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Reviews of Hyatt Regency Kyiv

5 out of 5
Hyatt Regency Kyiv
5, A. Tarasova Street, Kyiv

Reviews

9.2

Wonderful

Rating 10 - Excellent. 102 out of 147 reviews" "
Rating 8 - Good. 33 out of 147 reviews" "
Rating 6 - Okay. 4 out of 147 reviews" "
Rating 4 - Poor. 5 out of 147 reviews" "
Rating 2 - Terrible. 3 out of 147 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Chris

Stayed 3 nights in Apr 2023

10/10 Excellent

Iouri

Stayed 2 nights in Feb 2023

10/10 Excellent

sarrocchi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a top location and professional staff . There is not much to add . Additionally , the Hotel serves an high quality level breakfast . I tried other Hotels in Kyiv , but this one is the one !
Response from Elena on 2 Dec,2022
Dear Mr. Sarrocchi,Thank you very much for taking your time to share your experience with us. We are indeed happy to know you like our service and will look forward to your next!Kind regards,Elena PanchenkoFront Office Manager

10/10 Excellent

Arman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and professional staff.
Stayed 3 nights in Dec 2021

10/10 Excellent

Justin

Liked: Staff & service, property conditions & facilities
I am an American, but this hotel in Kyiv is probably my favorite hotel that I have stayed at. It is very clean and I found the staff to be very friendly and helpful, I liked it so much that I am returning there next month, I would give them 5 stars! It is conveniently located next to St. Sophia cathedral and St. Michaels Monastery, close to Kreschatyk street and you can pay to have them pick you up and take you back to the airport, they also will schedule the Covid-19 test with a nurse in your hotel room for when you fly back to your home country. Shout out to Alexey, Artur, and Alina they were very amazing with their service!
Stayed 5 nights in Oct 2021
Response from Hyatt Regency Kyiv on 18 Dec,2021
Dear Justin, We are glad too much that You enjoyed Your stay at our property! Looking forward to welcome back in our hotel.

8/10 Good

abdulwahab

Travelled with family
Liked: Cleanliness, staff & service
Breakfast not rich but ok Shore is poor no hot water and no pressure
Stayed 2 nights in Nov 2021
Response from Hyatt Regency Kyiv on 18 Dec,2021
Please be kindly informed that we have noted Your remarks and will do our best to make You enjoy the stay next time.

10/10 Excellent

khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from Hyatt Regency Kyiv on 4 Dec,2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

habeeb

Travelled with partner
Liked: Cleanliness, staff & service, amenities
In general the hotel is pleasant, but tv entertainment needs updating plus iphone pods connection is still from first generation apple phones Was there in july and again in September haven’t changed the iPhone system Basically outdated from the first generation iphones Television cable is horrible, no English movies or Netflix Nothing to enjoy while in bed Staff nice, bed mattress horrible for a 5star hotel Not even a simple pillow top mattress Beds very uncomfortable Needs new mattress Charge you for a 5 star hotel which really is no more than a 3 star Location and parking service is excellent.
Stayed 9 nights in Sep 2021
Response from Elena on 21 Sept,2021
Dear Guest, We appreciate you found time to take part in survey. Thank you for sharing your experience for your recent stay. We are planning to have hotel renovation next year and do hope that quarantine will not postpone our plans. Our TV channels offer mostly business news as to be provided in business hotels. We indeed sorry you did no like our mattress but we cooperate with premium class companies from France that provide us linen as well as pillows and matrasses for all our rooms. We do hope we will have chance to welcome you back in the future and provide you top level service you deserve. Kind regards, Elena Panchenko

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent Thank you
Stayed 1 night in Sep 2021
Response from Hyatt Regency Kyiv on 14 Sept,2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2021
Response from Hyatt Regency Kyiv on 1 Oct,2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Stayed 5 nights in Aug 2021

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hyatt Regency Kyiv on 14 Sept,2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Avely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Erim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Gerhard, Osage IA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and this hotel is a choice location for us. Unfortunately the restaurant is not to our liking so we don’t dine there, which is a pity. The bar restaurant service can improve and pricing is very high forcing you to go elsewhere for the night apart from a starter drink. If pricing and restaurants were better, we spent more time in the hotel. Apart from this the rooms are nice and hotel has good feel and great location.
Stayed 2 nights in Dec 2019
Response from kateryna_stoian on 26 Dec,2019
Dear Gerhard, Thank you for choosing our Hotel and for writing review. We regret to know that restaurant was not to your taste. Our culinary team is always willing to do more for our Guests and prepare items which are not in menu, if we have available products. We hope to have a pleasure of welcoming you back. With kind regards, Kateryna Stoian Front Office Manager

