Exterior
Check availability

Reviews of Hotel Venezia

3.5 out of 5
Hotel Venezia
Renaissance Gardens, Washington Drive, Legazpi, Albay

Reviews

7.2

Good

Rating 10 - Excellent. 26 out of 102 reviews" "
Rating 8 - Good. 32 out of 102 reviews" "
Rating 6 - Okay. 25 out of 102 reviews" "
Rating 4 - Poor. 10 out of 102 reviews" "
Rating 2 - Terrible. 9 out of 102 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ricardo, Bartlett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit old but the room was ok. The staff are great. They are polite, helpful and easy to talk to.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful in all areas. Great view room of Mayon Volcano
Stayed 2 nights in Feb 2024

8/10 Good

Marlon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Tim

Stayed 1 night in Jul 2023
Response from Abby on 25 Jul,2023
Dear Sir Twomey,Good day!Thank you for your overwhleming rating to our property. We hope to see you again next time. Take care Sir!The Management

10/10 Excellent

Divina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and polite. Anytime I asked for cleaning our room, they’d do it without hesitation. I love the breakfast as well as the servers.
Stayed 4 nights in Apr 2023
Response from abby on 8 Apr,2023
Dear Ma'am Divina,Good day!Thank you very much, Ma'am for choosig us during your short vacay. We hope to see you again next time. We thank you also for the great reviews po.Take care, Ma'am.Abby and The Management

10/10 Excellent

Maria linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Venezia is nice..
It was comfortable, clean, and centrally located.
Stayed 2 nights in Feb 2023
Response from Abby on 14 Feb,2023
Good day! We thank you for your kind review on our property. We hope to see you soon, Ma'am.Happy Valentines!

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little disappointment
Hotel waiting until the weekend to clean their swimming pool our whole stay which is one of the reasons I chose this hotel. The pool should have been cleaned overnight hours or during the week. The breakfast was ok but have had better.
Stayed 1 night in Jun 2022

8/10 Good

Edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Abby on 16 Jun,2021
Dear Sir Edwin, Good day! We would like to thank you for taking the time to rate us based on your stay last June 14, 2021. We are truly grateful that you have chosen us despite many booming hotels in the city. Hope to see you again ,Sir!

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and helpful staff
The hotel staff here was so helpful they researched tours for our stay at the next hotel we were going to. The only problem was we were over a restaurant that was very loud our first night. I would recommend asking for a quieter place if you have small children and want to be able to sleep earlier. Overall though, it was a very good stay in a convenient location even if the area is dirty.
Stayed 3 nights in Feb 2020
Response from Abby on 11 Mar,2020
Dear Ms. Heather, Warm greetings from Hotel Venezia! Thank you for taking the time to make a review of our property. We greatly appreciate and value your comments regarding your stay. We are happy that you find our staff helpful - making our guests feel at home and comfortable by giving them our best products and sincere service is our main priority. We are deeply sorry for the inconvenience during your first night with us. We had a Saturday Night Dinner buffet with band that time and we apologize if this has troubled your rest. We are regretful that we were not able to make it up to you instantly. May we know in what location of the hotel did you find dirty so we may rectify it? Thank you for giving us the opportunity to be of service, and hope to be given another chance to make up for our shortcomings on your next visit. The Management

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendliest crew
Everyone in this hotel are nice and will accomodate concerns anytime of the day. Highly recommended.
Stayed 7 nights in Feb 2020
Response from Abby on 6 Mar,2020
Dear Ma'am Celeste, Greetings from Hotel Venezia! We would like to thank you for taking the time to make a review in our property. We greatly appreciate and value your comments regarding your stay. Making our guests feel at home and comfortable by giving them our best products and services is our main priority and we are delighted that we were able to meet your expectations. Your heartfelt smile everytime you went out to you room inspires and motivates us to do our very best. With that, we are very grateful. Once again, thank you so much for choosing Hotel Venezia and hope to see you again. Sincerely, The Management

6/10 Okay

Kikai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The linens particularly the comforter didnt smell good.
Stayed 2 nights in Jan 2020

