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Response from Always Niseko Front Desk on 10 Apr,2024
Dear Yalin,Thank you for choosing to stay with us and for sharing your insights about your experience at Always Niseko. We are absolutely thrilled to read the positive review you left about our service and staff. Our staff takes immense pride in ensuring every aspect of your visit is exceptional, and your words motivate us to continue exceeding expectations. We believe in delivering not just a service, but an experience, and your feedback reinforces that we are on the right track. Again, thank you for choosing to stay with us and we can't wait to welcome you back here at Always Niseko for another outstanding encounter with our fantastic team!
Excellent accomodation, shuttle bus was extremely helpful - only downside was the attached restaurant was closed at some points due to staffing issues - but when it was open it was very good.
Kieran
Stayed 7 nights in Feb 2024
Response from Always Niseko Front Desk on 10 Feb,2024
Dear Kieran,We would like to express our gratitude for choosing Always Niseko for your recent stay and for sharing your feedback with us. We genuinely appreciate your input and it is immensely rewarding to know that we met most of your expectations. Again, thank you for choosing Always Niseko and eagerly await the opportunity to host and serve you again here!
Located in quiet area. Shuttle service is very good. For a fairly new building there are some disappointments in terms of comfort; Heating in the room is poorly controlled and showers are not equipped with pressure static valves maintaining constant temperature.
patrick
Stayed 8 nights in Jan 2024
Response from Always Niseko Front Desk on 7 Feb,2024
Dear Patrick,Thank you for taking the time to leave your valuable feedback and for rating your recent stay at Always Niseko. We are thrilled to hear that you had an overall enjoyable experience with us. Your high rating affirms our dedication to providing exceptional service. At the same time, we have taken note of the minor issues you mentioned in your review. Your feedback is essential to our ongoing efforts to enhance our services and exceed our guests' expectations. Rest assured, we are committed to addressing the areas you highlighted to ensure that your next stay with us is even more seamless and enjoyable. Thank you for choosing us, and we hope to have the pleasure of welcoming you back to Always Niseko in the future.
Great property with friendly staff. Reasonable facilities. Good transport and friendly helpful drivers like Max.
I would happily stay here again
Jarrod
Stayed 8 nights in Jan 2024
Response from Always Niseko Front Desk on 24 Jan,2024
Dear Jarrod,Thank you for taking the time to leave your valuable feedback and for rating your recent stay at Always Niseko. We are thrilled to hear that you had an overall enjoyable experience with us. Your high rating affirms our dedication to providing exceptional service. We look forward to having you again with us. Thank you for choosing us, and please do not hesitate to reach out if you have any further comments or questions.
Hotel was great. Dining hall was a little bit too school refectory for me.
Kathryn
Stayed 4 nights in Jan 2024
Response from Always Niseko Front Desko on 28 Jan,2024
Dear Kathryn,Thank you so much for taking the time to share your valuable feedback and rating your recent stay at Always Niseko. We are delighted to hear that you had a wonderful and enjoyable experience with us. At Always Niseko, our goal is to provide exceptional service and create memorable and seamless experiences for all our guests. It's incredibly rewarding to know that we were successful in making your stay special. We look forward to welcoming you back to Always Niseko in the future!
We enjoyed our stay and the staff were amazing. The shuttle bus was super convenient. Was excellent value and we would stay again for sure. Thank you so much
Mamta
Stayed 6 nights in Jan 2024
Response from Always Niseko Front Desk on 22 Jan,2024
Dear Mamta,Thank you so much for taking the time to share your positive experience at Always Niseko. We are delighted to hear that you had a wonderful stay with us. At Always Niseko, our goal is to provide exceptional service and create memorable experiences for all our guests. It's incredibly rewarding to know that we were successful in making your stay special. We look forward to welcoming you back to Always Niseko in the future. Once again, thank you for choosing Always Niseko for your stay, and we can't wait to have the pleasure of serving you again.
8/10 Good
CHEUK TUNG
24 Dec,2023
Liked: Staff & service, amenities
No boiled egg in breakfast
CHEUK TUNG
Stayed 3 nights in Dec 2023
Response from Always Niseko Front Desk on 26 Dec,2023
Dear Cheuk Tung,Greetings from Always Niseko! Thank you for taking the time to rate your recent stay at Always Niseko. We are delighted that you had a positive experience with us. We look forward to the opportunity to welcome you back to Always Niseko.
Response from Always Niseko Front Desk on 26 Dec,2023
Dear Philip,Thank you for choosing Always Niseko as part of your travel plans this year. We are grateful for the high rating you left us. We hope to see you and serve you again here at Always Niseko. Happy Holidays!
check in staff was creepy
no ac in mid summer
weeds going crazy outside the place
no where to sit and visit, no decent lobby, ski storage room stunk
sean
Stayed 2 nights in Jul 2023
Response from Always Niseko Front Desk Team on 29 Aug,2023
Thank you for staying at Always Niseko.We thank you for your valuable feedback and will work hard to improve our services for your next visit.For your future consideration, at Always Niseko, we do have both Air conditioned room as well as non Air conditioned room.Should you have any further suggestion or comment, feel free to contact us anytime.
