Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers
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Reviews of Swiss-Belhotel Tuban

4 out of 5
Swiss-Belhotel Tuban
Jl. Kubu Anyar No. 31, Kuta, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 130 out of 336 reviews" "
Rating 8 - Good. 142 out of 336 reviews" "
Rating 6 - Okay. 41 out of 336 reviews" "
Rating 4 - Poor. 14 out of 336 reviews" "
Rating 2 - Terrible. 9 out of 336 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shaniece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Gungkris on 15 Mar,2024
Dear Mrs. Shaniece,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Theresita B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant always open. Conveniently located, near nail salon, grocery stores ,beach, shopping etc
Stayed 5 nights in Mar 2024
Response from Gungkris on 13 Mar,2024
Dear Mrs. Theresita B, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share excellent score your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

8/10 Good

STEVEN, EDISON

Travelled with family
Liked: Cleanliness, staff & service
Location near the airport. Breakfast is average and hotel management needs to enforce the rule where the diner who smoke needs to their allocated space and not just smoke anywhere in the restaurant.
Stayed 2 nights in Mar 2024
Response from Gungkris on 13 Mar,2024
Dear Mr. Steven,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for choosing Swiss-Belhotel Tuban for your holiday destination in Bali. Regarding your comment, we have allocated smoking space only near the bar counter with the smoking signed. our team will assist if they need smoking area. We hope that there will be another opportunity to deliver a more positive and memorable stay at Swiss-Belhotel Tuban, we all look forward to welcoming you again in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

YAM NGOH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was speedy in their response to my report of the room where the aircon was not cold. after the technician did a check, he told me to request change room. i reported to the receptionist who assigned me to a room better than the first one.
Stayed 4 nights in Feb 2024
Response from Gungkris on 21 Feb,2024
Dear ,Warmest Greetings from Swiss-Belhotel Tuban!Thank you very much for choosing to stay with Swiss-Belhotel Tuban on this trip. Your feedback is highly valued and will be shared with the team.We are sorry to hear if the ac in the room not cold enough. We will look on it and improve to the maximum of our AC. I will personally pass your feedback to our engineering team as we always aim to meet every single guest expectation.We are looking forward to having you stay with us again, this time as the main holiday destination. In the meantime, have a good journey!Warm Regards,Management of Swis-Belhotel Tuban

6/10 Okay

Chantelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was a nice basic hotel but when we got there i booked for a family room and the kids beds wernt set up as they didnt check the booking correctly. When we went for breakfast they said it was only for 2 people but was ment for 4 people so had to wait for confirmation then finally was able to sot down and have breakfast waited over 40 mins to recieve toilet paper to the room as they forgot. Was quiet noisy in the rooms. Look nice hotel would i stay again maybe not.
Stayed 7 nights in Feb 2024
Response from Gungkris on 22 Feb,2024
Dear Mrs. Chantelle,Warmest Greeing from Swiss-Belhotel Tuban!Thank you for choosing Swiss-Belhotel Tuban for your holiday destination in Bali. And your time to share experience stay with us. . We do apologize for various issues raised in your review. We will share your review to our team to avoid this issues and improvement in the future. We hope that there will be another opportunity to deliver a more positive and memorable stay at Swiss-Belhotel Tuban. We all look forward to welcoming you again in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Fredrika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Gungkris on 23 Jan,2024
Dear Mrs. Fedrika,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Jigar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from Gungkris on 23 Jan,2024
Dear Mr. Jigar,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban

8/10 Good

Fian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Gungkris on 23 Jan,2024
DearMr. Fian,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for staying with us and sharing excellent score about your recent experience stay at Swiss-Belhotel Tuban. We are looking forward to having you stay with us again. Have a good journey.Warms Regards,Management of Swiss-Belhotel Tuban

4/10 Poor

Syed Nabeel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good venue, but overrated and under average.
Hotel was overall clean and well decored with a modern look and Balinese fusion. Slow room service, slow housekeeping and not many options available for room service as advertised on menu. Hotel management was requesting to check out before paid check out time. Received multiple calls why I haven’t checked out 1 hour before required time. (Actually spoke with hotel reception night before to request late check out, was granted an extra 30 minutes. But was being forced to leave even earlier than standard required check out time. Iron took 30 minutes to arrive after requested, hence had a delayed check out. Hotel was not very guest approachable when checking out because of forcing to check out early. Breakfast buffet is amazing though, probably the only highlight of my stay. Hotel management upgraded my room to a family room which I didn’t need. Paid for a certain room to enjoy the lagoon view but had been placed in a corner with a wall view.
Stayed 2 nights in Dec 2023

