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Reviews of Gem Hotel Nusajaya

2.5 out of 5
Gem Hotel Nusajaya
19, Jalan Sentral 24, Taman Nusa Sentral, Nusa Jaya, Johor Bahru

Reviews

6.0
Rating 10 - Excellent. 0 out of 9 reviews" "
Rating 8 - Good. 4 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Denis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE - not more than 1 night
TERRIBLE. The walls are so thin that you can ear people speaking ( very loudly, even at 5am) at the reception. If you turn on the air condition you can also ear the very loud noise of the water in the tubes. The bathroom was clean, the room was decent. In overall, considering the price, it is fine for one night no more.
Stayed 10 nights in Mar 2020
Response from Gem hotel on 21 Mar,2020
Hi denis, we are sad to learn that you have a bad experience during your stay. May we find out which room you are staying? Our walls are all fire proof bricks. The sound proof should not be an issue. We will investigate internally who is speaking loudly at 5am in the morning at reception. Thanks a lot for your feedback, we will endeavour to improve on these aspects.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The bath tab did not function n the staff never change the room for us and we couldn’t bath n end up to check from the room with so much of disappointments in the early morning 6 am. Already late check but they never done anything clearly very very very terrible stay
Stayed 1 night in Feb 2020
Response from Andy on 7 Mar,2020
Hi guest. We apologise for the bad experience. May you be able to tell us which room you stayed. We will investigate this matter in detail.

6/10 Okay

Verified traveller

Travelled with family
Ok.ok.ok.ok.ok
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Fair rating hotel. Just for a good short stay. Nothing much.
Stayed 1 night in Sep 2019
Response from Darren on 17 Oct,2019
Thanks for your valuable feedback. We will endevour to do better.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
They didn't make up the room since I stay there for 2 days
Stayed 2 nights in Feb 2019

8/10 Good

Muhd, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything in the hotel is great for single occupancy, location is pretty bad as taxi is hard to come by, you have to “Grab” to get to where you want to go. Food is also hard to find as many shops around that area is closed.
Stayed 2 nights in Nov 2018

8/10 Good

Nurul Ain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok.. hotel still new.. clean... surrounding also bit new.. Important is 10 min from puteri harbour...
Stayed 1 night in Jun 2018
Response from Gem hotel on 20 Jun,2018
Hi Nurul. It is our pleasure to host you in our hotel. Our hotel is located 10mins drive from Legoland and Puteri Harbour. Thanks for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It is a small room. Since the hotel is still new, the toilet is clean. However, no instant drinks and kettle provided inside the room.

8/10 Good

Zulkifli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kepuasan penyedian adalah kepuasan pelanggan
Saya amat berpuas hati dari layanan Staff FO yh begitu mesra. Dan keadaan bilik yh begitu selesa. *****
Stayed 2 nights in Nov 2017