpful. I didn’t enjoy breakfast as didn’t like the options available but this may be just my personal preference. The staff during breakfast weren’t very friendly and wouldn’t say they were doing their best to be accommodating. The clown they hired though was very nice and good for the children! I think for the amount of days we stayed four it was an ok stay but wouldn’t be able to stay there longer than that. If you are looking for a super modern place this isn’t for you it’s very traditional decoration a lot of gold!
Stayed 4 nights in Jan 2024

10/10 Excellent

Issam

Stayed 4 nights in Jan 2024
Response from ilham guest relations on 30 Mar,2024
Dear Guest , Thank you for taking the time to share your positive experience with us! Our team takes pride in providing excellent service, and it is always encouraging to receive such kind feedback. We look forward to the pleasure of welcoming you back to our hotel in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing us for your stay. Warm regards, Wyndham Istanbul Old City Hotel

10/10 Excellent

Feroze

Stayed 1 night in Jan 2024

2/10 Terrible

SAMIRA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unprofessional staff . We booked the room with the hammam and paid the full price just so they can tell us that they over booked and the room is not available. On top of that no compensation they downgraded our room with no refund or anything. Very rude behaviour as it’s a favour they giving you .

2/10 Terrible

Seddiq

Stayed 7 nights in Dec 2023

10/10 Excellent

Naresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

4/10 Poor

Mian

Travelled with family
Liked: Property conditions & facilities
No idea where to start. Stayed here for 10 days. Initially it was welcoming and it took around 30 minutes to get to our room. We were given a small room with a Jacuzzi when we ordered a family suite. We were upgraded the next day however there was still a bed missing. We were given a poor extra bed. in general our stay wasn’t great. After being told the Spa Sauna etc was available upon check in none of it was open during the stay. We would ask the hotel for something and they would take half an hour; and sometimes they never came at all! Even after asking 3 times in a row, room service food was extremely overpriced and mediocre, buffet breakfast and dinner was nice and free. housekeeping only made the beds, in addition to this we couldn’t sleep at night for the last few days as the AC was not working! Only good thing was the Area around the hotel and the general look of the hotel, rooms were not bad also. Staff were friendly however I would definitely advise against staying here unless they seriously improve. 3 star hotel at most, definitely not 5 star as they claim. The reviews are real and I would advise staying elsewhere unless the budget and area is fine for you.
Stayed 10 nights in Dec 2023

2/10 Terrible

Samim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room I booked was not they gave to me they give me a single bed and single small room which was very in bad situation and hotel staff was disrespectful
Stayed 4 nights in Dec 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

6/10 Okay

Faisal

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Booked 6 nights in premium sweet and spar room . It was very shock thae room tow floors under the ground, stemes and Dull lighting walk to the room. Try to use the spar in the Room power went off after 5 minutes of use. Small kitten was making noise in the midnight. Was very bad experience haven't used it again. It is very high volume of travler. staff want give you much attention. Tried to avoid you. Because they're very busy. I dint recommend this proparty for a leisure stay It is good only for shopping.
Stayed 6 nights in Dec 2023

10/10 Excellent

Hena

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in Dec 2023

6/10 Okay

Zahid

Stayed 2 nights in Nov 2023

2/10 Terrible

mohit

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they forced us to move to another hotel at 1am in morning. Dodgy and unsafe while you are travelling with kids! buyer beware.
Stayed 3 nights in Nov 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
The worst hotel experience i ever had I booked room for 2 adults with two big beds and they gave me two sofa beds dont even fit for two kids , the staff at reception are so rude and have zero professionalism , after stressfull arguments they moved me to another room, the bathtub was leaking and again they moved me to another room where i had one bed only for two adults and they offered sofa for the second person mot even a bed , and i could hear all the noice of the kids and people from the neighbors room because there is door between two different room i barely was able to relax pr sleep , dont be deceived by the pictures because all the rooms are totally different from pictures and all fake Swimming pool facilities dirty and staff are so impolite and rude also, the hotel has nothing to do with 5 stars hotels , i was really frustrated staying in this hotel, do yourself a favor and dont waste your money booking this hotel I think the manager is sleeping and doesn’t care about what’s going on there
Stayed 3 nights in Nov 2023

