View from room

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 50 reviews" "
Rating 8 - Good. 18 out of 50 reviews" "
Rating 6 - Okay. 16 out of 50 reviews" "
Rating 4 - Poor. 7 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2019
Response from daoz on 17 Dec,2019
tq for your response

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and you get what you pay for
Hotel is old and could be maintained better but room is spacious and fairly clean. Corridors are not air conditioned which was a little uncomfortable but otherwise good value for money. Breakfast buffet is basic but decent.
Stayed 2 nights in Jun 2019
Response from DAOS on 5 Jul,2019
Thank you for choosing to stay with us at Oriental Crystal Hotel. We are so glad to hear that you enjoyed your accommodations. On behalf of the hotel , please accept my apologies for any dissatisfaction you experienced during your visit. We appreciate your feedback as it enables to improve our standards. Kind regards, Faisal

4/10 Poor

Nor Adila

Liked: Staff & service
Wait to long for check out.please add good food.be
Stayed 3 nights in Apr 2019
Response from Daos on 15 Jun,2019
Thank you again for bringing this issue to our attention. On behalf of the hotel , please accept my apologies for any dissatisfaction you experienced during your visit. We appreciate your feedback as it enables to improve our standards. Kind regards, Faisal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and easy to access. Staff are friendly.
Stayed 2 nights in Apr 2019
Response from Daos on 15 Jun,2019
Thank you for choosing to stay with us at Oriental Crystal Hotel. We are so glad to hear that you enjoyed your accommodations. We appreciate your feedback as it enables to improve our standards. Kind regards, Faisal

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Daos on 15 Jun,2019
Thank you for choosing to stay with us at Oriental Crystal Hotel. We are so glad to hear that you enjoyed your accommodations. We appreciate your feedback as it enables to improve our standards. Kind regards, Faisal

6/10 Okay

NISHA

Travelled with family
Liked: Cleanliness, staff & service
The room is done up in the 80s style. There is no international channel programm
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

ShahrulNR., Kajang

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, staff polite & fast service overall. Room aircond need service/attention, it was not so cold.
Stayed 1 night in Mar 2019

8/10 Good

krishnamuthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple place to relax
the accommodation just met our simple requirements. The place was fairly quiet. The staff were good and helpful.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Sy dah stay sini dalam 2 kali dah.. tapi housekeeping dia still malas nak kemas bilik.. bila suruh kemas, letak balik kad dkt pintu tu dalam bilik, tp bilik x kemas, lepastu kami keluar makan, suruh kemas bilik, balik pun x kemas lg, bgthu ade org tggu dlm bilik baru kemas. Teruk sangat housekeeping
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Kamarul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2018

8/10 Good

King, Sydney

Liked: Staff & service, room comfort
Good but hotel needs update
I would rate Oriental as 3.5 star hotel. Staff is courteous and friendly. Location is fantastic with ample food and amenities around. However hotel is getting very outdated and needs refurbishment. For instance, hot water for bath is really slow and it still uses curtain as shower door with nowhere to place your bath gel, shampoo and etc. All security safes are not working and seems like they are not ready to fix them. I have complained numerous times and no one really bothers. Anyway it is still the best hotel in Kajang town centre.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

nice and comfortable
Stayed 1 night in Dec 2018

10/10 Excellent

Rajiati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Raja Kumar

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Khalidah, Penang

Disliked: Property conditions & facilities
Old hotel need renovation
Executive suite, the room is really spacious. Swimming pool is not good.
Stayed 3 nights in Sep 2018

6/10 Okay

Lee

Ok
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Senior FO on 16 Aug,2018
Thank You for your feedback.We are glad that you enjoy your stay.We welcome you in next visit.

10/10 Excellent

Mohd Nazri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Comfort and spacious
Stayed 1 night in Aug 2018
Response from Senior FO on 16 Aug,2018
Thank You for the feedback,we welcome you in next visit.

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2018

6/10 Okay

Teong

Liked: Room comfort
Just ok, it overated
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
3.5 stars not really
I stayed here as it was convent for me visiting my family. As it was only 3.5star hotel cant expect the world but a carpet that has been cleaned and vacuumed would have been nice. Also towels that dont look and feel as though they have been used since the hotel has openned. Also the breakfast buffet was reheated. The only good thing was the fresh cooked eggs on request. The pool also need to be cleaned. I could feel slugs on the pool floor, not nice.
Stayed 9 nights in Feb 2018

8/10 Good

Mohd Helmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gym & swimming pool
Good but the gym was not open during my visit. Swimming pool area need to be upgrade.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and the breakfast well provided
Overall their service is not bad, but the only thing is the extra bed they provided is not too comfortable

