Pillow-top beds, in-room safe, desk, blackout curtains
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Reviews of Horseshoe Las Vegas

4 out of 5
Horseshoe Las Vegas
3645 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.8

Good

Rating 10 - Excellent. 4789 out of 11998 reviews" "
Rating 8 - Good. 3418 out of 11998 reviews" "
Rating 6 - Okay. 1838 out of 11998 reviews" "
Rating 4 - Poor. 1055 out of 11998 reviews" "
Rating 2 - Terrible. 898 out of 11998 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

brianna

Travelled with partner, Travelled with group
Disliked: Staff & service
staff was INCREDIBLY rude on multiple occasions. room was okay.
Stayed 3 nights in May 2024
Response from Doug on 5 May,2024
Hello Brianna, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in May 2024
Response from Doug on 5 May,2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Clyde

Travelled with family
Disliked: Property conditions & facilities
The experience was definitely not up to a standard that is expected from a 4star property.
Stayed 6 nights in Apr 2024
Response from Kimberly on 5 May,2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Ma

Business traveller
Good location. Close to the strip for access. Farthur for quietness. The floors didnt appear tl be that clean. There was debris and a bobby pin in clear view. A few strands of hair underneath sheets. Some things in room were need some repair. Toilet roll holder will probably fall out soon. Shower knob was difficult to turn.
Stayed 2 nights in May 2024
Response from Ruby on 4 May,2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will alert the housekeeping team and we will work hard to fix the issues you've experienced. Please have a great day.

4/10 Poor

Monique

Travelled with family and small children, Business traveller
Room tv did not work the second room the toilet was cracked
Stayed 3 nights in May 2024
Response from Latrice on 4 May,2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room upgrades from the old Bally’s days were significant! Best hotel stand up shower and water pressure I’ve experienced in a long time. A
Stayed 1 night in May 2024
Response from Latrice on 4 May,2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 1 night in Apr 2024
Response from Ruby on 4 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Orlando

Liked: Amenities, property conditions & facilities
Walking to everywhere, amazing location and very nice people to help at any time. Sugestión? Fix the shower door they are wrong locate, is difficult to get out of the shower without getting all the floor wet and to pick the towel far from the exiting, as the hunger is far away. Other than that is an excellent hotel.
Stayed 1 night in May 2024
Response from Doug on 4 May,2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Christina Banks on 5 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Edgar

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Kimberly on 5 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Mohammad

Disliked: Staff & service, property conditions & facilities
You i didnt sleep over this hotel because expedia rent me a sold out hotel :)
Stayed 1 night in May 2024
Response from Kimberly on 4 May,2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
staff when you check were not that friendly
Stayed 5 nights in Apr 2024
Response from Ruby on 3 May,2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere
Stayed 2 nights in Apr 2024
Response from Kimberly on 3 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

duc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good!
Stayed 2 nights in Apr 2024
Response from Kimberly on 3 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Stephanie, LEHI

Travelled with group
Liked: Cleanliness, property conditions & facilities
When checking out they charged me for self parking but then took both of my room keys. We ended up having to pay another $20 to get out seeing as we didn't have time to go back in and get another key to get out.
Stayed 1 night in Mar 2024
Response from Kimberly on 3 May,2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

wendy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was great. Internet service in rooms was less desirable.
Stayed 4 nights in Apr 2024
Response from Kimberly on 3 May,2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ana, orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was very centralized, I just wish they had coffee in the rooms
Stayed 2 nights in Mar 2024
Response from Kimberly on 2 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jayananth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is good
Stayed 3 nights in Apr 2024
Response from Kimberly on 2 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and hallways were dirty. When we asked the front desk staff for help they basically declined.
Stayed 4 nights in Apr 2024
Response from Kimberly on 2 May,2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do yourself a favor and don’t stay here. Requested twice for housekeeping, never came. We stayed there for 3 nights and our room was never cleaned the entire stay. On 4/29/24 around 9:00 am, we went to the front desk to do late check-out which we were willing to pay. Lena was extremely rude and does not acknowledge questions and continue to type and look at the computer. When she does acknowledge you, she gives a snarky reply. She is definitely in need of customer service training or work for DMV. We just had to walk away so we didn’t have to deal with her. It seems like she gets away with behavior like this and never gets reprimanded. There’s a reason this hotel is cheaper. It’s not worth it.
Stayed 3 nights in Apr 2024
Response from Dan on 2 May,2024
Hello Charles, thank you for providing your feedback on your most recent stay.  Please contact Horseshoe Las Vegas directly to speak to a member of management regarding your experience.

10/10 Excellent

zeb, lewisville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Vegas.
Stayed 1 night in Apr 2024
Response from Dan on 2 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dan on 3 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Jayananth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, everything walking distance
Stayed 2 nights in Apr 2024
Response from Kimberly on 2 May,2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Barry

Business traveller
Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Latrice on 1 May,2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ALM on 1 May,2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Robert Francis

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Room was ok. Compliments include. - nice tv. - comfortable bed - good outlet and usb placement Opportunities for improvement include - Lighting. Entry light switch only controls hallway light. I had to turn on my cell phone flashlight to make my way to a table lamp. Light placement could be improved by locating a light in the room close to the entry hallway. Ideally, this newly placed lamp could be turned on using the entry switch. - Bathroom toilet is low. Difficult for seniors to get on and off of. - Bathroom towel racks. Only towel rack is on the shower door. It would have been nice to have a 2nd towel rack somewhere. - Bathroom light switch for area over sink is not convenient. - No soap dish for the bar soap. - bar soap sticks to the shelf in the shower once it dries. It was difficult to pry it off to use. - No Kleenex provided for Bedroom area.
Stayed 4 nights in Apr 2024
Response from Latrice on 1 May,2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Laura, Etobicoke