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wyndham should remove their name from this hotel.
One of the worst hotel I ever stayed. Don’t even think to stay there unless you want an unhappy vacation. 1- first night when I checked in the reception gave us the room card without telling us anything. When we reach the room we found that it’s a regular room (we booked suite) and when i went back to him he said yes i know you booked suite but we are fully booked and tomorrow we will change your room !!! So why you didn’t tell this before !!! He said don’t worry we will give you a free dinner. I told him we don’t want free dinner we need our suite. He said I can’t do anything to you. 2- second day when I asked them to change our room to suite they act in the beginning that they didn’t know. Then they said let the guy who promised you to change to change your room, even though they know in their system that i booked a suite. 3- when we moved to suite the bid was broken, the air condition was not working perfectly (they admit that but said we can’t do anything to you) and a cockroach in toilet founds. 4- each time a asked for compensation because of the first night they said only free dinner we can offer based on owner instructions!! Which is not suitable for me. Even they refused to give me the price difference for the first night. 4- the suite and other rooms was underground and no windows!!. 5- all corridors are too narrow and no way for two persons can walk together.
Stayed 3 nights in Oct 2023

2/10 Terrible

András

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small the windows are old so you hear all the noise from the street the style and the design is horrible . They are trying to renovate the place the building is full of workers , renovating here and there what makes all the hotel super dirty .Average Rooms have no cabinet for clothes, so small there is no place to even put your luggage on the floor . The whole thing is a ripoff shall be maximum 3 star but more like a 2 star hotel with 15-18 sqm rooms . I dont recommend it take any other hotel for the same price .
Stayed 2 nights in Oct 2023

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know where to start. We moved rooms 3x. We came back from the pool and the whole door to our room was removed without being notified. Our luggage and stuff was all out on display. Second room had no ac. 3rd room was 2 floors below ground. Hotel needs lots of updating. Hopefully with the Wyndham taking over it will be much better. The staff at first was not friendly. But after being at the front desk daily, we became great friends. There’s only so much they can do if they don’t have the resources. Rooms are very small.
Stayed 7 nights in Aug 2023

4/10 Poor

LULU

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2023
Response from CHAIMA on 3 Sept,2023
Dear Ms. Lulu, Thank you for sharing your feedback with us. We're sorry to hear that your experience at our hotel was not up to your expectations, and we appreciate your honest evaluation.Your input is important to us as it helps us identify areas for improvement. We strive to provide the best possible experience for our guests, and we take all feedback seriously. If there are specific aspects that you believe we could enhance, please feel free to share them with us, as your suggestions are valuable.We hope you will consider giving us another chance in the future to provide you with a more satisfactory stay. If you decide to return, please don't hesitate to contact us with any special requests or concerns you may have.Best regards,THE PEAK HOTEL & SPA

6/10 Okay

Lior

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Enjoy but be mindful of shortcomings
We paid for upgraded room, and got an underground basement room without the two double beds and sofa bed, and got two roll up beds and no sofa, so when they brought in the two roll up beds the room became very small and cluttered. They have an amazing sauna in the room, but how would one use it without having ventilation. No windows. Jacuzzi worked fine. Room felt like it was wet from previous uses since it can’t vent out. Color of lights was weird inside the room could not make out why. Only gave 2 towels for 4 people, when asked for more non arrived till the following day, when I had to take myself. The staff tries hard, but most barely speak English, but they try. Reception is overwhelmed because only one guy speaks English. The concierge service is great and they really try to help guest explore the city in a great way. 1000% credit to them. Their effort made us totally overlook the hotels shortcomings. But make sure to have an ATM card ready, since most services want only cash, (tax avoidance), the hotel more than anywhere else. Great location, Roof top pool amazing, but can’t use a T-shirt to protect from sun. Roof top bar was missing much if it’s menu or water, they ran out in a city that has everything down the street. Istanbul is an awesome dynamic, vibrant city, with friendly people and defiantly recommend for 4 nights max.
Stayed 5 nights in Jul 2023
Response from CHAIMA on 5 Sept,2023
Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely appreciate your valuable input as it helps us identify areas where we can improve our services.We apologize for the inconvenience you experienced with the room upgrade. It is clear that the room provided did not meet your expectations, and we regret the cluttered and less-than-ideal arrangement.We are pleased to hear that you enjoyed the jacuzzi and the efforts of our concierge service, who strive to make your stay memorable. Your kind words are truly appreciated.Regarding the language barrier and the reception's capacity, we understand the challenges you faced, and we are working to improve the communication and efficiency in our reception area.Thank you for your recommendation about having an ATM card ready, as this can indeed be helpful in Istanbul. We will also look into the issues you mentioned with the rooftop bar's menu and water availability.We are delighted that you found our location great and enjoyed the rooftop pool, despite the minor inconveniences. Istanbul is indeed a vibrant and captivating city, and we appreciate your recommendation.Once again, we apologize for any shortcomings you experienced during your stay, and we hope to have the opportunity to welcome you back and provide you with a more satisfying experience in the future.Warm regards, THE PEAK HOTEL & SPA