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Abby on 24 Jan,2020
Dear Mr. John, Greetings! Thank you for staying with us. We appreciate you in giving us a high rating when it comes to our services. Hope to see you again soon here in Legazpi City. Providing quality services is our main objective and we will keep on becoming the most accommodating hotel here in Legazpi City. Once again, thank you. The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Abby on 21 Jan,2020
Dear Sir/Ma'am, Greetings! We would like to thank you for taking the time to give us great ratings especially when it comes to our airport shuttle, staff and location.We keep on improving and giving our best in providing good quality services. Again, thank you and hope that you stay with us again next time. Sincerely, The Management

4/10 Poor

Normita

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Jan 2020
Response from Abby on 17 Jan,2020
Dear Ms. Normita, Greetings from Hotel Venezia! We would like to thank you for taking the time to write a review to our hotel. We are sorry if we were not able to meet your expectations with your stay with us. To be able to accommodate and provide the best quality services are our main objectives. Hope to see you again and be given a chance to make up for our shortcomings. Again, thank you very much!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Abby on 17 Jan,2020
Dear Sir/Ma'am, Greetings from Hotel Venezia! Thank you for taking the time to rate us based on your stay. We appreciate your effort to give us the feedbacks/reviews either positive or negative so that we can improve better when it comes to our services and our staff performances. Again, thank you for booking with us.

4/10 Poor

Leslie

Disliked: Staff & service, property conditions & facilities
This the 3rd hotel i have stayed in at legazpi and by far the worst. After checking in and going to my room the key did not work so back down the stairs as no lift then when i got into my room there were no towels. I called housekeeping and after an hour i went back down stairs to reception and eventualy got some only to discover there was no hot water. The safe didnt work so had to have it changed. On the balcony the water came back up through the tiles when you stood on them. I would not stay here again
Stayed 2 nights in Dec 2019
Response from Abby on 17 Jan,2020
Dear Ms. Leslie, Greetings from Hotel Venezia! We thank you for taking the time to write us regarding your stay in our property. We regret that we failed to meet your expectations with our services. Please accept our sincere apology for the inconvenience that you've experienced during your stay with us. We did not intend to spoil your stay and regret that we were not able to make it up to you as soon as possible. Again, please accept our deepest apology for what happened and, our most profound gratitude for your kind understanding. Sincerely, The Management

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and property, would stay again thank you
Stayed 1 night in Nov 2019
Response from abby on 10 Dec,2019
Dear Sir/Ma'am, Greetings from Hotel Venezia! We are pleased that we were able to meet your expectations when it comes to our staff and services. We will continue to be competitive and be the most accommodating hotel here in Legazpi. Once again, thank you for your great review :) Abby Buiza FO Supervisor

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Maria on 9 Nov,2019
Dear Ms. Maria, Greetings from Hotel Venezia! Thank you for giving us a high rating based on your stay. We do appreciate the positive feedback you have given us. We hope to see you again on your next visit. Thank you once again!

8/10 Good

LORCAN

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Abby on 26 Sept,2019
Dear Mr. Lorcan, Greetings from Hotel Venezia! Thank you for giving us a high rating based on your stay. We do appreciate the positive feedback you have given us. We hope to see you again on your next visit. Thank you once again!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place
great service and friendly people
Stayed 1 night in Sep 2019
Response from Abby on 26 Sept,2019
Dear Sir/Ma'am, Greetings from Hotel Venezia! We would like to extend our heartfelt gratitude for the positive feed backs you have given to our hotel especially to our services and the staff. Rest assured that we will keep on doing our very best to provide the customer's satisfaction in every aspects of our services. Hope to see you again on your next visit here in Legazpi. Thank you very much!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Good location to the airport. We reserved 2 beds but when we checked in they said they were unavailable. Also reserved a ride to the airport but the driver never showed up, had to take a trike or miss my flight.
Stayed 1 night in Jul 2019
Response from Abby on 31 Jul,2019
Dear Sir/ Ma'am, Good day! On behalf of Hotel Venezia, we would like to thank you for taking the time to write a review on our property. We apologize if we were not able to provide you with your request regarding your bed preference. The number of our rooms with two single beds/2 twins are only few and these are always subject to availability upon booking. For the airport transfer upon your check out, we are deeply sorry for what happened. We will ensure that this won't happen again. We hope that we will see you again and will be given a chance to make it up to you on your next visit. Thank you very much.

