Indoor pool, outdoor pool
Check availability

Reviews of Mercure Kota Kinabalu City Centre

4 out of 5
Mercure Kota Kinabalu City Centre
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah

Reviews

7.8

Good

Rating 10 - Excellent. 195 out of 644 reviews" "
Rating 8 - Good. 279 out of 644 reviews" "
Rating 6 - Okay. 95 out of 644 reviews" "
Rating 4 - Poor. 51 out of 644 reviews" "
Rating 2 - Terrible. 24 out of 644 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

lau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was comfy, room seemed abit dated for a new hotel. Hinges of the shower were creaking and lots of dirt under the sink. Hotel had terrible access road as we were driving, and parking was not available and had to park at govt issued parking on the road side. A car next to us had its window smashed in one morning, and I guess that shows the lack of safety without own compound.
Stayed 2 nights in Jan 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very helpful and accommodating.
Stayed 4 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a busy area with lots of dining options. It's steps away from the ferry port which takes you to the surrounding islands. I found the staff less helpful compared to other SE Asian countries, things like not helping with booking tours. Little things like not greeting you when you walk by the front desk, but that really was not an issue, just a noticeable difference from other places. Overall, the hotel is good and i would recommend a stay here.
Stayed 3 nights in Dec 2023

8/10 Good

Alex Fong

Business traveller, Travelled with partner
Staff are helpful and friendly.. would be good if can provide parking space.
Stayed 2 nights in Dec 2023

4/10 Poor

Holly

Stayed 2 nights in Nov 2023

4/10 Poor

NOEL

Disliked: Cleanliness, property conditions & facilities
1. Requested adjoining room was totally ignored (not communicate to from agent to premises). Instead two rooms next to each other was provided with twin beds (not as selected choice earlier) 2. Shower hose was broken for both rooms upon check in. 3. Toilet bowl blocked on 1st day check in. 4. The floor was not vacuum cleanly during house keeping, still found food debris on the floor from previous guest. 5. Cloth hangers are not in good condition. 6. Room is small and no privacy for toilet and bathroom.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
Very clean and comfy. Great view of the bay. Limited local TV channels. Would stay again.
Stayed 2 nights in Nov 2023

6/10 Okay

Margaret

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Noorshafiq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All facilities available in one roof. Breakfast was nice, variety of food to choose. Perhaps some area require some restoration. Overall, it was a good stay.
Stayed 3 nights in Sep 2023

6/10 Okay

YONG HIN

Stayed 1 night in Sep 2023

8/10 Good

leon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2023

6/10 Okay

Julie-ann

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Was our first time to Kota Kinabalu and the room we were given was dissappointing as I specifically picked this location to have a sea view, might have been my fault for not reading the rooms correctly but the hotel didnt seem busy so we could have been moved but we were not. The foyer was welcoming but once up onto the floors the presentation here is in need of a refurbishment. Rooms not very sound proof and door do not soft close so the comings and goings of others was very loud at all hours. Pool area was the best view and staff their were extremely friendly and helpful. Would stay again but would make sure to get a better room.
Stayed 4 nights in Jun 2023

8/10 Good

Yun Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 9 nights in Jun 2023

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness
The family room was awesome, the view to the harbor is nice, but: 1.The Wi-fi did not work, 2.they have no hand towels!?! 3.toilet paper finished on first use 4.the internal phone was broken 5.the breakfast was simple and paid apart.
Stayed 2 nights in Jun 2023

10/10 Excellent

Yen Leng

Stayed 2 nights in May 2023

10/10 Excellent

Jacqueline, Wellington

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who are very helpful, a good location for activities and access to eateries and markets
Stayed 3 nights in Apr 2023

6/10 Okay

Cheryl

Disliked: Amenities, property conditions & facilities
Other reviews are accurate...very run down. Is not 4 star. Windows didnt open and were filthy but as i looked out over a void into eindows about 3m away, jstvas well! First room and corridor stank of cigarette smoke in a non smoking hotel. Eventually got a new room but staff not at all concerned and didnt believe me as 'no smoking in hotel'! Italian wasnt open. Breakfast not great especially for veggies/vegans. Good they have water filtervtaps and toiletry regills...not so mych the drntal kurs though. Worst thing...no soundproofing. Can hear everything in next room and was woken up by the sound of coughing. Pool was pleasant but rooftop restaurant dreadful.
Stayed 2 nights in Mar 2023

6/10 Okay

Kok Wai Peter, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staffs were great but property not well maintained. Exposed electrical wires, broken shower arm.
Stayed 1 night in Feb 2023

6/10 Okay

Morgan

Disliked: Cleanliness
Average hotel
Hotel is dated and not the cleanest. But the location is pretty good, as many things are within walking distance. I feel like for the price we paid this was fine, but don't come in with high expectations.
Stayed 2 nights in Jan 2023

10/10 Excellent

Francisco

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent, near big shopping mall and lots of eateries.
Stayed 1 night in Dec 2022

10/10 Excellent

NORHAYATI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so friendly and helpful. Recommended. No parking provided by the Hotel.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Very disappointing. Property was in bad condition and room was dirty. Asked to change rooms and new room was similarly dirty and poorly maintained.
Stayed 3 nights in Sep 2022