10/10 Excellent

Rajaa

Travelled with family
Truly amazing experience! Food and staff were great especially Maya really made booking expeditions super easy. It’s a safe area with the metro near so it made travelling really easy. Thank you all so much :)
Stayed 8 nights in Jun 2023
Response from CHAIMA on 3 Sept,2023
Dear Ms.Rajaa,Thank you for sharing your truly amazing experience with us! We're thrilled to hear that you had a fantastic time during your stay, and we appreciate your kind words about our food and staff, particularly Maya.It's wonderful to know that Maya's assistance made booking expeditions a breeze for you. We take pride in ensuring our guests have a hassle-free and enjoyable stay.We're delighted you found our location safe and convenient, with easy access to the metro, which enhanced your travel experience.Thank you once again for choosing our hotel, and we look forward to the pleasure of welcoming you back in the future. If you have any more feedback or requests, please feel free to get in touch.Warm regards,THE PEAK HOTEL & SPA

2/10 Terrible

Sonia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel for 4 nights. I was very disappointed with this hotel for several reasons: 1. On our arrival, our room wasn’t available and they gave us 2 separate rooms (next to each other) which wasn’t convenient since we have children. 2. The rooms were on the lower ground floor, below a restaurant and night club, which means that the noise level was horrible - no need to say that we hardly slept the first night. 3. They gave us the family suite we booked on the second day but had no water in the room on the 3rd day from 10am till 3am the next day - they kept telling us that it will come back within 30 mins but nothing happened - we couldn’t clean or use the toilets after a long day out sightseeing. 4. Work was being done on our floor, there were drilling noises constantly, making it impossible to relax in the room, and furniture / mattresses / building materials were being stored in the corridors, which were quite hazardous to navigate as a result. 5. Minimum cleaning was carried out in our room everyday - change of towels and emptying the bins, the beds were not made, no new water bottles were given - this is highly disappointing for a 5* hotel. 6. The indoor swimming pool was really cold, it is not a heated swimming pool which was very surprising for a 5* hotel in Turkey, and only one sauna and one steam room were working - the other facilities were out of order. The towels provided were all damaged with holes, tears and bleach marks.
Stayed 4 nights in May 2023
Response from HASNA on 10 Jun,2023
Dear Sonia ,We apologize for the inconvenience you encountered during your stay at the hotel. There appear to be several issues that negatively impacted your overall experience. To address your concerns,Being located on the ground floor under a restaurant and nightclub resulted in excessive noise levels resulting in a lack of sleep on your first night, please know that our hotel is located in a very famous area full of nightclubs and brand name shops, which means that the noises are very normal in this case.Adding, dear guest, that our housekeeping department tries their best to make the rooms clean and comfortable every time, as we set a schedule for them, as guest convenience is our daily goal.Given the many issues you encountered, it's understandable that you were disappointed with your stay. It would be advisable to share your feedback directly with hotel management, allowing them to address concerns and possibly compensate you for any inconveniences encountered.Best Regards THE PEAK HOTEL & SPA