8/10 Good

Gerhard, Kremenchuk

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He Hyatt is always a great choice and favorite when we travel to to Kiev for business or pleasure. Treat yourself with a King Bed, View (Cathedral View) and wake up to a Kiev welcome by Sophia Cathedral to start your day.
Stayed 1 night in Nov 2019
Response from Elena on 4 Dec,2019
Dear Gerhard, Thank you for your feedback and kind words. We are glad to know you enjoyed your stay in our most popular Cathedral view room. You are always welcome to our hotel any time you are in Kiev.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Kirril the amazing concierge made our trip utterly magical - full of great ideas and suggestions, beautiful hotel, wonderful spa
Stayed 3 nights in Nov 2019
Response from Elena on 5 Dec,2019
Dear Guest, Thank you for your kind comments. It indeed motivates us to make Guests' stays even more comfortable. We have shared your feedback with our colleagues. Kind regards, Elena Panchneko

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Cyrus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Elena on 23 Oct,2019
Dear Guest, Thank you for your high score. Looking forward to your next stay. Kind regards, Elena Panchenko

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Yaniv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
3 stars for twice the price. This place is a joke.
Do not believe the five stars. Do not pay more than $150 for this hotel. The Fairmont, Intercontinental, and Bursa are superior hotels for the same price or less. This place is like going back in time in a bad way. Everything about this hotel is cold and the general attitude of the staff is just ridiculous. Most importantly this does not have the wonderful, smart, and positive vibe that is True Kyiv.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, room , service, excellent concierge service
Stayed 2 nights in Jul 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s five star hotel with nice spa and other amenities.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

8/10 Good

Roderic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay in Kiev
Really nice stay. The only minor gripe I have is I reported my safe would not open and asked that it be fixed while I was out for the day. This did not happen. Other than that minor issue, the hotel was great.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Stayed 6 nights in Apr 2019

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Great location and service
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good facilities, great location. Overly expensive for Kiev and the level of service.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt was better than expected
The Hyatt Kiev is a very modern hotel in central Kiev. It is centrally located and probably the best hotel in Kiev. We had a Regency Suite which is the lowest level suite and it was absolutely perfect. Two rooms, living area and office area. The suite was very spacious and ten times better than I thought it would be by the photos on the website. Breakfast was included and amazing buffet each morning. The suite came with access to the executive lounge which was very nice for complimentary cocktails and appetizers late afternoon to early evening. All in all it was a perfect stay in every way.
Stayed 3 nights in Mar 2019

2/10 Terrible

Alexandr

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Too expensive and very old. Probably 3* hotel and definitely not 5. Staff was terrible calling room at 9 pm and then 11 pm asking to go down and to pay room service. Room and bathroom very small. Otherwise Bartender was good and friendly. Definitely will not advice to stay there
Stayed 1 night in Feb 2019

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Loved the service... early check in and late check out without addtional cost, was very pleasant. Food was delicious. Very close to city center and Maydan area.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre location.Fabulous cathedral view
Top class facilities and lovely bar terrace on 8th floor. Breakfast is expensive but very extensive and all options for good available. Top class.
Stayed 3 nights in Sep 2018
Response from k_stoian on 5 Oct,2018
Dear Guest, Thank you for your review and the highest rating. We look forward to welcoming you back. With kind regards, Kateryna Stoian Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central location.
Stayed 2 nights in Jun 2018
Response from Kateryna_Stoian on 19 Jun,2018
Dear Guest, Thank you for choosing Hyatt Regency Kyiv and posting review. We hope to have a pleasure to welcome you back. With kind regards, Kateryna Stoian Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience with this hotel. I would stay there again. Great location and good help.
Stayed 1 night in May 2018
Response from Kateryna_Stoian on 19 Jun,2018
Dear Guest, It was a pleasure to receive your feedback and we look forward to welcoming you back. With kind regards, Kateryna Stoian Front Office Manager