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Reviews of Murataya Ryokan

2.5 out of 5
Murataya Ryokan
1-5-2 Katamachi, Kanazawa, Ishikawa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 43 out of 63 reviews" "
Rating 8 - Good. 14 out of 63 reviews" "
Rating 6 - Okay. 5 out of 63 reviews" "
Rating 4 - Poor. 1 out of 63 reviews" "
Rating 2 - Terrible. 0 out of 63 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ramah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the room and garden view to be so beautiful, the staff is very kind, and the location was great!
Stayed 2 nights in May 2024

8/10 Good

Arizza

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My boyfriend and I stayed here for two nights and enjoyed it very much. The staff was very kind and welcoming to us. Very hospitable. You must change into indoor slippers provided by the inn. Upon checking in, I noticed one of the elderly staff cleaning my luggage wheels which I thought was very nice of him to do so as I’ve been to a different inn in Japan where visitors were told to clean their luggage wheels themselves. I would’ve been more than happy to clean them myself but truly appreciated the hospital gesture. We adored the garden view from our room and we had lots of space! Our futon beds were set up for us upon entering and they were the most comfortable futons ever!!! I wish I could’ve napped in them if my time in Japan wasn’t so crucial spent awake 😅. My boyfriend also commented that their floor mattress were softer than the mattresses we’ve slept on in hotels across Japan. Showers and toilet rooms are shared. The sink to wash hands or toothbrush is lowkey in the lobby facing the kitchen entrance which is a bit of an awkward spot. I felt like everyone can see me when I wanted to brush my teeth. That was pretty much the only downer during our experience. I enjoyed the homey community feel of this ryokan though as both guests and staff would always be walking around. Keep in mind, walls between rooms are thin and we could hear our neighbour room talking but we didn’t mind. Maybe something to keep in mind for others!
Stayed 2 nights in Apr 2024

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A fantastic stay in this classic old ryoken! Very atmospheric and charming, well located for easy walk to the main attractions in town. The staff were exceptionally helpful and attentive, with good English to compensate for our inadequate Japanese, and my family loved our stay - not least the onsen hot baths.
Stayed 2 nights in Apr 2024

10/10 Excellent

lucien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such kind and friendly staff!! The property itself is beyond charming! Kanazawa is a beautiful city and my favorite place on my trip. I will certainly be back and will return to this ryokan. My only regret is not staying for more time!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Ka Wing Karen

Liked: Cleanliness, staff & service, property conditions & facilities
the tradition room is neat and tidy with marvellous hot spring. the owners’ helping hands are always ready when you come up to them. one of my best hotel experiences in japan
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, cozy, good hospitality
The ryokan was very clean and comfortable. My room was in good condition, and the bathroom fixtures were up-to-date. The ofuro (Japanese style bath) was small, but deep enough for me to soak up to my shoulders. There were a lot of little details that made me feel taken care of: they provided a yukata that fit me appropriately, they had perfumed the hallway with incense shortly before showing me to my room, they gave me good recommendations for curry restaurants and a sake shop, and the manager personally dragged my giant heavy luggage to a nearby courier and helped me send it to my next hotel. The staff were really great, I felt like they respected my boundaries, but when I engaged with them, they were warm and helpful. The manager spoke really good English. The rest of the staff spoke very little English, but with my limited Japanese and their patience, we were able to work things out. I felt very at home at Murataya. I wish I could have stayed longer!
Stayed 2 nights in Oct 2023

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
It was like staying in a museum, for both good and bad. Shared bathrooms the bad. Great Location, great staff, great traditional breakfast
Stayed 2 nights in Jun 2023

10/10 Excellent

Nicky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is such a special place, my husband and 11 year old just loved it.
Stayed 2 nights in Apr 2023
Response from Yuichi.Murata. on 14 Apr,2023
Dear Mrs.Nicky WotifThank you for your staying with us. We are happy to hear that you enjoyed your stay. Say hello to your husband and child.SincerelyYuichi.Murata.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice people, nice environment, property needs a little update. My wife and I really enjoyed our stay.
Stayed 2 nights in Mar 2023
Response from Yuichi.Murata. on 6 Apr,2023
Thank you very much for your staying with us. We are happy to hear that you have enjoyed staying with us.Your comment concerning our staff is also very much appreciated. property needs a little updateYou are absolutely right. We keep on updating our amenity and facility little by little.We will continue our effort to provide better service for our guests.We are looking forward to your next visit.

