2 outdoor pools, pool loungers
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Reviews of Home@36 Condotel

4.5 out of 5
Home@36 Condotel
Discovery Shopping Mall, Jl Kartika Plaza, Kuta, Bali

Reviews

6.8
Rating 10 - Excellent. 26 out of 178 reviews" "
Rating 8 - Good. 66 out of 178 reviews" "
Rating 6 - Okay. 53 out of 178 reviews" "
Rating 4 - Poor. 25 out of 178 reviews" "
Rating 2 - Terrible. 8 out of 178 reviews" "

6.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant
No hot water in toilet. I believe dodgy hotel staff turns off hot water delibrately. Bed highly uncomfortable, house keeping and reception staff very lazy, ocean 360 staff horrible especially dodgy manager, segara grill restaurant had no internet for 8 days and kitchen staff did not want to cook food for buffet breakfast. I hr before 10am the dishes were empty and kitchen staff were standing chatting with one another. TV signal always poor, only two English movie channels available, breakfast without milk, no variety in breakfast, pathetic. In Bali service sector is dodgy. They like to overcharge for service and provide poor service. Room price gone up to £38 or £45. This is a budget hotel with average room rate £25. However they like to overcharge as much as possible. Holiday inn charges £40. Why a budget hotel is charging more than holiday inn? By the way holiday inn in Bali also has dodgy staff. Welcome to skull island. Does not look like paradise to me.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor standard
Uncomfortable bed & mattress, standard room small with no window or of there is a window you can not open it or see outside, poor room, toilets are old, TV signal always poor, only 2 English movie channels. This is a budget hotel with average room rate of £25/night but now the stingy hotel staff is charging £41 -£50/night without breakfast. Indonesians & Bali people especially hotel industry are very stingy, unreliable, dodgy, inefficient and they tell lies all the time. It seems Skull Island to me. This hotel is not worth this price. Housekeeping is ok, Hotel management is poor. If you ask them about something they dont know anything. Breakfast is poor quality & poor quantity, lots of flies, mosquitoes in breakfast area. Very stingy & unreliable nation
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality & overprized
Rooms are overcharged. Its usualy £25 but they are overcharging rooms recently. The standard rooms are pathetic. No window in the room or if there is one you can not see outside, Bed is uncomfortable, soap & shampoo causes allergy and makes hair glue together, poor quality products, hotel staff lazy and dodgy, breakfast poor quality. Restaurant staff is bad, no fresh milk, poor quality tea, and coeffee, overall not worth much money. They steal breakfast money to feed hotel & restaurant staff. Horrible Bali. No fan or cooler in outside dinning area, very hot & humid, flies, mosquitoes and ants everywhere. Stupid kitchen staff does not know to cover food. Poor service overall, same breakfast everyday. They donot know how to cook. They only know how to bark and tell lies. Very illeterate staff. TV signal always poor, only 2 English movie channels, All hotels in Bali feel like hotel california, Bali looks like Skull island and entire population & govetnment ofgicials act like hannibals and cannibals. Welcome to world's dirtiest paradize, Bali & Indonesia where thieves, liars, reptiles, criminals are dominant species. See photos of inefficient staff and poor quality food.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality
Rooms have no windows or atlest you cant see outside even if there is a window, bed highly uncomfortable. The mattress is hard and hurts but staff & mangers did not do anything about it. I stayed here for several days but the service was not good. TV is poor, always breaking up, no signal or screen shaking. The hotel mangers donot try to sort out problems or fix them. I had to ask several times before they will bother to fix a problem. Managers & other staff are very lazy. Breakfast is pathetic. No fresh milk is available. The bar staff lied to.me no fresh milk at breakfast. I recorded their statement. Very stingy Indonesians. They like to hide tea & coeffee pots behind bar. Food trays are usually empty at time of breakfast & Segara restaurant staff does not bother to fill them. Cold & limited food is served. I had to ask pretty much everytime to bring fresh, hot food & the restaurant staff does not like it. They only like to charge you for breakfast. See photos. The standard room price fluctuates alot. To confuse customers, they now show 4 different prices for the same standard room without any difference between 2 types of prices. The restaurant staff needs to improve breakfast quality & quantity. Chicken is sometimes burned. No variety in breakfast. Flies, mosquitoes & ants fly over bread & fruit but they donot bother to cover it.
Stayed 1 night in Dec 2018