8/10 Good

Enkhmaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in should be faster
Check-in took too long. Check-in time says 2 p.m. but I had wait 40 minutes, and then hotel had assigned a ground floor room that opens to the swimming pool. Per my request room was changed to 2G but i had to wait another 50 more minutes.
Stayed 3 nights in Dec 2023
Response from Gungkris on 23 Dec,2023
Dear Mr/s Enkhmaa,Warmest Greeting from Swiss-Belhotel Tuban!Thank you very much for taking your valued time sharing your review recent stay experience at Swiss-Belhotel Tuban. We do apologize for the inconvenience during your stay at Swiss-Belhotel Tuban. I will share your issue to the related department for improvement in the future. We are looking forward you stay again with best service.Warm Regards,Management of Swiss-Belhotel Tuban.

8/10 Good

Kamalpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was not enough tea and coffee in the room
Stayed 4 nights in Dec 2023
Response from Gungkris on 14 Dec,2023
Dear Mr. Kamalpreet, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. For the coffe and tea amenities, there is our standard set up in the room but if you like to add more coffe and tea you can contact the front office and we will send it to you room. We looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, they know what we need. Very quick responses. Excellent. Room also clean, and all facilties was good.
Stayed 1 night in Nov 2023
Response from Gungkris on 16 Nov,2023
Dear Mr. John,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking your time to share your experience stay with us. We are glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our staff. We will certainly ensure that they are all personally recognized for the great job. Once again thank you for staying with us and we looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Gracella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, they always smile and greeting to everyone. Room also very clean and fresh, swimming pool large and clean. Property very good, well maintenance. All facility are ok. Love this place.
Response from Gungkris on 10 Nov,2023
Dear Mrs. Gracella,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking your time to share your experience stay with us. We are glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our staff. We will certainly ensure that they are all personally recognized for the great job. Once again thank you for staying with us and we looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to airport with a large pool and the rooms are spacious. Rooms could use more cleaning and moving of furniture to ensure all nooks and crannies are cleaned out. Good sport for a family with kids. Staff are friendly and helpful.
Stayed 1 night in Oct 2023
Response from Gungkris on 31 Oct,2023
Dear Mrs. Lisa, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We look forward to welcome you back again in our Hotel in the future. Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Popon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff was really wonderful, frindly, always smile and helpfull all the time. Room also clean, fresh and perfect. Thanks swissbelhotel tuban. Recommended.
Response from Gungkris on 31 Oct,2023
Dear Mr. Popon, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We look forward to welcome you back again in our Hotel in the future. Warm Regards, Management of Swiss-Belhotel Tuban

2/10 Terrible

Amar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked room for 6hrs to take rest and we have reached hotel an hour early. Reception people told room is not ready till 2pm and waited in lobby at 2pm again we asked they told making sofa bed ready and allocated room after 2:30. Room is very dirty and smell can’t breathe for an hour and also that sofa bed is terrible which they spent 30mins to make it ready. Also while check out called reception for help to get luggage out and no one even care or turn up. Our cab driver is ready so we pursued carry luggage from long way to lobby and then they have started asking fill some paper work for early checkout. This process took another 10mins and had very terrible experience with this hotel and I never suggest or stay any time in this.
Stayed 1 night in Oct 2023
Response from Gungkris on 27 Oct,2023
Dear Mr. Amar, Warmest Greeting from Swiss-Belhotel Tuban!Thank you very much choosing Swiss-Belhotel Tuban for your holiday destination in Bali. We do apologize for the inconvenience during your stay at Swiss-Belhotel Tuban. I will share your issue to the related department for improvement in the future. We are looking forward you stay again with best service.Warm RegardsManagement of Swiss-Belhotel Tuban