4/10 Poor

Sultana

Travelled with family and small children
Disliked: Cleanliness, staff & service
Hotel looks nice from up front Cleaning staff are polite but management are a bunch of clowns can’t speak English properly patronising and don’t keep their promise . Rooms were not cleaned even after we asked . We booked 6 rooms months ahead and asked for them to be together as we had kids . We were over 3 floors. Rooms stink. Had to change 2 rooms cos of smell after arguing with them . Fridge didn’t work bathroom door was very stiff . Tiny cupboard. no windows so no lighting and air. . No water in taps and flush day before we left people were screaming and shouting at reception . Management went in to hiding . Heard loafs of people complaining about things.breakfast was ok .swimming pool was good . Wouldn’t recommend going with kids.
Stayed 6 nights in May 2023
Response from HASNA on 10 Jun,2023
Dear Sultana,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed certain aspects of your experience, and we appreciate your valuable input.Please be informed that the fact that your group of six rooms is spread over three different floors, is something we inform our customers in advance that it is accepted based on availability.Our goal is always to provide excellent service, So we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future, We will pass on your Feedback on the services to our staff!! If there are specific areas where we can improve on your next visit, please let us know as feedback is always welcome here at THE PEAK HOTEL, We are sorry again for the inconvenience you faced during your visit to Turkey.Please, if you come back to our area, Do not hesitate to contact us as we would be delighted to have you back in our hotel. Best Regards, THE PEAK HOTEL and SPA

2/10 Terrible

daniele

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rudest staff ever. The guy at the reception accused us of flooding the floor on purpose when in fact there was a leak from both the tub and bathroom sink. Once he found out there was a leak he didn't even bother to apologize and so did his manager who just said he'll bring the situation up. The suites are located two floors underground and have no windows or air exchange from the outside. Really annoying. Uncomfortable bed and rough cleaning. Breakfast not up to a 5 star but a motel on the highway. Avoid it and don't book here.
Response from Thank you on 26 May,2023
Dear Guest, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your candid comments, although we regret to learn that your experience fell short of your expectations. We apologize for any inconveniences or shortcomings you encountered during your stay. We take your feedback seriously and will use it to improve our services and address the issues raised. Customer satisfaction is of utmost importance to us, and we apologize for failing to meet your expectations. We understand that your experience did not reflect the level of quality and service that we strive to provide. We appreciate your feedback, as it helps us identify areas for improvement. We will review your comments with our team to ensure that we make the necessary adjustments to enhance the overall guest experience.Once again, we apologize for any dissatisfaction caused during your stay. We value your feedback and hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Kind regard, THE PEAK HOTEL & SPA

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a shaky start with being given the wrong room the first night but it went well following the change of room due to number of beds, the next day.The hotel was very ornate, there was ongoing up keeping which is to be expected for a large hotel. The pool and other facilities were great. Fabulous massage and Turkish baths there. The food was plentiful and it was within walking distance to the Grand Bazaar, Blue Mosque and other important historical areas. Staff very helpful with regards to sorting out trams and advice on various trips. We had a lovely time.
Stayed 5 nights in May 2023

6/10 Okay

Lauren Marie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was old and dated. Definitely not up to 5* standard, more like 2*. Room was never cleaned during our stay. Mini bar was warm. Shower door was missing. Railing was missing in the wardrobe, so nowhere to hang up clothes. Asked for dinner reservation and was not informed it was buffet until after I had paid 20 euros each, there was nothing I could eat except dry bread rolls, a waste of 20 euros!
Stayed 3 nights in Apr 2023
Response from HASNA on 27 Apr,2023
We are sorry to hear you had such a negative experience at our Hotel. Our goal is always to provide excellent service, So we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future, We will pass on your Feedback on the services to our staff!!If there are specific areas where we can improve on your next visit, Please let us know as feedback is always welcome here at THE PEAK HOTEL, Please, if you come back to our area, Do not hesitate to contact us as we would be delighted to have you back in our hotel. Best Regards , THE PEAK HOTEL and SPA

10/10 Excellent

MUHIDIN

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Ms.CHAIMA on 5 May,2023
Dear Muhidin, Thank you for providing us with your feedback regarding your recent stay at your hotel. We appreciate your comments and would like to apologize for any inconvenience you experienced during your stay. We appreciate your acknowledgment of our feedback and your commitment to improving the quality of our experience.We would like to thank you for your valuable feedback and hope to have the opportunity to welcome you back to our hotel in the near future. Sincerely, THE PEAK HOTEL & SPA

