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Reviews of Pondok Sari

3 out of 5
Pondok Sari
Jalan Nyangnyang Sari No. 7B, Kuta, Bali

Reviews

6.4
Rating 10 - Excellent. 4 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 8 out of 32 reviews" "
Rating 4 - Poor. 7 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Mick, Cairns, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport. Quick walk to lots of genuine Indonesian restaurants. Nice pool and very large family room. Only downside was that the aircon didn't work very well. Otherwise, very good value for money.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a 10 out of 10. Incredible value for money - perfect for families !! We had a huge family suite next to the pool and paid around $55 AUD. If we had not already booked and paid for the Padma we would have stayed longer. Highly recommended for value & cleanliness.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very unwelcoming! Very smelly. Staff was also pretty unresponsive.
Stayed 5 nights in Jan 2019
Response from Dwi Wahyuni on 19 Aug,2019
Dear Our Valued Guest, Warmest greeting from Pondok Sari Hotel - Kuta Bali, We are extremely concerned to note your dissatisfaction above. We apologize for the inconvenience that may have happened to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors. Thank you.

4/10 Poor

A

Disliked: Property conditions & facilities, room comfort
Expectation did not match reality.
Opted for Pandok Sari as my partner was at the BICM hospital undergoing surgery. Location wise it was only 11 minutes by taxi to the hospital, so i thought it would be ideal. The photos of the rooms also convinced me to give it a go. I checked in at 2pm and was not given any information about wifi or breakfast. As i had been at the hospital from 3am i was too exhausted to remember to ask . I was introduced to my room and all i could smell was damp. They tried to mask it with air freshners and putting the a/c on. The walls had lots of cracks on it and there were no windows. So it felt really dark and dingy. I also discovered that i was sharing a room with frogs and lizards. It wasnt a problem but sometimes a bit creepy when you would see creatures dart across the room in the wee hours of the morning or at night. The exterior areas of the hotel were well kempt but at least my room was in need of major improvement. If you are looking for a cheap place to stay and you dont mind damp then this place may be fine for you. In my case, i will not return.
Stayed 4 nights in Aug 2018
Response from Dwi Wahyuni on 23 Aug,2018
Dear A, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for sparing your time sharing your feedback and bringing this matter to our attention. Your comments will help us serve you and all of our guest better in the future. We do apologize for all annoyance or inconvenience issues that have been happened to you on your last stay. The hotel is actively working to improve the service levels and your feedback has proved to be invaluable. We really hope to see you again on your next visit to Bali.

6/10 Okay

Maria, Spain

Liked: Staff & service, room comfort
Cheap hotel for a night before a flight. The facilities are getting old. It was clean, and the swimming pool was good.
Stayed 1 night in Jul 2018
Response from Dwi Wahyuni on 23 Aug,2018
Dear Maria, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you very much for sharing your review. We are so pleased that you fairly enjoyed your time over at Pondok Sari Kuta. We hope to see you returning soon.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel
It isa nicesmall hotel with very nice rooms and friendly staff. The breakfast is basic. The swimmingpool is nice and clesn, the garden is besutiful eith flower.
Stayed 1 night in Jan 2018

10/10 Excellent

Jade, Byron Bay, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillows-the best of any hotel I've been in Bali
Fantastic value. The service was great. Rooms were nice. Pillows were not too big! Flower arrangements in earthenware pots full of water....really sweet vibe.
Swimming pool at night
A different pattern every day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good budget hotel with great helpful staff
needed a budget hotel for last week of holidays this would suit people for 2 to 3 nights stay breakfast was minimum but pool was great
Response from Riska Riana on 27 Jul,2017
Dear our valued guest, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for your feedback on your recent stay with us this month. We are delighted to hear that our services have exceeded your expectations. Thank you for highlighting our awesome location, friendly & helpful staff and our Deluxe Studio room as well. It is a great pleasure for us in passing on your compliments to our team about your comments on our hotel. Please let us know when you have a plan on returning to Bali and we will be more than happy to assist your booking.

8/10 Good

Roger, Adelaide, AU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable hotel
I stayed 9 nights at the Pondok Sari. It is a nice hotel away from the hustle of Kuta, but only a 15 minute walk to the shopping district. Great warungs nearby. Clean swimming pool, and helpful, friendly staff. Comfortable bed and a clean room. I had a great stay at the hotel.
Response from r on 27 Jul,2017
Dear our valued guest, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for your feedback on your recent stay with us. We are so glad to learn that everything that we offered has lived up your expectation and thank you for highlighting our room, restaurant , spa and other services. Once again, we would like to thank you for staying with us and look forward to welcoming you back on your next visit to Bali.