10/10 Excellent

HizamRina, Kuala Lumpur Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place nice staff
Stayed 4 nights in Nov 2018

6/10 Okay

Snow, Singapore

Liked: Cleanliness, staff & service
Located at good location like convenient to go discovery shopping mall, water boom and around have night life bar. But hotel service is not a little bit good.
Stayed 4 nights in Nov 2018

6/10 Okay

k

Liked: Staff & service
Good location with cheaper price
good location with cheap price. can improve on cleanliness and service provided
Stayed 3 nights in Sep 2018

8/10 Good

Hosni, Malaysia

Liked: Staff & service
We stayed for 4 nights. The staff are friendly, helpful and welcoming. Facilities are basic but commensurate with the rate. Nice hotel close to the beach.
Stayed 4 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very misleading
Extremely poor conditions, unclean, stained linen, bathrooms and water smelt of sewage, leaking aircon, dark and gloomy. Misleading photos (bright/fresh modern) this hotel is very outdated and extremely dirty. The pools are not part of the hotel. We had a very disappointed 8 year old who wanted a swim upon arriving as we were advised the pool closes at 4pm. Even though the staff were kind, this hotel is not up to the standard it portrays on the website. We left after one night, very disappointed.
Stayed 5 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms were moldy smell bad, never again. Horrible place to stay, no window, tiny room.
Stayed 2 nights in Jul 2018

6/10 Okay

Rina

Liked: Staff & service
Face lift
The staff is absolutely amazing! Hotel room was not for us. We like new or at least up to date. We showed up a day earlier and our hotel was full so stayed here just one night. I seriously wanted to sleep on the beach rather than our room but it's all in what you are used to. Hotel needs to be completely gutted out and remodeled. Again staff is awesome!!!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is more like a backpackers home stay.
The hotel is very run down and requires major renovation works to bring it up to any standard worth giving it the title Hotel. The rooms and especially the bedding was filthy and badly stained. I booked for 6 days but walked out after staying one night, and the only reason I stayed the night as we arrived after midnight.
Stayed 5 nights in Aug 2017

10/10 Excellent

Anand, Laksha Holidays, Pune, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel option in Kuta, On the Beach
This hotel staff is very co operative & always alert to help their Guest's.
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky me
Right on the beach, next to discovery mall, shops, restaurants at you finger tips. I was so lucky to score an ocean view room which I heard is where the value is and there is only a couple so requests are a must. Overlooking the breakwall and views out to the reefs of kuta was great to wake up to and watch the sunsets. It didn't have a balcony so A/C was on all the time and had trouble drying my surf / swimming gear. The rest of the room was bright and clean but the hot water ran out after 5 mins which I didn't bother to rectify. Free drinks of water was a bonus and delivered within minutes of requesting and the fridge was nice and cold for the extra bintangs. The included buffet (extra) needs to be hotter so if you stick to the fresh cooked omelets, boiled eggs and toast you can't go wrong. Juices need more variety but you can't beat the views while eating. I can't speak about the majority of the other rooms which I think had city/tree views but they are still adequate for a quick stay or a few days before or after your flights from bali. The hallway noise carries but you can't here outside / Street noise so you'll get some good sleeps. Like all Bali accommodation, barter your prices or take advantage of online deals.
Stayed 4 nights in Jul 2017

6/10 Okay

pati, happy

Liked: Cleanliness, staff & service, room comfort
The location of hotel excellent and the facilities
Excellent experience with the overall of hotel service and facilities Beautiful breakfast buffet near the beach site

6/10 Okay

Naz, London

Liked: Cleanliness, staff & service
Decent hotel close to the beach and Kuta strip
Staff were extremely friendly and hospitable. Breakfast was decent, never eat any other meals at the hotel. Pool could be cleaned more often. No aircon in the hallways, feels like 30 degrees inside. Rooms were decent.