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
3 times we changed the rooms . they did a technical works in the rooms . they shut need to know. which room need to give to the guest . air condition was work all time
Stayed 1 night in Apr 2023
Response from HASNA on 22 Apr,2023
Dear Guest, We are sorry to hear you had such a negative experience at our Hotel. Our goal is always to provide excellent service, So we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future,Dear Guest , Please be informed that this is the first time this has happened at our hotel and normally we do not allow this to happen at our property As it was urgent to make repairs in our premises just for your safety, However, We will pass on your Feedback on the services to our staff!!If there are specific areas where we can improve on your next visit, Please let us know as feedback is always welcome here at THE PEAK HOTEL, Please, if you come back to our area, Do not hesitate to contact us as we would be delighted to have you back in our hotel. Best Regards , THE PEAK HOTEL and SPA

2/10 Terrible

Ali

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Avoid this place, noisy construction, smelly rooms, broken bed, awful experience 😐
Stayed 5 nights in Mar 2023
Response from HASNA on 31 Mar,2023
Dear Guest ,Thank you for taking the time to review your stay at Peak Hotel, reviews play an important role in understanding the quality of our services and the level of satisfaction of our customers. We would like to thank you for your comments as they help us to take the necessary actions and decisions. We will certainly take your comments into account when taking the necessary measures. We apologize for the situation I explained above, But rest assured that this is the first time this has happened at our hotel and normally we do not allow this to happen at our property, please note that it was urgent to make repairs in our premises just for your safety, in addition we have clean rooms with clean beds Due to our worker that has made the rooms clean every time and we do not accept any mistakes from them as our goal is to make our guests happy and comfortable, However, We will pass your comment on the services to our staff! We hope that during your next visits you will have the opportunity to discover more of what we have to offer in our services. If there are any specific areas we could improve on your next visit, please let us know as we always welcome feedback here at The Peak Hotel ,Dear Guest, Please if you return to our area, Do not hesitate to contact us as we would be delighted to see you back at our hotel.Best Regards THE PEAK HOTEL and SPA

2/10 Terrible

Harry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was trying to Act smart and giving a low grade room .After wait 3hrs we got the room which i book
Stayed 2 nights in Jan 2023
Response from Ahmet on 18 Feb,2023
Dear Celal Ağa Konağı Guest,Thank you for taking the time to share your comment, following your recent visit.We are sorry to hear your feedback. Nevertheless, we hope to welcome you again soon and provide you with the finest turkish hospitality. Thank you very much !

10/10 Excellent

Mohamad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Ahmet on 19 Feb,2023
Dear Celal Ağa Konağı Guest,Thank you for taking the time to share your comment, following your recent visit.Thank you for the kind rating, we’re so happy your visit at Celal Ağa Konağı Hotel.We hope to welcome you again soon and provide you with the finest turkish hospitality. Thank you very much !

10/10 Excellent

Helen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly friendly and speak English
Stayed 1 night in Jan 2023
Response from Lili on 2 Feb,2023
Dear Celal Ağa Konağı Guest,Thank you for taking the time to share your comment, following your recent visit.Thank you for the kind rating, we’re so happy your visit.We hope to welcome you again soon and provide you with the finest turkish hospitality. Thank you very much !

10/10 Excellent

abdelrahman

Travelled with family
Liked: Cleanliness, staff & service, amenities
Love it
Response from Lili on 30 Dec,2022
Dear Celal Ağa guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day!

10/10 Excellent

Rahiba

10/10 Excellent

Farzna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff
Stayed 3 nights in Oct 2022
Response from Lili on 20 Oct,2022
Dear Celal Ağa guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day !

10/10 Excellent

Joanna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022
Response from Lili on 20 Oct,2022
Dear Celal Ağa Konağı Guest,Thank you for taking the time to share your comment, following your recent visit.We are sorry to hear your feedback. Nevertheless, we hope to welcome you again soon and provide you with the finest turkish hospitality. Thank you very much !