10/10 Excellent

Adams

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was an amazing experience. I will return here next time! I recommend for anyone looking for a place to stay in Kuta, Bali. Walk able to everywhere and very safe. Staff are super friendly and professional.
Stayed 5 nights in Sep 2023
Response from Gungkris on 12 Oct,2023
Dear Mr. Adams,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your experience with us. We are so glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our team. we will certainly make sure that they are all personally recognized for the great job. Once again thank you for staying with us and we hope to have an opportunity to welcome you back on a future occasion.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Hitendrakumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gungkris on 31 Oct,2023
Dear Mr. Hitendrakumar, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We look forward to welcome you back again in our Hotel in the future. Warm Regards, Management of Swiss-Belhotel Tuban

8/10 Good

Erika

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Ewa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, good food- not pricey Friendly staff
Stayed 3 nights in Sep 2023
Response from Gungkris on 10 Nov,2023
Dear Mr/s Ewa,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking your time to share your experience stay with us. We are glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our staff. We will certainly ensure that they are all personally recognized for the great job. Once again thank you for staying with us and we looking forward to welcome you back in the future.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Christina Ida

Stayed 1 night in Aug 2023

10/10 Excellent

peyshince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 8 nights in Jul 2023
Response from Gilang on 12 Aug,2023
Dear Peyshince,Warmest Greeting from Swiss-Belhotel Tuban!Thank you for taking the time to share your experience with us. We are so glad that you enjoyed your stay and we sincerely appreciate your compliments about the hotel and our team. We will certainly make sure that they are all personally recognized for the great job. Once again thank you for staying with us and we hope to have an opportunity to welcome you back on a future occasion.Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Gilang on 2 Aug,2023
Dear Ramon, Warmest Greeting from Swiss-Belhotel Tuban!Thank you very much choosing Swiss-Belhotel Tuban for your holiday destination in Bali. And taking your time sharing rating concerning your recent stay at Swiss-Belhotel Tuban. It is always a pleasure to received positive feedback. We are looking forward to having you stay with us again, this time as the main holiday destination. In the meantime, have a good journey.Warm Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Ghulam, Dandenong south

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Gilang on 2 Aug,2023
Dear Ghulam, Warmest Greeting from Swiss-Belhotel Tuban!Thank you very much choosing Swiss-Belhotel Tuban for your holiday destination in Bali. And taking your time sharing rating concerning your recent stay at Swiss-Belhotel Tuban. It is always a pleasure to received positive feedback. We are looking forward to having you stay with us again, this time as the main holiday destination. In the meantime, have a good journey.Warm Regards,Management of Swiss-Belhotel Tuban

6/10 Okay

Nick

Travelled with group
Liked: Cleanliness
Location excellent if you want to be close to the airport and Waterbom. Breakfast was substandard, both in terms of taste and range when compared with other hotels in a similar price range in Bali. Facilities and rooms all very clean - although again slightly spartan by comparison with others in price range.
Stayed 3 nights in Jul 2023
Response from Gungkris on 21 Jul,2023
Dear Nick,Warmest Greeting from Swiss-Belhotel Tuban!Thank you choosing Swiss-Belhotel Tuban for your holiday destination in Bali. and also your feedback detail. We will share this issue to related department for our improvement in the future. We are looking forward to having you stay with us again with the best service, this time as the main holiday destination. In the meantime, have a good journeyWarm Regards,Management of Swiss-Belhotel Tuban

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Foyer. Pool Area and room .Couldn’t fault the staff. Friendly efficient and even gave us an upgrade. Our only very minor complaint is that the restaurant didn’t have ANY wine or Bintang.However They did have an alternative beer. I just found it a bit odd. We’ll be back as reasonably priced practically brand new lovely hotel. Plus loved watching the school children in their traditional dress arrive to school across the road, receiving their blessings from mum as they dropped them off. Beautiful.
Stayed 2 nights in Jun 2023
Response from Gungkris on 4 Jul,2023
Dear Sally, Warmest Greeting from Swiss-Belhotel Tuban!Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We look forward to welcome you back again in our Hotel in the future. Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Akriti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The place is close to the main kuta region with easy access to dining, shopping and laundry options.
Stayed 1 night in May 2023
Response from Gungkris on 28 May,2023
Dear Akriti, Warmest Greeting from Swiss-Belhotel Tuban,Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We are looking forward to welcome you back again in our Hotel in the future. Warm RegardsManagement of Swiss-Belhotel Tuban