6/10 Okay

Diana Jean Angelica

Liked: Staff & service
Stayed 2 nights in Jun 2019
Response from Abby on 28 Jun,2019
Dear Ms. Diana, Greetings from Hotel Venezia! We would like to thank you for taking a time to write a review on our property. We are pleased that we were able to meet your expectation from the airport transfers and the staff of the hotel. We hope to see you again soon. Thank you very much! Abegail Buiza FO Supervisor

2/10 Terrible

Marilou, Ottawa, Canada

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE! AVOID AT ALL COST! This place is not what it looks like in the picture! Very misleading information! We waited 45 minutes at the airport and no one was picking us up. I had to find a way to get in touch with the hotel. They don't even know where coming, yet the hotel was less than a minute from the airport. The place is old, untidy, and smelled moldy. We booked a family room and was charged as a family room. We were given a standard room with 2 beds. There were no upgrades in these hotel rooms since built. Scaffoldings usage for renovation is just standing in the lobby with no signs of someone working or using it. The swimming pool cannot be found inside the hotel premises as it is not even owned by the hotel. They will tell the guest that the swimming pool is under treatment so the guest will not look for it. The next morning my husband tried to locate the pool as we are supposed to stay for 5 days with our 2 teenage kids. He was told to cross the road and go through a residential area as instructed, yet still no swimming pool to be found. He finally gave up and returned to the hotel as he felt like trespassing in the area. That's when we decided to leave the hotel but cannot be refunded as Expedia charged my credit card way before we arrive. We tried to contact Expedia but no one to be reached. It was a terrible first day of our visit to Legaspi! I lost $835.00 Canadian for nothing! I am not the only victims in this hotel, some guest comes in rage and complaint.
Stayed 5 nights in May 2019
Response from Abby on 24 Jun,2019
Dear Ms. Marilou, Greetings from Hotel Venezia! We would like to thank you for taking the time to write a review of our property. Making our guests feel at home and comfortable by giving them our best products and services is our main priority, however, based from your experience we failed to meet our goal. Please accept our sincerest apology for the inconvenience that you’ve experienced during your stay with us. We did not intend to spoil your vacation and regret that we’re not able to make it up to you as soon as possible. Thank you very much. Abegail Buiza

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 8 nights in May 2019
Response from Abby on 20 May,2019
Dear Guest, Greetings from Hotel Venezia. Thank you very much for your review regarding our hotel facilities and services. Rest assured that we will keep on improving ,as we try our best to give and exceed the quality customer service that our guests so deserve. Thank you once again. Best Regards, Abegail C. Buiza Front Office Supervisor

8/10 Good

Antone

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’ve stayed at this hotel numerous times due to its proximity to the airport. The facilities have not been maintained well through the years. My room had a certain odor which bordered on fragrant and bathroom smell. The reason I stay here is the shuttle to the airport. It should be noted that the first trip to the airport is scheduled at 5:30 AM and may be late. There is no guarantee it will depart as scheduled so a taxi may be necessary. If there is anything that is constant everytime I visit, it is the staff! From security person to concierge, you can count on friendly and helpful staff.
Stayed 1 night in Mar 2019
Response from Bernadette Ramos on 1 Apr,2019
Dear Mr. Antone, Warm greetings from Hotel Venezia! Thank you for taking the time to write a review of our property. We greatly appreciate and value your comments regarding your stay. We are pleased to know that our staff were able to meet your expectation of their service. Making our guests feel welcome and comfortable by giving them our best products and services is our main priority, however, based from your experience, we need to work more on the maintenance of our room and departure time of our shuttle service. Please accept our sincere apology for the inconvenience that you’ve experienced during your short stay with us, but hope you will still choose Hotel Venezia to be your residence on your next stay. Again, thank you for your review, and hope to be of service to you again soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from Bernadette Ramos on 1 Apr,2019
Thank you for your kind review regarding our property! Hope to welcome you again in your future travel to Legazpi City.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower door was defective or broken.
Stayed 2 nights in Feb 2019
Response from Abby on 21 Mar,2019
Dear Sir/Ma’am, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We are sorry about the broken shower door in your room. We hope that we were able to do something about this shortcoming during your stay. We are currently working on improving our facilities, as we try our best to give and exceed the quality customer service that our guests so deserve. Thank you once again. Best Regards, Abegail C. Buiza Front Office Supervisor