8/10 Good

Mohamed, Kanata

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is nice, clean, and enjoys a very convenient location. Very good for families and had decent indoor and outdoor pools. Breakfast was quite good too. A serious issue that I didn't like though is that the staff did not ensure that the family room I booked 2 months earlier was available upon arrival and asked the 4 of us (including 11 and 13 yrs old kids) to stay in a room that had only a single bed and a sofa bed explaining that the current occupants of the room extended their stay :( Although the staff addressed my complaint the next day and moved us to our family room, the compensation they offered for the rate difference and the inconvience was to add dinner to our reservation for the last two nights which we could not make use of it due to our schdule and the need to check out early to catch our departing flight.
Stayed 6 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Ok
The experience wasn’t great, check in was late, even when we came in way later than the check in time. Room service prices were not the same as that in the menu provided. When the bill came it was more than double the charge on the menu, and when we complained they said they forgot to update it on the menu i the room! Not acceptable. Cleanliness and breakfast was ok. Check-out was ok.
Stayed 1 night in Aug 2022

2/10 Terrible

Nabil

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
موقع ممتاز فندق نظيف جدا فطور ممتاز موظفين محترمين معاملة ممتازة . العيب الذي في هذا الفندق أن غرفه صغيرة جدا لم أجد مكانا أضع فيه شنطتي ولصغر الغرفة ليس فيها موضع للصلاة يعني السعر غالي جدا في غرفة ضيقة جدا
Stayed 2 nights in Aug 2022

2/10 Terrible

maryam, Redondo Beach

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Beware tourists! This hotel, by default, over books and then will try and scam you out of your reservation into some other type of room. It happened to us and we watched it happen to at least 8 other families during our stay. Additionally, the jetted tub in both of the suites we booked were broken. The lights and phone in one of the suites were broken. The cleaning staff were very kind, but were inconsistent in their work. The breakfast buffet is generous and tasty. The location is amazing. All things considered, I would never, ever return to this hotel—it was an unpleasant experience that did not even deliver on what we reserved.
Stayed 13 nights in Jul 2022

6/10 Okay

Azita

Travelled with family
It’s a 3 star hotel
Stayed 9 nights in Jul 2022

10/10 Excellent

Ajmal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

2/10 Terrible

FAISAL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Bad location, bad staff, bad manager, bad smell and when i reserved there is free parking but it is 15 Euro per day.
Stayed 2 nights in Jul 2022

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Saba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2022

10/10 Excellent

Khadijah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must see And stay
Very good hotel location near all Good restaurants shops grand bazar haji Sofia masque all walking destance Train tram all near by Room was spacious the pool was really good kids enjoyed Breakfast I messed most of the time it was ent that great
Stayed 8 nights in Jun 2022

6/10 Okay

Nathan

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Poorly run and staffing. great location, building
We booked a 5 bed suite with jetted hot tub. I tried calling and emailed before our arrival to confirm. When we checked in, they said “someone’s flight was cancelled and they were staying in our room”. We were put in a small budget room until it would be ready the next day at 2. We came back from our day trip at 3 and still no room. Now “ there was a funny smell from a water leak”. We asked to see it, but we were given 2 rooms instead. Our kids stayed in a separate room and we stayed in a room literally above the nightclub next door. Music till 1am every day. The location is nice though due to shops, transit, restaurants. The facility itself is nice and looks decadent. They push day trips for $, don’t buy it’s cheaper outside. The hamam wasn’t worth it and the pool is cold. Breakfast is good, but the same everyday. It’s definitely not what I would consider a five star hotel. When we asked about compensation at the end of our stay for the delays, room changes etc they talked over us in Turkish and got a voucher for free ride to airport. They then told us our room was ready 2 days ago, why we didn’t ask them. There were other very frustrated customers also getting appeased with “tea and a cheap dinner” They give u a cheap dinner to appease u and don’t tell u that your room was given away. Would think twice about booking here from a reservation perspective. It’s a bit mismanaged and clumsy. Don’t expect to get what you booked. The facility itself is nice though.
Pool is nice but not heated.
Stayed 6 nights in Jun 2022

6/10 Okay

Rayhan

Stayed 4 nights in May 2022