Stayed 3 nights in Apr 2024
Response from John on 2 May,2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Trichelle

Travelled with partner, Travelled with group
Liked: Amenities
Parking is really far. The check in line was about 45 minutes.
Stayed 1 night in Apr 2024
Response from Doug on 1 May,2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big, compared to the Room I stayed in at Park MGM, The night before. Enjoyed video poker at the bar. Service was great.
Stayed 1 night in Apr 2024
Response from John on 1 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tammi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Horseshoe. The pool was wonderful. Hope to be back soon!
Stayed 2 nights in Apr 2024
Response from Michelle on 1 May,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
Convenient centre strip location
Stayed 5 nights in Mar 2024
Response from Latrice on 30 Apr,2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

JERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
video gameing had poor pay outs
Stayed 3 nights in Apr 2024
Response from Michelle on 30 Apr,2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a security guard our 2 night yelling at patrons about showing their room key. I understand the importance of security but he escalated several situations in in the amount of time it took me to get in my elevator. No I did not have a confrontation with him but several patrons did. I was not under the influence at all but most Vegas guest are and the way he was addressing patrons you guys will have an incident soon enough. I wouldn’t run him off but his verbal interactions need to be brushed up on. If he got up off his chair that particular night with the same tone he was using I’m almost certain I would be writing a witness statement not a review. Overall the stay was great, from house keeping to the great view of the strip. Thank you.
Stayed 4 nights in Apr 2024
Response from Michelle on 30 Apr,2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Julianne

i've nevered heard so many sirens at night in my life.. i've never been in a room where you can hear everything going on outside. The beds are comfortable but the room is ran down. The food selection is super high priced and sucks ... if your on a budget you can make it work. location is good . and Vallet/Bell was excellent and fast .. check in was simple and fast o used the kiosk.. The air conditioner is only ran for 30 min and Automatically shuts off and it only gets to 68° which it doesn't even feel like 68° more like 70°. I like my to fell fresh and brisk and it was hot and muggy .. i personally would not stay their again ..
Stayed 3 nights in Apr 2024
Response from Doug on 30 Apr,2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Michelle on 30 Apr,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 Terrible

Johnathan

Travelled with family, Travelled with partner
Disliked: Amenities
paid for 1 king bed. Received a queen upon check in. Also, when gambling the waitresses never come around. takes an hour and a half to see one come to the blackjack tables.
Stayed 3 nights in Apr 2024
Response from John on 29 Apr,2024
Hello Johnathan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Terra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!!!!😎
Stayed 4 nights in Apr 2024
Response from Latrice on 29 Apr,2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Janice

Travelled with family
Disliked: Property conditions & facilities
Older hotel but clean room. Smokey and noisy downstairs. No good breakfast dining
Stayed 3 nights in Apr 2024
Response from Latrice on 29 Apr,2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Jorge

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
House keepers never came. We took out Do not disturb sign too.
Stayed 3 nights in Apr 2024
Response from Latrice on 29 Apr,2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool in the middle of everything
Stayed 7 nights in Apr 2024
Response from ALM on 29 Apr,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jericho

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from ALM on 29 Apr,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Sjoerd

Travelled with family and small children
Liked: Amenities
The setting so close at the strip is fine.
Stayed 1 night in Apr 2024
Response from Michelle on 30 Apr,2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we did not like is there was not a coffee maker/coffee in the room. Other than that, we liked everything else
Stayed 2 nights in Apr 2024
Response from JD on 29 Apr,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and casino has absolutely the most amazing staff and food service available in Vegas!
Stayed 3 nights in Apr 2024
Response from Doug on 29 Apr,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Many

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Doug on 30 Apr,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities
I like it because it’s connected to the Paris and has lots eats between both.
Stayed 3 nights in Apr 2024
Response from Doug on 29 Apr,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 3 nights in Apr 2024
Response from Michelle on 28 Apr,2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Alfred

Did you really need to place a "convenance" counter near the elevators that charged us $20 for chips and Gatorade? Your casino prints money, so why the aggressive cash grab at every turn? Stop insulting your clientele and use some of your money to fix the smashed mirrors in your elevators. 3 of the four escalators providing access/egress to the strip were out of order the last day of our stay. As for our room, 1448: Paint the sink tower, it's worse than a Motel 8. Additionally, we booked a single room with a King-sized bed and were (without notice) assigned a room with two beds and a view of your parking garage. Put some plants on the roof of the lower pool level and fix the 14th Floor vending machine, which says it accepts credit cards but does not. Speaking editorially, design the spot so it looks like something other than a bus depot in Des Moines, make the Horeshoe a tribute to classic LV, like the excellent show we saw there. The great spots in Vegas now have clear and artistic themes, the Horeshoe does not - It looks (and feels) like nothing in particular.
Stayed 3 nights in Apr 2024
Response from Latrice on 28 Apr,2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

8/10 Good

Ashley

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Michelle on 29 Apr,2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kaleb

Liked: Staff & service, amenities
Thin walls so you hear everything, down to hearing your neighbor unroll toilet paper
Stayed 2 nights in Apr 2024
Response from John on 28 Apr,2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.