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The poorest stay!
The reception requested me to pay RM$418 for two night stay. Then I showed them the document given by Expedia to prove that I paid for the flight-hotel package already. But they did not trust me. At that time I am extremely tired. So I contact Expedia and help settle my problem. After they talk to Expedia, they said that they will give me the room until they got the new document from Expedia. How come?! Therefore I said that I could not wait one more minute and asked them to give the room key at once. All the matter could be fixed later. From this, it showed the service standard of the staff there. The room is big but the ceiling outside the toilet has a big black stain of leaking. It is quite disgusting and showed that it lacks of maintenance. I had two-day coupon for breakfast because the food is cold and the service is bad. When I wanted to have a bowl of flat noodles, I asked the staff to help me but she replied that it's a self served counter. Then I told her the soup for noodles was cold, then she turned the stove and walk away. The poorest experience!!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Stay
Place is clean n nice. Just one thing to share, the air-cond is quiet cold. =)

6/10 Okay

Wael

Disliked: Staff & service, room comfort

6/10 Okay

Jeszicca

Disliked: Staff & service
Overall the hotel is good. The only thing that was upset is that when i checked in they asked for payment and when checked out they also asked for payment but in actual fact is that i had fully paid during my booking with hotel.com I think that their staff should be prepare or do their homework before asking payment from the guests.

8/10 Good

Patrick

Liked: Cleanliness, room comfort
Clean and Big Hotel Rooms
Lots of foods and within walking distance to a shopping mall.

4/10 Poor

AK, Pasadena, CA

Disliked: Staff & service, property conditions & facilities
Over-Rated hotel not suitable for business travel.
A 4 stars hotel with bad wifi connection and no fax service.

4/10 Poor

Saw

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Receptionist service was very poor, no manner, and not a professional guy to ask for the customer detail, as I ask to change from Single bed to queen-size bed, he was showing his frustration to me that there is no more queens-size bed anymore.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room is spacious and clean, hotel staff are polite. Over all the stay was a pleasant experience, although i haven't used other facilities such as Gym, Swimming Pool.

6/10 Okay

Cron, San Francisco, California

Liked: Staff & service
Okay choice for the area
There aren't many decent hotels in the area around Kajang and Semenyih, and this is probably one of the better ones. The room was clean (except for a couple long hairs in the bathtub), the bed was comfortable, and it was quiet enough to get a good night's sleep. The neighborhood is rather rundown though. Breakfast is pretty standard hotel fare: a couple trays of sliced fruit, salad, an omelet bar, and some basic Malay foods. Dinner wasn't anything memorable but it was fine for a quick meal. The staff at the hotel are very friendly and try to be helpful. I did have one big issue though: the safety of my credit card and identity information. First, the receipt they printed out had my full credit card number printed on it - that's a super outdated and unsafe receipt system. Second, after I checked out, they wanted to keep my registration card, on which they had written my full credit card number and 3 digit verification code. That would make it exceptionally easy for an identity thief to get all my information, especially since they also kept a photo of my passport. I insisted on destroying it so my credit card info and identity couldn't be stolen, which was a bit of a problem for them that required a call to the manager. For the safety of the guest's credit card and to prevent identity theft, it's standard practice for hotels to return, shred or conceal a guest's credit card info after check-out, so I hope they will adopt this practice in the future.

6/10 Okay

Steve

Disliked: Staff & service
actually the hotel was comfortable and I can give good rating but the services had pulled down the rating tremendously. twice I called for a cake of soap, twice was noted by the staff but not once did they bother to bring the cake of soap

8/10 Good

Kok Keng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kajang Stopover
just a driving trip stopover, so just need a quiet comfortable room for the night and a good breakfast to start the next day drive

6/10 Okay

jan2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
滞在は快適でした。
エレベータホールの照明が消えていて、夜はちょっと不安になりますが、近くに大きな商業施設もあり、快適に滞在できました。
Stayed 5 nights in Feb 2020

6/10 Okay

Norman Edy

Stayed 3 nights in Dec 2019

10/10 Excellent

KHAIRUL HARRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Daos on 15 Jun,2019
Thank you for choosing to stay with us at Oriental Crystal Hotel. We are so glad to hear that you enjoyed your accommodations. We appreciate your feedback as it enables to improve our standards. Kind regards, Faisal

4/10 Poor

CHUN YAO

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
對客人愛理不理的
接待人員臉很臭！頂樓不知道什麼原因很吵雜的聲音，卻無法改變房間。電梯的指示壞了也不修好（見照片）。
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
위치가 좋은 호텔
카장지역에서 좋은 호텔입니다. 조식은 다양성은 없지만 괜찮았습니다.

8/10 Good

Sungyo

Liked: Cleanliness, property conditions & facilities, room comfort
교통이 편리한 호텔
현재까지 10일 정도 숙박하고 있는데, 이 주변에선 추천할 호텔입니다. 조식의 다양성은 좀 떨어지지만, 매일 맛있게 먹고 있습니다. 무엇보다 교통이 편리한 것이 가장 큰 이점이라고 할 수 있겠습니다.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
카장에서 추천호텔
카장에서 아침식사를 비롯한 별로 불편함이 없는 호텔입니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

veronique, Bordeaux

trop loin de l'aéroport
Très bon accueil. Trop loin de l'aéroport, minimum 45 min en taxi à 6h30 le matin et 1h30 le soir vers 17 h ! Wifi fonctionne bien restos et 7/11 à proximité sinon, quartier inintéressant Hôtel qui reçoit surtout des groupes qui voyagent en car