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Reviews of Sheraton Cebu Mactan Resort

4 out of 5
Sheraton Cebu Mactan Resort
Punta Engano Road, Mactan Island, Lapu-Lapu, Central Visayas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 86 out of 127 reviews" "
Rating 8 - Good. 24 out of 127 reviews" "
Rating 6 - Okay. 11 out of 127 reviews" "
Rating 4 - Poor. 2 out of 127 reviews" "
Rating 2 - Terrible. 4 out of 127 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Willy C.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy parking and shaded for private vehicles. Staff are friendly. Bathroom are well thought of. Good hospitality and well trained personnels.
Stayed 1 night in Apr 2024

10/10 Excellent

Dorena, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 1 night in Mar 2024

8/10 Good

Alexander, Huntington Beach

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Typical PH hotel resort. Decent but only partially maintained….need more trash cans, more cleaners, more staff interaction, more property maps, etc. Neighbors are dirty and surrounding area is dirty, under construction, etc. Suite is nice, Pool is nice, dining options are good….but dont expect much from the beach. The property has not once dredged the beach, so tons of sharp rocks, etc. Not worth the price. Won’t be back and I am bonvoyage member.
Stayed 3 nights in Mar 2024

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Feb 2024

8/10 Good

Nidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

donald, Truesdale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is very nice, pools, beach, food and the best I had fun is the water zumba 2x a day , will definitely go back .
Stayed 1 night in Feb 2024

10/10 Excellent

Heide

Stayed 2 nights in Jan 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was fantastic. The staff is very well trained and friendly. Very helpful. Attentive to all our needs.
Stayed 9 nights in Dec 2023

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

VICENTE

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and relaxing place to unwind.
Stayed 3 nights in Dec 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Listerpaul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome view
Stayed 2 nights in Nov 2023

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Bernadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room. View, pool and beach all near and love the service of all staff we came to meet.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Service was 5-star and we felt very well taken care of. Staff were friendly and helpful. Breakfast buffet was great - worth the additional cost for our stay, also because the nearest other options require a van or cab ride. Amenities and rooms are clean and modern. Only downsides would be that the beach is small and pebbly vs white sands. The pool is nice though, and they offer aqua aerobics which was fun! Also the location is a bit inconvenient if you have any trips to Cebu City planned - allot about 1 hour travel time. Otherwise it is great being only 20 min from the airport and in a relatively private area.
Stayed 3 nights in Oct 2023

10/10 Excellent

Charlemagne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was perfect during high tide 😊. Service was exceptional. Food and prices were fair.
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new resort
Stayed 3 nights in Aug 2023

10/10 Excellent

Dahlia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff
Stayed 1 night in Jun 2023

10/10 Excellent

Marian

Stayed 2 nights in Jun 2023

8/10 Good

Willy C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is nice and bed comfortable. The buffet good. Pool is ok. The staff and service crew highly friendly and hospitable.
Stayed 1 night in Jun 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Willy C.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, pool nice, room comfortable and bathroom A ok. Dining at The Dip -tasty Peruvian Japanese food with Peruvian chef. Breakfast excellent.
Stayed 1 night in Apr 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will certainly stay again
I would like to start with the Service, it was amazing! The Dip restaurant, Buhi cave bar, and 5 Cien restaurant. We were treated like celebrities. Jun, the bartender at the Dip bar close to the pool was the Best, his female supervisor (I forgot her name) was amazing. The only negatives for me, is the sand on the beaches, its not easy on the feet if you are not used to that type of sand! And my pillow in the room, big king pillow, but flat. We had stayed at the Shangri-la, twice as expensive, the week prior, we enjoyed all aspects of our stay at the Sheraton (accept the pillow and sand) than we did at the Shangri-la. Next time, multiple nights at the Sheraton instead of splitting nights between the 2.
Stayed 1 night in Apr 2023

10/10 Excellent

hugh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The service was excellent person friendly very good assistance
Stayed 1 night in Apr 2023

8/10 Good

Aarolyn

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is very peaceful with amazing views. The beach lacks sand that Americans are used too. It is more like fine pebbles and there are fish at shore that swim close to you, like a small fish tank. The biggest complaint is that the resort pools close at 7pm. The restaurants also close early. It turns into a gohst town at like 7pm. There is a service fee added to each bill, so be aware. Overall all this is a beautiful hotel, and with a little better management it could be excellent.

