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Reviews of Smile Hotel USJ

3 out of 5
Smile Hotel USJ
21, Jalan USJ Sentral 3, Subang Jaya, Selangor

Reviews

6.8
Rating 10 - Excellent. 3 out of 37 reviews" "
Rating 8 - Good. 19 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 3 out of 37 reviews" "
Rating 2 - Terrible. 4 out of 37 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lip Fong

Good
Stayed 1 night in Jun 2023
Response from MAZIRA on 9 Jul,2023
THANK YOU FOR STAYING WITH US.

4/10 Poor

Chern Hau

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We change room 3 times, first time is because of the cooking smell, second time is the power cannot on, third time is the aircon got water came out and have cockroach on the floor..really bad impression on this hotel
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2019

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stay away!
This hotel was quite the experience. Our initial impressions of the small room were OK we can deal with it but over our stay of 4 nights, they didn't fail to make it worse. Our sheets and towels weren't clean to begin with and the room service gives you new sheets and towels that are stained as well. Don't plan on making any coffee/tea since they don't provide a kettle. We had to ask for toilet paper and it came half a day later when we were out, and they just put the toilet paper roll on the bed, didn't change it in the holder, not to mention the toilet leaks constantly. On our second day we came back and our room access was cut off for some reason and once we got back into our room, we noted that they hadn't cleaned anything even though we requested it. We came back at 5pm and it still wasn't cleaned so we had to go to the front desk to ask them to clean it while we left for dinner. Although the rooms are labelled non-smoking, you definitely smell smoke when you come into the building and sometimes when you walk on the floors. Also, wifi access randomly fails and the password on the information card in the room is incorrect, look for it on your room card. Don't pay for a city view, the window is literally a foot wide! The "smile" part of this hotel is non-existent. There is someone that sits at the front desk but you can't see them. They never say hello or anything! I don't have enough characters to finish my rant!
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Bed bug
Overall OK. But the bed got big. Cannot sleep whole night
Stayed 1 night in Jul 2019

6/10 Okay

Bradley

Liked: Cleanliness
Smile! There's a Great Country Bar Next Door
For what you pay, Smile Hotel is decent. It's a bit ghetto, though - neon flashing hotel sign, located down an industrial/business ally type street, stinky cigarette smell in lobby and rooms, and small cramped rooms. The staff is not too friendly (my hunch is that they have to deal with a lot of lowbrow types and thus have their guard up) but they are helpful. The first night I was awoken by some fighting (domestic violence) in another room but after complaining at the front desk and the hotel attendant confronting the couple, it stopped. The best thing about Smile Hotel is not anything to do with the hotel itself but this quaint little local country bar that's right across the street. It's a great place to grab a good meal, a few beers, and play a game of pool (snooker). The staff at the country bar are extremely friendly and make up for what's missing at Smile Hotel.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Quiet place and room
Basic room with necessary items provided. But there was small roaches running around in the toilet.
Stayed 2 nights in Jan 2019
Response from etx-alexalex1 on 3 Mar,2019
THANK YOU FOR YOUR COMMENT, WE WILL REPRESENT OUR QUALITY HOTEL

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced for the service provided
Toilet was dirty, towels yellowish. Only advantage is easy to find parking at night. Night time very few eateries by walking distance
Stayed 1 night in Nov 2018
Response from etx-alexalex1 on 8 Nov,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Finaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is near many shops, so it is easy for us to find food and beverages.
Stayed 1 night in Nov 2018
Response from etx-alexalex1 on 3 Nov,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 Okay

Naresh

Liked: Cleanliness, room comfort
Disliked: Staff & service
When I booked I requested for a dressing table but there didn’t put it.
Stayed 1 night in Jul 2018
Response from etx-alexalex1 on 19 Jul,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 Okay

Chee

Response from etx-alexalex1 on 23 Feb,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and comfartable
Room big, comfartable for family.. Overall good i give 4****
Stayed 1 night in Jan 2018
Response from etx-alexalex1 on 19 Jan,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 Okay

David, Singapore

Liked: Staff & service, room comfort
Nice and clean hotel at a convenient location
I have stayed in this hotel more than once. I find the price rather affordable at Smile Hotel. The rooms and toilets are quite clean and the hotel's location is conveniently located close to many malls and amenities with some even within walking distance.
Stayed 2 nights in Jan 2018
Response from etx-alexalex1 on 19 Jan,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

JJ, Penang

Liked: Cleanliness, staff & service, room comfort
Good budget Hotel
Everything is fine for overnight. Some detail can be improved such as use air perfume in the room and lobby, improve lighting at the reception. My room has 4 pillow however one of them has little small black spot .
Stayed 1 night in Jan 2018
Response from etx-alexalex1 on 19 Jan,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 Okay

Verified traveller

Photos look larger than it is, really tiny.
Really small compared to what is pictured. Nothing great, just enough for one night stay. Cannot access Wi-Fi.
Stayed 1 night in Dec 2017
Thank you for stayed with us.Your feedback we really appreciate

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Misleading Statements
They told me 24 hours check in but I could not checked in at arrival time and charge me extra amount. And very small room as well.
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Edward Yeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smile Hotel
Consider quite clean and quiet during the weekends
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Booked this hotel on last-minute-basis. A great choice of hotel compared to those hotels opposite of Sunway Pyramid, as over opposite of Sunway Pyramid, there are clubs and pubs which are noisy and not suitable for family stay or for girls. Around Smile Hotel, it's pretty okay, clean and not too noisy, especially during the night
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
budget style stay
room was clean and facilities are in working condition good for a night or few night stay for simple bed and bath. budget style hotel
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

2/10 Terrible

Poh Chuan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor experience
The location is convenient but the room is terrible. The bed is noisy and feel it is collapsing. The room is fUllman of smoking smell and practically no service at all. I don't think i will ever stay there again .
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Wee Yu

Liked: Property conditions & facilities, room comfort
Value for money
Comfortable stay for short trip
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

AJS, Kajang, Selangor, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and nice room to begin with
the room was comfortable. somehow or rather the neighboring room was a bit noisy. maybe the hotel can post a friendly reminder for visitors to keep down their voice so they wouldnt cause nuisance to the other neighboring room. overall, nice experience with the room given. rhe room has two usb ports too so visitors can charge their smartphones and stuff. very handy :)
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities
good for budget stay
great
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Sachiko

Liked: Cleanliness
Stayed 2 nights in Nov 2018
Response from etx-alexalex1 on 8 Nov,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Verified traveller

Liked: Property conditions & facilities
整體可以
Stayed 3 nights in Jul 2017
Thank you for stayed with us.Your feedback we really appreciated.

10/10 Excellent

acah, melaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
selesa dan bersih
bagus dan sesuai untuk penginapan berdua sahaja
Stayed 1 night in Jul 2017
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Bilik yang bersih dan selesa disamping menyediakan untuk laluan oku
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很新也清潔
很不錯的住宿環境房間很新很乾淨⋯ 保安做得滿不錯 ⋯ 只是去吉隆坡市區交通會不方便⋯ 附近有很多間大賣場商場吃東西買東西方便 員工是印度人馬拉人 英文不好的朋友用google翻譯也ok
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Kwan Ping

Liked: Cleanliness, room comfort
Wifi 用不到
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
个人觉得是满舒适，因为住的时间刚好是假期，地区本来是商业区却会感到静。附近有大型的购物中心，也有美食中心，所以很方便。
Response from SMILE TEAM on 15 May,2018
Dear guest, We all team Smile Hotel say thank you very much for your nice reviews. We look forward to welcoming you for next in ours hotel