8/10 Good

Anish

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff was nice. But its 5 min drive to the kuta main road
Stayed 2 nights in May 2023
Response from Gungkris on 18 May,2023
Dear Anish , Warmest Greeting from Swiss-Belhotel Tuban..Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We are looking forward to welcome you back again in our Hotel in the future. Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent
Stayed 2 nights in May 2023
Response from Gungkris on 14 May,2023
Dear Abigail, Warmest Greeting from Swiss-Belhotel Tuban,Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We look forward to welcome you back again in our Hotel in the future. Warm Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swiss belhotel tuban is great for any families. Perfect location you have everything close by, the staff are amazing special shout out to Sinithia, dede, dek wi, libra. Food at hotel is good and cheap.
Stayed 16 nights in Apr 2023
Response from Gungkris on 4 May,2023
Dear Steven, Warmest Greeting from Swiss-Belhotel Tuban..Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We look forward to welcome you back again in our Hotel in the future. Best Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Alynnette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a little problem with the room as the AC wasn't working. We called and right away they upgraded us to a Deluxe suite without any problems. The staff, areas, and overall are very good. We'll highly recommend this hotel.
Response from Gungkris on 26 Apr,2023
Dear Alynnette,Warmest Greeting from Swiss-Belhotel Tuban,Please allow me to offer my thanks for reaching out tu us and providing us this valuable review. We are more than delighted to hear that our hotel and service met your expectations. We are looking forward to welcome you back again in our Hotel in the future. Warm Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff A little out of the way.
Stayed 2 nights in Apr 2023
Response from Gungkris on 26 Apr,2023
Dear Brian , Warmest Greeting from Swiss-Belhotel Tuban..Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. We are more than delighted to hear that our hotel and service met your expectations. We are looking forward to welcome you back again in our Hotel in the future. Warm Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Neha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the service was soo good and hotel staff was very nice and polite.
Stayed 15 nights in Mar 2023
Response from Gungkris on 31 Mar,2023
Dear Neha, Warmest Greeting from Swiss-Belhotel Tuban.Thank you very much for taking your time sharing feedback concerning your recent stay at Swiss-Belhotel Tuban. It is always a pleasure to received positive feedback. We will share your comment with our team as motivation to maintain our service and quality.We are looking forward to having you stay with us again, this time as the main holiday destination. In the meantime, have a good journey.Warm Regards,Management of Swiss-Belhotel Tuban

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 19 nights in Mar 2023
Response from Gungkris on 6 May,2023
Dear Mikhail,Warmest Greeting from Swiss-Belhotel Tuban..Thank you for choosing Bali also us as your long stay destination. We can't be happier knowing that you have a great stay experience with us.We are looking forward to having you stay with us again, this time as main holiday destination. In the meantime, have a good journey!Warm Regards,Management of Swiss-Belhotel Tuban

8/10 Good

Anto J C

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Comfortable bed, room, friendly staff. Floor was not that clean. Especially bathroom floor when we were there. But other than that. All good.

10/10 Excellent

rayan

10/10 Excellent

Muhamad Firdaus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence stay and great customer service 👍
Stayed 3 nights in Nov 2022
Response from SBTU on 29 Nov,2022
Dear Muhammad Firdaus,Warmest Greeting from Swiss-Belhotel Tuban..Thank you very much for staying with us at Swiss-Belhotel Tuban. It has been our pleasure having you indeed. We are grateful of your kind feedback and we all can't wait to have you back soon.Please stay in touch with our news and let us know if we can be of any service for the next trip back.We shall look forward to being with you again.Warm Regards,Management of Swis-Belhotel Tuban

8/10 Good

satyanarayana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and attentive. Value for money.
Stayed 3 nights in Oct 2022
Response from SBTU on 29 Nov,2022
Dear satyanarayana,Warmest Greeting from Swiss-Belhotel Tuban..Thank you very much for staying with us at Swiss-Belhotel Tuban. It has been our pleasure having you indeed. We are grateful of your kind feedback and we all can't wait to have you back soon.Please stay in touch with our news and let us know if we can be of any service for the next trip back.We shall look forward to being with you again.Warm Regards,Management of Swis-Belhotel Tuban

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money with a hint of luxury
Centrally located hotel close to airport. Neat, clean with some luxury. Was expecting higher standard of luxury for the price paid. Pool area was great as was restaurant location.
Stayed 2 nights in Aug 2022