10/10 Excellent

Idris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quite.
Stayed 1 night in Mar 2023

10/10 Excellent

Lutos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Me and my wife enjoyed our 5 night stay, the buffet every night has a lot to choose from. Our server Theresa at 5 Cien deserves a raise she made sure my wife has her gluten free bread as she has auto immune disease she was the best server. At the beach our gal was Jinky she made sure we have piña coladas and towel or whatever we need, both Theresa and Jinky made our stay great due to their kindness and being professional. The amenities like the pool resembles the rice terraces which was super cool. The beach is awesome you can snorkel and see a lot of fish by the shore. I will stay again!
Stayed 4 nights in Mar 2023

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent as well as the dining services. Check in and out needs to be more fluid. Computer delays especially at 1 am should not happen especially when booked months in advance.
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Lisa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

FU WAI ALBERT

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Wifi, swimming gears and canoe are on charge basis!!!!!! Rocky beach not suitable for swim. Limited food options and food are mediocre and not quite fresh. Poor sound insulation, disturbed by noice from corridor. Poor workmanship on interior fittings. Porters are not proactive in helping with luggage. Problems with floor drain (gradient) in shower cubicle causing 1inch of ponding after shower (Room 708). Facing the sun when talking to front desk causing discomfort to eyes! Wearing mask is not mandatory to all staff. Male washroom near swimming pool was a complete mess flooded with urine around urinal.
Stayed 1 night in Jan 2023

10/10 Excellent

Phillip

Stayed 3 nights in Jan 2023

6/10 Okay

June

Travelled with family
The place is nice since its new. The F&B staff and pool area staff are excellent! BUT they turn off AC automatically esp in the morning when it is sooo hot! What is this? Trying to save money? The rates are expensive and they do this to us?? How do they justify the rates? The front desk are horrible! So snubby and they dont care who got there first. They just entertain whoever they want first! They are too slow! not much signs to show us where to go. I WOULDN’T recommend this place until they change that automatic AC shutoff!! 😡

10/10 Excellent

Mell John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in, really loved their amenities. Nothing to complain about but it doesn’t really have anything that seperate it the other hotels in the area. Friendly staff, good food, beach is nice. Its brand new so staff still needs a bit of training with their menus. Would maybe come back nxt time im back in cebu if the price is still the same. Also, they still have ongoing construction on their residences so ppl who has the courtyard view might think its an eyesore.

10/10 Excellent

Cristy

Stayed 2 nights in Jan 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day family stay.
Nice property (new) currently in soft opening stage. One wing not yet open. Overall I was impressed with the service but not impressed with the prices which are higher than almost any other Cebu properties. Nicely equipped fitness center. Clean well maintained pools. Bars are nice but food selection is limited and was simply not that good. Great food selection in the restaurant especially for breakfast. Kids club was small but clean. Teen club not yet open. Spa does not offer mail services? Staff very friendly and rooms were on the smaller side but clean.
Stayed 1 night in Dec 2022

8/10 Good

Pui Man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service and staff in Cebu

10/10 Excellent

Khong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent
Stayed 2 nights in Nov 2022

6/10 Okay

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are among the best I have seen but the road to get to the resort is long and through a very poor neighborhood. If you plan on staying on the property grounds then you're ok but we were not even allowed to walk beyond the property on the beach. And you will need to drive about 10mins (again thru the poor neighborhood) to get anyplace to walk around.
Stayed 2 nights in Nov 2022

10/10 Excellent

Roy William

Stayed 2 nights in Sep 2022

2/10 Terrible

yukitoshi

Stayed 1 night in Apr 2024

10/10 Excellent

Sayako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good!
Stayed 4 nights in Feb 2024

6/10 Okay

KUMIKO

Travelled with group
スイートを予約しましたが ターンダウンも無く、使ったグラスも下げて頂けなかったです。 プールはこぢんまりしていて素敵でしたが 大音量の音楽はせっかくの波の音が消えてしまって残念でした。
Stayed 3 nights in Feb 2024

10/10 Excellent

hyeran

Stayed 4 nights in Oct 2023