6/10 Okay

Gabriel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Overall, the staff was excellent. However, the room did not have hot water.
Stayed 1 night in Feb 2019
Response from Abby on 21 Mar,2019
Dear Mr. Gabriel, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We are pleased that you find our staff helpful and assisting to your needs during your stay. However, we are sorry about the hot water condition in your room. We do have hot water in the hotel and it is centralized. We are already working on improving our hot water facility in the rooms. We apologize for this shortcoming. Thank you once again. Best Regards, Abegail C. Buiza Front Office Supervisor

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jan 2019
Response from Bernadette Ramos on 1 Apr,2019
Thank you for your review of our property. Hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019

8/10 Good

avel

Liked: Cleanliness, property conditions & facilities, room comfort
free transport to airport great to stay if you have flight early next day
Stayed 1 night in Jan 2019
Response from Abby on 30 Jan,2019
Dear Sir/Ma'am, Greetings from Hotel Venezia. Thank you for your positive feedback regarding our complimentary airport transfers. We hope that you enjoyed your stay with us and see you again in your next visit. Thank you very much. Abegail Buiza FO Supervisor

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are very deceiving. The hotel staff overall was what you would expect from a 3+ star hotel however the small ants are always around your food. I was charged for laundry service with a 50% discount because our clothes were gone for almost 3 day's never mind my damaged new shirt the clothes didn't appear to be clean and the hotels web site list laundry as a no charge amenity. I have stayed in 4 different hotels in the Philippines in the last 2 years from 3 to 4 and a half stars and this was the bottom of the pack
Stayed 7 nights in Jan 2019
Response from Abby on 30 Jan,2019
Dear Sir, Greetings from Hotel Venezia! Thank you for taking the time to write your review on our property. We apologize if we were not able to meet your expectation with the hotel especially regarding our laundry service. We hope that you can give us a chance to make it up to you if given a chance that you will be returning back to Legazpi City. Again, thank you very much. Abegail Buiza FO Supervisor

8/10 Good

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy to pay extra.
It was good. Only since we arrived earlier because of our flight schedule so we were early from the usual check in time, we need to pay an extra 1200 pesos for us to have our room immediately.
Stayed 5 nights in Nov 2018
Response from Abby on 26 Nov,2018
Dear Ms. Marilou, Greetings! Thank you for your review. We hope to see you again at Hotel Venezia soon! Regards, Abegail Buiza Front Office Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Laila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Ed, Manila

Disliked: Cleanliness, property conditions & facilities
Reception staff was nice and accommodating. Room was not fresh; it had a mildew smell as soon as we entered it. We stayed for 2 days. On the second day, the room was barely cleaned, none of the service bar was touched; coffee cups still dirty from the previous day and no refresh of the coffee or bar items. The free breakfast was a disappointment; little variety, not good food; many flies in the restaurant area. Biggest surprise was the transportation to go to the airport in the morning; we had a flight very early and the hotel doesn't start their transportation until 05:30. Our flight was for 06:30, so this was a huge and uncomforting situation for us. Legazpi does not offer appointment taxi arrangements like other developed countries have and the hotel did not help us out at all!!!
Stayed 2 nights in Aug 2018
Response from Abby on 17 Sept,2018
Dear Sir Ed, Good day! On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your comments regarding our services, as we try our best to give and exceed the quality customer service that our guests so deserve. We are sorry if we were not able to meet or exceed your expectations during your stay with us. We hope to make it up to you on your next visit in Legazpi City if given a chance. Thank you once again. Best Regards, Abegail C. Buiza Front Office Supervisor

2/10 Terrible

Rodney, Seattle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property did not match what the picture was showing. Place was dirty. Did not serve breakfast like qas advertised. Poor management overall.
Stayed 1 night in Aug 2018
Response from Abby on 17 Sept,2018
Dear Sir Rodney, Good day! On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your comments regarding our services. We are sorry if we were not able to exceed or meet your expectations with our services. We will make it up to you if given a chance that you will come back here in Legazpi City. Thank you once again. Best Regards, Abegail C. Buiza Front Office Supervisor

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Legazpi for Passports
My wife and her three kids stayed here, not me. They all enjoyed it and especially the big pool. They had no complaints and would stay there again.
Stayed 1 night in Jul 2018
Response from Abby on 6 Aug,2018
Dear Mr.Mark, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your positive comments regarding our commendable personal and attentive service, as we try our best to give and exceed the quality customer service that our guests so deserve. Thank you once again and we hope to be of service to you on your next visit to Legazpi City! Best Regards, Abegail C. Buiza Front Office Supervisor