We were quite disappointed by our stay at Always Niseko given the premium we paid for a tiny room without any space for our suitcases. There was housekeeping 1 time during our 8 night stay. Reception staff not overly service minded or happy. Restaurant was only open for breakfast so no place to have a drink in the evening. We would just have expected a bit more given how much we paid to stay here over the NYE period.
Breakfast served between 6.30-9.30am and the breakfast staff were lovely.
Overall, a pleasant experience.
My main complaint relates to the cleaning service, which was not thorough at all. For example, dead winter bugs in plain sight were not removed during my 10-day stay.
Thomas Frank
Response from Always Niseko Front Desk Team on 21 Sept,2023
Dear Thomas, Thank you for staying with us at Always Niseko, we are sorry for the lack of thoroughness by our housekeeping team and deeply apologise on our team's behalf that this happened during your stay, our team take pride in making sure that our guest stay is a wonderful one and regret to hear that we are short of doing so. We have taken your feedback and will work on improving the quality of services that our team provide and we look forward to your next stay with us at Always Niseko.
Staff was very friendly, check in was easy, they had an English speaking staff which made it extra easy. The rooms are big and clean. Bathrooms are a bit small. The beds are hard. The location was nice. Staff gave this place bonus points, as they were very friendly.
The stay was excellent. The rooms were quite large and had a very homely feel to them.
When checking in the staff were very helpful and explained everything well. Plus the restaurant was quite good too.
Little bit out of the way but they run shuttle buses every 30mins which can get full to the lifts. The buses also run until 9pm.
Breakfast is good and dinner was good (breaded oysters and ramen)
Rooms are a good size with enough storage
Reception was friendly and helpful
Clean rooms
Rooms are clean and staff are friendly, but the rooms are a bit small. Also, the cafe used to open for dinner but is now closed. It would be good if the cafe can be re-opened for dinner or at least for drinks so that friends can gather for chit-chat after skiing.
Budget friendly hotel just on the outskirts of the busy ski town Grand Hirafu. Rooms are incredibly small and amenities are basic. But you get what you paid for. Clean and safe. Free shuttles take you into town and to the ski lifts. Staff is friendly and speak English, as most employees are Australian( I think). From desk gave us late check out as we waited for our bus to take us to the train station. Overall, good value and great experience staying in this ski area.
Nice place with English -speaking staff. Shuttle bus comes every half hour which is very convenient to get to the slopes. Food at hotel was alright but there are plenty more options in Hirafu itself. Minor hiccups with cleaners not changing towels on some days but we asked for new ones from reception.
Always Niseko gives affordable accommodation for travelers in the Grand Hirafu area. It is not a ski in ski out hotel, yet it’s free shuttle service which runs every half an hour will get you to all the major ski spots and restaurants in the area. The breakfast is decent and the staff are all very helpful. Our suite is clean and spacious for the four of us and there is Netflix so you will be entertained at night if you do not want to go out after a day of skiing. Will definitely come back again!
Friendly staff helped us to organise our first ski lesson and they were so helpful to provide asssitance. Love the breakfast in the morning as well. They got a range of Asian and western food. Room and toilet are very clean with spacious bed. My friends and I really enjoyed our stay. Highly recommended!
Nice clean hotel with a regular shuttle to Hirafu lifts and town centre. Pretty good for the price. Included breakfast was reasonable. Restaurant downstairs was a bit pricey for other meals and drinks, but similar to most of the local competition. There are some great ramen restaurants in town if you are looking for a cheap feed though. Rooms are pretty small, but perfectly adequate if you intend to spend most of your time on the slopes. The netflix option on the TV was a great idea. We enjoyed watching a show on the nights we felt like staying in.
- Good value for the price
- Staff is helpful and friendly
- Reasonably convenient location
- Rooms are clean and comfortable, good amenities but quite small
- Unfortunately does not have an in-house onsen (or one nearby)
- Water pressure in the showers is a bit weak
- Has a very westernised feel, unlike Japanese hotels
It was amazing! The staffs are from different countries and the Hotel is multilingual. We didn’t had a hard time talking to them. On top of that, it was the cheapest when I looked for a hotel in Niseko during winter/ski season. It was a value for money. You’ll get more than what you paid for.
Excellent service - staff went above and beyond to help and make us feel welcome.
Hotel was comfy and shuttle service was reliable and well run. Only criticism is room had an interconnecting door with very little sound proofing so could here every sound/conversation from our neighbours room and vice versa