10/10 Excellent

Gian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The murataya ryokan was excellent. We can highly recommend it. The rooms are big, the toilets are clean and so is the bathroom. The best thing is the small onsen, where we could relax after a hard day of sightseeing. The staff always is very eager to help. Thank you, MURATAYA!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

VIJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
I would say that it’s the best place to live Japaneses style in the town. Hotel took was their extended family members.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely ryokan, great location to the sights of Kanazawa, nice breakfast and bath. Very cozy and comfortable.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great for me, as I spent a lot of time at the contemporary art museum that was a short walk away. The neighborhood also has many restaurants, historical sites, and shopping sites, and it’s a short walk to the beautiful grounds of the former feudal castle. The walk from the train station (35 to 40 minutes) was very pleasant if you follow the small street along the canal. The owners are very nice and helpful and speak English well. The Japanese breakfast was a real plus. I found it a little uncomfortable that all the bathroom facilities are shared, which isn’t always the case with ryokans. I guess the part I found awkward was that the bathroom sinks were in an open corridor. On the other hand, the smell of the tatami mats in my room was wonderful.
Stayed 2 nights in Sep 2018

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the Stay
It's a cute little ryoken! The staff was wonderful. The location is right off the main city streets, so there's tons of stuff to do around. This is a great place to stay to get that authentic Japanese feeling.
Stayed 1 night in Jul 2018

6/10 Okay

Michael

Liked: Staff & service
Mediocre, but may be ok if you get it cheap
Very basic ryokan, more like minshuku. Bath was tiny tiny tiny. The place was very worn down. Staff was nice.

10/10 Excellent

ゆうき

Liked: Cleanliness, staff & service
接客が素敵だった
Stayed 1 night in Mar 2024

8/10 Good

Usui

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Kumiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

あみ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Agnes

Stayed 3 nights in Apr 2023

8/10 Good

olivier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable dans une pension familiale. Bains possibles sur place sans supplément. Bonne localisation.
Stayed 2 nights in Apr 2023
Response from 村田屋旅館 on 15 May,2023
お泊りいただきありがとうございます。またのお越しをお待ちしております。

10/10 Excellent

philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe séjour
endroit magnifique avec jardin privé, chambres superbes avec futon et grosses couettes. Onsen pour famille. Avons pu laisser nos bagages avant le check in et après. personnel tres serviable et gentil. Je recommande vraiment !!!
Stayed 2 nights in May 2023
Response from Yuichi.Murata. on 10 May,2023
Dear Mr. PhilippeThank you very much for very good review. We are happy to hear that your stay was wonderful.We look forward to welcoming you back to our ryokan in the near future.

10/10 Excellent

かな

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
建物は古いですがとても清潔に保たれていてよかったです。朝食も和食を頼みましたが、お手製の漬物やお味噌、卵焼きもとても美味しかったです。
Stayed 2 nights in Mar 2023
Response from Yuichi.Murata. on 6 Apr,2023
当館にお泊りいただきありがとうございました。お褒めいただき、お掃除のスタッフも朝食係も大変恐縮しております。またのお越しを心よりお待ちしております。

