Hyatt Regency Hong Kong, Tsim Sha Tsui

The staffs were very friendly. They were very happy to answer questions and provide services.

I love the location. It is ideal for me to go in and out. I repeated my stay few times while I go in and out of Hong Kong. The hotel kept my luggage and put them back to my room when I returned.

Disclaimer: I'm a former 5-star hotel staff. Expectations might be very different from yours. Received a birthday cake for my wife who was celebrating her birthday, a nice touch, but pretty standard for hotels in this range. Location is amazing, connected to the K11 mall and to the Tsim Sha Tsui MTR station. Walking distance to the harbour and to Jordan area. Room was tip top in terms of cleanliness, all fixtures worked, hot water was not an issue. Water pressure could have been stronger. I would have expected a bidet for a Hyatt property but there wasn't one. TV was rather old and slow, picture quality was also bad. Bed was nice and firm, but the pillow selection was too much on the soft side. Was hoping there was a pillow menu or an extra one in the room that was a little firmer. Had a neckache after the second night's sleep. Staff was courteous, but maybe be a little proactive? No explanation of hotel facilities and directions even though I was a first-timer to this property. Few other request had to be made before an answer was given. Gym was nicely furnished with free weights and many cardio machines. Location was at the end of a hallway the 10th floor hotel rooms. If you are adverse to sound/noises, request for a room change if your room is beside the gym. A little weird, but this is HK where space is an issue. We were there right in the thick where and when the HK protests were in full swing, so random MTR stations/shops were shut, disrupting our plans.