6/10 Okay

hugo, melbourne

Liked: Staff & service
average hotel excellent location
right in front of beach, walk distance to everywhere, staff was nice and very helpful, the selection of buffet breakfast was minimal

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
On the beach
The hotel in relation to what was charged i would say that it was excellent.

8/10 Good

shahrum, Kuala Lumpur

Liked: Cleanliness, staff & service
Strategic place to stay
Very convenience to us where the location of this hotel merge with the shopping mall and all fast food restaurant.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Renee, Auatralia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown room with stained manchester.
We walked into our room expecting a modern bright room like the picture we saw on the internet. What we found was a very rundown room with stained manchester and dirty furniture. Cigarette burn holes in lounge cushions and stained cushions. The bathroom looked as though it hadnt been cleaned. I was very disappointed. Staff were fantastic however but that alone isn't enough to recommend this hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
accessibility
Overall nice location for night life activty and shopping malls. Cleaniness and room condition are quite a disappointment. Can be improved.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice and quite area.
Nice location with restaurants and pool. Close to the beach, but not a beach to lay down, relax and go swimming. The beach is best for surfers. If you want to stay at the beach, don' t choose Kuta.

6/10 Okay

Mohammed, Palestine

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The room was not clean even after talking to room service to clean it better but still the same, there was no curtains,

8/10 Good

Kirri

Liked: Staff & service

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok for short stay if yr not fussy
Lovely staff Standard rooms are very low budget and very small Superior room much better Family room is good Breakfast is basic Location is great In dire need of refurbishment

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The position is e Great position
By the beach and so close to many places for shopping. Don't get the standard room, too small. The venetians needed maintenance. Wonderful hot water for showering. Staff are faultless with the exception of a very long wait for toilet paper and with no tissues not a comfortable situation. Staff were just so helpful and pleasant. The safe was one of the few that I have experienced as so easy to use. Many drawers in which to store our 'things'. Excellent breakfast. Thank you Home36 Condotel.

8/10 Good

Eric, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, right on the beach & next to the shops
Had a really nice stay at the Home@36, staff were great and there's plenty of good places to eat in the area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position and fantastic pools
The staff were so friendly and helpful ,pools were amazing ESP at segara restaurant but the rooms were small

10/10 Excellent

Rose A, Rockingham WA

Liked: Cleanliness, staff & service, property conditions & facilities
What a pool view
Great location, on the beach

6/10 Okay

Sulaiman

4/10 Poor

Brenny

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to everything
The hotel is conveniently close to everything only thing is internet connection wasn't strong. Otherwise nice place to stay.

8/10 Good

Wai Yin Cherry

Liked: Staff & service

8/10 Good

Eric, Australia

Liked: Staff & service
Pleasant stay close to Hotel and on the beach
We had a good time at this hotel and loved being able to walk straight into the discovery shopping centre or straight to the beach in the mornings. The rooms were kept clean and the staff were extremely friendly, they stopped to say hello to me everytime I walked through the lobby - even if I had just gone through moments before! The breakfast buffet was okay, it only had a few options each morning and many of those were traditional Indonesian dishes, although you can always ask the cook for an egg or omelette done however you like and there was always a variety of fruits and sweet breads, doughnuts, etc to eat as well. The hotel didn't have any 'natural grounds' as such when compared to other hotels, so there wasn't really a 'quiet area' by the pool you could sit or a nice place to chat to other guests that didn't have loud music blasting. The pool was in a bar so difficult to use and seemed to be empty most of the time. The second 'pool' was in a restaurant seating area and was more to paddle your feet in and had a few tables and chairs in it you could eat at while paddling your feet. The hotel rooms were mostly kept clean although the cleaners seemed to occasionally forget to put fresh water and tea bags in the room and even sometimes to put all of the new towels in the room - a few times I found myself without hand towels. There seemed to be something wrong with the drains because towards the end of the trip the rooms began to stink. Overall a good stay.