10/10 Excellent

そうじ

Stayed 1 night in Aug 2022

10/10 Excellent

Masashi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
旅館の方々のサービスが非常に親身で大変有難かったです。
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
外観が金沢の街並みって感じで良かったです。
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities
Disliked: Cleanliness
古民家みたいな旅館でした。 好きな人には好きそうな旅館です。 アットホーム感が良い感じです。 中庭はとても綺麗です
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
畳の部屋は落ち着きます
和風旅館で設備は古めで、段差なども多いものの、清潔で居心地がよかったです。小さいながらも風呂があり、風呂上りに畳の部屋でのんびり過ごせてよかったです。洗面所やトイレは部屋にはないもののこちらも清潔でした。
Stayed 1 night in Feb 2020
Response from 村田屋旅館　村田勇一 on 1 Mar,2020
お泊りいただきありがとうございました。その上お褒めのお言葉をいただき従業員経営者一同恐縮しております。少しづつ至らないところを修正し続けもっとくつろいで頂ける宿にしたいと思っております。 お泊りいただき本当にありがとうございました。またのお越しをお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高でした。部屋がとてもきれいです。一人部屋に泊まったのですが、広さも十分あって居心地がよかったです。浴衣まで用意してあってとても親切な旅館だと思いました。トイレと洗面所が共用であることに不便を感じる方もいるかもしれませんが、私はまったく気になりませんでした。トイレも洗面所もすごく綺麗でとても清潔でした。宿泊施設をここに決めて本当によかったと思いました。また必ず金沢に来ます。そしてまた村田屋さんにお世話になろうと思います。
Stayed 1 night in Feb 2020
Response from 村田屋旅館　村田勇一 on 1 Mar,2020
お泊りいただいた上に過分なお褒めのお言葉をいただき一同恐縮しております。至らないところを少しでも直しまたお迎えできるように努力してまいります。お泊りいただき本当にありがとうございました。

8/10 Good

sunny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務親切
接待人員很親切，不過感覺四人房有點小，考慮到價格倒是也可以接受
Stayed 1 night in Feb 2020
Response from Yuichi.Murata. on 28 Feb,2020
Thank you for staying with us and reviewing us and we appreciate your kind feedback. We will use your review to improve the room price Again thank you for staying with us. Sincerely

10/10 Excellent

shinji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地がよく主要な観光地へのアクセスがしやすい。部屋もコンパクトながら清潔で快適。古き良き旅館。朝食が非常に美味しかった。
Stayed 2 nights in Nov 2019
Response from 村田屋旅館　村田勇一 on 29 Nov,2019
Shinji様 先日はご滞在いただきありがとうございました。至らない点も多々ありましたのにお褒めのお言葉をいただき家族一同大変恐縮しております。これを励みに頑張りたいと思います。本当にお泊りくださりありがとうございました。

8/10 Good

KIN I

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工服務周到及很有禮，人亦很友善房間充滿日式傳統味道。總括來說是不錯的體驗。來金沢值得一住的傳統旅館
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フロントの対応も丁寧で部屋も清潔でよかったです！とても満足です！
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019

6/10 Okay

Luca

Liked: Cleanliness, staff & service
Nice stay, but not impressive
The family is super, very nice and polite. They provided very useful information about nearby restaurants. Two showers for all male customers (same for women) appear too few. Bathroom products need improvement, considering the quality you find elsewhere at lower price.
Stayed 1 night in Aug 2019

8/10 Good

Hiro

Travelled with group
Liked: Cleanliness, staff & service
洗面所が部屋内にあればよかったと思いました．
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
古き良き旅館
旅館に馴染みの無い人はトイレと風呂が共同であることに注意。 設備は古いものの手入れは行き届いており清潔、レトロな雰囲気を楽しめる。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족스럽습니다!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Hervé, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel familial très accueillant et bien situé, chambres simples mais charmantes et bien agencées.Adresse a recommander.
Stayed 1 night in Oct 2018

10/10 Excellent

Tzu-ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在非常熱鬧的區域卻擁有寧靜的夜晚，服務人員都很親切，下次來金澤也會考慮入住。
Stayed 2 nights in Oct 2018

10/10 Excellent

JJlove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
金沢の旅の拠点として大変便利で、おかげさまで快適に過ごすことが出来ました。 お部屋も清潔でプライバシーも守られ安心して泊まれました。
Stayed 2 nights in Oct 2018

10/10 Excellent

toshio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
観光名所や繁華街へ徒歩圏内で便利
立地条件がとても良く快適でした。繁華街でしたが、外からの防音設備がされていました。金沢の棒茶のサービスも付いていました。
Stayed 2 nights in Oct 2018

10/10 Excellent

Isabelle, La Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil de qualité. Personnel anglophone. Notre chambre était fonctionnelle et agréable. Les bains très propres. Une très bonne adresse.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2018

8/10 Good

MARIAELENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018