8/10 Good

Terry, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for the price.
Close to the Airport, perfect for a night stop over. Mainly domestic Indo tourist stay here. Not much around this part of Kuta. Very quiet. Great room for the small price, good pool, friendly staff. All good for a quick stay.
Response from Riska Riana on 27 Jul,2017
Dear our valued guest, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for your feedback on your recent stay with us. We are so glad to learn that everything that we offered has lived up your expectation and thank you for highlighting our room, restaurant , spa and other services. Once again, we would like to thank you for staying with us and look forward to welcoming you back on your next visit to Bali.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad location, bad service.
Never received communication from this hotel, nor did they reply to any of my emails. Upon arrival we were not greeted and was given really bad attitude from the male worker. When arriving in our 3 x family rooms, 1 didn't have power, another had spiders and the last room had water spitting out from the aircon onto the beds. We noticed bed sheets weren't changed and two (out of 8 of us) got bitten by bed bugs. Free breakfast is toast and 1 boiled egg.
Response from Riska Riana on 27 Jul,2017
Dear our valued guest, Warmest greeting from Pondok Sari Hotel - Kuta Bali, We are extremely concerned to note your dissatisfaction above. We apologize for the inconvenience that this may have happened to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.

4/10 Poor

Timothy J, melbourne

Liked: Cleanliness
Disliked: Property conditions & facilities
basic. .. did the job.
Used this hotel as it was close to the airport and we arrived late. We just stayed the one night before going to a superior hotel. It was pretty basic but comfy enough for what we wanted. I wouldn't stay here for more than an overnighter. Water pressure in shower was terrible and water was cold. Breakfast was very ordinary. Location was also ordinary located down a day lane away from tourist areas. Staff were ok.
Dear Timothy, Warmest greeting from Pondok Sari Hotel - Kuta Bali, We are extremely concerned to note your dissatisfaction above. We apologize for the inconvenience that this may have happened to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors. Best Regards, Riska Riana Reservation

6/10 Okay

Verified traveller

Dear our valued guest, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for your feedback on your recent stay with us. We would like to thank you for staying with us and look forward to welcoming you back on your next visit to Bali. Best Regards, Riska Riana Reservation

4/10 Poor

Josephine Ellen, Ireland

Disliked: Staff & service
Room was okay, good for a quick stay between flights as close to airport
Dear Josephine, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for your compliments. We are pleased that you enjoyed your stay with us. We are here to deliver exceptional services to our guests. I will share your compliments with all concern. Hope to see you in the near future. Best Regards, Riska Riana Reservation

6/10 Okay

shravan, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Observations
Stay was comfortable and simple, everything was as expressed on the website, but there was too much of noise entering the room early mornings as it is just adjacent to the main road.
Dear Shravan, Warmest greeting from Pondok Sari Hotel - Kuta Bali, We are extremely concerned to note your dissatisfaction above. We apologize for the inconvenience that this may have happened to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors. Best Regards, Riska Riana Reservation

2/10 Terrible

pat, port hedland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
I booked and paid online and They charged me again a room more expensive saying that they didn't get the payment ( i couldn't Check online on time ) so I paid twice ..
Response from Riska Riana on 27 Jul,2017
Dear our valued guest, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for sparing your time sharing your feedback and bringing this matter to our attention. Your comments will help us serve you and all of our guest better in the future. We do apologize for the annoyance/inconvenience that may have happened to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

6/10 Okay

Jude helmy, malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel
great
Dear Jude, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for choosing Pondok Sari Hotel for your holiday. Appreciate your compliments. Hope we meet again soon at Pondok Sari Hotel. Best Regards, Riska Riana Reservation

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Bed was heaven
Loved the bed, staff were wonderful. Shower was hopeless, no hot water on second floor and taps just spun around, electricity was no good, jug took 14 mins to boil. For the price I can not complain. Again, staff were wonderful.
Response from Riska Riana on 27 Jul,2017
Dear our valued guest, Warmest greeting from Pondok Sari Hotel - Kuta Bali, We are extremely concerned to note your dissatisfaction above. We apologize for the inconvenience that this may have happened to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.

6/10 Okay

Al, UK

Liked: Cleanliness
Ok for the price
We were a bit disappointed at first as the photos can be quite misleading but overall it was a nice stay and many helpful, friendly staff. A bit out of the way and breakfast was pretty terrible; greasy, salty fried rice every day and straight syrup instead of juice, I would just get the room with no breakfast. However, we had a really nice time there so they are obviously making up for any negatives.
Response from Riska Riana on 27 Jul,2017
Dear our valued guest, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for sparing your time sharing your feedback and bringing this matter to our attention. Your comments will help us serve you and all of our guest better in the future. We do apologize for the annoyance/inconvenience that may have happened to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

8/10 Good

Mathew, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and welcoming.
Very friendly staff, helped me when i was having trouble with my transfers.
Dear Mathew, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for choosing Pondok Sari Hotel for your holiday. Appreciate your compliments. I do agree, the staffs are great in satisfying guest needs. Hope we meet again soon at Pondok Sari Hotel. Best Regards, Riska Riana Reservation

8/10 Good

Pilbara girl

Liked: Cleanliness, staff & service, room comfort
Good small hotel close to airport
We were here just for 1 night arriving in after 8pm and needed something close to airport and not overpriced. Well we found the right place. Good and clean, staff helpful and clean room and non smelly bathroom. Bed was comfortable, and big. We had a large family room and comfortable, great value. Just the breakfast need to be asked what you like. As I love Asian breakfast but was given a western breakfast with no choice. But beside that this hotel is a good value place. And quiet which is nice.