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reunion getaway
Great one day get away for our high school reunion. It’s accessible to the airport in less than 5 mins.
Stayed 1 night in Jul 2018
Response from Abby on 6 Aug,2018
Dear Ms. Catherine, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your positive comments regarding our commendable personal and attentive service, as we try our best to give and exceed the quality customer service that our guests so deserve. Thank you once again and we hope to be of service to you on your next visit to Legazpi City! Best Regards, Abegail C. Buiza Front Office Supervisor

6/10 Okay

Scooter, Fargo nd

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly staff great breakfast
Friendly staff the rooms could use some updating... hot water barely works, more a luke warm water. Wifi signal was terrible and slow internet
Stayed 5 nights in Apr 2018
Response from Abby on 3 May,2018
Dear Sir, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your comments regarding our services, as we try our best to give and exceed the quality customer service that our guests so deserve. We apologize if you were unsatisfied with your room.The hotel is having renovations in some areas and rest assured that all the rooms will be updated the soonest.We are pleased that you find our staff friendly and this is always our priority to make our guest feels comfortable and happy with their stay. We are sorry for the water pressures and slow wifi signal. Our IT and maintenance are just a call away, just dial "0" in the reception for assistance. Thank you once again and we hope to be of service to you on your next visit to Legazpi City! Best Regards, Abegail C. Buiza Front Office Supervisor

10/10 Excellent

Chino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd Stay in 5 Years
I like the overall standard of the Venezia. However, being a westerner, I do not like the breads with sugar as one of their ingredients. Sometimes I have bought my own bread to the Philippines. I like my eggs or spreads on a plain toast not sugared. Sweet bread clashes with savory eggs and bacon...etc.
Stayed 1 night in Feb 2018
Response from Abby on 27 Feb,2018
Dear Mr.Paul, On behalf of Hotel Venezia, we wish to thank you for taking the time to write your review of our property. We really appreciate and value your positive comments regarding our commendable personal and attentive service,as we try our best to give and exceed the quality customer service that our guests so deserve. We apologize if you were not pleased about the taste of our breads during breakfast.Next time,we will ensure that you will be served with an unsugared toast/bread that you like. Thank you once again and we hope to be of service to you on your next visit to Legazpi City! Best Regards, Abegail C. Buiza Front Office Supervisor

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was so small for the price tha we paid. Staff was courteous and nice.
Stayed 1 night in Feb 2018

8/10 Good

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and spa!
Great massage by the spa in the hotel! My kids slept comfortably.
Stayed 1 night in Oct 2017

2/10 Terrible

Joe Laguilles, Venezia Hotel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel i have evet stayed in my entire life.
It wad a nightmare...i wouldn't stay here ever again.
Stayed 4 nights in Nov 2017
Dear Mr. Laguilles, Greetings from Hotel Venezia !We regret that we were not able to reach your expectations with the hotel and our services.We would like to know in which aspects of our services we have failed to satisfy or even reach your expectations so we can come up with improving it. Thank you very much! The Management

8/10 Good

Paul, St Pete Florida

Liked: Cleanliness, staff & service
Business travel
My fourth visit to the hotel and still preferred over Oriental. All in all, decent hotel for Legazpi. Water pressure low some days. A little noisy as sound echoes through the hallways. Pool closed last 2 visits.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an early flight back, was told that their driver usually comes in around 6am, so I asked for an alternative transportation to the airport. Upon check-out, I was surprised that they made arrangements for a van transfer to take me to the airport. I wasnt expecting that so thank you!
Stayed 1 night in Oct 2017

2/10 Terrible

Tess, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inefficient staff yucky rooms dogs barking
Hotel offered 24 hr shuttle service but never available and on time. They never communicate that they can't deliver to customer needs. Staff appear nice and friendly but they never make things happen to make customer's stay pleasant. The room was old and not very tidy. Hotel needs to make major changes to make the rooms modern and new. Staff needs to be retrained to be more customer focused and not passive. They have to be proactive as they don't seem to care about the customer. We are very unhappy with our stay from check in to check out. We won't come back again. I don't get the dogs barking behind our room?????
Stayed 3 nights in Aug 2017

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Cigarette Butts
We stayed for 3 nights, staff were friendly, room was good, balcony had cigarette butts every where when we arrive and they where still there when left, no one cleaned.
Stayed 3 nights in Jun 2017