6/10 Okay

Koralalage

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Not like other Mercure hotels I have been
Hotel is marked 4 star, have stayed Mercure 4 star hotels before but this one was not that great, facilities are the same, Front office etiquette when we checked in was not polite enough perhaps through lack of training and ignorance Room curtains were so dirty looked like some left hand marks with smudges all over them, Buffet - plates were not clean, so dirty saw the food particles from previous use.almost every plate checked so bad Food options and quality so bad, not 4 star like a overnight motel type of food,
Stayed 1 night in Dec 2022

8/10 Good

Mohamed Razak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Nights Sray
Everything was okay but everytime drove back i have to fight for parking spaces with the public and always have to park 200 meters and walk back to the hotel. The hotel should provide parking spaces for its guests and not to leave its guests like me having problems during my stay..
Stayed 2 nights in Nov 2022

10/10 Excellent

Dharmanandan, Puchong

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained and excellent front desk team.

8/10 Good

Liau

8/10 Good

Mei Fong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a one bedroom apt . It was clean and has a big balcony . It was within walking distance to food , shopping and the jetty . Good strategic location if you are on foot .
Stayed 3 nights in Oct 2022

10/10 Excellent

Susan

Stayed 1 night in Sep 2022

8/10 Good

Huey Yi

Liked: Cleanliness, staff & service, room comfort
Good location
The water heater on our first night stay was crazy hot, could not get the neutral temperature no matter which side i turned the knob. But the location is fantastic.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Tan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for shopping!
The best location for my stay as it was so near with all the shopping mall... thanks to all the staff who attend us during our stay!
Stayed 3 nights in Jul 2022

8/10 Good

ng

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Mohd Redzwa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Mohd Amiruddin

Stayed 1 night in Mar 2022

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Car parking didnt provided
Stayed 2 nights in Mar 2022

8/10 Good

Siew Lan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Thiam Soon

Business traveller
Disliked: Cleanliness, staff & service, room comfort
lousy
I'm disappointed that your service and facilities are below par. Firstly your curtain is not well maintained and upkeep is bad with torn on it ( please refer to photo). Secondly your hotel is not providing the basic in room coffee and tea bag, While I request from the front desk he replies the coffee is "By request only" Wow I thought it must be a luxury or hi quality of coffee. It makes me speechless when the housekeeper sends me the unknown brand instant coffee and I am doubtful about consuming it. Thirdly while I planning walk to nearby convenience store it was raining dog and cat I'm request umbrella from the concierge, he told me that hotel not providing umbrella, it make me feel the unpleasure to staying your hotel for the next visit. However I hope you can improve on what I've commented.
Stayed 1 night in Jan 2022

8/10 Good

Zil

Stayed 1 night in Feb 2022

8/10 Good

Siew Lan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Ahmad Hazem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Plesent stay. Near to shopping complex with lots of restaurants & groceries store.
Stayed 1 night in Feb 2022

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
Good if you are fine with filth
The hotel is sitting right at the heart of the city and the surroundings are quite buzzing. In terms of location we are good. The check-in experience was good and smooth. Nevertheless, the breaker is the hotel cleanliness. To say the least, it was filthy. I can understand that in post-covid situation with the Sabah borders just opening to domestic travellers all businesses have been disrupted and that hospitality has been hit the harder. Though, I can't conceive that a hotel operating under the Accor brand can tolerate such a level of filthiness. Carpets were not vacuumed anywhere in the hotel, surfaces in the room were not wiped, the sofa turned from grey to black. I usually don't report complaints on this platform but that time it was really over board. Some representative at Accor might want to have a look at this hotel....
Stayed 2 nights in Dec 2021

10/10 Excellent

Siti Camealia

Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not for me.
Staff is nice. No inside parking. Choice for Breakfast limited and not enough. Unable to sleep due to mattress . Noise from air conditioning quite loud. Overall is disappointing for me.
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
room without proper toilet and shower door for better privacy and the room layout is really disappointing.
Stayed 1 night in Mar 2020
Response from Communications Executive on 17 Apr,2020
Dear Guest, Thank you for staying with us. We apologize for the disappointment and any inconveniences caused. We appreciate your feedback and hope to have the opportunity of welcoming you again in the near future. Sincerely, The Mercure Team

6/10 Okay

Verified traveller

Business traveller
No sound proof
Moderate and you can even hear whats the neighbour is doing
Stayed 4 nights in Feb 2020
Response from Communications Executive on 17 Apr,2020
Dear Guest, Thank you for staying with us. We appreciate your feedback and hope to have the opportunity of welcoming you again in the near future. Sincerely, The Mercure Team

4/10 Poor

CWT

I have cancelled my trip to KK due to COVID-19 situation to avoid crowded area and flight .
Stayed 4 nights in Feb 2020
Response from Communications Executive on 2 Mar,2020
Dear CWT, So sorry to hear about the cancellation of your trip. We wish you all the best and stay safe. Sincerely, The Mercure Team

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Communications Executive on 20 Feb,2020
Dear William, Thank you for staying with Mercure Kota Kinabalu City Centre. We appreciate your feedback and hope to have the pleasure of welcoming you again on your next visit to Sabah. Sincerely, The Mercure Team