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"Comfortable beds, clean room, good pool"

"My wife and I recently had a fantastic experience at the DoubleTree. While the warm welcome cookie is always a nice touch, the true highlight of our stay was the exceptional customer service, particularly from a staff member named Jordan. We had an unexpected and very late flight change, which presented a real problem for us regarding checkout. Jordan handled our situation with incredible grace and professionalism. Understanding our dilemma, he went above and beyond to arrange a much-needed late checkout for us. This simple act of kindness and flexibility relieved so much stress and allowed us to relax and prepare properly for our extended travel day. Jordan's helpfulness truly turned a potentially frustrating situation into a pleasant and manageable one. It’s employees like him who make a hotel stand out. The rooms were clean and comfortable, and the overall atmosphere was welcoming, but the service we received, especially from Jordan, is why we will definitely be choosing the DoubleTree again. Highly recommended! Thank you, Jordan, and thank you, DoubleTree! "

"Grand lobby, impressive decor. Front desk assistant spoke English in soft tone and at times, unclear to me. Stayed at triple deluxe room on the 16th floor. The bathroom was flooded with water at least 2 inches in height. The water took at least half an hour to clear the bathroom. For a few stars hotel, this shouldn’t have happened!"

"Clean room, well equipped excellent service no complaints."

"Housekeeping was tip top and I enjoyed great room cleanliness throughout my stay. Reception staff were also friendly and helpful."

"Everything about the room was as expected and more. Somerset Uptown has always been my home away from home when I visit my parents in PJ"

"Excellent hotel and even more amazing staff. We stayed for 5 nights in total and didn't want to leave. Staff went above and beyond our expectations. Facilities were super clean and lovely too. Highly recommended and thank you so much"

"A preferred place to stay"

"Have a joyful birthday celebration here; both my husband and kids are enjoying the hotel's facilities."