Shangri-La Hotels and Resorts, Kampung Padang Tok Sura hotels

"It was our annual family getaway and Mercure Penang Beach ticked off most of the checkboxes except a few! The room was great with a fantastic view of the sea. A nice pool and the beach just in front was wonderful. However, we faced few issues with service. On the first day after the check-in, they seemed to have misplaced our luggage. It took a couple of hours and multiple calls to the front desk to finally get our luggages in the room.Also the housekeeping could be a bit more thorough as both the shampoo and the toilet paper were out in the bathroom and we had to call the front desk to get replacement."

"Room i choose was excellent, hotel restaurant staffs were very professional. And surprisingly there's a beautiful front desk staff that can speak my language too. Anyway no need to think if i go to Penang again, this is the only one hotel i would stay."

"My wife & I 💕 this hotel. The AI machine are fun. Nice bed. Good Breakfast. Nice seaview. Friendly Staffs. First day check in, my wife spotted a lizard on the ceiling and call Housekeeper to catch it and they really did it. "

"Whatever expectations I had were met and exceeded beyond my imagination. I really enjoyed my stay at the Park Royal resort in Penang. The staff is very warm and welcoming and so very helpful, especially Osman and Ali. The property is gorgeous and is very well kept. I definitely will come back to the Park Royal resort anytime I’m in Penang. Thank you for a wonderful stay!"

"We were there during the school holidays. Front office staff were very accommodating and pleasant.Dealing with a long line of people checking in. It was a pleasant stay."

"Great facilities, very clean, breakfast basic but good. The area is quiet, about 20 min drive from Georgetown, but there are food and shopping options nearby. "

"This is my 2nd time . It's very kids friendly and convenient for elderly people in terms of the amenities.walking distance to feringgi nite market.hawker stalls are nearby.the most, kids love the swimming pools and enjoyed the beach. breakfast buffet was awesome."

"A beautiful retreat on the sea with lush gardens and wonderful facilities. We stayed in the rasa wing and was worth the added extras. The food and service and location were excellent."

"Staff were excellent. Friendly and helpful. Tommy was excellent. Had a lovely stay and will visit again."