6/10 Okay

Fireyred

Liked: Cleanliness, staff & service, room comfort
Rooster awakening
The hotel itself is lovely, nice room and amenities. Breakfast was lovely. THE downside is that the hotel is nestled in a semi residential area and the properties surrounding the hotel have roosters. The said roosters start crowing at 4.30am! This crowing was continuous commencing at this time and did not let up until dark each day. I checked out and changed hotels after 2 nights

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Расстроена человеческими качествами сотрудников
Останавливалась в этом отеле в прошлом году, в целом все неплохо: были замечания к качеству сантехники, завтракам и еще по мелочи, стандартный номер маленький , но достаточно стильный, если есть мопед, то и расположение сойдет, но в этот раз, в связи с отменами рейсов из-за активности вулкана Агунг, я, не имея возможности прибыть в отель вовремя и вообще в ближайшее время, со срывом поездки в целом , попросила вернуть мне оплаченную стоимость проживания и войти в мое положение сотрудников отеля, на что получила отказ и была очень неприятно удивлена, обескуражена черствостью и безразличием персонала, а в условиях срыва долгожданного и длительнопланируемого отпуска была сильно расстроена и раздосадована. Отправка ссылок и документов на отмену всех близлежащих рейсов моей авиакомпании результатов не дали. Больше в этот отель я не поеду и советовать знакомым тоже не буду.
Stayed 2 nights in Dec 2017

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubytování bylo příjemné, velký pokoj, bazén, fajn obsluha.
Stayed 3 nights in Jun 2017

6/10 Okay

Irene

Klein hotel
In de buurt. An kuta, je moet wel taxi nemen
Dear Irene, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for your feedback on your recent stay with us. we would like to thank you for staying with us and look forward to welcoming you back on your next visit to Bali. Best Regards, Riska Riana Reservation

4/10 Poor

emeline, France

Disliked: Cleanliness, property conditions & facilities
Hotel bon prix
Hotel sympathique et agréable mais le gros point noir est la propriété du linge de lit et des serviettes. Beaucoup de tâches jaunâtre sur les draps. De plus forte odeur d humidité. A savoir la WiFi fonctionne uniquement autour de la piscine et dans le hall! Cependant pour ce petit prix c est très très correctes !!!
Response from Riska Riana on 27 Jul,2017
Dear our valued guest, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for sparing your time sharing your feedback and bringing this matter to our attention. Your comments will help us serve you and all of our guest better in the future. We do apologize for the annoyance/inconvenience that may have happened to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

4/10 Poor

MARC

Disliked: Cleanliness, property conditions & facilities
Dear Marc, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for sparing your time sharing your feedback and bringing this matter to our attention. Your comments will help us serve you and all of our guest better in the future. We do apologize for the annoyance/inconvenience that may have happened to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. Best Regards, Riska Riana Reservation

10/10 Excellent

Miguel Angel, santa Teresita. Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
me senti muy comodo en este hotel
Muy muy bien
Dear Miguel Thank you for your feedback on your recent stay with us this month. We are delighted to hear that our services have exceeded your expectations. It is a great pleasure for us in passing on your compliments to our team about your comments on our hotel. Please let us know when you have a plan on returning to Bali and we will be more than happy to assist your booking. Best Regards, Riska Riana Reservation

4/10 Poor

shirley, surabaya

Disliked: Staff & service, property conditions & facilities, room comfort
dissapointed
check in di kamar 517, hand shower air hanya mengalir kecil, pada saat komplain hanya dijawab iya saja tanpa ada tindak lanjut lagi selama 2 hari kedepan, sampai akhirnya dibenerin sendiri oleh driver saya. i'm check in at room 517, the water come out so slow from the hand shower, i do make a complain to the receptionist, but he only said "yes i will tell to the mechanics" but it never fix for the next 2 days later, then finally i ask my driver to fixed it by our self
Dear Shirley, Warmest greeting from Pondok Sari Hotel - Kuta Bali, We are extremely concerned to note your dissatisfaction above. We apologize for the inconvenience that this may have happened to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable. We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors. Best Regards, Riska Riana Reservation

8/10 Good

Morten, Denmark

Liked: Cleanliness, property conditions & facilities, room comfort
Pondok Sari
Just a sleep-over but the hotel seemed nice and we had no problems. Friendly staff and near the airport.
Dear Morten, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for your compliments. We are pleased that you enjoyed your stay with us. We are here to deliver exceptional services to our guests. I will share your compliments with all concern. Hope to see you in the near future. Best Regards, Riska Riana Reservation

8/10 Good

Rachmat, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem with basic breakfast
Nice and pleasent stays, a bit of hidden gems although the breakfast its pretty basic
Dear Rachmat, Warmest greeting from Pondok Sari Hotel - Kuta Bali, Thank you for your compliments. We are so glad to learn that everything that we offered has lived up your expectation and you have enjoyed your stay with us. I will share your compliments with all concern. Hope to see you in the near future. Best Regards, Riska Riana Reservation