8/10 Good

Rahma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Hotel was clean and staff were friendly and helpful. I called them late nights to requestfor extra towel and iron and they answered my request immediately. Area had lots of restaurants and supermarket It is a walking distance to beachwalk and other main sites of Kuta
Stayed 5 nights in Aug 2022

10/10 Excellent

Camille

Stayed 4 nights in Jun 2022

8/10 Good

PIOTR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, decent and clean hotel near the airport.
Stayed 2 nights in May 2022
Response from Aris on 17 May,2022
Dear PIOTR, Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. It is truly heartwarming for my team and I to learn that you had an enjoyable stay with us. It was our pleasure having you and we certainly look forward to welcoming you back. Best Regards, Management of Swiss-Belhotel Tuban

10/10 Excellent

Alvin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent client service experience, especially for wheelchair bound clients like us. We were upgraded to the Deluxe Room on the ground floor. Thank you.
Stayed 4 nights in Apr 2022
Response from Aris on 16 Apr,2022
Thank you for staying with us. We are appreciate your feedback.

10/10 Excellent

Lee

Disliked: Staff & service
there was a beautifil swimming pool. great facilities
Stayed 2 nights in Mar 2022
Response from Ikka on 23 Mar,2022
Dear Lee, Thank you for your kind words and for having taken your time to share your experience about your recent stay at Swiss-Belhotel Tuban. It is truly heartwarming for my team and I to learn that you had an enjoyable stay with us. It was our pleasure having you and we certainly look forward to welcoming you back. Best Regards, Management of Swiss-Belhotel Tuban

8/10 Good

Theresia Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Ikka on 13 Mar,2021
Dear Theresia, Thank you for your feedback. Best Regards, Management of Swiss-Belhotel Tuban

8/10 Good

Ba, Sa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same variety of food for breakfast buffet... Under the beds are dirty. But the overall experience is good.
Stayed 6 nights in Jan 2020
Response from Ikka on 18 Jan,2020
Dear Ba, Thank you for taking the time to write a constructive feedback about your recent experience. It is truly heartwarming for my team and I to learn that you had an enjoyable stay with us. Your feedback details regarding the breakfast variety and the cleanliness under the bed have been duly shared with the department managers for their immediate review to seek for improvement. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Best Regards, Management of Swiss-Belhotel Tuban

4/10 Poor

Billy

Disliked: Cleanliness, staff & service, amenities
Room service was so poor ,view of hotel was so bad it was slum area view ..they posted picture with view of swimming pool but got horrible view once reached there
Stayed 10 nights in Dec 2019
Response from Ikka on 7 Jan,2020
Dear Billy, Please allow me to offer my thanks for reaching out to us and for providing us this valuable review. I am sorry to hear that your stay experience was not what you had expected. We will shared your feedback with the department managers for their review to seek for improvement. We hope that there will be another opportunity to deliver a more positive and memorable stay at Swiss-Belhotel Tuban, we certainly look forward to welcoming you back. Best Regards, Management of Swiss-Belhotel Tuban

8/10 Good

Muhammad Hafiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Ikka on 6 Jan,2020
Dear Muhammad Hafiz, Thank you for staying with us. It was our pleasure having you and we certainly look forward to welcoming you back. Best Regards, Management of Swiss-Belhotel Tuban

8/10 Good

Parag

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Initially we had some tough time due air con issue in room, but staff was able to provide us different room with good cooling Would Advise to increase buffet breakfast range in bakery items, but rest breakfast was fine Thanks
Stayed 3 nights in Dec 2019
Response from Ikka on 13 Dec,2019
Dear Parag, Thank you for your positive feedback. We appreciate your time and effort to make us aware of your delightful experience in our hotel. We are pleased to hear that you had an enjoyable stay with us. We have taken your comments with regards to bakery options in our buffet breakfast and we will endeavor to improve in those areas you highlighted. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Best Regards, Management of Swiss-Belhotel Tuban

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely friendly, nice hotel but just needs faster check in times and more variety for breakfast
Stayed 5 nights in Nov 2019
Response from Ikka on 27 Nov,2019
Thank you for taking your valuable time to convey your comment regarding your recent experience at Swiss-Belhotel Tuban. We are heartened to know that you appreciate the warm hospitality delivered by the team. I have noted with concern your comments about the check in process and breakfast variety, we will discussed with the department managers for their immediate review to seek for improvement. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Best Regards, Management of Swiss-Belhotel Tuban