6/10 Okay

jaymie, melbourne

Disliked: Cleanliness, property conditions & facilities, room comfort
Looks are decieving
The hotel staff were all rude except the receptionist and a few of the cleaners. The breakfast buffet limited the amount of eggs you were allowed aswell as leaving fruit and other foods to dry out for hours outside amongst the flies and other bugs! The bathroom smelt like crap the whole time and the hot water was barley existent! If you want to access the hotel after or before the mall hours you have to hike to around the beach because there's no way of getting to it

8/10 Good

hugo, melbourne

Liked: Staff & service
nice hotel close to beach
the standard room was bit small, furnish and deco of the room was out-dated, but the location of hotel was excellent,right in front of the beach, all the hotel staff were friendly and helpful, the selection of buffet breakfast was limited, other than that, it was a goodt budget hotel.

8/10 Good

nolz, aussie

Liked: Cleanliness, staff & service, room comfort
good basic hotel
Staff friendly, brekky good, right on beach. Pool not working but option offered by staff

4/10 Poor

Anton

Disliked: Property conditions & facilities, room comfort

6/10 Okay

laura

Liked: Cleanliness, staff & service
Great rates
We had a late flight into Bali and this place had great rates and was super accessible from the airport. It was a bit difficult to find as the mall wasn't open when we got in but once we found it I thought it was good. The people that work there are super friendly and made everything very easy for us. However, the walls and door are super SUPER thin so you can hear everything going on. If you're looking for a place to rest your head and it's close to a lot of things this place is well worth the money (as long as you're a heavy sleeper).

8/10 Good

Shreyas

Liked: Staff & service

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We came across this hotel and it looked like what we needed for our extended stay due to the ash cloud in Bali. Unfortunately we were very dissapointed in the cleanliness, condition and overall presentation of the room we stayed in. Firstly we were told we were getting two single beds and we walked into a room with two single beds joined by cable ties pushed against a wall. The lights on both sides of the buit in headboard were blown and there was dust, rubbish and dead insects sitting behind it. We also had a huge insect that was squashed on the skirting next to the bed. The Bathroom was absolutly filthy, especially around the basin and tap. The shower was covered in soap scum and mouldy in the corners. The shower curtain was mouldy and brown and didnt reach the bottom of the shower tray which resulted in water going everywhere. The Wifi in our room didnt work and was constantly cutting out when our phones and ipads could connect up to it. I think what I found most dissapointing is that the hotel has potential to be a lot better than what we got. The cleaning and maintenance staff really need to up their game. I find it frustrating that the price we paid was 75% off the normal room rate. The staff were the best thing about this Hotel. Everyone was lovely and we had exceptional customer service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value for money
Excellent customer service. Great value for money and location was ideal for us attending wedding nearby. Only downside was water overflow from showers.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay elsewhwre
Rooms were filthy even had boogers on the wall. Broken crooked blinds on the wall hanging over nothing. No windows so they try to give illusions of one Shower leaked all over bathroom. Floors were gross and stained everywhere. Waiter at restaurant on site was creepy and bothered us kept asking to take us to the club when he got off work. We said no. He tried to see if we has Facebook and could add him. Again sajd no. We felt like he was scheming up a plan. He also tried to give us our bill on a napkin and..surprise..tried to overcharge us. Hotel front desk staff were very polite and helpful and location cannot be beat.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to disappear.
Great location.

8/10 Good

Fenny, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
It was my first time stay in that hotel. It was really nice, clean and comfortable. All the staff really nice, greet and help you a lot. The hotel location strategy to everywhere, close to airport, not far from water boom if you bring your family, close to Kuta square, right in the discovery mall, if you like to shop. Right in front of the beach.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in central Kuta.
Great hotel in central Kuta. The staff are fantastic. The superior rooms are really spacious and cleaned everyday. It could use a fresh coat of paint but it didn't make any difference to our stay. As it's located along side Discovery Mall, access to the hotel outside shopping hours is a little more tricky but workable. The pool facility isn't right outside the hotel, it's only a minutes walk away, again not an issue. Thank you to all the management and staff for making us feel extremely welcome.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
near airport
Just disappointed of the look of the facility.. it's not what I expect based on the pictures..It's old but.. the room is still comfortable and nice staff. Also great location